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Innovation

3 areas where AIops excels — and 2 where it still falls short
Feature

3 areas where AIops excels — and 2 where it still falls short

AIops speeds IT discovery and troubleshooting, but it isn’t magic. And operations staff must still prepare the data for machine learning and manually solve some issues.
By Robert ScheierJan, 21 2022
How to know when AI is the right solution
Feature

How to know when AI is the right solution

Business value, training data, and cultural readiness are essential for AI success. Without all three, traditional solutions are your best bet.
By Maria KorolovJan, 19 2022
10 CIO resolutions for 2022
Managing Innovation & Disruptive Technology

10 CIO resolutions for 2022

Is advancing your career on your personal to-do list for the new year? Let these ideas be your guide.
By Nicholas D. EvansJan, 17 2022
FedEx EVP/CIO Ken Spangler on enterprise agility as an enabler for innovation
The CIO Whisperers

FedEx EVP/CIO Ken Spangler on enterprise agility as an enabler for innovation

The FedEx business leader shares why the strategic operating principles of competing collectively, operating collaboratively, and innovating digitally matter more than ever.
By Dan RobertsJan, 13 2022
AI/ML at scale: The next horizon for PPG’s data strategy
Interview

AI/ML at scale: The next horizon for PPG’s data strategy

At PPG, data is key not only to IT strategy, but to enabling business strategy, says Jeff Lipniskis, global IT director. With a solid foundation in place, his focus now is on being AI ready.
By CIO staffJan, 12 2022
Value first, then structure: Lessons from GSK’s data transformation
Interview

Value first, then structure: Lessons from GSK’s data transformation

The pharmaceutical company’s chief digital and technology officer Shobie Ramakrishnan discusses how starting “with the broadest possible ambition and the smallest possible effort” led to creating value at scale.
By CIO staffJan, 5 2022
10 IT resolutions for 2022
Feature

10 IT resolutions for 2022

IT leaders share their visions on how they hope to transform their teams, their organizations, and themselves in the new year.
By Mary PrattJan, 3 2022
Mastercard execs: Care and feeding of machine learning models is key to success
Interview

Mastercard execs: Care and feeding of machine learning models is key to success

To get the best model and the best results possible, you need to understand your data, be clear on what you’re testing against, and constantly monitor and attend to your models.
By CIO staffDec, 22 2021
6 AIOps hurdles to overcome
Feature

6 AIOps hurdles to overcome

AIOps promises to help companies intelligently manage IT operations, but the road there isn’t always smooth.
By Maria KorolovDec, 21 2021
5 essential guard rails for keeping ML models on track
CIO Executive Council POV

5 essential guard rails for keeping ML models on track

As machine learning makes more use of deep neural networks, businesses are increasingly dependent on a technology that experts don’t fully understand. Guard rails are required to ensure safe and predictable operating environments.
By David TennenhouseDec, 21 2021
Getting (and keeping) NLP models safely in production
IDG TECHtalk Voices

Getting (and keeping) NLP models safely in production

Here are a few considerations to keep in mind to make sure your AI investments actually see the light of day.
By David TalbyDec, 17 2021
Advantage Solutions CIO: We want to leapfrog our legacy culture
Movers and Shakers

Advantage Solutions CIO: We want to leapfrog our legacy culture

CIO Deanna Steele shares how she and her team strike a balance between the operation of legacy systems and implementation of new solutions that drive business strategy at Advantage Solutions.
By Martha HellerDec, 15 2021
Avery Dennison CIO Nick Colisto on enabling business innovation
Interview

Avery Dennison CIO Nick Colisto on enabling business innovation

The manufacturing company’s VP and CIO, and 2021 inductee into CIO’s Hall of Fame, discusses creating a culture that “can ignite creativity and agility” in a video interview with CIO contributing editor Julia King.
By CIO staffDec, 15 2021
Cross-functional teams: The new IT imperative
Feature

Cross-functional teams: The new IT imperative

Blending IT and business professionals in agile teams with autonomy over outcomes is fast becoming a key factor for digital success.
By Esther SheinDec, 14 2021
4 steps to alleviate the QA talent shortage
Opinion

4 steps to alleviate the QA talent shortage

Increased use of AI and no-code solutions in testing enables even non-developers to get involved in testing. Here's what that means to CIOs looking to build up QA capabilities.
By Anna FrazzettoDec, 13 2021
Ron Moskowitz: Leading IT innovation takes vision, energy
Interview

Ron Moskowitz: Leading IT innovation takes vision, energy

The South Coast Air Quality Management District CIO, and 2021 inductee into CIO’s Hall of Fame, discusses fostering a culture of innovation with CIO contributing editor Julia King.
By CIO staffDec, 10 2021
IT takes on a product mindset
Feature

IT takes on a product mindset

The need to co-create with the business has many CIOs shifting away from IT projects in favor of a product-based approach that, like so much else in business, is a journey that takes time to nurture and succeed.
By Mary PrattDec, 8 2021
Top AWS re:Invent takeaways for CIOs
News Analysis

Top AWS re:Invent takeaways for CIOs

CEO Adam Selipsky outlined a wide range of new tools and functionality in his first turn at the helm of Amazon Web Services. Here’s what IT leaders should know.
By Peter SayerDec, 3 2021
To make industrial data actionable, evolve your data historian with an AIoT strategy
IDG TECHtalk Voices

To make industrial data actionable, evolve your data historian with an AIoT strategy

The ability to mobilize and integrate volumes of complex industrial data across the enterprise is business critical. That’s why industrial leaders need to invest in cloud-ready, purpose-built AI infrastructure and applications.
By Bill ScudderNov, 29 2021
MITRE CIO John Wilson on embracing complexity
Interview

MITRE CIO John Wilson on embracing complexity

The pandemic and the new world of hybrid work has changed how Wilson approaches instrumenting the organization. Learn how he is overcoming hybrid's hurdles.
By CIO staffNov, 27 2021
3 steps for creating a data-to-value ecosystem
CIO Executive Council POV

3 steps for creating a data-to-value ecosystem

The key to managing a mountain of data and disruptive technologies may lie in establishing a center of competency.
By Dan SeeversNov, 25 2021
10 strategic tech trends for the infrastructure industry in 2022
Managing Innovation & Disruptive Technology

10 strategic tech trends for the infrastructure industry in 2022

The time has come for digital transformation in the architecture, engineering, and construction industry. Here are 10 technology trends that will shape the future of infrastructure.
By Nicholas D. EvansNov, 24 2021
5 questions with Qualcomm CIO Mary Gendron
The CIO Whisperers

5 questions with Qualcomm CIO Mary Gendron

A transformational leader explains why IT needs to lead with a business-first mindset.
By Dan RobertsNov, 22 2021
How PVH IT speeds innovation
Interview

How PVH IT speeds innovation

Global CIO Eileen Mahoney shares her approach to IT innovation and lessons for building momentum.
By CIO staffNov, 20 2021
Winter 2021: Supercharging IT innovation
Feature

Winter 2021: Supercharging IT innovation

As organizations seek to accelerate their digital transformations, time to market, and development of new customer engagement channels, CIOs must find ways to sustain innovation. Read on for advice for upping innovation velocity and more.
By CIO staffNov, 17 2021
How AI can help oil and gas producers reduce greenhouse gas emissions – and improve their business
IDG TECHtalk Voices

How AI can help oil and gas producers reduce greenhouse gas emissions – and improve their business

Reducing emissions is an important part of better operational performance that includes higher efficiencies and lower costs. Artificial intelligence and automation can help.
By Markham Hislop and ContributorNov, 16 2021
Verizon CIO Shankar Arumugavelu on putting emerging technologies to work
Feature

Verizon CIO Shankar Arumugavelu on putting emerging technologies to work

Verizon is transforming its business with NLP, machine learning, digital twin, and augmented reality.
By Thor OlavsrudNov, 15 2021
Immersive tech reaches critical momentum
Accent Notes

Immersive tech reaches critical momentum

Companies that recognize the signal of business change and invest in immersive technologies will capture an expanding market.
By Diana BersohnNov, 9 2021
Travelers’ Mojgan Lefebvre on the future of business innovation
Interview

Travelers’ Mojgan Lefebvre on the future of business innovation

How will agile teams that flourished in in-person settings adapt to new ways of working and continue to advance business innovation? CIO’s Maryfran Johnson sat down with Mojgan Lefebvre, executive vice president and chief technology and operations officer at Travelers, to discuss just that.
By CIO staffNov, 6 2021
9 emerging innovations that could redefine IT
Feature

9 emerging innovations that could redefine IT

CIOs must keep an eye on the horizon. The following forward-thinking strategies and technologies are starting to gain traction and could impact the next decade of IT.
By Peter WaynerNov, 1 2021
Making the most of sentiment analysis
Feature

Making the most of sentiment analysis

Thanks to machine learning, companies can now begin to put the ability to determine the emotional value of communication to work. Here’s how organizations can capitalize.
By Maria KorolovOct, 7 2021
What is a chatbot? Simulating human conversation for service
Feature

What is a chatbot? Simulating human conversation for service

Coupled with artificial intelligence, chatbots are seeing massive growth in use in an expanding array of domains, from customer service to employee interfaces.
By Maria KorolovOct, 4 2021
5 questions with Dow’s Melanie Kalmar
The CIO Whisperers

5 questions with Dow’s Melanie Kalmar

Learn how this top CIO drives real business value through IT and how she fosters innovation at the 125-year-old company.
By Dan RobertsSep, 30 2021
Developing a digital culture at U. S. Steel
Movers and Shakers

Developing a digital culture at U. S. Steel

At one of the world’s largest steel companies, digital success springs from solid business cases, a culture of innovation, and diligent change management, says CIO Steve Bugajski.
By Martha HellerSep, 29 2021
Oracle bakes more automation, analytics into Fusion Cloud ERP, EPM suite
News

Oracle bakes more automation, analytics into Fusion Cloud ERP, EPM suite

Oracle enhancements to its Fusion Cloud ERP and EPM suite are designed to use machine learning to automate transaction logging and monitoring, optimizing key business processes while gaining more insights from data.
By Anirban GhoshalSep, 28 2021
3 steps toward a more innovative business culture
IDG TECHtalk Voices

3 steps toward a more innovative business culture

Capturing a culture of innovation in a post-pandemic landscape is perhaps one of the greatest challenges facing organizations. Change cannot happen passively.
By Manish MathuriaSep, 22 2021
Toyota turns to AI to speed credit decisioning
Feature

Toyota turns to AI to speed credit decisioning

Toyota Financial Services’ Intelligent Financing Decision Engine leverages machine learning and massive data sets to accelerate credit decisioning and improve customer and dealer experience.
By Thor OlavsrudSep, 21 2021
AI in hiring might do more harm than good
Feature

AI in hiring might do more harm than good

AI hiring tools claim to reduce bias in hiring by incorporating machine-based decisions, but at least in its early stages, AI hiring strategies have the potential to hurt DEI in your organization.
By Sarah K. WhiteSep, 17 2021
Managing Innovation & Disruptive Technology

3 tips for combatting not-invented-here syndrome

Company culture and internal politics can block ideas at any time as they make their perilous journey from concept to value. These techniques will help you knock down those barriers to innovation.
By Nicholas D. EvansSep, 14 2021
10 impediments to IT innovation
Feature

10 impediments to IT innovation

From inefficient IT operations to an inability to upskill at pace, innovation is often undercut by ingrained organizational issues that IT leaders must change.
By Mary PrattSep, 13 2021
What is sentiment analysis? Using NLP and ML to extract meaning
Feature

What is sentiment analysis? Using NLP and ML to extract meaning

Sentiment analysis, which enables companies to determine the emotional value of communications, is now going beyond text analysis to include audio and video.
By Maria KorolovSep, 9 2021
What is AIOps? Injecting intelligence into IT operations
Feature

What is AIOps? Injecting intelligence into IT operations

Organizations seeking to better monitor IT assets are turning to artificial intelligence to get ahead of performance issues and to automate fixes before negative impacts are felt.
By Maria KorolovSep, 2 2021
What is design thinking? An agile method for innovation
Feature

What is design thinking? An agile method for innovation

Design thinking eschews traditional development processes in favor of an agile, flexible method for developing products and services with a unique focus on the customer.
By Sarah K. WhiteAug, 26 2021
Carhartt ups its sales prospects with AI
Feature

Carhartt ups its sales prospects with AI

The apparel company has developed an AI-driven tool that helps its go-to-market divisions take a coordinated data-driven approach to expanding their footprint in the marketplace.
By Thor OlavsrudAug, 24 2021
Ally and Microsoft partner on quantum computing
Feature

Ally and Microsoft partner on quantum computing

The all-digital bank has teamed up with Microsoft to explore the possibilities of quantum computing, an emerging technology for which talent is scarce and tools remain immature.
By Clint BoultonAug, 23 2021
Fall 2021: Digital’s tipping point
Feature

Fall 2021: Digital’s tipping point

Learn how IT leaders in award-winning organizations are reimagining products and services for a new era of customer and employee engagement.
By CIO staff and contributorsAug, 18 2021
Digital twins: 4 success stories
Feature

Digital twins: 4 success stories

These four companies are using digital twins to monitor operations, plan predictive maintenance, improve customer service, and optimize their supply chains.
By Thor OlavsrudAug, 18 2021
AWS and Qualtrics offer new ways to gauge customer sentiment
News

AWS and Qualtrics offer new ways to gauge customer sentiment

Amazon Web Services has created a new API to help companies ascertain how their customers feel, while Qualtrics bought a competitor to do it.
By Peter SayerAug, 9 2021
UPS delivers resilience, flexibility with predictive analytics
Feature

UPS delivers resilience, flexibility with predictive analytics

The logistics titan has created a business intelligence platform that uses advanced analytics and machine learning to support forecasting, operations visibility, optimization, and reporting.
By Thor OlavsrudAug, 6 2021
6 ways to harness the value of open data
The Business of Data

6 ways to harness the value of open data

A treasure trove of free information assets is dispersed across public and private institutions. Here's how can you use that data to drive business success.
By Martin De SaullesAug, 5 2021
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