Innovation
News
AWS adds machine learning capabilities to Amazon Connect
At re:Invent 2022, Amazon Web Services announced the general availability of forecasting, capacity planning, scheduling, and Contact Lens features for its Amazon Connect contact center service, while introducing two new features in preview.
Feature
Carhartt turns to data under new CIO
19-year Carhartt vet Katrina Agusti takes the IT reins at the workwear manufacturer with an eye toward capitalizing on its cloud journey by improving data operations and making the most of AI.
Feature
Examining low-code/no-code popularity across Africa and its range of disruption for CIOs
Despite pockets of implementation, low-code/no-code technologies aren’t mature enough to be widely popularized in CIO communities in Africa. But some entrepreneurs and companies have had enough success with them to stoke broader interest.
Feature
5 pitfalls to avoid when partnering with startups
By adding startups to their portfolio of partners, IT leaders can jumpstart innovation and deliver digital solutions quickly — provided they know how to navigate the unique risks of working with upstarts.
Managing Innovation & Disruptive Technology
10 tips for running a world-class innovation contest
Addressing key steps to structure an annual innovation contest, based on culture and core values, that strengthens best practices.
News Analysis
Why CIOs should invest in digital through economic headwinds
According to analysts at Gartner, CIOs should use digital investment through the recession in order to deliver growth, and repeatable financial and environmental benefits.
Feature
Johnson & Johnson’s big bet on intelligent automation
Three years in, Johnson & Johnson’s Ajay Anand and Stephen Sorenson reflect their quest to deliver half a billion dollars of impact from intelligent automation at the pharmaceutical titan.
Feature
IT leaders meet the challenge to innovate frugally
IT budgets are under pressure, yet innovation must continue unabated. Here’s how IT leaders are developing high-value solutions on a shoestring budget — and reaping the rewards.
Feature
Regeneron turns to IT to accelerate drug discovery
CIO Bob McCowan’s digital and data transformation sets the stage for innovation by equipping the pharmaceutical’s scientists with the data they need to experiment and test hypotheses.
Feature
How to launch—and scale—a successful AI pilot project
For enterprise AI projects, the proof is in the pilot. Here’s how four enterprise IT leaders set themselves up for success.
Feature
Menora Mivtachim goes digital to speed up pension transfers
The Israeli insurance company has transformed its customer experience for the least IT-literate segment of the population — the elderly. CIO Moshe Morgenstern shares lessons learned for those seeking to serve this growing market.
Opinion
What transformational leaders too often overlook
You can’t innovate without a strong foundation. That’s why it’s vital to think strategically about IT infrastructure — and to get your C-suite colleagues and board members too as well.
Interview
Booz Allen Hamilton CIO Brad Stone discusses key leadership methods to fuel success
Brad Stone, CIO at global consultancy firm Booz Allen Hamilton, with strengths in defense, health, energy and international development, spoke at a recent Leading in Disruptive Times summit about key leadership methods to fuel success.
Feature
Inside track: Chris Bedi on his evolving CIO role at ServiceNow
Growing from the maintenance of internal infrastructure to a more holistic digital role, it’s been a transformational period for Chris Bedi after stints as CIO for two electronics manufacturers.
Feature
Chipotle’s recipe for digital transformation: Cloud plus AI
CTO Curt Garner fortified the fast-casual chain’s digital aspirations with an all-in push for the cloud, providing a foundation for innovations aimed at improving customer experience and restaurant operations.
IDG TECHtalk Voices
Reimagining the new future of work: The CXO’s transformation conundrum
Designing the new blueprint for work to balance AI/automation, hybrid models, and new behaviors and expectations.
Feature
Driving a culture of innovation at Merchants Fleet
Jeanine Charlton, SVP and chief technology and digital officer at Merchants Fleet, the fourth largest fleet management company in the US and Canada with nearly 60,000 vehicles, discusses how digital transformation serves as a vehicle for growth and innovation.
News
Microsoft adds high-level governance to low-code tools
At its Ignite 2022 customer conference, Microsoft unleashed a host of innovations, including Managed Environments for Power Platform.
News
Google Cloud AI update adds translation, document services
The company has released a new AI-based translation service called Translation Hub and added two new features to its Document AI service.
Feature
Inside the US Army’s ‘warfighting’ cloud
The US Army first-ever CIO, Dr. Raj Iyer, discusses the ‘game-changing’ impact the cloud, data, and AI are having in support of Ukraine’s fight against Russia and in safeguarding democracy at home.
Developing IT Leaders
7 ways to foster IT innovation
Building a culture of innovation doesn't happen by chance. It requires planning, commitment, and leadership effort. Here are seven tips on how to enhance your group's innovative spirit and its ability to gain an IT advantage.
Feature
What IT will look like in 2025
Forward-thinking CIOs are mapping out three-year plans that anticipate newly mainstreamed tech, blended teams, democratized IT, and more emphasis on integration, orchestration, and business results.
Feature
P&G turns to AI to create digital manufacturing of the future
The consumer goods multinational company, with help from Microsoft, is adopting the industrial internet of things, digital twin, AI, and machine learning to transform manufacturing at scale.
Feature
IT enters the era of intelligent automation
Seeking to expand the benefits of business process automation, leading organizations are extending their RPA implementations with a mix of AI and machine learning.
Feature
The business value of NLP: 5 success stories
These five organizations are using natural language processing to better serve their customers, automate repetitive tasks, and streamline operations.
Feature
How to create a culture of innovation
Companies are increasingly looking to IT to develop new products and services. Here’s how to transform your IT organization into an innovation engine.
CIO Executive Council POV
USPTO takes human-first approach to AI innovation
As one of the oldest government agencies, the US Patent and Trademark Office takes the ‘for the people, by the people’ credo seriously in its day-to-day work, including AI and machine learning development.
Feature
Measuring the business impact of AI
Taking stock of AI ROI is challenging but essential. IT leaders and industry observers lend insights on how to get a clear idea of whether your AI efforts are paying off.
CIO Executive Council POV
Oshkosh puts digital solutions into overdrive
Global CDIO Anupam Khare’s targeted forays into AI and predictive analytics are fueling continued growth and paving new roads to success for the manufacturer of specialty vehicles.
Feature
Digital twins: 5 success stories
These five companies are using digital twins to monitor operations, plan predictive maintenance, improve customer service, and optimize their supply chains.
Opinion
Metaverse: The time for CIOs to experiment is now
CIOs have been revamping legacy IT stacks to prep the enterprise for innovation, but too few see the transformative potential the metaverse offers. Those who pilot early will be poised for payoff.
Feature
Verizon Wireless AI platform paves way for 5G build-out
The telecom giant’s 5G Network Planning Platform leans on machine learning to optimize transmitter density, positioning, and placement while minimizing unnecessary capital expenditures.
Feature
The 6 most overhyped technologies in IT
IT leaders are not immune to infatuation with the promise of emerging tech. Here, CIOs share which technologies they believe are primed to underdeliver, offering advice on right-sizing expectations for each one.
Opinion
The Blockchain battlefront: Technology, business, and regulation
How this battle plays out has big implications for the future of innovation.
Feature
CIO 100 US: 8 award-winning healthcare IT projects
Healthcare organizations are increasingly embracing digital initiatives to expedite evaluations, better share medical records, and improve patient care.
Feature
NLP helps Eli Lilly work at a global scale
With teams across the globe working in a variety of languages, the pharmaceutical multinational couldn’t afford a translation bottleneck, so it turned to natural language processing.
IDG TECHtalk Voices
The experience economy, the ecosystem mandate, and why API design may be the key to competitive advantage
As the experience economy and API economy collide, enterprise leaders must take a proactive approach and embrace a little-known but deeply rooted technical discipline.
Analysis
Blockchain breakthroughs: A tech revolution told in whitepapers
Whitepapers are the standard mode of communicating innovation in the blockchain space. It’s something of a feast of technological creativity. Read on for a sampling of groundbreaking web3 whitepapers.
Interview
Quantum is coming; no IT use cases in sight
What CIOs should be planning for now isn't how to use quantum computers but how to defend against them, experts say.
IDG TECHtalk Voices
The great divide: Separating operations and innovation
An organizational change that could make or break your digital transformation
Feature
How Cairn Oil & Gas is using IT to overcome one business challenge after another
CIO Sandeep Gupta’s innovative use of technology has enabled the company to cut costs, reduce time to first oil, and manage decline in production.
Feature
What is RPA? A revolution in business process automation
More CIOS are turning to robotic process automation to eliminate tedious tasks, freeing corporate workers to focus on higher value work. But RPA requires proper design, planning and governance if it's to bolster the business, experts say.
Opinion
Where Web 3.0 is taking the software industry
Web 3.0, blockchain, and decentralization are charged ideas, with vocal supporters and critics. But there is actual work being done here that will impact the software industry in profound ways.
IDG TECHtalk Voices
Healthcare AI in a year: 3 trends to watch
No-code tools and growing utility of text point to growing AI sophistication, but security concerns remain.
Feature
Computer vision is primed for business value
Companies across a range of industries are deploying image- and video-based artificial intelligence to improve and optimize key business processes and products.
Feature
Wells Fargo prepares to take a quantum leap
The financial institution is researching the possibilities of quantum computing and validating use cases for the coming quantum disruption. As CIO Chintan Mehta puts it, “Not engaging is not an option.”
CIO Survival Guide
The Edison Ratio: What business and IT leaders get wrong about innovation
When it comes to innovation, great ideas matter. But in the end, understanding the need to act on fewer great ideas matters more.
Feature
The 10 biggest issues IT faces today
Economic, market, and worldwide turbulence continue to reshape the CIO agenda as priorities shift mid-year.
Feature
10 key roles for AI success
To maximize the business value of artificial intelligence, AI teams require a diverse range of skills and roles, from data scientists to domain experts to strategic decision-makers.
News Analysis
AI, predictive analytics top list of hot technologies for banks
AI, machine-learning, predictive analytics, natural language processing (NLP), computer vision and microarchitecture are hot technologies that banks are investing in today, according to a Forrester report.-
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