Innovation
Feature
3 areas where AIops excels — and 2 where it still falls short
AIops speeds IT discovery and troubleshooting, but it isn’t magic. And operations staff must still prepare the data for machine learning and manually solve some issues.
Feature
How to know when AI is the right solution
Business value, training data, and cultural readiness are essential for AI success. Without all three, traditional solutions are your best bet.
Managing Innovation & Disruptive Technology
10 CIO resolutions for 2022
Is advancing your career on your personal to-do list for the new year? Let these ideas be your guide.
The CIO Whisperers
FedEx EVP/CIO Ken Spangler on enterprise agility as an enabler for innovation
The FedEx business leader shares why the strategic operating principles of competing collectively, operating collaboratively, and innovating digitally matter more than ever.
Interview
AI/ML at scale: The next horizon for PPG’s data strategy
At PPG, data is key not only to IT strategy, but to enabling business strategy, says Jeff Lipniskis, global IT director. With a solid foundation in place, his focus now is on being AI ready.
Interview
Value first, then structure: Lessons from GSK’s data transformation
The pharmaceutical company’s chief digital and technology officer Shobie Ramakrishnan discusses how starting “with the broadest possible ambition and the smallest possible effort” led to creating value at scale.
Feature
10 IT resolutions for 2022
IT leaders share their visions on how they hope to transform their teams, their organizations, and themselves in the new year.
Interview
Mastercard execs: Care and feeding of machine learning models is key to success
To get the best model and the best results possible, you need to understand your data, be clear on what you’re testing against, and constantly monitor and attend to your models.
Feature
6 AIOps hurdles to overcome
AIOps promises to help companies intelligently manage IT operations, but the road there isn’t always smooth.
CIO Executive Council POV
5 essential guard rails for keeping ML models on track
As machine learning makes more use of deep neural networks, businesses are increasingly dependent on a technology that experts don’t fully understand. Guard rails are required to ensure safe and predictable operating environments.
IDG TECHtalk Voices
Getting (and keeping) NLP models safely in production
Here are a few considerations to keep in mind to make sure your AI investments actually see the light of day.
Movers and Shakers
Advantage Solutions CIO: We want to leapfrog our legacy culture
CIO Deanna Steele shares how she and her team strike a balance between the operation of legacy systems and implementation of new solutions that drive business strategy at Advantage Solutions.
Interview
Avery Dennison CIO Nick Colisto on enabling business innovation
The manufacturing company’s VP and CIO, and 2021 inductee into CIO’s Hall of Fame, discusses creating a culture that “can ignite creativity and agility” in a video interview with CIO contributing editor Julia King.
Feature
Cross-functional teams: The new IT imperative
Blending IT and business professionals in agile teams with autonomy over outcomes is fast becoming a key factor for digital success.
Opinion
4 steps to alleviate the QA talent shortage
Increased use of AI and no-code solutions in testing enables even non-developers to get involved in testing. Here's what that means to CIOs looking to build up QA capabilities.
Interview
Ron Moskowitz: Leading IT innovation takes vision, energy
The South Coast Air Quality Management District CIO, and 2021 inductee into CIO’s Hall of Fame, discusses fostering a culture of innovation with CIO contributing editor Julia King.
Feature
IT takes on a product mindset
The need to co-create with the business has many CIOs shifting away from IT projects in favor of a product-based approach that, like so much else in business, is a journey that takes time to nurture and succeed.
News Analysis
Top AWS re:Invent takeaways for CIOs
CEO Adam Selipsky outlined a wide range of new tools and functionality in his first turn at the helm of Amazon Web Services. Here’s what IT leaders should know.
IDG TECHtalk Voices
To make industrial data actionable, evolve your data historian with an AIoT strategy
The ability to mobilize and integrate volumes of complex industrial data across the enterprise is business critical. That’s why industrial leaders need to invest in cloud-ready, purpose-built AI infrastructure and applications.
Interview
MITRE CIO John Wilson on embracing complexity
The pandemic and the new world of hybrid work has changed how Wilson approaches instrumenting the organization. Learn how he is overcoming hybrid's hurdles.
CIO Executive Council POV
3 steps for creating a data-to-value ecosystem
The key to managing a mountain of data and disruptive technologies may lie in establishing a center of competency.
Managing Innovation & Disruptive Technology
10 strategic tech trends for the infrastructure industry in 2022
The time has come for digital transformation in the architecture, engineering, and construction industry. Here are 10 technology trends that will shape the future of infrastructure.
The CIO Whisperers
5 questions with Qualcomm CIO Mary Gendron
A transformational leader explains why IT needs to lead with a business-first mindset.
Interview
How PVH IT speeds innovation
Global CIO Eileen Mahoney shares her approach to IT innovation and lessons for building momentum.
Feature
Winter 2021: Supercharging IT innovation
As organizations seek to accelerate their digital transformations, time to market, and development of new customer engagement channels, CIOs must find ways to sustain innovation. Read on for advice for upping innovation velocity and more.
IDG TECHtalk Voices
How AI can help oil and gas producers reduce greenhouse gas emissions – and improve their business
Reducing emissions is an important part of better operational performance that includes higher efficiencies and lower costs. Artificial intelligence and automation can help.
Feature
Verizon CIO Shankar Arumugavelu on putting emerging technologies to work
Verizon is transforming its business with NLP, machine learning, digital twin, and augmented reality.
Accent Notes
Immersive tech reaches critical momentum
Companies that recognize the signal of business change and invest in immersive technologies will capture an expanding market.
Interview
Travelers’ Mojgan Lefebvre on the future of business innovation
How will agile teams that flourished in in-person settings adapt to new ways of working and continue to advance business innovation? CIO’s Maryfran Johnson sat down with Mojgan Lefebvre, executive vice president and chief technology and operations officer at Travelers, to discuss just that.
Feature
9 emerging innovations that could redefine IT
CIOs must keep an eye on the horizon. The following forward-thinking strategies and technologies are starting to gain traction and could impact the next decade of IT.
Feature
Making the most of sentiment analysis
Thanks to machine learning, companies can now begin to put the ability to determine the emotional value of communication to work. Here’s how organizations can capitalize.
Feature
What is a chatbot? Simulating human conversation for service
Coupled with artificial intelligence, chatbots are seeing massive growth in use in an expanding array of domains, from customer service to employee interfaces.
The CIO Whisperers
5 questions with Dow’s Melanie Kalmar
Learn how this top CIO drives real business value through IT and how she fosters innovation at the 125-year-old company.
Movers and Shakers
Developing a digital culture at U. S. Steel
At one of the world’s largest steel companies, digital success springs from solid business cases, a culture of innovation, and diligent change management, says CIO Steve Bugajski.
News
Oracle bakes more automation, analytics into Fusion Cloud ERP, EPM suite
Oracle enhancements to its Fusion Cloud ERP and EPM suite are designed to use machine learning to automate transaction logging and monitoring, optimizing key business processes while gaining more insights from data.
IDG TECHtalk Voices
3 steps toward a more innovative business culture
Capturing a culture of innovation in a post-pandemic landscape is perhaps one of the greatest challenges facing organizations. Change cannot happen passively.
Feature
Toyota turns to AI to speed credit decisioning
Toyota Financial Services’ Intelligent Financing Decision Engine leverages machine learning and massive data sets to accelerate credit decisioning and improve customer and dealer experience.
Feature
AI in hiring might do more harm than good
AI hiring tools claim to reduce bias in hiring by incorporating machine-based decisions, but at least in its early stages, AI hiring strategies have the potential to hurt DEI in your organization.Managing Innovation & Disruptive Technology
3 tips for combatting not-invented-here syndrome
Company culture and internal politics can block ideas at any time as they make their perilous journey from concept to value. These techniques will help you knock down those barriers to innovation.
Feature
10 impediments to IT innovation
From inefficient IT operations to an inability to upskill at pace, innovation is often undercut by ingrained organizational issues that IT leaders must change.
Feature
What is sentiment analysis? Using NLP and ML to extract meaning
Sentiment analysis, which enables companies to determine the emotional value of communications, is now going beyond text analysis to include audio and video.
Feature
What is AIOps? Injecting intelligence into IT operations
Organizations seeking to better monitor IT assets are turning to artificial intelligence to get ahead of performance issues and to automate fixes before negative impacts are felt.
Feature
What is design thinking? An agile method for innovation
Design thinking eschews traditional development processes in favor of an agile, flexible method for developing products and services with a unique focus on the customer.
Feature
Carhartt ups its sales prospects with AI
The apparel company has developed an AI-driven tool that helps its go-to-market divisions take a coordinated data-driven approach to expanding their footprint in the marketplace.
Feature
Ally and Microsoft partner on quantum computing
The all-digital bank has teamed up with Microsoft to explore the possibilities of quantum computing, an emerging technology for which talent is scarce and tools remain immature.
Feature
Fall 2021: Digital’s tipping point
Learn how IT leaders in award-winning organizations are reimagining products and services for a new era of customer and employee engagement.
Feature
Digital twins: 4 success stories
These four companies are using digital twins to monitor operations, plan predictive maintenance, improve customer service, and optimize their supply chains.
News
AWS and Qualtrics offer new ways to gauge customer sentiment
Amazon Web Services has created a new API to help companies ascertain how their customers feel, while Qualtrics bought a competitor to do it.
Feature
UPS delivers resilience, flexibility with predictive analytics
The logistics titan has created a business intelligence platform that uses advanced analytics and machine learning to support forecasting, operations visibility, optimization, and reporting.
The Business of Data
6 ways to harness the value of open data
A treasure trove of free information assets is dispersed across public and private institutions. Here's how can you use that data to drive business success.-
vArmour Networks
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vArmour Networks
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vArmour Networks
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ServiceNow Inc
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