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Innovation

Leveling up your IT talent strategy
Feature

Leveling up your IT talent strategy

The promise of technology advancements and digital transformation has helped CEOs finally recognize what the best CIOs have known all along: IT is the business. Is your talent strategy keeping pace?
By Dan RobertsAug, 4 2021
Making the most of university tech talent
Feature

Making the most of university tech talent

From establishing tech incubators to providing STEM education grants, companies are developing deep ties to tech talent at local universities while facilitating key IT skills development.
By Bob ViolinoAug, 4 2021
Papa John's serves up AI for more efficient ordering
Feature

Papa John's serves up AI for more efficient ordering

The quick-service chain rolls out AI-assisted call center software to help humans focus more on making and delivering its pizzas.
By Clint BoultonAug, 3 2021
How Salesforce finds and upskills AI talent
Feature

How Salesforce finds and upskills AI talent

The talent gap is the No. 1 impediment to AI success. Salesforce.com’s multipronged approach can provide IT leaders with a playbook for finding and upskilling talent where they may not have thought to look.
By Maria KorolovJul, 30 2021
Managing Innovation & Disruptive Technology

How (and why) to create an emerging technology heat map

Use this rapid assessment tool to uncover the emerging technologies and trends that are of strategic importance to the business.
By Nicholas D. EvansJul, 29 2021
Top 10 AIOps platforms
Feature

Top 10 AIOps platforms

Infrastructure monitoring tools injected with artificial intelligence and machine learning algorithms can anticipate and analyze events and alerts, keeping your enterprise stack humming.
By Peter WaynerJul, 21 2021
Unilever CIO: Digital literacy is the most important new capability to develop
Movers and Shakers

Unilever CIO: Digital literacy is the most important new capability to develop

Unilever North America CIO Alessandro Ventura has created a digital literacy curriculum to drive tech innovation.
By Martha HellerJul, 14 2021
Rethinking IT governance for agility and innovation
Feature

Rethinking IT governance for agility and innovation

To meet today’s need for constant innovation, IT leaders must take a different approach to IT governance centered around flexibility and agility — without sacrificing stability and security.
By Mary PrattJul, 13 2021
Mastercard pushes payments to the edge
Feature

Mastercard pushes payments to the edge

The financial services company has overhauled its global payments atop public cloud and edge computing systems in pursuit of revenue growth in an API-driven, platform-fueled world.
By Clint BoultonJul, 9 2021
IT leaders commit to diversity to gain competitive edge
Feature

IT leaders commit to diversity to gain competitive edge

Aware that diverse organizations drive better business outcomes, CIOs are reshaping IT cultures by seeking out and elevating more diversity in their IT teams.
By Esther SheinJul, 7 2021
Discover transforms data pipeline for AI success
Feature

Discover transforms data pipeline for AI success

Seeking to streamline the processes required to fully leverage machine learning and real-time data insights, Discover Financial Services has created a cloud-native data fabric that automates much of the work.
By Thor OlavsrudJul, 2 2021
L’Oréal supercharges ecommerce with digital tech
Feature

L’Oréal supercharges ecommerce with digital tech

L’Oréal’s online sales soared during the pandemic, thanks to the promotional power of augmented reality technology, live-streaming services, and cloud software.
By Clint BoultonJun, 29 2021
Best practices to embrace an ‘MLOps’ mindset
IDG TECHtalk Voices

Best practices to embrace an ‘MLOps’ mindset

Most AI projects do not make it to production due to a communications gap. MLOps can help close the gap.
By Yash MehtaJun, 28 2021
Analytics and AI helps Experian help its customers
Feature

Analytics and AI helps Experian help its customers

The consumer credit reporting company is leveraging its data and data scientists to create new services for its customers.
By Thor OlavsrudJun, 28 2021
Estée Lauder proves the business value of augmented reality
Feature

Estée Lauder proves the business value of augmented reality

The beauty company is well positioned for retail post-COVID thanks to an AR platform that lets consumers virtually ‘try on’ makeup and other products.
By Clint BoultonJun, 14 2021
What a successful AI team really looks like
Feature

What a successful AI team really looks like

Forget the tech giants’ rosters of data science PhDs. As AI moves into the enterprise, blended teams with business skills become more important for driving business value.
By Maria KorolovJun, 8 2021
Consequential innovation: 4 tips for unlocking hidden growth opportunities
Managing Innovation & Disruptive Technology

Consequential innovation: 4 tips for unlocking hidden growth opportunities

For innovation to be consequential, you must strike the right balance between incremental innovation and disruptive innovation. Here's how to get started.
By Nicholas D. EvansJun, 3 2021
How Inspire Brands IT serves up innovation at scale
Movers and Shakers

How Inspire Brands IT serves up innovation at scale

CIO Raghu Sagi and his team are creating a multitenant architecture to improve customer experiences and worker productivity across seven restaurant brands.
By Martha HellerJun, 2 2021
8 secrets of successful AI projects
Feature

8 secrets of successful AI projects

Artificial intelligence holds great business promise, but it takes more than a working model to create scalable, transformative change
By Maria KorolovMay, 27 2021
6 ways IT leaders are jumpstarting innovation post-COVID
Feature

6 ways IT leaders are jumpstarting innovation post-COVID

CIOs are pushing for new approaches to innovation to meet the opportunities and challenges of a business landscape forever changed by the past year’s pandemic.
By Stacy CollettMay, 24 2021
AI in healthcare: The tech is here, the users are not
IDG TECHtalk Voices

AI in healthcare: The tech is here, the users are not

The biggest challenges for AI-enabled care are delivering real-time insights into the clinical workflow and gaining acceptance from caregivers as well as patients. Innovative solutions continue to emerge.
By Paddy PadmanabhanMay, 21 2021
6 'crackpot' technologies that might transform IT
Feature

6 'crackpot' technologies that might transform IT

Next-horizon technologies have piqued some IT leaders’ interest in terms of the business value they may ultimately drive. Others remain skeptical of the high-risk payoff.
By Peter WaynerMay, 18 2021
Innovation vs. operations: A critical balancing act IT must master
Feature

Innovation vs. operations: A critical balancing act IT must master

The sweet spot between business innovation and operational excellence is elusive, but IT’s pandemic response has provided new skills and strategies for solving an age-old IT conundrum.
By Stephanie OverbyMay, 17 2021
The quest for end-to-end intelligent automation
Feature

The quest for end-to-end intelligent automation

AI-powered process automation remains piecemeal, but new innovations are arising to fill the gaps, bringing the promise of fully intelligent automation that much closer.
By Maria KorolovMay, 13 2021
What is NLP? Natural language processing explained
Feature

What is NLP? Natural language processing explained

Natural language processing is a branch of AI that enables computers to understand, process, and generate language just as people do — and its use in business is rapidly growing.
By Terena Bell and Thor OlavsrudMay, 4 2021
IT confronts climate change
Feature

IT confronts climate change

Data analytics and AI are taking center stage in efforts to combat the fallout of climate change and environmental disasters across the globe.
By Bob ViolinoApr, 22 2021
Northwestern Mutual CIO takes incremental approach to IT innovation
Feature

Northwestern Mutual CIO takes incremental approach to IT innovation

The insurance and investment company is building an analytics platform and other solutions on an innovation continuum where learning from failure is a means to a better end.
By Clint BoultonApr, 21 2021
Spring 2021: State of the CIO
Feature

Spring 2021: State of the CIO

The 2021 State of the CIO research confirmed CIOs’ pivotal role this past year, but can they live up to the high bar they’ve established for themselves?
By CIO staff and contributorsApr, 14 2021
How AI is revolutionizing training
Feature

How AI is revolutionizing training

Pressed by the need to fill skills gaps, organizations are turning to artificial intelligence to transform stagnant training approaches into continually evolving upskilling strategies.
By Maria KorolovApr, 7 2021
Managing Innovation & Disruptive Technology

16 traits of a world class chief innovation officer

Your innovation program, and the role of the CINO, is too important to leave to chance. Make sure whoever holds the top innovation job has these essential qualities.
By Nicholas D. EvansApr, 5 2021
AI makes edge and IoT smarter
Feature

AI makes edge and IoT smarter

Implementing artificial intelligence at the edge can not only reduce latency and networking costs but also improve security and unlock the power of distributed intelligence.
By Maria KorolovMar, 25 2021
6 AI myths holding your business back
Opinion

6 AI myths holding your business back

For organizations looking to turn their AI investments into business value, understanding the technology's capabilities and limitations is key.
By Saniye AlaybeyiMar, 24 2021
10 tips for fostering a culture of continuous learning
Feature

10 tips for fostering a culture of continuous learning

To create and maintain an adaptable, dynamic organization that thrives in ever-changing conditions, IT leaders must encourage staff to continually acquire new skills and embrace new mindsets.
By Mary PrattMar, 24 2021
Skills and traits of elite IT automation teams
Feature

Skills and traits of elite IT automation teams

From RPA to AI, automation has become a key IT priority. Here’s what to look for in building a versatile team suited to automating processes across your enterprise.
By Bob ViolinoMar, 22 2021
AI governance: Reducing risk while reaping rewards
Feature

AI governance: Reducing risk while reaping rewards

With AI moving from pilots to production, enterprises must establish cross-departmental oversight strategies focused on data quality, compliance, ethics, and more.
By Maria KorolovMar, 18 2021
Get good at delivering software
IDG TECHtalk Voices

Get good at delivering software

Survival in the digital age requires an emphasis on execution and speed, enabled by a DevOps approach across the business
By Dave MangotMar, 17 2021
10 technologies that will disrupt business in 2021
Feature

10 technologies that will disrupt business in 2021

From AI to serverless computing, these 10 disruptive technologies and trends are transforming the business landscape in the wake of the pandemic and beyond.
By Paul HeltzelMar, 15 2021
Decision intelligence: The new BI
Feature

Decision intelligence: The new BI

Business intelligence systems and strategies are being augmented with AI and machine learning to provide decision-making context and recommendations across the enterprise.
By Maria KorolovMar, 4 2021
7 ways COVID-19 has changed IT forever
Feature

7 ways COVID-19 has changed IT forever

Things will never be the same. Here’s a look at what IT will look like as the COVID-19 threat recedes.
By John EdwardsMar, 1 2021
Organizational learning: Your key to AI success
Feature

Organizational learning: Your key to AI success

Instituting formal processes to embrace the learnings of small-scale AI efforts and promulgate them throughout the enterprise is essential to business transformation.
By Maria KorolovFeb, 11 2021
The future of work: Coming sooner than you think
Feature

The future of work: Coming sooner than you think

What will your worklife be like years from now? Today's work-from-home world has given us a glimpse of the future, as these five articles from CIO, Computerworld, CSO, InfoWorld, and Network World illustrate.
By Eric KnorrFeb, 8 2021
How technology creates an ecosystem of learning at Walden University
Movers and Shakers

How technology creates an ecosystem of learning at Walden University

Walden CIO Karthik Venkatesh discusses how the university is leveraging SaaS, RPA, AI, and more to maximize student success.
By Martha HellerFeb, 3 2021
Top 8 challenges IT leaders will face in 2021
Feature

Top 8 challenges IT leaders will face in 2021

Facilitating the future of work and securing a hybrid working environment top the list of tough, pandemic-inflected issues IT leaders must navigate this year.
By Paul HeltzelJan, 12 2021
AI and automation are linchpins for post-pandemic business success
IDG TECHtalk Voices

AI and automation are linchpins for post-pandemic business success

In both the short term and the long term, and across back- and front-office applications, AI has the potential to add value to business workflows, augment employee capabilities, and harness the power of man and machine to improve customer experience.
By Brian SolisJan, 8 2021
How Cargill IT is helping to solve the world's food problems
Movers and Shakers

How Cargill IT is helping to solve the world's food problems

CIO Justin Kershaw describes what he looks for in his senior leaders and how the $114 billion agriculture company uses data from low-Earth orbit satellites and distributed ledger technology to bring transparency to the food supply chain.
By Martha HellerJan, 6 2021
12 dark secrets of AI
Opinion

12 dark secrets of AI

With the drumbeat for AI across all industries only getting louder, IT leaders must come to grips with the dark secrets of working with artificial intelligence to glean business insights.
By Peter WaynerJan, 6 2021
7 reasons your AI strategy isn't working
Feature

7 reasons your AI strategy isn't working

Where did it all go wrong? Instead of achieving success, many new AI adopters are tripping into common pitfalls that derail the technology's benefits. Here's how to get back on track.
By John EdwardsDec, 17 2020
Balancing innovation and optimization
IDG TECHtalk Voices

Balancing innovation and optimization

How online trading platform Robinhood dealt with hyper-growth, Kubernetes, and getting the goals right
By Christine HeckartDec, 16 2020
Top 5 strategic priorities for IT leaders in 2021
Feature

Top 5 strategic priorities for IT leaders in 2021

IT leaders from tech, insurance, and finance sectors share their strategic priorities for 2021. Self-service solutions, edge computing, analytics, and low-code development top CIOs’ roadmaps.
By Clint BoultonDec, 15 2020
Is AI really the answer?
IDG TECHtalk Voices

Is AI really the answer?

When considering where AI can make an immediate impact on IT operations, one application stands head and shoulders above others: hyperscale automation with intelligence.
By Ed FoxDec, 9 2020
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