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Innovation

10 future trends and how CIOs can keep ahead in 2021
Analysis

10 future trends and how CIOs can keep ahead in 2021

After a year disrupted by a global pandemic, the next normal is starting to take shape. Here's a look at what's ahead for IT organizations.
By Serge FindlingDec, 4 2020
5 ways to take control of data in 2021
CDO at the Center

5 ways to take control of data in 2021

COVID-19 is transforming the way the economy works, guaranteeing that our data needs will also change and grow. Here's what that means for CIOs in the year ahead.
By Anna FrazzettoDec, 3 2020
How Comcast IT moved from order-taker to innovator
Movers and Shakers

How Comcast IT moved from order-taker to innovator

Rick Rioboli, EVP & CIO of Comcast, discusses the importance of moving toward a target architecture, his strategy for clean data, and how he assesses candidates for his IT leadership team.
By Martha HellerDec, 2 2020
Tapping into dark data for efficiency, innovation, and income
The Business of Data

Tapping into dark data for efficiency, innovation, and income

Looking in the recesses of your data silos can pay dividends for CIOs seeking to improve business processes and drive innovation.
By Martin De SaullesNov, 25 2020
CIOs take the lead in pursuit of operational efficiencies
Feature

CIOs take the lead in pursuit of operational efficiencies

Operational efficiency has taken on greater urgency since the pandemic began. CIOs are leaning into automation, digital tech, and the cloud to remove friction and create value.
By Esther SheinNov, 23 2020
4 promising AR/VR pilots in business
Feature

4 promising AR/VR pilots in business

Augmented reality and virtual reality implementations are emerging across several sectors, thanks to their value in providing remote training and hands-free access to information.
By Clint BoultonNov, 19 2020
Savvy enterprises can mimic success of cognitive AI in healthcare
IDG TECHtalk Voices

Savvy enterprises can mimic success of cognitive AI in healthcare

Cognitive technologies are being deployed to solve the world’s biggest challenges. AI-based bots are working side-by-side with humans to increase quality and efficiency. Here’s how enterprises can put cognitive AI to work in their organizations.
By Rutesh ShahNov, 18 2020
How empathy drives IT innovation at Thermo Fisher Scientific
Movers and Shakers

How empathy drives IT innovation at Thermo Fisher Scientific

CIO Ryan Snyder shares his insights on IT’s expanding role in product development and the future of the CIO role.
By Martha HellerNov, 18 2020
CIOs on the hook for governance as automation rises
Feature

CIOs on the hook for governance as automation rises

With business leaders increasingly pushing for automation, CIOs must step up to help guide how and where such technologies should be deployed.
By Clint BoultonNov, 12 2020
3 ways for CIOs to improve their positioning with AI
IDG TECHtalk Voices

3 ways for CIOs to improve their positioning with AI

Artificial intelligence is changing the pace at which CIOs can achieve an enviable position on their leadership teams
By Michael BerthaNov, 10 2020
6 hidden risks of IT automation
Feature

6 hidden risks of IT automation

Automation is increasingly seen as a key IT strategy for competitive advantage, but pitfalls await those who fail to heed precautions.
By Bob ViolinoNov, 10 2020
9 best practices for better innovation
Managing Innovation & Disruptive Technology

9 best practices for better innovation

Following these steps for prioritizing ideas will help you seize the most promising opportunities.
By Nicholas D. EvansOct, 30 2020
How JetBlue leverages digital technology for safer travel
Movers and Shakers

How JetBlue leverages digital technology for safer travel

The airline's technology chief, Eash Sundaram, explains how solutions originally introduced to enhance the customer experience are now helping ensure safety during the pandemic.
By Martha HellerOct, 21 2020
When #WorkFromWork is the only way
IDG TECHtalk Voices

When #WorkFromWork is the only way

For businesses where remote work isn’t an option, the focus is on creating and refining their own digital-transformation-in-place technologies
By Mike FeibusOct, 14 2020
Fall 2020: Leading change
Feature

Fall 2020: Leading change

For today’s IT leaders, change management is more than technical, it’s about spearheading cultural transformation at every level of the business.
By CIO staff and contributorsOct, 14 2020
Secrets of successful digital innovation
Feature

Secrets of successful digital innovation

The goal of any innovation effort is to deliver business value and competitive advantage. Two IT leaders share their secrets for meeting those measures.
By Martha RoundsOct, 8 2020
AI center of excellence: A new engine for driving business transformation
Feature

AI center of excellence: A new engine for driving business transformation

AI centers of excellence can accelerate AI adoption — and organization-wide transformation — by consolidating talent, standardizing platforms, spreading successes across business lines, and uncovering new revenue models.
By Maria KorolovOct, 8 2020
Salesforce to add Einstein Analytics AI to Tableau platform
News

Salesforce to add Einstein Analytics AI to Tableau platform

Salesforce's Einstein Analytics offering will be rebranded as Tableau CRM and Einstein's AI and machine learning capabilities will be integrated with the Tableau platform in a push to democratize data science.
By Thor OlavsrudOct, 6 2020
7 barriers to innovation worth breaking
Feature

7 barriers to innovation worth breaking

Conventional cultures produce conventional results. To truly innovate, you have to rethink how you incentivize risk, respond to requests, and make resources available for experimentation.
By Mary PrattSep, 28 2020
5 lessons when creating a ‘customer zero’ program
IDG TECHtalk Voices

5 lessons when creating a ‘customer zero’ program

Technology organizations must invest in a “customer zero” program to drive internal innovation, improve quality, and demonstrate they believe in their own products and services.
By Chris DavisSep, 24 2020
CIOs grapple with how to jumpstart innovation amid pandemic
Feature

CIOs grapple with how to jumpstart innovation amid pandemic

IT leaders turn to emerging technologies from strategic vendors and VC partners to help keep collaboration and innovation humming in a work world gone remote due to the coronavirus.
By Clint BoultonSep, 24 2020
Microsoft Ignite showcases first Project Cortex AI tool for SharePoint
News

Microsoft Ignite showcases first Project Cortex AI tool for SharePoint

Civil engineering firm Mott McDonald has been testing SharePoint Syntex, the first product to come out of Microsoft’s Project Cortex proving ground for AI-based content management tools.
By Peter SayerSep, 22 2020
AI gives IT an edge in improving customer experience
Feature

AI gives IT an edge in improving customer experience

The pandemic has only accelerated IT’s need to improve digital customer experiences. From healthcare to retail, IT leaders are increasingly turning to AI for help.
By Bob ViolinoSep, 22 2020
AI-first or nothing
IDG TECHtalk Voices

AI-first or nothing

5 steps to AI transformation and survival
By Michael BerthaSep, 21 2020
DreamWorks keeps production on track with AIOps
Feature

DreamWorks keeps production on track with AIOps

A combination of business continuity planning, predictive analytics, and a multi-tenant cloud architecture has allowed the animation studio to keep producing movies without missing a beat.
By Thor OlavsrudSep, 21 2020
Towards smarter security
Opinion

Towards smarter security

Is your network context-aware? Machine learning can help.
By Adib C. GhubrilSep, 10 2020
Spinning up digital innovation at Warner Music Group
Movers and Shakers

Spinning up digital innovation at Warner Music Group

Ralph Munsen, CIO of Warner Music Group, discusses technology and business transformation at the global music company.
By Martha HellerSep, 2 2020
PG&E reduces wildfire risk with AI
Feature

PG&E reduces wildfire risk with AI

The California utility is using high-resolution aerial photography and computer vision to identify high fire threat areas.
By Thor OlavsrudAug, 19 2020
Emerging tech soothes pandemic-disrupted supply chains
Feature

Emerging tech soothes pandemic-disrupted supply chains

Jaguar Land Rover and Colgate-Palmolive are among the many enterprises turning to machine learning software and other data-crunching tools to ensure supply can meet demand.
By Clint BoultonAug, 18 2020
The pandemic pivot: IT leaders innovate on the fly
Feature

The pandemic pivot: IT leaders innovate on the fly

Already accustomed to moving quickly, CIOs are testing and scrapping new solutions to accommodate customers. Their work could provide blueprints for future innovation.
By Clint BoultonAug, 13 2020
The 7 most popular IT pilot projects today
Feature

The 7 most popular IT pilot projects today

The coronavirus pandemic has IT leaders shaking up IT priorities, with innovation pilots shifting to areas and technologies best suited to set up their organizations for near-term success.
By Mary PrattAug, 11 2020
5 machine learning success stories: An inside look
Feature

5 machine learning success stories: An inside look

IT leaders share how they are using artificial intelligence and machine learning to generate business insights.
By Clint BoultonAug, 10 2020
AI and machine learning: Powering the next-gen enterprise
Feature

AI and machine learning: Powering the next-gen enterprise

IT leaders are already starting to reap the rewards promised by AI and machine learning — and a recent survey reveals half are considering greater investment as we hit economic headwinds.
By Eric KnorrAug, 10 2020
The technology aboard the Mars rover Perseverance: An inside look
Feature

The technology aboard the Mars rover Perseverance: An inside look

When it lands on the surface of Mars after a seventh-month journey, the newest rover will be powered by decades-old computing technology, early-stage machine learning, and a range of newer systems and software.
By Tim ScannellAug, 7 2020
NLP poised to revolutionize the enterprise
Feature

NLP poised to revolutionize the enterprise

From powering customer-facing chatbots, to keeping track of contractual commitments, to making the most of meetings, natural language processing holds great potential to transform your business.
By Mary BranscombeJul, 17 2020
Secrets of successful business-IT co-creation
Feature

Secrets of successful business-IT co-creation

Great things happen when business and IT define and solve problems together. Here’s how to make the shift — and deliver results.
By Minda ZetlinJul, 15 2020
Healthcare analytics: 4 success stories
Feature

Healthcare analytics: 4 success stories

These four healthcare organizations are using analytics to drive better patient outcomes, streamline operations and cut costs.
By Thor OlavsrudJul, 13 2020
HSBC banks on startup for AI guardrails during coronavirus crisis
Feature

HSBC banks on startup for AI guardrails during coronavirus crisis

The bank is using software from startup CognitiveScale to monitor its AI algorithms for bias, data drift, and other business risks, says Gavin Munroe, HSBC's global CIO of retail and wealth banking.
By Clint BoultonJul, 6 2020
9 emerging job roles for the future of AI
Feature

9 emerging job roles for the future of AI

Artificial intelligence is fast proving a business differentiator. Here are the key roles and skills you may soon need to fill for your AI A-team.
By Maria KorolovJul, 2 2020
Preparing your organization for post-traumatic growth
Feature

Preparing your organization for post-traumatic growth

Research shows that the vast majority of those who experience stress will also experience growth. Here's how to create space for both pain and gain in your organization.
By Scott HutchesonJul, 2 2020
Ellie Mae turns to AI for autonomous threat hunting
Feature

Ellie Mae turns to AI for autonomous threat hunting

The mortgage processor is using threat intelligence, predictive analytics, and AI to proactively hunt advanced persistent threats like ransomware.
By Thor OlavsrudJul, 1 2020
Customers bank on BofA chatbot amid pandemic
Feature

Customers bank on BofA chatbot amid pandemic

Consumption of Bank of America’s Erica virtual assistant is soaring in the wake of the coronavirus outbreak, lending a helping hand to consumers concerned about their personal finances.
By Clint BoultonJun, 29 2020
CIOs seek digital momentum coming out of crisis mode
Feature

CIOs seek digital momentum coming out of crisis mode

CIOs who scrambled to support remote workforces during the COVID-19 pandemic are padding their digital operating models with practices and tools geared for digital transformation.
By Clint BoultonJun, 26 2020
MWAA brings facial recognition to the airline boarding process
Feature

MWAA brings facial recognition to the airline boarding process

The Metropolitan Washington Airports Authority is enabling paperless boarding via a biometric identity management system that uses facial recognition technology — no boarding pass or passport required.
By Thor OlavsrudJun, 25 2020
Virtual environments: The universal equalizer for the workforce
IDG TECHtalk Voices

Virtual environments: The universal equalizer for the workforce

Connecting people across geographies allows for different perspectives that generate new ideas and innovation. Could a virtual workplace be the answer to better business performance?
By Sue WestonJun, 24 2020
How platform thinking drives innovation at Visteon
Movers and Shakers

How platform thinking drives innovation at Visteon

Raman Mehta, CIO, discusses the shift from traditional manufacturing to software engineering at one of the world’s largest cockpit electronics companies.
By Martha HellerJun, 17 2020
Where enterprise IT can really apply AI
Feature

Where enterprise IT can really apply AI

Artificial intelligence is no magical solution but the technology has real-world uses in a variety of enterprise systems, especially around analytics and anomaly detection use cases.
By Galen GrumanJun, 16 2020
6 ways to make IT operations more efficient
Feature

6 ways to make IT operations more efficient

As CIOs head into uncertain economic times, operational efficiency again takes center stage. Here’s how to streamline IT operations and trim budget while still fueling business growth.
By Mary PrattJun, 15 2020
At T-Mobile, AI plays supporting role for customer service reps
Feature

At T-Mobile, AI plays supporting role for customer service reps

AI software assists T-Mobile call center representatives accommodating customers, an approach CIO Cody Sanford says is designed to reduce exposing customers to automated service.
By Clint BoultonJun, 8 2020
Seeking opportunity in crisis, boards uphold digital growth agendas
Boardroom Bound

Seeking opportunity in crisis, boards uphold digital growth agendas

Determined to find opportunity in the COVID aftermath, boards are leaning in with more management support in addition to their usual strategic oversight. Navigating the post-pandemic world will amplify IT leadership in agility and innovation.
By Maryfran JohnsonMay, 28 2020
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