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Feature The coronavirus crisis sees CIOs accelerating their adoption of automation, analytics and new processes to cope with the pandemic’s disruptions and steer the enterprise forward in uncertain times. Feature Images captured by drones and processed by artificial intelligence help Bayer Crop Science better serve its customers and develop crops that are more resistant to insects, disease, and storm damage. Movers and Shakers Rita Fisher, CIO and SVP of Supply Chain, discusses her approach to digitizing plant operations at the global consumer products company. Feature Innovation is key to organizational growth. Yet most companies shortchange innovation initiatives when it comes to IT budgeting. Here’s how to stretch your R&D dollars. Feature To find specific information in a million-plus contracts, the global professional services company turned to natural language processing and AI, launching a legal analytics hub in the process. Managing Innovation & Disruptive Technology Pivots and process changes, yes. New normal? Not so fast. The Digital CIO Retailers looking to develop new customer experiences need to make artificial intelligence part of their digital transformation plans or risk falling further behind. Feature The advent of IT automation — and the desire for more meaningful work — is transforming how CIOs think about internal talent pipelines and entry-level IT work. Feature Whether innovating for survival or planning for a post-pandemic comeback, CIOs may find conditions ripe to challenge the status quo, remove barriers and make change Feature RPA is great for streamlining tedious tasks, but the software takes on a new dimension when combined with AI and ML, say its top sellers, who are eager to usher in a new era of ‘hyperautomation.’ Accent Notes CIOs are well-positioned to take a leading role in creating new business value and bolstering competitive agility in the circular economy. Feature AI experimentation is high, but deriving value from deployments is challenging, say experts from BCG and Gartner, who recommend IT-business collaborate as a solution. Feature Innovation isn’t an end goal; it’s a means to creating a positive business impact. That won’t happen, at least not reliably, without taking a strategic approach. Opinion Big-bang innovation projects capture the imagination, but many lack staying power. Here's how to build longevity into your innovation initiatives. Feature Chatbot success hinges on the right NLP algorithms and regular upkeep, experts say. Here’s how to ensure your chatbot initiative pays off. Feature CIOs’ expanding management and revenue-generation responsibilities are cementing their roles as business leaders. Traditional technologists need not apply. The Business of Data Smart and connected products are changing the traditional sales funnel and customer lifecycle and presenting new challenges and opportunities for CIOs. Feature The government agency's air cargo team at Seattle-Tacoma International Airport is using artificial intelligence and computer vision for object detection and cataloging to improve operational efficiency. Feature Machine learning and artificial intelligence is helping Bank of America's bankers more accurately identify investors for IPOs. CDO at the Center Like SaaS before it, AIaaS is a boon for businesses that want tap into the power of AI — without the time and expense of developing their own AI-based systems. Feature Will a promising new technology be truly transformative or destructively disruptive? Only due diligence will reveal the truth. Feature Many CIOs are doubling down on their data analytics strategies to achieve business goals. Feature The tech sector has made strides attracting more women and inching closer to equal pay. But a glaring disconnect remains in how men and women view gender diversity progress in IT. The Industry Standard Machine learning and AI enjoy superstar status, yet most people stumble over the basic concepts — let alone obscure algorithms Feature Data collection and machine learning help CRS predict which households will face food scarcity within the next few months, allowing it to respond faster and more efficiently. News The database giant is leveraging assets from its acquisition of DataScience.com to deliver a new enterprise-grade, cloud-based data science platform focused on collaboration. Feature An innovative initiative is only as successful as it is secure. Here’s how CIOs are balancing risk-taking with risk aversion. Feature The 144-year-old pharmaceutical team built a platform that uses AI to process data about adverse events. Feature Bayer Crop Science has created 'virtual factories' to provide dynamic digital representations of the equipment and processes for each of its nine North American corn seed manufacturing sites. Feature The telecom giant has reduced costs and improved customer service response times by leveraging natural language processing and deep learning to automatically process requests. Feature IBM has leveraged blockchain to resolve discrepancies in its contingent labor contracts. If its global rollout goes well, the tech could soon be available as an product for invoice reconciliation. IDG TECHtalk Voices Organizations find new ways to relieve some of the burden on security teams while shoring up defenses. Feature The new decade finds technology changing faster than ever. IT leaders must balance a wide array of priorities in developing a strategic agenda that can keep up. News More businesses are experimenting with quantum computing via IBM’s Q Network, including Delta, Anthem, Goldman Sachs and Wells Fargo. Accent Notes To reap more benefits from artificial intelligence, executives need to evolve their use of the technology from a hot new trend to a seamless enabler. Feature The $3.5 billion construction company is using artificial intelligence software to generate work orders, detect anomalies and predict machine failure on the fly, says former CIO Barbie Bigelow. The Next Generation of Health IT Business relationship managers today have new techniques to make data management stickier. Mix it up for greater data-enablement adoption. CDO at the Center Despite the growing ubiquity of AI, many IT leaders still feel anxious about its risks and unsure of the opportunities. But today’s executive boards aren’t having it – they want to make AI a business priority. Serial Entrepreneur In 2020 we will see the continued impact of AI and machine learning in new industries that will not only help to support businesses, but also consumers. Driving Digital Transformation Defining goals without acknowledging the need to transform often leads organizations to make iterative improvements to existing businesses without challenging themselves to consider disruptive opportunities and threats. Feature Pharmaceutical company Merck is using AI to manage an increasingly complex supply chain. Merck CIO Alessandro De Luca explains how its prescriptive supply chain system works. Feature IT leaders from health-care, retail and tech sectors share their strategic priorities for 2020. Hint: Analytics, automation and cloud play big roles in CIOs’ roadmaps. The Adaptive CIO How should CIOs construct their organizations to better enable the agility demanded by today’s pace of strategy and initiative change? News Quantum computing is still way out there, but Amazon Web Services is bringing other computing tasks much closer to home. IDG TECHtalk Voices Banking is becoming a fundamentally digital experience, with many people banking virtually, no longer going into brick and mortar offices, and AI eliminating tellers. So how are banks reacting to this new reality? Are they embracing technology? Or are they hesitant to be the first adopters? Feature Anticipating future opportunities based on hard and soft trends is crucial for CIOs seeking to avoid disruption. Does your organization have what it takes to commit to an ‘anticipatory IT’ strategy? Divergent CIO Artificial intelligence and machine learning are readily available now, and we know it can be used to automate much of the repetitive tasks and processes that humans do now. With the assistance of AI, sales managers can also focus on the bottom line to produce better results. Myriad new approaches and software tools bear this out. Feature Machine learning is fast becoming a must-have for retailers looking to stave off disruption, but the barriers to entry — upfront cost and data prep — remain an obstacle for most. The Business of Data The coming year promises new challenges and opportunities for companies building data-driven services.
Feature Intuit CTO Marianna Tessel and CIO Atticus Tysen collaborate to reimagine the company's financial software as self-service technology supported by AI.