Innovation
Feature
10 customer experience strategies IT should target next
CIO are increasingly being asked to help attract, manage and support customers. These technologies and practices can help enhance your company’s CX and fuel revenue for your digital transformation.
The Tech Nest
What’s in the DNA of an innovator?
An innovation practice starts with a leader who can articulate the tangible value to the organization by cultivating key relationships, developing resiliency and understanding the financials, strategies, markets, products and consumers of the products and/or services.
Tech Policy Perspectives
Policy challenges will inhibit 5G growth If they are not properly addressed
Policymakers need to look beyond spectrum and international competition with China to threats to safety, security, privacy and competition.
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Aetna enlists AI to settle health insurance claims
The health insurer developed an artificial intelligence application to resolve claims, freeing up staff to focus on higher-level tasks, says CTO Claus Jensen, who plans to automate other processes.
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AI’s top use cases today
Enterprises are undertaking AI pilots and putting artificial intelligence into production. Here’s where leading organizations are placing their bets — and seeing early results.
The Truth Will Out
Why AI/ML is top of mind with corporate executives
From around every corner, from behind every door and through every window our lives are being disrupted by artificial intelligence with embedded machine learning. The escalation and widespread global availability of AI/ML solutions in every possible emergent embryotic product has triggered it as the 'top of mind' blueprint with the majority of global corporate executives with many retail and healthcare Executives as early adopters.
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What IT work will look like in 2030
Automation and AI are poised to shake up IT. Early indications suggest a greater emphasis on cross-functional teams, deeper partnerships between AI and IT staff, and deep cuts to middle management.
AI Beyond the Hype
Life after artificial intelligence
AI stands to be the most radically transformative technology ever developed by humankind. What hypothetical situations are looming right around the corner as AI technology rises?
Feature
Anatomy of an enterprise-scale AI strategy
Looking to move beyond point solutions and proofs of concept? Here’s what it takes to develop to a holistic AI strategy honed for business results.
The Digital Enterprise
Amway, the new gig economy and a roadmap for transformation leaders
As it entered the 21st century, Amway found that the new gig economy had brought with it an entirely new host of competitors and that the nature of the market itself was shifting as consumers increasingly engaged digitally. Its transformational journey offers essential lessons for enterprise leaders everywhere who are facing disruptive threats and need a roadmap to respond.
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PSE&G enlists virtual assistant to better serve its customers
PSEG is using Amazon.com’s Alexa software to help consumers pay their bills and access account information via voice, part of a transformation to help the energy giant get closer to customers.
Movers and Shakers
Wyndham’s digital innovation elevates the customer experience
With its five-platform digital strategy, Wyndham Hotels & Resorts improves the experiences of all its customers: guests, franchises, and internal team members. CIO Scott Strickland explains how.
The Truth Will Out
Are you happy with chatbots replacing humans?
AI and machine learning are predicted to be the most positive disrupting technology for banking with an estimated cost saving of more than $1 trillion by 2030. Although AI/ML fits into the “do more with less” mentality and the hope is that chatbot functions will personalize service meeting customer needs faster and more efficiently, it has fallen short so far.
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Hermes transforms data infrastructure to speed parcel deliveries
The UK logistics company changed its data model and moved to the cloud, enabling it to offer a host of new services around parcel delivery.
Iron Age Epilog
It’s time for Silicon Valley to grow up
For all too long, Silicon Valley has operated under the laissez-faire notion that the world is just one big beta-test and that conventional rules don’t apply. Finally, a prominent member of the community is calling for change.
Square One
Building a platform can help you and your customers innovate
A platform will also pay dividends in the long run. Here’s how…
The Digital Enterprise
An enterprise leader’s guide to the changing landscape of technology innovation
We are seeing work split into two broad camps: those that build and support technology, and those that do work that technology cannot (or which we, as a society, are not yet prepared to) automate. As this shift takes root, enterprise leaders will need to understand its impact, and the changes it will require in how they approach sourcing strategies, how they train employees and where and how they invest around the world as we enter what I call the New Human Age.
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The innovation agenda: 4 tips for creating your own disruption
It's no secret that large organizations are at risk of being disrupted by smaller, more nimble competitors. Transformation-minded CIOs should seize this opportunity and create conditions for innovation to thrive.
The Truth Will Out
As AI/ML permeates our lives, is privacy a thing of the past?
The World Economic Forum has brought together the most influential scientists, economists and entrepreneurs to deliberate on the positive and negative aspects of our digital future living and being in what we collectively are calling the age of the 4th Industrial Revolution. Although AI and ML have many positive applications, there are those who fear losing their privacy to AI/ML’s invasiveness, to governments implementing AI/ML seeking economic domination, to organized crime cyber-thieves seeking financial gain or to the lawyers who too seek financial gain from AI/ML oversite and pervasiveness.Feature
Top 6 chatbot building platforms
Chatbots are fast becoming a business cornerstone for customer service efforts. Here are the key tools you can use to leverage AI to better serve your customers.
Analysis
Analytics success starts with a center of excellence
Data-driven organizations accelerate data transformation with an analytics COE.
The Truth Will Out
How AI/ML is helping to eradicate poverty
In 2015, the UN Member States adopted a 2030 Sustainable Global Agenda. 17 aggressive objectives were recognized, of which the elimination of poverty was at the top. Since the SGA was created, ongoing gatherings of some of the foremost global AI and ML experts, decision-makers and pacesetters in universities, governments, businesses and communities have united in collaboration to find a way to eradicate poverty.
The Digital CIO
What it takes to provide best-in-class customer experience
By integrating marketing technology and customer contact center systems, companies get a 360-degree view of the customer experience (CX), allowing them to more easily improve it.
Feature
RPA is poised for a big business break-out
Robotic process automation is driving efficiency at enterprises such as State Auto, Berry Appleman & Leiden, American Fidelity Assurance and other companies.
The Truth Will Out
Can crime be predicted with AI/ML?
US law enforcement believes they can and will be able to predict future crime events, proactively diffuse possible violent and criminal hotspots ahead of an actual criminal occurrence. Although in its infancy within law enforcement, AI/ML for crime detection, predication and forensic analysis are revolutionizing fast to protect the supply chain and possibly save lives.
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Unlocking innovation: Tips for transforming a risk-averse IT culture
A new book from Deloitte and MIT Sloan Management Review offers insights on how to cultivate a culture of innovation.
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Mastercard braces for retail's AI-fueled future
Hyperpersonalized and machine-to-machine commerce driven by 5G, IoT and AI will reshape retail as we know it , says Jorn Lambert, the company’s executive vice president of digital solutions.
Healthcare Technology Trends
Voice-enablement: the next big wave in healthcare’s digital transformation journey
Voice is the most obvious next step of user interface that is going to radically change the way we interact with technology in healthcare services. You ain’t heard nothin’ yet.
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Estonia CIO outlines country’s plan to embrace AI
Enterprises can learn from Estonia’s just-do-it approach to AI and investment in skills development.
The Truth Will Out
The invention of voice recognition, this century’s phenomenon
Experimentation with Voice Recognition Systems has been a focus since the 1950s and with Defense Advanced Research Projects Agency’s (DARPA) new solicitation offer has included more than just identification and classification. Research based on its Grounded Artificial Intelligence Language Acquisition (GAILA) project has a benchmark of human voice identification, interpretation and understanding.
Feature
RPA and AI: Business process automation gets smart
Organizations seeking to reap the full benefits of robotic process automation are beginning to see artificial intelligence as a key technology for optimizing their process flow.
Movers and Shakers
Companies are gaining clarity about their digital vision
More executive committees say they understand how digital impacts their business strategy.
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The coming IT job apocalypse: Rise of the machines
AI and process automation are taking on tech jobs once thought untouchable. Will you be replaced by a robot?rn
The Adaptive CIO
Process innovation
Where should CIOs be driving innovation? And how should they deliver on the promise of innovation?
Feature
6 tips for facilitating ethical AI in the enterprise
As the clamor for so-called “ethical AI” nears its crescendo, consultants recommend steps for creating fair and balanced algorithms. Hint: There’s no magic bullet.
Feature
DXC takes open badge approach to team-focused AI training
DXC is leveraging Open Badge Academy to help individuals and organizations gain cutting-edge skills with an emphasis on teamwork.
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AI is poised to radically transform software development
New tools and cutting-edge projects show how machine learning and advanced analytics may soon revolutionize how software is designed, tested, and deployed.
CDO at the Center
Tech days of reckoning
Even for technology veterans, keeping pace with advancements is like chasing a moving train that will always be just a bit faster. Try as you may, you can never quite catch up and, if you stop trying, you will never catch up.
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6 tips for working with AI vendors
For most organizations, DIY artificial intelligence is out of reach. Here’s how to cut through the hype and create business value with off-the-shelf AI.
The Adaptive CIO
How can CIOs drive business innovation?
Innovation is typically situational, so CIOs need to be an authentic, reciprocal partners across the business to take advantage of opportunities.
Feature
Making the shift to a startup mentality
For enterprises seeking an innovative edge, a startup’s approach can reap dividends. But the road to change is challenging and not for every organization.
Driving Digital Transformation
CIOs remain cautious on AI experiments and investments
Recent surveys suggest CIOs are slow to invest in artificial intelligence, but lagging in too many cultural, data and technology prerequisites may put many their businesses at risk
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Adobe enlists AI to establish self-healing ITSM
Adobe has embraced AI, ML, NLP and other emerging technologies to improve the company’s service management — and pave the way to a self-healing ITSM framework.
Healthcare Technology Trends
How healthcare can overcome the risk and costs of harnessing digital health innovation
The declining funding rates for early-stage digital health startups is curiously at odds with the burning desire in healthcare enterprises to drive technology-led innovation and accelerate digital transformation.
Feature
AI technology: When to build, when to buy
Deciding whether to buy off-the-shelf AI or build your own AI-based business solutions is a complex equation based on available talent, business needs, desired outcomes, lock-in comfort and a rapidly evolving market.
Feature
12 ways IT can create business value in 2019
From optimizing operations to adopting new platforms aimed at innovation, IT leaders driving businesses forward with each tough choice they make.
The Tech Nest
Starting your innovation journey
The power of innovation takes shape as the vehicle to bridge your organization’s current operations to its envisioned future.
Movers and Shakers
Building a digital learning culture at Avery Dennison
Your digital strategy is only as strong as your least digital employee. That is why Avery Dennison built digital literacy into its multi-pronged digital transformation strategy.
Feature
Sales automation app helps Suddath get its move on
The commercial moving concern digitized a manual sales process, resulting in reduced administrative overhead and additional revenues. CIO Len O’Neill describes the creation of Suddath’s Estimator software.
Feature
How AI is revolutionizing financial services
From customer service to risk management, artificial intelligence is ushering in the next financial revolution — as long as compliance issues can be addressed.
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Sponsored By Sabio
