Innovation
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Mercer streamlines operations with machine learning
Human resources consulting firm Mercer turns to machine learning to optimize the highly manual process of collecting data from 30,000 compensation and benefit surveys every year.
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Palm Beach County speeds court filings with AI
With five robots handling basic docketing processes, the county is enhancing efficiency, converting skeptics and escalating staff to higher-value work — and higher pay.
Experiencing Digital
Technology in retail
Startups are bringing game-changing technology to the masses. Are you keeping up?
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Spring 2019: Humanizing the digital experience
Today's digital business strategies come with a list of enticing expectations: improved efficiency, increased productivity, new revenue streams, to name a few. But organizations are finding that to be successful they need to improve the digital experience. Read on to see how some 2019 Digital Edge 50 award-winning organizations have done just that by adding a human touch.
Healthcare IT Trends
The next frontier of AI in healthcare
As healthcare organizations rush to take on AI, it is imperative to include in the AI strategy the process-centric approach, which could be a ticket to a sustainable competitive advantage.
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9 ways to address the IT retirement boom
Demographic trends are placing pressure on long-term outlooks for IT staffing. Here’s how to address an increasing talent shortage before it becomes an existential crisis for IT.
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8 key roles of successful AI projects
As enterprises further develop artificial intelligence projects, they are finding that some roles are essential to success. But the right talent can be hard to find.
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For Bayer Crop Science, decision science breeds success
Bayer Crop Science is bringing machine learning and artificial intelligence to every aspect of its business, from logistics to genetic sequencing.
The Digital Enterprise
The 3 surprising secrets that drive innovation in the digital era
What if creating innovative breakthroughs and developing a much-heralded innovation culture isn't about creating tiger teams or unleashing unbridled, free-wheeling creativity into every corner of the organization? What if driving innovation in the digital era came down to three simple actions?
The Digital CIO
Practical AI in the contact center starts with agent assistance
Many businesses are turning to artificial intelligence (AI) to improve customer experience. CIOs should be careful with the emerging technology, however, and use it as an assistive tool first to reduce risk.rn
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9 biggest hurdles to AI adoption
Early adopters are beginning to reap real business results from artificial intelligence implementations. But rolling out an AI initiative isn’t without its challenges.
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Retail robots prove power of human-machine collaboration
Clean up on aisle 5: Robots patrol Ahold Delhaize USA’s Giant/Martin’s and Stop & Shop stores for spills, one of several examples of how automation technologies are augmenting human work.
The Adaptive CIO
A primer for CIOs needing ‘deep learning’ on the benefits on emerging tech
Analytics, machine learning and other emerging technologies are transforming how businesses compete.
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P&G revitalizes innovation for the digital age
Procter & Gamble CIO Javier Polit, a rare appointment from outside P&G, is retooling the consumer goods giant’s innovation.
The Future of the CIO
9 components that should be part of every digital CIO’s innovation agenda
CIOs need to be more well-rounded than simply wearing the mantle of "logical" or "creative." They should be good at both, but also dedicated to developing a comprehensive innovation agenda.
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How McGraw-Hill identifies at-risk students
McGraw-Hill Education is developing a project called Insights to surface data from its AI-based assessment and learning system to help identify students who are struggling and at risk of failing.
Healthcare IT Trends
In healthcare IT, what's the minimum position to take in AI investments?
What, and how much to invest in artificial intelligence? Here’s a minimum, winning strategy based on some recent data, studies and projects.
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Insurance company finds its digital edge in AI
AXA XL is using artificial intelligence software to help reduce its risk consultants' workload, the latest example of an enterprise adopting software that can help it do more with less.
The Tech Exec’s Advisor
5 ways leading CIOs are deploying AI in 2019
While many companies continue to explore AI business cases, seek executive support and mature their foundational IT and data capabilities, a growing number of enterprises – including Walmart, Western Digital, Bank of America, 7-Eleven and Pearson – are deploying the technology at scale.
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Winter 2019: State of the CIO
With digital transformation well under way, IT leaders are expanding their roles to take on business strategy responsibilities, identifying new areas of growth and opportunities for competitive differentiation, according to our 2019 State of the CIO research.
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7 keys to an effective IT automation strategy
Here’s how organizations are optimizing their use of automation technologies, moving from simple process improvement to true process transformation.
The EdTech Revolution
The future of code quality, security and agility lies in machine learning
Why and how machine learning on code is the next frontier to a whole new series of software building tools.
Managing Innovation & Disruptive Technology
Introducing the “lazy economy” business model and implications for CIOs
As you explore the art of the possible around the lazy economy, here are three implications and recommendations for senior IT leaders.
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Oracle CEO Mark Hurd on the rebellion against complexity
As enterprises transition from on-premises IT, Oracle is positioning itself as the premier provider for cloud computing. You may think this is a stretch, but the company has steadily revamped its vast software portfolio to the point where all of its applications are available, imbued their full feature sets as well as new AI technology, on the cloud.
The Adaptive CIO
How do CIOs think about IT transformation?
From fixing how integration is done to jettisoning existing tech debt to helping to drive real business innovation, IT transformation should always be done with the business in mind.
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How virtual assistants are driving business value
Leading organizations are leveraging virtual assistants to streamline operations and better serve the needs of staff and customers alike.The Digital Enterprise
Why a computer may be your next manager
As we continue to instrument every facet of modern work, it's beginning to enable data-driven management. The flip side of this data-driven augmentation, however, is that it may make the act of management the prime target for automation. Could it be that it will be the managers that go first?
The Digital Enterprise
The ‘future of work’ in the digital era may not be what you think
Despite all the banter about the ‘future of work’ no one is talking about what that really means. Our inability to see through our present reality has limited and tainted our discussions about how work will fundamentally transform over the next couple of decades. It’s time for that to change.
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7 things IT should be automating
Automation can reap efficiencies, reduce errors, and free up staff for higher-value tasks — especially when undertaken as part of a companywide strategic effort. Here’s where to start.Feature
AI proves its value in improving customer experiences
Organizations are transforming artificial intelligence into business wins, thanks to initiatives aimed at improving customer outcomes.
Experiencing Digital
Emerging consumer technology influences your industry
Those gadgets you got as presents aren’t just fun toys to automate your home or supercharge your entertainment options. They're electronic dowsing rods of how your industry will evolve in the coming wave of emerging technology.Feature
How to create a culture of innovation
Companies are increasingly looking to IT to develop new products and services. Here’s how to transform your IT organization into an innovation engine.
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15 IT resolutions for 2019
Tech teams need to lose the grunt work, go on a dev diet, and exercise more strategic thinking.
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7 tips for scaling your AI strategy
Now that your enterprise has experimented in AI it’s time to consider how to expand the efforts. Here’s how, according AI visionary Andrew Ng, as well as experts from PwC and Deloitte.
Opinion
AI's dark secret? A desire for data without bounds
The AI revolution is hungry for personal data. The U.S. needs to pursue federal privacy legislation before machine intelligence and surveillance intersect.
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7 things to know about AI in the data center
AI and machine learning are gradually taking over routine and advanced tasks. Will managers and staff be locked out?From Business Strategies to Successful IT Delivery
Tackling artificial intelligence using architecture
CIOs know that they need to get involved with AI regarding their strategic initiatives, yet they are uncertain how to approach AI. This article will show you how to develop, integrate and deploy AI in synchronization with the business strategies of your organization using a financial services example.
Digital Transformation Insights
Healing as a service: The next wave of AI innovation for business automation
Self-healing platforms reduce operational failures and tackle business problems to provide business value.
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9 AI project mistakes to avoid
From building isolated proofs of concept to not defining how to measure success, a wide array of gotchas can derail your AI project’s prospects for delivering business value.
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How to get more innovation from your IT outsourcer
CIOs looking to leverage service providers for disruptive solutions must change how they select, contract with, and manage those partners.
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Carrefour modernizes food traceability with blockchain
Blockchain is helping the supermarket chain track the provenance of its food products, but knowing your supply chain inside out is the key to making the most of the technology.
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Workplace AI: Emerging technologies, ethical questions
Workforce-focused AI offers significant upside, but short-term gains might backfire in the form of lower employee morale, higher turnover, lower productivity, and public relations backlash.
Healthcare Technology Trends
Healthcare technology markets: 5 predictions for 2019
Digital transformation is gaining momentum; however healthcare enterprises will proceed cautiously.
Business Strategy and IT Innovation
Does your AI plan account for safety?
It might only take a troublesome naysayer to sabotage an otherwise promising AI program.Feature
3 ways Mastercard uses AI to fight fraud
Mastercard leans on cutting-edge AI tools to combat cybersecurity threats at a time when the world is moving toward digital payments facilitated by contextual commerce.Healthcare Marketing Analytics
A practical guide to KBQ-led enterprise AI strategy
As we approach the peak of the artificial intelligence hype cycle, enterprises need to take a strategic approach to implementing their cutting-edge tech solutions.
The Digital Divide
Innovation reboot: Small, practical digital transformation initiatives preferred
Innovation remains one of the key drivers of digital transformation, but today's initiatives may be smaller and more targeted.
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5 chatbot strategy mistakes — and how to avoid them
Chatbots are fast becoming a common solution for customer and end-user communications. But many chatbot strategies are missing the mark.
The Business of Data
Make your company’s data work harder for you
Rethinking how your company’s activities generate data and focusing on its application to business processes might release hidden sources of value. Enterprises across a range of sectors are forging ahead of their competitors through creative data exploitation.
The Digital Enterprise
Has storage become sexy?
In the era of AI, and despite the software-driven everything trend, storage — and hardware more generally — is finding renewed strategic relevance in the enterprise executive suite.
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