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Anatomy of an enterprise-scale AI strategy

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PSE&G enlists virtual assistant to better serve its customers

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IT’s greatest skill shortage: Leadership

The rise of digital disruption and transformation has put a spotlight on IT’s need for leadership skills throughout the ranks. Here’s how organizations are addressing the void.

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7 IT salary and hiring trends for 2019

The IT industry continues to face a talent shortage, but businesses are getting creative to fill the necessary skills gaps for successful digital transformation.

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Cornell’s unique CMS/CRM solution unifies the student experience

The Ivy League university knit together Drupal and Salesforce to create a university-wide system of engagement centered on the student experience.

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What is NoOps? The quest for fully automated IT operations

Automation has IT leaders eyeing the possibility of environments with no hands-on operations work. But this evolution of DevOps may be more pipedream than practical reality.

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How to better integrate IT security and IT strategy

Organizations see a future in which IT security is deeply woven into their overall IT strategy. Here’s how they plan to get there.

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What is FHIR? The eventual answer to healthcare interoperability

Fast Healthcare Interoperability Resources (FHIR) is a healthcare-specific standards framework for the same kind of RESTful APIs that underlie most internet commerce.

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Identifying high-risk patients with predictive analytics

NorthShore University HealthSystem's emergency departments leverage data and predictive analytics to help it determine which chest pain patients should be admitted for observation and which patients can be sent home.

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Innovative CIOs make shift to managing IT as a product

The digital transformation gold rush has enterprises revamping their organizations from project-based IT service delivery to product-oriented technology.

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7 ways IT leaders derail their careers

Falling off track is easy when you make a mistake that can turn a career superstar into a bit player.

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AR/VR gets real: 4 promising pilots of augmented reality and virtual reality in business

Augmented reality and virtual reality implementations are emerging across several sectors, thanks to their value in providing remote training and hands-free access to information.

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Data deletion: Your data strategy’s greatest defense

If data is the new oil, safe handling is essential to avoiding the digital equivalent of a toxic spill. It all begins with a strong data deletion policy.

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Workforce analytics: Measuring employee productivity in the agile era

CIOs seeking to quantify employee performance and productivity are turning to analytics with business value benchmarks baked in — but can collaboration and agility be accurately gauged?

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How to build a next-generation IT workforce

With baby boomers on the way out and new generations ready to fill the void, companies are cross-pollinating expertise to fill the talent gap and modernize IT.

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Product-based IT makeover pays off at PVH

The parent company of Calvin Klein and Tommy Hilfiger shifted to agile in delivering an innovative digital assistant that increases sales and enhances the retail experience.

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What it takes to hire top data science talent

To attract data science talent, you need a sound data strategy and an established data-driven environment in which data scientists can have an impact and do meaningful work.

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The innovation agenda: 4 tips for creating your own disruption

It's no secret that large organizations are at risk of being disrupted by smaller, more nimble competitors. Transformation-minded CIOs should seize this opportunity and create conditions for innovation to thrive.

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Top 6 chatbot building platforms

Chatbots are fast becoming a business cornerstone for customer service efforts. Here are the key tools you can use to leverage AI to better serve your customers.

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Analytics success starts with a center of excellence

Data-driven organizations accelerate data transformation with an analytics COE.

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