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6 tips for ITIL implementation success

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Summer 2019: Digital leaders level up

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BofA taps ‘personas’ to ease employees into their roles

Bank of America launched Persona, a data-driven approach to provisioning the appropriate hardware and software to its workforce of 205,000.

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7 tips for leading remote IT teams successfully

Managing virtual work environments requires an assortment of real-world skills and tools. Here are the tactics that inspire creativity and productivity.

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10 tips for job hunting while you’re still employed

Looking for a new job while you’re employed has advantages but it also comes with risks. Here’s how to approach your job search — without getting cut.

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Eaton’s RPA center of excellence pays off at scale

Industrial manufacturer Eaton formed a center of excellence to test and implement RPA software and establish best practices for automation at scale.

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8 ways the cloud is more complex than you think

The cloud may spark automated push-button fantasies, but the reality of shifting to cloud services is quite a bit more complicated.

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Spotify this: How Zulily targets shoppers with hyper-personalized offers

The online retailer turns squads of developers, data scientists and product managers loose to build machine learning software and other critical business capabilities.

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IHG books big tech transformation

The operator of Holiday Inn Express and other hotel chains is facilitating a large-scale transformation that includes people, process and technology.

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Heeding the call: How (and why) to volunteer your IT skills

For IT leaders looking to give back, doing meaningful volunteer work offers something your day job may not: Becoming part of the solution. Here's how to give back by getting involved.

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IT leadership’s new rules of engagement

CIOs driving digital transformation are operating from a different playbook than in the past, including more focus on customers, business strategy, and oversight of new revenue and functional areas.

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6 reasons why AI projects fail

Data issues are among the chief reasons why AI projects fall short of expectations. But if you can learn from the mistakes and commit to the long term, your AI efforts are more likely to pay off.

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The future of IT leadership: 5 new roles CIOs must master

If you think technology leaders' jobs have changed a lot over the past few years, just wait. Here are five new roles all CIOs must take on in the years ahead.

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Scaled agile helps modernize Guardian's operations

Guardian CIO Dean Del Vecchio has reduced technical debt, instituted a scaled agile development model, and embraced the cloud in a bid to vault rivals in the insurance industry.

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10 customer experience strategies IT should target next

CIO are increasingly being asked to help attract, manage and support customers. These technologies and practices can help enhance your company’s CX and fuel revenue for your digital transformation.

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10 reasons software projects are slower than we expect

Despite efforts to re-engineer software development with new methodologies and tools, projects still warp time lines thanks to bureaucracy, new demands, and the nature of code.

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Analytics helps Mercedes-AMG Petronas Motorsport F1 team take pole position

For Mercedes-AMG Petronas Motorsport, data visualization, predictive analytics, and AI were key to winning its fifth consecutive Formula One World Constructor's Championship in 2018.

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10 signs outdated IT systems are killing your business

When an IT asset turns into a business liability, an update or replacement is imperative. Here's how to know it's time to take action.

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IT resume makeover: Finding the right aesthetic and format

IT leaders must work to hone their resumes, but equally important is making sure the format and flow catch the attention of recruiters and application tracking systems alike.

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TIAA accelerates software delivery with IT-business union

TIAA built a new platform to accelerate the way it brings on new clients. The system, called Refactor, uses scaled agile, DevOps and domain-driven microservices.

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