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Miami Heat net higher sales with frictionless fan experience
The Miami Heat boosts fan engagement with mobile ticket entry and payment services, coupled with a burgeoning analytics strategy designed to provide a 360-degree view of each customer.
The turnaround: Inheriting digital transformation
With digital transformations either stalled or splintered, newly hired CIOs must pick up where their predecessors left off and remake IT with a singular focus on supporting the business vision.
Creating the IT culture you need
Re-engineering your culture requires developing new core skills. Learn how three CIOs are tackling IT transformation from a human perspective.
IT-as-a-business is dead. Long live BusOps
Thanks to digital transformation, technology is embedded in every business process and practice your company relies on. It’s time to take a tip from DevOps, and rethink the business-IT divide.
IT Resume Makeover: Restructuring for the C-suite
In this resume makeover, Andrew Ysasi helps a candidate update his already-strong resume with better formatting and a more visually appealing design.
6 tips for recruiting college IT talent
Don’t fear the FAANG: A targeted recruiting approach focused on establishing relationships and showing candidates their future can help any IT organization succeed on campus.
The rise of the chief experience officer
As companies bear down on customer experience as a key differentiator, they are carving out a new CxO role. Are CIOs a natural fit for the new post? The answer is, it depends.
At Amtrak, business-IT co-creation engineers CX success
Close collaboration between IT and marketing is helping Amtrak provide a more seamless omnichannel experience for passengers.
The customer journey map: A new playbook CIOs must master
CIOs driving digital business strategy must master customer experience. That means working with marketing on a critical initiative: the customer journey map.
The new core competencies IT must master
The technical skills that earned you a seat at the table won't earn you a voice at the table. A new set of skills is essential for high-level IT success.
What is decision science? Transforming decision-making with data
Decision science is one of the most interesting areas of data science for businesses but it needs to be part of the data science ecosystem your organization builds.
10 IT-business collaboration mistakes to avoid
Ignoring conflict, missing out on post-mortems, failing to prioritize trust — here’s what is holding you back when co-creating and collaborating with business colleagues.
Top 16 RPA tools today
Robotic process automation (RPA) can streamline business workflows by eliminating tedious manual tasks without requiring you to completely re-engineer legacy systems.
Merck proves 3D printing's transformative power
Merck's core IT infrastructure team took the lead in helping the business innovate by exploring the transformative power of 3D printing.
The reverse pitch: Enlisting startups to hone innovation
Aflac, Bayer and Bosch are among a growing number of enterprises leveraging the ‘reverse pitch,’ in which companies pose business challenges they will pay winning startups to solve.
Multi-cloud strategy: Pros, cons and tips
Flexibility and feature functionality are among CIOs’ reasons for embracing a multi-cloud strategy. Experts explain the pros and cons of multi-cloud strategy and offer tips to get there.
7 steps to stealth self-promotion and career advancement
Succeeding in the IT world without looking overly ambitious requires careful planning and commitments that extend beyond your current job's basic borders.
To kick-start AI projects, think "minimum viable intelligence"
AI systems don't need to be perfect to be put into production. They just need to be better than humans.
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