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6 essential competencies for digital executives

Thanks to digital disruption and shifts in the workplace, the litmus test for leadership has changed. Here are six essential traits that great IT leaders need to thrive in the digital age.

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5 reasons RPA deployments fail

Robotic process automation offers significant benefits, but many RPA pilot projects go nowhere thanks to a mix of planning, personnel and implementation issues.

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What is a customer journey map? A new playbook CIOs must master

CIOs driving digital business strategy must master their companies’ customer experience. That means working with marketing on the critical customer journey map.

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MetLife hooks into external data feeds to help curb customer risk

The insurer is leveraging external data pipelines in hopes of helping customers reduce risk, thanks to its work with a startup that specializes in knowledge graphs and machine learning.

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How CIOs tap startups to drive innovation

CIOs are increasingly cozying up to the cutting edge, using Shark Tank-like competitions, reverse pitches, and speed dating to identify startups that will fuel innovation and transform the business.

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Sysco modernizes IT and ERP for the cloud

Sysco CTO Wayne Shurts is refactoring ERP and other critical business applications and migrating them to Amazon Web Services. Here’s how he’s doing it.

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How to fix your sales forecasting process

A misleading sales forecast impacts all kinds of end-of-quarter decisions, and resources can be wildly misallocated. Running some reports in your CRM system can identify areas of the forecast that are at risk.

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Digital first: How companies transform customer relationships

Companies are increasingly changing how they connect and serve by rolling out digital initiatives aimed at improving customer engagement and breaking down legacy barriers to new opportunities.

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What a successful AI team really looks like

Forget the tech giants’ rosters of data science PhDs. As AI moves into the enterprise, blended teams with business skills become more important for driving business value.

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Agile KPIs: How to measure agile success

Measuring success of agile efforts can be complex. The key is to emphasize value once you’ve established organizational trust.

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Caesars bets on automated parking system in digital transformation

Caesars CIO Les Ottolenghi facilitated the creation of PARCS, an automated parking system that leverages license plate recognition technology to help guests breeze in and out of facilities.

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8 digital transformation mistakes (and how to fix them)

Anything from a lack of vision to a lack of skills can doom your digital transformation. Here’s how to remedy the common ills of a transformation gone wrong.

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7 IT projects primed for augmented reality and virtual reality

From training to data visualization, AR and VR are proving to be bona fide business enabling technologies. Here are areas to consider putting augmented reality and virtual reality to work.

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8 IT cost cutting mistakes you need to avoid

Eliminate the fat without trimming away the muscle. Sidestep these common blunders to lower costs safely and intelligently.

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The dark side of DevOps: Forewarned is forearmed

Ideal scenarios rarely play out in real life, and DevOps is no different. Learn how implementing this software development philosophy can flop—and how to avoid disaster.

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Developing data science skills in-house: Real-world lessons

Organizations are looking inward to fill data science needs, developing the culture, courses and programs necessary to deepen data analytics expertise.

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IT skills gap: Facts vs. fictions

With demand for top talent outpacing supply, organizations are scrambling for any edge. But any successful hiring strategy begins with a clear understanding of talent gap truths and FUD.

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Casual dining chains counter sagging sales with virtual assistants, AI

Dine Brands, which operates IHOP and Applebees, and TGI Fridays are turning to Google virtual assistant software and other artificial intelligence and machine learning tools to improve and personalize service for their customers.

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