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The two things customers want from cloud vendors

Cloud vendors could go a long way toward building trust with their customers and differentiating themselves in the market with two key changes in their approach.

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How to harness the promise of ‘citizen developers’

With talent in short supply, IT is turning to end users to fulfill app dev needs. But turning these ‘citizen developers’ into business assets takes foresight and strategy.

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Winter 2020: Gender gapped

The tech sector has made strides attracting more women and inching closer to equal pay. But a glaring disconnect remains in how men and women view gender diversity progress in IT.

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Career ambitions: CIOs create new paths for leveling up

The CIO post is increasingly seen as a stepping stone to other senior operational and excutive roles. So what does it take to move up in the C-suite today?

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Catholic Relief Services leverages machine learning to fight hunger

Data collection and machine learning help CRS predict which households will face food scarcity within the next few months, allowing it to respond faster and more efficiently.

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Reskilling IT for digital success

CIOs cross-train employees in a variety of ways to round out their staffs’ skills for digital success. CIOs share their reskilling strategies and lessons learned.

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Top 13 enterprise architecture tools for 2020

These popular and emerging EA tools offer businesses everything they need to support enterprise architecture and digital transformation.

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Playing the "long game" of networking to earn a board seat

Landing your first board director role is often a multi-year effort. Be prepared to expand the diversity of your connections while building your breadth of business experience.

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Stretch assignments help future IT leaders shine

CIOs tap trusted lieutenants for anything from strategy to applications and infrastructure leadership, ostensibly bolstering the organization’s leadership bench.

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Telltale signs of IT dysfunction — and how to fix it

Transformational success can be derailed by a dysfunctional IT culture, the roots of which often can be traced to silos, org structures and little desire or incentive to collaborate.

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10 hidden cloud gotchas to watch out for

The upsides of the cloud are well known. But IT leaders seeking to capitalize on cloud services should beware these cloud-specific issues that can impact your strategy — and the bottom line.

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Eli Lilly AI automates adverse reaction reporting

The 144-year-old pharmaceutical team built a platform that uses AI to process data about adverse events.

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Top IT spending priorities for 2020

From data analytics to cybersecurity to customer experience, here’s where CIOs will direct their IT budgets this year.

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Public cloud: Real-world examples of strategic success

The public cloud has gone mainstream, with companies leveraging it as a strategic tool for digital transformation. IT leaders lend advice on migrating to public cloud services to drive business agility and innovation.

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8 dark secrets of organizational change management

In the digital era, organizational change management is crucial to business success — far too crucial to be dogged by its misconceptions and false assumptions.

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4 lessons from the Hertz vs. Accenture IT disaster

A tremendous amount of information and specific insight can be gleaned by analyzing projects gone wrong. Here are four lessons IT leaders can apply to any outsourcing agreement.

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7 cloud cost management tips

As cloud budgets rocket skyward, a growing number of enterprises are looking for ways to cap costs. Check out these tips designed to bring cloud expenditures back to earth.

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Verizon boosts customer service with NLP

The telecom giant has reduced costs and improved customer service response times by leveraging natural language processing and deep learning to automatically process requests.

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