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Opinion

12 dark secrets of technical debt

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Anatomy of a succession plan: How Rosendin Electric's CIO filled his own shoes

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7 ways to foster greater IT creativity

Creativity is the spark that ignites innovation. Creating a team that's eager to apply IT knowledge in new and exciting ways can lead to long-term, enterprise-wide benefits.

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How low-code platforms are transforming software development

Drag-and-drop platforms enable developers to assemble applications without the need for manual programming. Shell Downstream, NTT Data Services and 7-Eleven are among those leveraging low-code to create business value.

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Redesigning business processes for digital success

CIOs find themselves in a unique position to re-imagine how their organizations operate in this digital age. Here’s how to develop a vision for business process reengineering and deliver.

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Raytheon’s cloud-based test bed takes risk out of innovation

Implementing new technology in the defense industry comes with a lot of considerations. Here’s how Raytheon development a virtual environment for experimentation without risk.

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Power BI vs. Tableau: Self-service analytics tools compared

Self-service business intelligence has become the go-to tool for business decisions. Here’s how Power BI and Tableau stack up on features and pricing.

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Nationwide CIO’s ride-along sparks innovation and pays dividends

Spending time learning the business helped CIO Jim Fowler open eyes to a little-known Nationwide API platform and dive deeper into emerging technology such as virtual reality and AI.

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Rethinking software development in the AI era

Data is fast replacing code as the foundation of software development. Here’s how leading organizations anticipate processes and tools transforming as developers navigate this paradigm shift.

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Health insurer shifts ERP to the cloud to transform financial operations

Blue Cross Blue Shield of Michigan is reducing legacy complexity by migrating to cloud-based ERP, while experimenting with RPA to help prepare staff for the changes ahead. 

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Playbook for stockpiling AI talent: Buy, borrow, build

Hiring, upskilling, and strategic partnerships are the cornerstones for assembling talent in data science and AI. CIOs would do well to employ all three approaches.

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IRS combats fraud with advanced data analytics

The Internal Revenue Service deals with billions of dollars in identity theft tax refund fraud every year. Anomaly detection powered by advanced analytics is helping to combat it.

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10 change management mistakes to avoid

Poor change management can be a transformation killer. Here’s how change initiatives can and do fail, and what can be done to course-correct.

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Top 10 BI data visualization tools

Visual analytics is the core of business intelligence. Here are the tools you need to see through the data.

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Introducing GAIL: Great Wolf Lodge's AI for pinpointing guest sentiment

The hospitality and entertainment chain is implementing AI to scan guest comments, a stepping stone to improving customer service amid a major IT modernization.

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6 tools that make machine learning easier

Vendors are taking the mystique out of machine learning by offering layers for automating data prep and algorithm choices, opening up AI to motivated, data-smart business users.

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SBPASC transforms claims processing nationwide

Service Benefit Plan Administration Service Corp. has introduced 10 services in a sweeping transformation that has reduced temporary staffing, increased membership engagement and reduced manual tasks.

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The rise of the chief digital officer

As digital transformations become increasingly customer-centric, organizations are looking for leaders to drive change with the customer in mind. Enter the CDO.

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Ricoh reimagines field service with ‘merged reality’

The Smart Hands project brings together data, communications technology, and subject matter experts to help field-service technicians know everything about repairing and servicing more than 300 product lines.

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7 secrets of high-performing IT teams

Getting staff to move beyond simply meeting basic goals is an art only select IT leaders possess. Here are seven performance-boosting techniques top IT pros rely on.

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