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Feature Machine learning, mobile software and videoconferencing are among the technologies enterprises are adopting to lay the groundwork for welcoming employees back safely to corporate offices. Feature The global manufacturing services provider struggled to find data scientists to leverage its data, so it developed them internally with its Citizen Data Science program. Feature Call center operations have increasingly gone remote, but the pandemic has accelerated the WFH CX support trend, as IT leaders at T-Mobile and American Express attest. Feature AI software assists T-Mobile call center representatives accommodating customers, an approach CIO Cody Sanford says is designed to reduce exposing customers to automated service. Feature The hiring process has gone remote, which means recruiters and candidates must adjust to the new normal of virtual interviews. Here’s how to vet and woo candidates from a distance. Inclusion, Inc. Bringing your whole self to work now includes showing up with your socioeconomic class as the backdrop and brings new challenges around equity and access. Feature You’ve got it all covered: security, budget, stakeholders’ needs. Or do you? These common self-deceptions can come back to haunt your IT initiatives — and your career. Feature Culture shock, competing priorities, resistance to change and talent deficits — if you’ve encountered any of the following issues, you may want to re-evaluate your digital transformation. Feature Few are available, yet many are needed. A shortage of qualified specialists is forcing IT leaders to try alternative ways of finding skilled experts in a variety of fields. Feature In his first foray into the sector, Greg Meyers, who also runs Syngenta’s digital business, is helping the provider of pesticides and seeds transform into a top precision agriculture player. Opinion Good-bye, IT peers; hello, power to abuse at your whim Feature Sanmina, Michelin, and Hudl share how the internet of things has reshaped their businesses, providing real-time insights into business processes and new connected services customers can count on. Feature As the economy takes a turn and IT budget forecasts slip downward, it’s time to tighten up your technical stack — before the CFO comes calling. Feature The American Academy of Family Physicians (AAFP) was losing touch with its members until a three-year digital transformation project helped it better engage them. Feature Long seen as back-office problem solvers and the department of ‘no,’ IT still has an image problem with business executives and users alike. Here’s how to fix it. Feature New tools bundle data cleanup, drag-and-drop programming, and the cloud to help anyone comfortable with a spreadsheet to leverage the power of data science. Feature Onboarding new institutional clients to the non-profit financial services provider's Outsourced Services was a highly complex and manual task, but a digital twin powered by a graph database has helped automate and streamline the process. Feature The digital journey may be rife with timelines and launch dates, but the overall goal is much loftier: To develop an organization that is more responsive to change — not as an event but as an ongoing reality. Feature The healthcare consortium has reduced patient waiting times and the amount of time hospital leaders spend manually preparing data for operational activities with data analytics. Feature Running an online meeting can be as easy as running an in-person meeting if you follow a few simple steps. Here are five tips for taking your meetings online without missing a beat. Feature Verizon’s network specialists no longer rely on tired technology to execute tasks, thanks to a unified digital platform comprising RPA, machine learning, chatbots and other leading-edge tools. Feature The TBM framework can help your organization better align IT spending with business goals, while reducing unnecessary costs. Here’s how to ensure a smooth transition when implementing the framework. Feature Leadership is being redefined in quarantine as IT executives find themselves overseeing IT operations from home. Here’s how to lead your department from a distance. Feature These five organizations are using natural language processing to better serve their customers, automate repetitive tasks, and streamline operations. Feature The coronavirus crisis has upended operations as we knew them. To meet the challenge, CIOs must channel a lean startup mentality and rethink their approaches to managing IT. Opinion Offshore service providers are grappling with COVID-19’s impacts, limiting their ability to meet obligations. This playbook includes specific strategies to enhance your current position with offshore relationships. Feature The coronavirus pandemic has disrupted IT operations across nearly every industry. Here’s how IT leaders are rising to the challenges. Feature Ventec Life Systems landed a monster ventilator contract, teamed up with GM to open a new factory, and suddenly needed an IT system to match. Feature Avery Dennison’s new digital business initiatives roll up cloud, AI, IoT and other technologies to the tune of more than $30 million in earnings. CIO Nicholas Colisto breaks down the company's model. Feature Technology companies and IT organizations are still hiring, but are relying on new technologies to screen and hire talent — with an added emphasis on soft skills. Digital Policy Outlooks Consensus has formed around the need for a national privacy law; Congress should seize this opportunity. Feature The nation’s top meat processor has turned to machine learning to model the potential spread of coronavirus in its plants and has deployed computer vision to monitor worker health. Feature To make the most of machine learning you have to train your models right. Here’s how to get reliable results from your data. Opinion Offshore service providers are grappling with COVID-19’s impacts, limiting their ability to meet obligations. This guide will help you evaluate your provider’s performance and capabilities. Feature Trojan Battery’s director of IT has been a believer in software as a service for years. With employees now on lock-down, he’s reaping the benefits of remote everything. Feature To err is human, but repeated IT blunders can invite organizational disaster. Here's how to clamp a lid on your frequent fumblers without crushing team morale. Feature Given its promise in driving business value, it’s no surprise that data analytics remains a top IT investment — but success is no guarantee. Feature CIOs such as Jim Fowler are preparing for employees to return to the office post-COVID-19, a process that will result in more digital services for employees and customers alike. The Business of Data The challenge of dealing with COVID-19 comes on top of recent trends in data-driven innovation and presents challenges and opportunities for companies across all sectors. Opinion Aggressive policies to limit COVID-19’s impacts are constraining the abilities of some offshore service providers to fulfill their obligations. Look behind the headlines to assess the situation where your providers are based. Feature Read on to learn the four key areas that are hindering analytics success and how to address them. Feature Parsons built software to help predict when critical city infrastructure will break down. Now CIO Stu Kippelman is promoting it across the business. Feature Even in today's challenging environment, inspiring staff members to function effectively isn't as hard as many IT leaders believe. The secret lies in smart, adaptable management. Boardroom Bound Whether it’s a DIY rewrite of your executive CV or a professionally produced document, every board candidate needs a resume that shines. Feature Business line leaders control bigger and bigger amounts of enterprise technology spend, but CIOs should aim to impact those budget decisions. Feature The coronavirus pandemic has agile teams adjusting to asynchronous remote collaboration. IT leaders who have spearheaded the agile development efforts of far-flung teams share their tips for success. Building IT Relationships Simultaneously adjusting to new realities and developing forward-looking plans is near-impossible. This checklist will help you focus your efforts. Feature CIOs use digital KPIs to gauge the impact of digital business initiatives. The KPIs also recalibrate digital models based on value and performance. CIO Talent Talk High-functioning remote teams don't just happen. You need a plan to ramp up your team’s virtual productivity.
Feature Innovation is key to organizational growth. Yet most companies shortchange innovation initiatives when it comes to IT budgeting. Here’s how to stretch your R&D dollars.