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Top 7 business intelligence trends for 2021
Feature

Top 7 business intelligence trends for 2021

BI has undergone significant transformation in recent years, retrenching its importance in the enterprise, thanks to the added benefits of AI, machine learning, NLP, and the cloud.
By Neal WeinbergAug, 11 2021
Pfizer drives digital operations overhaul
Feature

Pfizer drives digital operations overhaul

With the COVID-19 pandemic as a catalyst, the pharmaceutical company has accelerated its digital transformation to manage its operations and supply chain more effectively.
By Thor OlavsrudAug, 10 2021
IT technical fellowship: A new path to the top
Developing IT Leaders

IT technical fellowship: A new path to the top

IT pros at the top of their careers as individual contributors are often faced with few career choices: Go into management or stay where they are. Establishing an IT Technical Fellow career track can change that, providing a new way to recognize and retain top talent.
By Eric P. BloomAug, 10 2021
UPS delivers resilience, flexibility with predictive analytics
Feature

UPS delivers resilience, flexibility with predictive analytics

The logistics titan has created a business intelligence platform that uses advanced analytics and machine learning to support forecasting, operations visibility, optimization, and reporting.
By Thor OlavsrudAug, 6 2021
4 digital customer experience success stories
Feature

4 digital customer experience success stories

Walmart, Ally Financial, and Raytheon are among the wide range of companies that have moved rapidly to build out new digital services to accommodate customer preferences.
By Clint BoultonAug, 5 2021
6 ways to harness the value of open data
The Business of Data

6 ways to harness the value of open data

A treasure trove of free information assets is dispersed across public and private institutions. Here's how can you use that data to drive business success.
By Martin De SaullesAug, 5 2021
Leveling up your IT talent strategy
Feature

Leveling up your IT talent strategy

The promise of technology advancements and digital transformation has helped CEOs finally recognize what the best CIOs have known all along: IT is the business. Is your talent strategy keeping pace?
By Dan RobertsAug, 4 2021
Making the most of university tech talent
Feature

Making the most of university tech talent

From establishing tech incubators to providing STEM education grants, companies are developing deep ties to tech talent at local universities while facilitating key IT skills development.
By Bob ViolinoAug, 4 2021
Papa John's serves up AI for more efficient ordering
Feature

Papa John's serves up AI for more efficient ordering

The quick-service chain rolls out AI-assisted call center software to help humans focus more on making and delivering its pizzas.
By Clint BoultonAug, 3 2021
6 tips for ensuring IT manager success
Feature

6 tips for ensuring IT manager success

Are your department managers reaching their full potential? Here’s how to gain relevant insights into their performance — and to ensure necessary adjustments are made.
By John EdwardsAug, 3 2021
CIOs embrace business-led IT amid tech democratization
Feature

CIOs embrace business-led IT amid tech democratization

Shadow IT no more: CIOs are increasingly welcoming technologies built or bought by business lines, while providing governance and vendor management support.
By Clint BoultonAug, 2 2021
4 reasons to prioritize developers' infrastructure needs
CIO Executive Council POV

4 reasons to prioritize developers' infrastructure needs

In the rush to deliver new digital solutions, companies often ignore the needs and requirements of development infrastructures and cut corners in devops processes, resulting in missed problems and costly fixes down the road.
By Avon S PuriAug, 2 2021
How Salesforce finds and upskills AI talent
Feature

How Salesforce finds and upskills AI talent

The talent gap is the No. 1 impediment to AI success. Salesforce.com’s multipronged approach can provide IT leaders with a playbook for finding and upskilling talent where they may not have thought to look.
By Maria KorolovJul, 30 2021
4 ways to diversify your IT hiring pipeline
Feature

4 ways to diversify your IT hiring pipeline

Diverse teams deliver better results. Here’s how companies are reevaluating their hiring strategies to ensure they’re reaching qualified candidates outside traditional hiring avenues.
By Sarah K. WhiteJul, 28 2021
Looking to advance your IT career? Join the club
Developing IT Leaders

Looking to advance your IT career? Join the club

Active participation in IT industry associations is key to accelerating leadership growth. Here's how to reap the benefits now and throughout your career.
By Eric P. BloomJul, 28 2021
11 dark secrets of application modernization
Opinion

11 dark secrets of application modernization

Dragging legacy apps into the modern era is a key pillar of digital strategies today. It’s also harder, more costly, and less rewarding than you might think.
By Bob LewisJul, 27 2021
7 secrets of IT talent magnets
Feature

7 secrets of IT talent magnets

From offering meaningful work to embracing hybrid environments, CIOs whose organizations have established virtuous IT recruiting cycles share tips on how to consistently attract IT talent.
By Stacy CollettJul, 26 2021
TTX tackles turnover in moving ERP to the cloud
Feature

TTX tackles turnover in moving ERP to the cloud

The railcar pooling company learned the importance of knowledge management when it replaced an on-premises SAP system with Oracle in the cloud.
By Peter SayerJul, 26 2021
Honeywell tech chief drives the digital agenda
Feature

Honeywell tech chief drives the digital agenda

Honeywell CDTO Sheila Jordan is taking a ‘holistic and horizontal’ approach to digital transformation, eschewing business-led IT in favor of guardrails and governance as she shifts to an insourcing model.
By Clint BoultonJul, 23 2021
Getting to no: 3 things your cloud vendor won't give you (and what to ask for instead)
Building IT Relationships

Getting to no: 3 things your cloud vendor won't give you (and what to ask for instead)

Knowing what vendors will say "no" to can be a powerful tool in your negotiation arsenal.
By Adam MansfieldJul, 22 2021
Lexmark retools, reskills for data transformation
Feature

Lexmark retools, reskills for data transformation

To eliminate data silos and achieve more business value from the terabytes generated every week, Lexmark established a single, end-to-end source of data truth. Here’s what it took to get there.
By Thor OlavsrudJul, 21 2021
Top 10 AIOps platforms
Feature

Top 10 AIOps platforms

Infrastructure monitoring tools injected with artificial intelligence and machine learning algorithms can anticipate and analyze events and alerts, keeping your enterprise stack humming.
By Peter WaynerJul, 21 2021
7 toxic team behaviors IT leaders must root out
Feature

7 toxic team behaviors IT leaders must root out

When an IT team member begins behaving poorly, performance and productivity will likely suffer. Here’s how to detect and eradicate destructive attitudes before they take root.
By John EdwardsJul, 20 2021
PVH finds perfect fit in hybrid IT operating model amid pandemic
Feature

PVH finds perfect fit in hybrid IT operating model amid pandemic

The operator of Calvin Klein and Tommy Hilfiger brands jumpstarted ecommerce sales by prioritizing ship-from-store capabilities and mobile website conversion.
By Clint BoultonJul, 19 2021
6 digital transformation tips from AT&T’s tech chief
Feature

6 digital transformation tips from AT&T’s tech chief

The telecom’s CTO, Jeremy Legg, lends advice to IT leaders executing digital transformation at scale. The skinny? Business and IT alignment are critical.
By Clint BoultonJul, 16 2021
Building an internal dataops team: 7 considerations for success
CDO at the Center

Building an internal dataops team: 7 considerations for success

Advanced data analytics is transforming the way companies make decisions and respond to market changes. Here's what that means for CIOs looking to build internal dataops teams.
By Anna FrazzettoJul, 15 2021
How to make the most of an executive coach
Feature

How to make the most of an executive coach

Coaching can yield far-reaching benefits for your IT leadership career. IT execs share tips on how to make the most of an experience that will reshape how you work and lead.
By Johanna AmbrosioJul, 15 2021
7 new rules of project management
Feature

7 new rules of project management

COVID-19 has greatly affected the future of work and how teams collaborate to get projects done, resulting in significant changes in the skills and strategies necessary to succeed as a project manager.
By Christina WoodJul, 14 2021
Rethinking IT governance for agility and innovation
Feature

Rethinking IT governance for agility and innovation

To meet today’s need for constant innovation, IT leaders must take a different approach to IT governance centered around flexibility and agility — without sacrificing stability and security.
By Mary PrattJul, 13 2021
6 IT management traps to avoid
Feature

6 IT management traps to avoid

When the work gets stressful, it’s easy to fall prey to quick management fixes that can harden into habits that do more harm than good.
By John EdwardsJul, 12 2021
Mastercard pushes payments to the edge
Feature

Mastercard pushes payments to the edge

The financial services company has overhauled its global payments atop public cloud and edge computing systems in pursuit of revenue growth in an API-driven, platform-fueled world.
By Clint BoultonJul, 9 2021
6 best practices for good data governance
Feature

6 best practices for good data governance

Data governance is becoming a key strategic initiative. Here’s how to ensure critical data assets are reliable, secure, and available for your business.
By Bob ViolinoJul, 8 2021
IT leaders commit to diversity to gain competitive edge
Feature

IT leaders commit to diversity to gain competitive edge

Aware that diverse organizations drive better business outcomes, CIOs are reshaping IT cultures by seeking out and elevating more diversity in their IT teams.
By Esther SheinJul, 7 2021
Discount Tire transforms CX on road to expansion
Feature

Discount Tire transforms CX on road to expansion

Letting customers choose whether to buy their tires on site, online, or on the phone means consolidating multiple databases.
By Peter SayerJul, 6 2021
The hard truth about IT process success
Opinion

The hard truth about IT process success

Building effective IT 101: Want to design and implement effective IT processes? You must establish these four fundamentals before you can even begin.
By Bob LewisJul, 6 2021
Predictive analytics: 4 success stories
Feature

Predictive analytics: 4 success stories

These four companies are using predictive analytics to make their services more efficient, optimize maintenance, find potential threats, and even save lives.
By Thor OlavsrudJul, 5 2021
Discover transforms data pipeline for AI success
Feature

Discover transforms data pipeline for AI success

Seeking to streamline the processes required to fully leverage machine learning and real-time data insights, Discover Financial Services has created a cloud-native data fabric that automates much of the work.
By Thor OlavsrudJul, 2 2021
Leading a hybrid IT workforce: 10 steps to ease the transition
Developing IT Leaders

Leading a hybrid IT workforce: 10 steps to ease the transition

Today’s hybrid workplace is being driven entirely by management decision—and everyone has an opinion on how it should be done. Here are 10 steps to prepare for leading in this new and evolving reality.
By Eric P. BloomJul, 1 2021
IBM returnship helps restart IT careers
Feature

IBM returnship helps restart IT careers

IBM’s Tech Re-Entry Program helps bridge the gap for adults who have taken time away from the tech industry and are interested in getting back into an IT career.
By Sarah K. WhiteJul, 1 2021
L’Oréal supercharges ecommerce with digital tech
Feature

L’Oréal supercharges ecommerce with digital tech

L’Oréal’s online sales soared during the pandemic, thanks to the promotional power of augmented reality technology, live-streaming services, and cloud software.
By Clint BoultonJun, 29 2021
10 dark secrets of the cloud
Opinion

10 dark secrets of the cloud

The cloud has increasingly become a cornerstone of IT strategies across every industry, providing enterprises with agility and scale. But in every dark corner, hidden risks and imbalances await.
By Peter WaynerJun, 29 2021
Analytics and AI helps Experian help its customers
Feature

Analytics and AI helps Experian help its customers

The consumer credit reporting company is leveraging its data and data scientists to create new services for its customers.
By Thor OlavsrudJun, 28 2021
7 ways to win the IT talent war
Feature

7 ways to win the IT talent war

In the battle for IT talent, victory goes to the bold and ingenious. Here’s how to ensure your organization outmaneuvers the competition’s hiring efforts.
By John EdwardsJun, 28 2021
8 reasons data science projects fail
Feature

8 reasons data science projects fail

Data science may be the hottest tool for solving business problems, but flawed projects can cause significant damage, leading decision-makers astray.
By Bob ViolinoJun, 22 2021
Redefining IT risk in post-pandemic world
Feature

Redefining IT risk in post-pandemic world

With technology ever more critical to enterprise success and survival, IT leaders are taking a larger, more strategic role in assessing business challenges and opportunities.
By Mary PrattJun, 21 2021
Feature

4 digital transformation success stories

Walmart, Bed Bath & Beyond, and others are steering digital initiatives to drive growth and efficiency. These real-world transformation examples detail IT leaders’ strategies and implementations.
By Clint BoultonJun, 18 2021
How CareSource ditched its data silos
CIO Executive Council POV

How CareSource ditched its data silos

Taking a 'data fabric' approach in its shift from data silos to real-time access, the non-profit managed healthcare plan provider futureproofed its data platform, providing increased agility, interoperability, and accessibility for its members, network of doctors, and healthcare providers.
By Angela McArthur and Joydeep Mukherjee and Contributing writersJun, 17 2021
Summer 2021: Hybrid work hurdles
Feature

Summer 2021: Hybrid work hurdles

Welcome to the Summer 2021 digital issue of CIO. In these pages, you'll learn how CIOs are turning COVID quick fixes into lasting business value, what it takes to build a high-performance IT culture, and what to do when trust between business and IT has broken down. Our cover story takes a deep dive into how CIOs are preparing for a hybrid work future, drawing on the past year’s efforts under the pandemic as a guide for formulating how IT can best support what’s ahead.
By CIO staff and contributorsJun, 16 2021
Estée Lauder proves the business value of augmented reality
Feature

Estée Lauder proves the business value of augmented reality

The beauty company is well positioned for retail post-COVID thanks to an AR platform that lets consumers virtually ‘try on’ makeup and other products.
By Clint BoultonJun, 14 2021
Feature

Cloud or bust: IT leaders go all in on cloud computing

A growing number of CIOs are committing most if not all of IT to the cloud to improve security, flexibility, and agility — and to free up teams to focus on innovation and enhancing IT services.
By Mary PrattJun, 14 2021
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