IDG
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Top 7 business intelligence trends for 2021
BI has undergone significant transformation in recent years, retrenching its importance in the enterprise, thanks to the added benefits of AI, machine learning, NLP, and the cloud.
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Pfizer drives digital operations overhaul
With the COVID-19 pandemic as a catalyst, the pharmaceutical company has accelerated its digital transformation to manage its operations and supply chain more effectively.
Developing IT Leaders
IT technical fellowship: A new path to the top
IT pros at the top of their careers as individual contributors are often faced with few career choices: Go into management or stay where they are. Establishing an IT Technical Fellow career track can change that, providing a new way to recognize and retain top talent.
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UPS delivers resilience, flexibility with predictive analytics
The logistics titan has created a business intelligence platform that uses advanced analytics and machine learning to support forecasting, operations visibility, optimization, and reporting.
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4 digital customer experience success stories
Walmart, Ally Financial, and Raytheon are among the wide range of companies that have moved rapidly to build out new digital services to accommodate customer preferences.
The Business of Data
6 ways to harness the value of open data
A treasure trove of free information assets is dispersed across public and private institutions. Here's how can you use that data to drive business success.
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Leveling up your IT talent strategy
The promise of technology advancements and digital transformation has helped CEOs finally recognize what the best CIOs have known all along: IT is the business. Is your talent strategy keeping pace?
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Making the most of university tech talent
From establishing tech incubators to providing STEM education grants, companies are developing deep ties to tech talent at local universities while facilitating key IT skills development.
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Papa John's serves up AI for more efficient ordering
The quick-service chain rolls out AI-assisted call center software to help humans focus more on making and delivering its pizzas.
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6 tips for ensuring IT manager success
Are your department managers reaching their full potential? Here’s how to gain relevant insights into their performance — and to ensure necessary adjustments are made.
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CIOs embrace business-led IT amid tech democratization
Shadow IT no more: CIOs are increasingly welcoming technologies built or bought by business lines, while providing governance and vendor management support.
CIO Executive Council POV
4 reasons to prioritize developers' infrastructure needs
In the rush to deliver new digital solutions, companies often ignore the needs and requirements of development infrastructures and cut corners in devops processes, resulting in missed problems and costly fixes down the road.
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How Salesforce finds and upskills AI talent
The talent gap is the No. 1 impediment to AI success. Salesforce.com’s multipronged approach can provide IT leaders with a playbook for finding and upskilling talent where they may not have thought to look.
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4 ways to diversify your IT hiring pipeline
Diverse teams deliver better results. Here’s how companies are reevaluating their hiring strategies to ensure they’re reaching qualified candidates outside traditional hiring avenues.
Developing IT Leaders
Looking to advance your IT career? Join the club
Active participation in IT industry associations is key to accelerating leadership growth. Here's how to reap the benefits now and throughout your career.
Opinion
11 dark secrets of application modernization
Dragging legacy apps into the modern era is a key pillar of digital strategies today. It’s also harder, more costly, and less rewarding than you might think.
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7 secrets of IT talent magnets
From offering meaningful work to embracing hybrid environments, CIOs whose organizations have established virtuous IT recruiting cycles share tips on how to consistently attract IT talent.
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TTX tackles turnover in moving ERP to the cloud
The railcar pooling company learned the importance of knowledge management when it replaced an on-premises SAP system with Oracle in the cloud.
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Honeywell tech chief drives the digital agenda
Honeywell CDTO Sheila Jordan is taking a ‘holistic and horizontal’ approach to digital transformation, eschewing business-led IT in favor of guardrails and governance as she shifts to an insourcing model.
Building IT Relationships
Getting to no: 3 things your cloud vendor won't give you (and what to ask for instead)
Knowing what vendors will say "no" to can be a powerful tool in your negotiation arsenal.
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Lexmark retools, reskills for data transformation
To eliminate data silos and achieve more business value from the terabytes generated every week, Lexmark established a single, end-to-end source of data truth. Here’s what it took to get there.
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Top 10 AIOps platforms
Infrastructure monitoring tools injected with artificial intelligence and machine learning algorithms can anticipate and analyze events and alerts, keeping your enterprise stack humming.
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7 toxic team behaviors IT leaders must root out
When an IT team member begins behaving poorly, performance and productivity will likely suffer. Here’s how to detect and eradicate destructive attitudes before they take root.
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PVH finds perfect fit in hybrid IT operating model amid pandemic
The operator of Calvin Klein and Tommy Hilfiger brands jumpstarted ecommerce sales by prioritizing ship-from-store capabilities and mobile website conversion.
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6 digital transformation tips from AT&T’s tech chief
The telecom’s CTO, Jeremy Legg, lends advice to IT leaders executing digital transformation at scale. The skinny? Business and IT alignment are critical.
CDO at the Center
Building an internal dataops team: 7 considerations for success
Advanced data analytics is transforming the way companies make decisions and respond to market changes. Here's what that means for CIOs looking to build internal dataops teams.
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How to make the most of an executive coach
Coaching can yield far-reaching benefits for your IT leadership career. IT execs share tips on how to make the most of an experience that will reshape how you work and lead.
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7 new rules of project management
COVID-19 has greatly affected the future of work and how teams collaborate to get projects done, resulting in significant changes in the skills and strategies necessary to succeed as a project manager.
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Rethinking IT governance for agility and innovation
To meet today’s need for constant innovation, IT leaders must take a different approach to IT governance centered around flexibility and agility — without sacrificing stability and security.
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6 IT management traps to avoid
When the work gets stressful, it’s easy to fall prey to quick management fixes that can harden into habits that do more harm than good.
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Mastercard pushes payments to the edge
The financial services company has overhauled its global payments atop public cloud and edge computing systems in pursuit of revenue growth in an API-driven, platform-fueled world.
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6 best practices for good data governance
Data governance is becoming a key strategic initiative. Here’s how to ensure critical data assets are reliable, secure, and available for your business.
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IT leaders commit to diversity to gain competitive edge
Aware that diverse organizations drive better business outcomes, CIOs are reshaping IT cultures by seeking out and elevating more diversity in their IT teams.
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Discount Tire transforms CX on road to expansion
Letting customers choose whether to buy their tires on site, online, or on the phone means consolidating multiple databases.
Opinion
The hard truth about IT process success
Building effective IT 101: Want to design and implement effective IT processes? You must establish these four fundamentals before you can even begin.
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Predictive analytics: 4 success stories
These four companies are using predictive analytics to make their services more efficient, optimize maintenance, find potential threats, and even save lives.
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Discover transforms data pipeline for AI success
Seeking to streamline the processes required to fully leverage machine learning and real-time data insights, Discover Financial Services has created a cloud-native data fabric that automates much of the work.
Developing IT Leaders
Leading a hybrid IT workforce: 10 steps to ease the transition
Today’s hybrid workplace is being driven entirely by management decision—and everyone has an opinion on how it should be done. Here are 10 steps to prepare for leading in this new and evolving reality.
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IBM returnship helps restart IT careers
IBM’s Tech Re-Entry Program helps bridge the gap for adults who have taken time away from the tech industry and are interested in getting back into an IT career.
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L’Oréal supercharges ecommerce with digital tech
L’Oréal’s online sales soared during the pandemic, thanks to the promotional power of augmented reality technology, live-streaming services, and cloud software.
Opinion
10 dark secrets of the cloud
The cloud has increasingly become a cornerstone of IT strategies across every industry, providing enterprises with agility and scale. But in every dark corner, hidden risks and imbalances await.
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Analytics and AI helps Experian help its customers
The consumer credit reporting company is leveraging its data and data scientists to create new services for its customers.
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7 ways to win the IT talent war
In the battle for IT talent, victory goes to the bold and ingenious. Here’s how to ensure your organization outmaneuvers the competition’s hiring efforts.
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8 reasons data science projects fail
Data science may be the hottest tool for solving business problems, but flawed projects can cause significant damage, leading decision-makers astray.
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Redefining IT risk in post-pandemic world
With technology ever more critical to enterprise success and survival, IT leaders are taking a larger, more strategic role in assessing business challenges and opportunities.Feature
4 digital transformation success stories
Walmart, Bed Bath & Beyond, and others are steering digital initiatives to drive growth and efficiency. These real-world transformation examples detail IT leaders’ strategies and implementations.
CIO Executive Council POV
How CareSource ditched its data silos
Taking a 'data fabric' approach in its shift from data silos to real-time access, the non-profit managed healthcare plan provider futureproofed its data platform, providing increased agility, interoperability, and accessibility for its members, network of doctors, and healthcare providers.
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Summer 2021: Hybrid work hurdles
Welcome to the Summer 2021 digital issue of CIO. In these pages, you'll learn how CIOs are turning COVID quick fixes into lasting business value, what it takes to build a high-performance IT culture, and what to do when trust between business and IT has broken down. Our cover story takes a deep dive into how CIOs are preparing for a hybrid work future, drawing on the past year’s efforts under the pandemic as a guide for formulating how IT can best support what’s ahead.
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Estée Lauder proves the business value of augmented reality
The beauty company is well positioned for retail post-COVID thanks to an AR platform that lets consumers virtually ‘try on’ makeup and other products.Feature
Cloud or bust: IT leaders go all in on cloud computing
A growing number of CIOs are committing most if not all of IT to the cloud to improve security, flexibility, and agility — and to free up teams to focus on innovation and enhancing IT services.
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