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How CareSource ditched its data silos
CIO Executive Council POV

How CareSource ditched its data silos

Taking a 'data fabric' approach in its shift from data silos to real-time access, the non-profit managed healthcare plan provider futureproofed its data platform, providing increased agility, interoperability, and accessibility for its members, network of doctors, and healthcare providers.
By Angela McArthur and Joydeep Mukherjee and Contributing writersJun, 17 2021
Summer 2021: Hybrid work hurdles
Feature

Summer 2021: Hybrid work hurdles

Welcome to the Summer 2021 digital issue of CIO. In these pages, you'll learn how CIOs are turning COVID quick fixes into lasting business value, what it takes to build a high-performance IT culture, and what to do when trust between business and IT has broken down. Our cover story takes a deep dive into how CIOs are preparing for a hybrid work future, drawing on the past year’s efforts under the pandemic as a guide for formulating how IT can best support what’s ahead.
By CIO staff and contributorsJun, 16 2021
Feature

Cloud or bust: IT leaders go all in on cloud computing

A growing number of CIOs are committing most if not all of IT to the cloud to improve security, flexibility, and agility — and to free up teams to focus on innovation and enhancing IT services.
By Mary PrattJun, 14 2021
Estée Lauder proves the business value of augmented reality
Feature

Estée Lauder proves the business value of augmented reality

The beauty company is well positioned for retail post-COVID thanks to an AR platform that lets consumers virtually ‘try on’ makeup and other products.
By Clint BoultonJun, 14 2021
7 IT cost-cutting mistakes you must avoid
Feature

7 IT cost-cutting mistakes you must avoid

Are you cutting costs or cutting corners? Your job may depend on knowing the difference.
By John EdwardsJun, 10 2021
Feature

5 ways IT is driving new revenue

CIOs are increasingly being called on to boost bottom lines by driving new revenue. Here’s how five IT leaders have transformed IT into engines for business growth.
By Esther SheinJun, 9 2021
5 unpopular decisions every IT leader must make
Feature

5 unpopular decisions every IT leader must make

Having to make difficult decisions may be the most challenging part of a CIO’s job. But from an organizational and career perspective, tough choices can be the most rewarding.
By Minda ZetlinJun, 7 2021
Consequential innovation: 4 tips for unlocking hidden growth opportunities
Managing Innovation & Disruptive Technology

Consequential innovation: 4 tips for unlocking hidden growth opportunities

For innovation to be consequential, you must strike the right balance between incremental innovation and disruptive innovation. Here's how to get started.
By Nicholas D. EvansJun, 3 2021
Universities lean into 5G to prep next-gen workforce
Feature

Universities lean into 5G to prep next-gen workforce

Universities are deploying 5G networks to lure and educate students with the technology’s most promising business cases in preparation to fulfill future demand for emerging skills.
By Clint BoultonJun, 3 2021
The hard truth about business-IT alignment
Opinion

The hard truth about business-IT alignment

Building effective IT 101: Forget what you’ve heard about aligning IT to the business. In the digital era, IT-business integration is the true key to organizational success.
By Bob LewisJun, 1 2021
8 secrets of successful AI projects
Feature

8 secrets of successful AI projects

Artificial intelligence holds great business promise, but it takes more than a working model to create scalable, transformative change
By Maria KorolovMay, 27 2021
Real-time analytics: 7 tips for success
Feature

Real-time analytics: 7 tips for success

Fast and accurate insights are crucial in today’s data-driven world, making real-time analytics essential for many enterprises. Here’s how to get it right.
By John EdwardsMay, 25 2021
Zions’ digital PPP loan app pays off for pandemic-racked small businesses
Feature

Zions’ digital PPP loan app pays off for pandemic-racked small businesses

Zions Bancorporation built new software and bots to automate the release of federal funds under the CARES Act amid the COVID-19 pandemic.
By Clint BoultonMay, 25 2021
VMware tackles ESG with innovation
Feature

VMware tackles ESG with innovation

VMware has created an environmental, social, and governance (ESG) function within the Office of the CTO that is working closely with the company’s CIO to mitigate risk and drive innovation.
By Thor OlavsrudMay, 24 2021
4 strategies for retaining IT talent
The CIO Whisperers

4 strategies for retaining IT talent

Author and career development expert Bev Kaye shares her best advice for inspiring, motivating, and keeping top performers.
By Dan RobertsMay, 20 2021
‘Citizen developer’ success requires strong IT oversight
Feature

‘Citizen developer’ success requires strong IT oversight

In the hands of business users, low-code and no-code tools can be powerful — and risky. Here’s how IT leaders are setting up guardrails to ensure projects don’t go off track.
By Maria KorolovMay, 20 2021
5 lessons BofA’s tech chief learned from the pandemic
Feature

5 lessons BofA’s tech chief learned from the pandemic

Bank of America weathered the pandemic well on the strength of its digital channels, senior execs say. Here BofA’s tech and ops chief reflects on lessons learned over the past 15 months.
By Clint BoultonMay, 17 2021
Innovation vs. operations: A critical balancing act IT must master
Feature

Innovation vs. operations: A critical balancing act IT must master

The sweet spot between business innovation and operational excellence is elusive, but IT’s pandemic response has provided new skills and strategies for solving an age-old IT conundrum.
By Stephanie OverbyMay, 17 2021
The quest for end-to-end intelligent automation
Feature

The quest for end-to-end intelligent automation

AI-powered process automation remains piecemeal, but new innovations are arising to fill the gaps, bringing the promise of fully intelligent automation that much closer.
By Maria KorolovMay, 13 2021
4 tips to kickstart your agile practice
CDO at the Center

4 tips to kickstart your agile practice

As we go from crisis to recovery in year two of COVID, it's time to reset your team's agile velocity. Here's how.
By Anna FrazzettoMay, 13 2021
7 IT governance myths
Feature

7 IT governance myths

Are flawed beliefs damaging your IT organization’s governance framework? Here’s a rundown of common fallacies that should be immediately rooted out.
By John EdwardsMay, 12 2021
San Jose Sharks build fan engagement with analytics
Feature

San Jose Sharks build fan engagement with analytics

Seeking better insight into its marketing efforts, the NHL hockey team is breaking down data silos between business functions and leveraging data in new ways to maximize fan revenue.
By Thor OlavsrudMay, 11 2021
7 pitfalls that undermine DevOps success
Feature

7 pitfalls that undermine DevOps success

IT leaders seeking faster delivery of apps and services are increasingly turning to DevOps. But blending development and operations is tricky business.
By Bob ViolinoMay, 11 2021
The new IT skills mandate for digital success
Feature

The new IT skills mandate for digital success

New emphasis on business value, agility, and customer experience has IT leaders remaking the IT skills mix, with upskilling strategies aimed at unearthing hidden talent within.
By Esther SheinMay, 10 2021
The dirty secret of data analytics: Culture of honest inquiry required
Opinion

The dirty secret of data analytics: Culture of honest inquiry required

For far too many organizations, analysis has been corrupted by a culture of tweaking parameters to support desired outcomes. Here’s how to establish an honest path to data-driven decisions.
By Bob LewisMay, 7 2021
Healthcare CIOs fear (and fend off) ransomware threats amid pandemic
Feature

Healthcare CIOs fear (and fend off) ransomware threats amid pandemic

Hospital IT leaders are fending off more hackers looking to capitalize on the COVID-19 crisis for financial gain.
By Clint BoultonMay, 6 2021
Synchrony banks on pandemic shift to boost business agility
Feature

Synchrony banks on pandemic shift to boost business agility

CIO Carol Juel sees Synchrony Works, a project that the payment processor implemented to shift more than 16,000 employees to WFH during the pandemic, as a blueprint for fueling agility.
By Clint BoultonMay, 6 2021
9 ways to tame a bad boss
Feature

9 ways to tame a bad boss

You don’t have to suffer silently under a difficult manager. Here’s how to manage up, enlist help, and offer feedback to make the best of a challenging leadership situation.
By Paul HeltzelMay, 5 2021
Inclusion, Inc.

How pay transparency can help close the wage gap and advance DEI

Without transparency, organizations will struggle to close gender and racial pay gaps and attract the talent they need.
By Dawn Mott and Elizabeth StockMay, 5 2021
11 dark secrets of multicloud
Opinion

11 dark secrets of multicloud

In many situations, multicloud architectures make the most sense. But playing the field, baking in agility, and avoiding lock-in can expose your enterprise to hidden costs and issues.
By Peter WaynerMay, 4 2021
7 ways CIOs sabotage their own success
Feature

7 ways CIOs sabotage their own success

The past year has accelerated the need for CIOs to become business leaders. Here’s how many IT chiefs will undercut their ability to step up to the challenges ahead.
By Stacy CollettMay, 3 2021
Domino’s orders up MLOps to speed up data science delivery
Feature

Domino’s orders up MLOps to speed up data science delivery

The popular pizza maker is tapping into the emerging MLOps field, which helps the company’s data science team refresh data models and push them into production without IT’s help.
By Clint BoultonMay, 3 2021
HP CISO seeks to transform cybersecurity
Feature

HP CISO seeks to transform cybersecurity

HP CISO Joanna Burkey sees a pivot to business partnership as vital for cybersecurity’s success. Inspiring women to join the sector is essential to this shift.
By Clint BoultonApr, 30 2021
12 project management myths to avoid
Feature

12 project management myths to avoid

Don’t let your projects fall prey to the unnecessary confusion, uncertainty, and harm that can result from these all-too-commonly held project management misconceptions.
By Moira AlexanderApr, 30 2021
Ensuring culture fit when hiring remotely
Feature

Ensuring culture fit when hiring remotely

The pandemic’s push to remote work has opened up new talent pools beyond commuting distance. But hiring remotely presents challenges, causing IT leaders to rethink culture and how to assess team fit.
By Christina WoodApr, 29 2021
8 ways to get the most from your managed service provider
Feature

8 ways to get the most from your managed service provider

A growing number of IT leaders are turning to MSPs to help address challenges posed by rapidly evolving IT services. Here’s how to ensure your MSP provides maximum value and minimal distress.
By John EdwardsApr, 28 2021
13 secrets of a successful cloud ERP migration
Feature

13 secrets of a successful cloud ERP migration

Migrating legacy ERP systems to the cloud is a big undertaking rife with gotchas. Here’s how to ensure your massive shift of mission-critical enterprise applications goes smoothly.
By Neal WeinbergApr, 27 2021
IT leaders re-evaluate skillsets for the long haul
Feature

IT leaders re-evaluate skillsets for the long haul

CIOs are meeting talent shortages and transforming tech agendas head on by assessing staff skills and developing roadmaps for obtaining the know-how necessary for long-term success.
By Mary PrattApr, 26 2021
Slack on Slack: A product-based approach to automating operations
Feature

Slack on Slack: A product-based approach to automating operations

Slack’s business technology team is automating tasks for sales, marketing, and other teams as part of a cultural shift to product operations.
By Clint BoultonApr, 26 2021
7 IT hiring trends for 2021
Feature

7 IT hiring trends for 2021

COVID-19 sparked immediate change in the technology industry — and businesses have overhauled how they recruit, hire, and retain IT talent as a result.
By Sarah K. WhiteApr, 23 2021
IT confronts climate change
Feature

IT confronts climate change

Data analytics and AI are taking center stage in efforts to combat the fallout of climate change and environmental disasters across the globe.
By Bob ViolinoApr, 22 2021
How COVID contingency best practices can help save the planet
CIO Executive Council POV

How COVID contingency best practices can help save the planet

The shift to a hybrid workforce has had a positive impact not just on productivity and work/life balance, but on the environment and global climate change. Let's keep it that way.
By Nathan RogersApr, 22 2021
Northwestern Mutual CIO takes incremental approach to IT innovation
Feature

Northwestern Mutual CIO takes incremental approach to IT innovation

The insurance and investment company is building an analytics platform and other solutions on an innovation continuum where learning from failure is a means to a better end.
By Clint BoultonApr, 21 2021
Anatomy of a killer IT internship program
Feature

Anatomy of a killer IT internship program

With demand for tech talent on the rise, a robust IT internship program is key to ensuring the organization builds a reliable talent pipeline for the future, say IT leaders.
By Nathan EddyApr, 21 2021
CIO change agents: The art of the IT turnaround
Feature

CIO change agents: The art of the IT turnaround

CIOs from ecommerce, insurance, and automotive sectors discuss how they changed their IT cultures to pave the way for digital transformations.
By Clint BoultonApr, 20 2021
CEO directives: Top 10 initiatives for IT leaders
Feature

CEO directives: Top 10 initiatives for IT leaders

The CEO charter for CIOs this year: Lead digital transformation, capitalize on data analytics, and collaborate more with the business.
By Stacy CollettApr, 19 2021
DC Water hunts lost water with analytics
Feature

DC Water hunts lost water with analytics

Predictive analytics and AI are helping the District of Columbia’s water authority discover water main and sewer pipe breaks proactively.
By Thor OlavsrudApr, 19 2021
12 common resume mistakes (and how to fix them)
Feature

12 common resume mistakes (and how to fix them)

Have you made any of these top resume mistakes? If so, take some time to revisit, review and update your resume before you apply for your next job.
By Sarah K. WhiteApr, 16 2021
Why steering committees fail to engage (and 5 ways to hold them accountable)
Building IT Relationships

Why steering committees fail to engage (and 5 ways to hold them accountable)

There are some common reasons why a transformation steering committee may fail to engage—from a lack of motivation to a bias toward inaction, Here's how transformation leaders can overcome those blockers.
By John BeldenApr, 15 2021
13 most difficult-to-fill IT jobs
Feature

13 most difficult-to-fill IT jobs

The 2021 State of the CIO survey reveals organizations struggling to fill cybersecurity, AI, and data analytics roles in a year that finds companies looking farther afield to find IT talent.
By Johanna AmbrosioApr, 15 2021
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