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How health care orgs are addressing AI challenges

Health care companies are embracing artificial intelligence for everything from drug research to diagnostics, but challenges centered around privacy, data and the AI ‘black box’ remain.

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Analysis

3 reasons CRM financial analysis always fails

A smart person once said, 'As long as you're asking the wrong questions, it doesn't matter what answers you come up with.' When it comes to making the business case for CRM, the CFO is likely to ask too many of the wrong questions.

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Farmers Insurance scales training with virtual reality

Farmers Insurance Group is leverage VR to accelerate the training of its claims adjusters by giving them the opportunity to experience thousands of scenarios.

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8 secrets of effective change leaders

Change doesn’t come easy. Here’s how transformational leaders inspire their organizations to take on new ways of thinking and working in the digital era.

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Transformation NationBy

CIOs reveal their security philosophies

Global IT leaders describe their approaches to cybersecurity application and communication.

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Feature

UPS counters Amazon.com challenge with IoT, analytics

IoT sensors and data about delivery routes and vehicles are helping UPS fend off Amazon.com, its No. 1 threat in the shipping business.

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Why CIOs must get over their ‘millennial obsession’

Millennials comprise more than half the global workforce, but in this hyperconnected, mobile world, CIOs are better off managing staff by role-based personas than age ranges, experts say.

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Q&A

CIO Spotlight: James Rutt, Dana Foundation

An early adopter of cutting edge cloud security solutions, James Rutt led a full cloud transformation at Dana Foundation, long before it came in vogue in the enterprise.

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Feature

8 keys to a successful RPA implementation

Robotic process automation can reap efficiencies and free up staff time for higher-value tasks. Here’s how to do RPA right.

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Feature

7 steps to becoming a thought leader

Learn how to help your career, your organization and the IT community by sharing your expert knowledge with others.

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XaaS success: Proving the value of ‘everything as a service’

CIOs are consumerizing IT in new ways, including rolling out self-service analytics and proof-of-concept-as-a-service solutions. Welcome to the age of XaaS.

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Feature

How Verizon designs customer-valued chatbots

With AI fast becoming the new UI, Verizon is continually honing two customer-facing chatbots for everything from device troubleshooting to technician updates.

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Feature

CIO succession planning in the digital age

The gold rush for tech talent means CIOs must stack creative and deep leadership benches. Here, CIOs explain how they groom high potentials for C-suite roles.

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Q&A

CIO Spotlight: Martin de Martini, Y Soft Corporation

Among his top priorities this year: Providing customers with tools that will simplify their decision-making process and looking for opportunities to automate unnecessary human work.

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Carhartt’s digital transformation puts the customer first

Workwear retailer Carhartt launched its digital transformation by making its ecommerce platform more accessible, reliable, and customer-centric.

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7 tips for improving employee retention

Getting highly valued employees to ignore outside opportunities is a vital art in tight talent markets. Here are techniques and strategies for ensuring your employees stay.

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How AI will revolutionize DevOps

AI’s self-learning, prediction and automation capabilities will enable accelerated development of more resilient, feature-rich applications.

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Feature

Digital transformation in food processing? Think automated audits

Food processing is still a highly manual industry, but packaging company Sealed Air is helping its customers improve yield and reduce waste with automated audits.

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Feature

At GM, self-service analytics drives business results

The automotive giant built a predictive analytics platform to fuel insights across its many business lines, including the emerging market for autonomous vehicles.

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Feature

Why digital transformations are lagging

Executive confidence in digital transformations is waning, thanks to shaky leadership, IT-business disconnect and a failure to stoke true organizational change.

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