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Is your IT organization a business champion or a burden? Here's a look at the essential KPIs for gauging IT's business effectiveness, including digital transformation.
Your digital transformation is doomed unless you empower employees to succeed in the digital era. Here’s how to craft a workplace that boosts engagement and agility.
Companies are increasingly partnering with colleges and universities to help foster real-world digital skills — and get a head start on hiring for hard-to-fill tech roles.
Many organizations are shifting from project-based IT to product-based delivery. Here’s how they overcome common obstacles and drive success in concert with business stakeholders.
The healthcare industry is catching up to the digital revolution that has disrupted other sectors, as healthcare execs ramp up use of transformative tech to reshape patient care.
The rise of AI, the cloud, and shadow IT may make IT managers less essential than you think. Here’s how to adjust and remain invaluable to the business.
CIOs are turning to financial analytics to automate technology business management (TBM), a framework for aligning the value of IT services with the cost to produce them.
Launching in Q1 this year, ITIL 4 is a major overhaul of the popular ITSM framework that adds more clarity for businesses trying to automate, streamline and implement ITSM processes.
Automation can reap efficiencies, reduce errors, and free up staff for higher-value tasks — especially when undertaken as part of a companywide strategic effort. Here’s where to start.
Modernizing core reservation and property management systems by moving to the cloud sets Wyndham up for more innovative franchisee and guest experience, says CIO Scott Strickland.
From data center monitoring to connected kegerators, sensors, internet of things projects are inching their way into IT departments, reaping efficiencies, increasing security, and bringing teams together.
Technology investments are both soaring and falling as digital transformation grips enterprises of all types and sizes. Here's a look at 2019's likely tech hot and cold spots.