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Customer-focused IT: A key CIO imperative, post-COVID

The pandemic has amplified the need to reach customers through digital channels. Here’s how IT leaders in nearly every industry are responding.

Michael Voegele, CTO, Phillip Morris International

Phillip Morris CTO scraps bimodal IT for consumer-centric model

The company’s technology transformation ties together back-office and customer-facing digital channels, says CTO Michael Voegele.

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7 reasons your AI strategy isn't working

Where did it all go wrong? Instead of achieving success, many new AI adopters are tripping into common pitfalls that derail the technology's benefits. Here's how to get back on track.

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Perfect strangers: How CIOs and CISOs can get along

The rise of security as a strategic imperative has altered the relationship between IT and infosec leaders. Here’s how CIOs and CISOs can become better partners.

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Top 5 strategic priorities for IT leaders in 2021

IT leaders from tech, insurance, and finance sectors share their strategic priorities for 2021. Self-service solutions, edge computing, analytics, and low-code development top CIOs’ roadmaps.

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Measuring IT project success post-COVID—and 4 leadership lessons learned

Despite challenges, the pandemic has unearthed opportunities from both a technology and strategic standpoint and has introduced new ways to measure the business value of digitization projects.

Sébastien Huet, Group CTO, Rémy Cointreau

Rémy Cointreau ports SAP to the cloud to help sell more cognac

The French liquor company blended its two SAP instances and migrated them to Google’s cloud to gain a better understanding of its customers.

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IT Resume Makeover: Setting the tone for IT leadership from the top

In this resume makeover, Andrew Ysasi helps an IT executive highlight his leadership experience on his resume, demonstrating his qualifications for a senior IT leadership role.

A leader considers her strategy / lightbulb / circuits / digital transformation / success

CIOs reshape IT culture in wake of pandemic

IT leaders are leaning on lessons learned from the pandemic to redefine IT cultures and refine IT strategies as they move toward a new year of uncertainty.

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13 'best practices' IT should avoid at all costs

From telling everyone they're your customer to establishing a cloud strategy, these "industry best practices" are sure to sink your chances of IT success.

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Providence crafts direct-to-home device provisioning in pandemic response

In a pivot from its digital transformation, the healthcare system built a just-in-time device-provisioning supply chain to ship ready-to-use laptops to employees’ homes.

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CIOs strive to build on IT’s business cred for 2021

IT leaders seek to leverage political capital cultivated during the COVID-19 outbreak to further cement IT as business co-creators. Here’s how to focus on what matters most.

video conferencing / remote work / online meeting

How Progressive took its IT internship program virtual

Faced with the impact of COVID-19, Progressive quickly shifted its on-campus IT internship program to a remote platform. Here’s how they gave interns a full virtual experience that mattered.

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10 future trends and how CIOs can keep ahead in 2021

After a year disrupted by a global pandemic, the next normal is starting to take shape. Here's a look at what's ahead for IT organizations.

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5 ways to take control of data in 2021

COVID-19 is transforming the way the economy works, guaranteeing that our data needs will also change and grow. Here's what that means for CIOs in the year ahead.

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11 old-school IT principles that still rule

Technology changes rapidly, but beneath the buzzwords, the fundamentals of sound IT strategy remain. Here are 11 legacy IT tenets that still reign — when applied in their modernized guise.

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How to build a successful data science training program

Data scientists are in short supply. Some companies are filling the gap by setting up training programs to reskill employees for data science roles.

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7 tips for leading multiple IT projects at once

IT leaders will have their hands full when COVID-delayed projects return to the front burner. Here's how to maintain oversight and guidance without losing sleep or sanity.

planning / organization / strategy / development / project management / notes

Top 17 project management methodologies — and how to pick the best for success

Choosing the right project management methodology for the job is essential. Our guide to evaluating project management methodologies will ensure you pick the perfect fit for your next project.

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Supporting the future of work: A key CIO challenge

COVID-19 has changed workplaces forever. Here’s how work policies are likely to evolve — and how IT leaders can rise to the occasion.

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