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Rethinking IT strategy post-COVID-19

After a herculean effort to enable remote work at scale, IT organizations are ramping up innovation efforts to address the challenges and create new opportunities for doing business in a post-pandemic world.

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Remote hiring wins have CIOs rethinking recruitment, post-pandemic

IT leaders at NetApp, CommScope and DocuSign have taken to recruiting talent virtually, which may become permanent practice even after concerns about the coronavirus pandemic subside.

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4 secrets of successful EPMOs

Setting up and running an enterprise project management office (EPMO) takes a deliberate and strategic effort. Here are four key areas to focus on in establishing an EPMO.

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Interviewing for a board seat: 3 key differences vs. CIO jobs

Cultural fit, collaborative spirit and commitment matter just as much to board directors as your tech expertise.

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11 ways to accelerate your software project

Strategic decisions can help accelerate software projects to capitalize on business opportunities — but IT leaders must be mindful of the traps and tradeoffs.

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Making employee experience a CIO priority

Employee dissatisfaction can have a long-term negative impact on your business. Here’s how to turn things around.

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The new CIO charter

CIOs’ expanding management and revenue-generation responsibilities are cementing their roles as business leaders. Traditional technologists need not apply.

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Scenario planning for the next new normal: 7 key questions

Scenario planning is a highly effective approach to objectively preparing for the next and ever-evolving normal. Here's how to get started.

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Where enterprise IT can really apply AI

Artificial intelligence is no magical solution but the technology has real-world uses in a variety of enterprise systems, especially around analytics and anomaly detection use cases.

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6 ways to make IT operations more efficient

As CIOs head into uncertain economic times, operational efficiency again takes center stage. Here’s how to streamline IT operations and trim budget while still fueling business growth.

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Upskilling transforms Jabil employees into data scientists

The global manufacturing services provider struggled to find data scientists to leverage its data, so it developed them internally with its Citizen Data Science program.

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Companies embrace emerging tech in return-to-office prep

Machine learning, mobile software and videoconferencing are among the technologies enterprises are adopting to lay the groundwork for welcoming employees back safely to corporate offices.

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14 technology winners and losers, post-COVID-19

The coronavirus crisis has shaken up business as usual, with some IT strategies and tools rising to the occasion and others in line for a rethink or tough recovery post-pandemic.

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COVID-19 crisis accelerates rise of virtual call centers

Call center operations have increasingly gone remote, but the pandemic has accelerated the WFH CX support trend, as IT leaders at T-Mobile and American Express attest.

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At T-Mobile, AI plays supporting role for customer service reps

AI software assists T-Mobile call center representatives accommodating customers, an approach CIO Cody Sanford says is designed to reduce exposing customers to automated service.

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Reskilling IT for the cloud

To succeed in transitioning to the cloud, CIOs are re-inventing their IT teams to be agile and cross-functional, equipped with new skills, new roles, and a highly adaptive mindset.

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Q&A: Box CEO Aaron Levie looks at the future of remote work

Once a company focused on cloud-based file-sharing, Box now offers features to support remote productivity and teamwork. CEO Aaron Levie talks about his company's evolution – and how the workplace continues to change.

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6 tips for remote hiring success

The hiring process has gone remote, which means recruiters and candidates must adjust to the new normal of virtual interviews. Here’s how to vet and woo candidates from a distance.

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3 steps to creating an inclusive remote workplace

Bringing your whole self to work now includes showing up with your socioeconomic class as the backdrop and brings new challenges around equity and access.

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9 lies IT managers tell themselves

You’ve got it all covered: security, budget, stakeholders’ needs. Or do you? These common self-deceptions can come back to haunt your IT initiatives — and your career.

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