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10 signs outdated IT systems are killing your business

When an IT asset turns into a business liability, an update or replacement is imperative. Here's how to know it's time to take action.

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TIAA accelerates software delivery with IT-business union

TIAA built a new platform to accelerate the way it brings on new clients. The system, called Refactor, uses scaled agile, DevOps and domain-driven microservices.

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Who should really be driving digital transformation?

The C-suite is getting crowded with a growing number of digital leaders. Does this mark a shift to team-based leadership? Or can CIOs still lead transformations alone?

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5 strategies for improving employee experience

A positive employee experience can greatly impact engagement, retention, and productivity. Here’s how to make sure yours is second-to-none.

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Aetna enlists AI to settle health insurance claims

The health insurer developed an artificial intelligence application to resolve claims, freeing up staff to focus on higher-level tasks, says CTO Claus Jensen, who plans to automate other processes.

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UNTS focuses on culture, governance to make data work

Drowning in data it couldn't use, the University of North Texas System adopted an ambitious strategy to build a data-driven culture and the ability to apply analytics to every aspect of its operations.

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AI’s top use cases today

Enterprises are undertaking AI pilots and putting artificial intelligence into production. Here’s where leading organizations are placing their bets — and seeing early results.

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IT’s soft skills shortage — and how to train up for success

Soft skills are essential to IT success, yet most organizations fail to prioritize soft skills training for IT pros. Here’s how to upskill your staff where it counts.

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How Aaron's CIO boosted the 'clock speed' of IT

Aaron’s CIO John Trainor has embraced a product approach to IT service delivery and is supporting the effort with an SD-WAN, machine learning and other modern technologies.

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What IT work will look like in 2030

Automation and AI are poised to shake up IT. Early indications suggest a greater emphasis on cross-functional teams, deeper partnerships between AI and IT staff, and deep cuts to middle management.

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Insourcing, automation spark GE’s IT transformation

GE’s bold move to insource IT support and automate IT workflows has paid off in cost efficiencies and a vastly improved employee experience.

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8 machine learning success stories: An inside look

IT leaders share how they are using artificial intelligence and machine learning to generate business insights and new services.

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12 dark secrets of cloud security

The cloud is essentially a dark pool of computational power and that mystery can lull us into complacency. Here’s what you don’t know about keeping your data secure in the cloud.

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Anatomy of an enterprise-scale AI strategy

Looking to move beyond point solutions and proofs of concept? Here’s what it takes to develop to a holistic AI strategy honed for business results.

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IT’s greatest skill shortage: Leadership

The rise of digital disruption and transformation has put a spotlight on IT’s need for leadership skills throughout the ranks. Here’s how organizations are addressing the void.

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PSE&G enlists virtual assistant to better serve its customers

PSEG is using Amazon.com’s Alexa software to help consumers pay their bills and access account information via voice, part of a transformation to help the energy giant get closer to customers.

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7 IT salary and hiring trends for 2019

The IT industry continues to face a talent shortage, but businesses are getting creative to fill the necessary skills gaps for successful digital transformation.

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Cornell’s unique CMS/CRM solution unifies the student experience

The Ivy League university knit together Drupal and Salesforce to create a university-wide system of engagement centered on the student experience.

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What is NoOps? The quest for fully automated IT operations

Automation has IT leaders eyeing the possibility of environments with no hands-on operations work. But this evolution of DevOps may be more pipedream than practical reality.

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What is FHIR? The eventual answer to healthcare interoperability

Fast Healthcare Interoperability Resources (FHIR) is a healthcare-specific standards framework for the same kind of RESTful APIs that underlie most internet commerce.

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