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IT Leadership

Novant Health’s Angela Yochem on changing the cost center mindset
The CIO Whisperers

Novant Health’s Angela Yochem on changing the cost center mindset

The healthcare executive explains why and how CIOs need to change the narrative around the business value of technology
By Dan RobertsMay, 26 2022
Streamlining IT for agility
Feature

Streamlining IT for agility

IT leaders share their experiences and advice for overhauling IT for speed, including cutting down on projects, shifting to product-based delivery, and spurring a cultural transformation.
By Stephanie OverbyMay, 25 2022
IT leaders take on pandemic tech debt
Feature

IT leaders take on pandemic tech debt

The past two years have seen CIOs accelerating digital initiatives as a matter of business survival. Now, those services are being reassessed for long-term value, as CIOs finally get serious about ensuring technical debt is no longer a drag.
By Beth StackpoleMay, 23 2022
McDermott data innovations fuel business transformation
Feature

McDermott data innovations fuel business transformation

The oil rig contractor is shifting to stay ahead of sustainability trends. New products borne of IT innovations around the company’s data operations are helping it get there, CIO Vagesh Dave says.
By Paula RooneyMay, 23 2022
National Grid’s energy transformation is fueled by IT
Feature

National Grid’s energy transformation is fueled by IT

Global CIO Adriana Karaboutis is modernizing the utility’s data stack and digitizing its grid to transform National Grid into an ‘intelligent connected utility’ capable of integrating with a range of energy sources.
By Paula RooneyMay, 19 2022
How to make the consultant’s edge your own
CIO Survival Guide

How to make the consultant’s edge your own

By dodging your culture of silence and offering employees an escape from the bureaucracy of blamestorming, consultants show how to discover and address root causes.
By Bob LewisMay, 18 2022
Lexmark’s Vishal Gupta on infusing every decision with AI
Interview

Lexmark’s Vishal Gupta on infusing every decision with AI

The company’s AI community of excellence has created not only a talent pipeline, but a use case pipeline to fuel future innovation.
By CIO staffMay, 18 2022
Five areas where EA matters more than ever
Feature

Five areas where EA matters more than ever

Businesses are employing enterprise architecture to improve product delivery, risk management, and even employee retention, among other business-critical uses.
By Robert ScheierMay, 18 2022
Ciena takes aim at the ‘ticket-less’ call center
Feature

Ciena takes aim at the ‘ticket-less’ call center

The networking services company has turned to Amazon Connect to develop a cloud-based contact center geared for delivering enhanced customer service and reduced costs.
By Paula RooneyMay, 17 2022
The rise of servant leadership
Feature

The rise of servant leadership

The Great Resignation has ushered out command-and-control style leadership in favor of empathy and empowerment. These tech leaders put those principles into practice.
By Stacy CollettMay, 16 2022
What is ITIL? Your guide to the IT Infrastructure Library
How-To

What is ITIL? Your guide to the IT Infrastructure Library

ITIL is a framework of best practices for delivering IT services. ITIL’s systematic approach to ITSM can help businesses manage risk, strengthen customer relations, and build an IT environment geared for growth, scale, and change.
By Sarah K. White and Lynn GreinerMay, 16 2022
Veteran CIO Neal Sample: All architecture is wrong
The CIO Whisperers

Veteran CIO Neal Sample: All architecture is wrong

The business executive, technologist, and former champion debater explains why you should go where the data takes you and how to avoid getting too invested in your ideas.
By Dan RobertsMay, 12 2022
Redefining the CIO role post-pandemic
Feature

Redefining the CIO role post-pandemic

A tumultuous two years have shifted expectations of what IT could and should deliver. Today, CIOs are taking stock and redrawing the boundaries around their role and responsibilities.
By Doug DrinkwaterMay, 11 2022
Lumentum CIO Ralph Loura on adopting a challenger mindset
Interview

Lumentum CIO Ralph Loura on adopting a challenger mindset

Having creative tension on your IT team produces “a much more effective outcome than the old IT order-taker kind of role.”
By CIO staffMay, 11 2022
CIOs look to foster innovative IT cultures, post-COVID
Feature

CIOs look to foster innovative IT cultures, post-COVID

Coming out of the pandemic, CIOs are placing a greater emphasis on innovation by re-engineering IT cultures for sustained creativity and expanding on breakthrough pandemic solutions.
By Esther SheinMay, 11 2022
New US CIO appointments, May 2022
Movers and Shakers

New US CIO appointments, May 2022

Congratulations to these “movers and shakers” recently hired or promoted into a new chief information officer role.
By Martha HellerMay, 11 2022
8 business concepts IT leaders should master
Feature

8 business concepts IT leaders should master

CIOs must master critical business concepts to fulfill their new mandate of being business partners with their leadership peers. Here are the latest business terms and notions impacting IT.
By Mary PrattMay, 10 2022
Reskilling IT for digital success in a tight talent market
Feature

Reskilling IT for digital success in a tight talent market

IT leaders are upskilling IT staff in sought-after skills to support organizational transformations — and to improve employee retention. Here, CIOs share training strategies and lessons learned.
By Stephanie OverbyMay, 9 2022
United transforms travel experience with Agent on Demand
Feature

United transforms travel experience with Agent on Demand

The airlines’ digital customer service gives travelers access to live agents via the web when flight itineraries go awry, easing uncertainty and stress while driving significant cost savings.
By Paula RooneyMay, 6 2022
3 consultant mistakes CIOs can’t help making
CIO Survival Guide

3 consultant mistakes CIOs can’t help making

When it comes time to tap outside expertise, IT leaders too often fail to know what to ask for, who to select, or what to do with the advice they pay for.
By Bob LewisMay, 5 2022
RESOURCES
  • 2021 Accelerate State of DevOps Report
  • Delivering software securely
  • Re-architecting to Cloud Native: an evolutionary approach to increasing developer productivity at scale
  • Google Data Cloud Maturity Assessment ( Google’s guide to building a data-driven culture )
  • The Forrester Wave™: Cloud Data Warehouse, Q1 2021
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