IT Leadership
The CIO Whisperers
Novant Health’s Angela Yochem on changing the cost center mindset
The healthcare executive explains why and how CIOs need to change the narrative around the business value of technology
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Streamlining IT for agility
IT leaders share their experiences and advice for overhauling IT for speed, including cutting down on projects, shifting to product-based delivery, and spurring a cultural transformation.
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IT leaders take on pandemic tech debt
The past two years have seen CIOs accelerating digital initiatives as a matter of business survival. Now, those services are being reassessed for long-term value, as CIOs finally get serious about ensuring technical debt is no longer a drag.
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McDermott data innovations fuel business transformation
The oil rig contractor is shifting to stay ahead of sustainability trends. New products borne of IT innovations around the company’s data operations are helping it get there, CIO Vagesh Dave says.
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National Grid’s energy transformation is fueled by IT
Global CIO Adriana Karaboutis is modernizing the utility’s data stack and digitizing its grid to transform National Grid into an ‘intelligent connected utility’ capable of integrating with a range of energy sources.
CIO Survival Guide
How to make the consultant’s edge your own
By dodging your culture of silence and offering employees an escape from the bureaucracy of blamestorming, consultants show how to discover and address root causes.
Interview
Lexmark’s Vishal Gupta on infusing every decision with AI
The company’s AI community of excellence has created not only a talent pipeline, but a use case pipeline to fuel future innovation.
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Five areas where EA matters more than ever
Businesses are employing enterprise architecture to improve product delivery, risk management, and even employee retention, among other business-critical uses.
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Ciena takes aim at the ‘ticket-less’ call center
The networking services company has turned to Amazon Connect to develop a cloud-based contact center geared for delivering enhanced customer service and reduced costs.
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The rise of servant leadership
The Great Resignation has ushered out command-and-control style leadership in favor of empathy and empowerment. These tech leaders put those principles into practice.
How-To
What is ITIL? Your guide to the IT Infrastructure Library
ITIL is a framework of best practices for delivering IT services. ITIL’s systematic approach to ITSM can help businesses manage risk, strengthen customer relations, and build an IT environment geared for growth, scale, and change.
The CIO Whisperers
Veteran CIO Neal Sample: All architecture is wrong
The business executive, technologist, and former champion debater explains why you should go where the data takes you and how to avoid getting too invested in your ideas.
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Redefining the CIO role post-pandemic
A tumultuous two years have shifted expectations of what IT could and should deliver. Today, CIOs are taking stock and redrawing the boundaries around their role and responsibilities.
Interview
Lumentum CIO Ralph Loura on adopting a challenger mindset
Having creative tension on your IT team produces “a much more effective outcome than the old IT order-taker kind of role.”
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CIOs look to foster innovative IT cultures, post-COVID
Coming out of the pandemic, CIOs are placing a greater emphasis on innovation by re-engineering IT cultures for sustained creativity and expanding on breakthrough pandemic solutions.
Movers and Shakers
New US CIO appointments, May 2022
Congratulations to these “movers and shakers” recently hired or promoted into a new chief information officer role.
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8 business concepts IT leaders should master
CIOs must master critical business concepts to fulfill their new mandate of being business partners with their leadership peers. Here are the latest business terms and notions impacting IT.
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Reskilling IT for digital success in a tight talent market
IT leaders are upskilling IT staff in sought-after skills to support organizational transformations — and to improve employee retention. Here, CIOs share training strategies and lessons learned.
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United transforms travel experience with Agent on Demand
The airlines’ digital customer service gives travelers access to live agents via the web when flight itineraries go awry, easing uncertainty and stress while driving significant cost savings.
CIO Survival Guide
3 consultant mistakes CIOs can’t help making
When it comes time to tap outside expertise, IT leaders too often fail to know what to ask for, who to select, or what to do with the advice they pay for.
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