IT Leadership
CIO Survival Guide
How to make the consultant’s edge your own
By dodging your culture of silence and offering employees an escape from the bureaucracy of blamestorming, consultants show how to discover and address root causes.
Interview
Lexmark’s Vishal Gupta on infusing every decision with AI
The company’s AI community of excellence has created not only a talent pipeline, but a use case pipeline to fuel future innovation.
Feature
Five areas where EA matters more than ever
Businesses are employing enterprise architecture to improve product delivery, risk management, and even employee retention, among other business-critical uses.
Feature
Ciena takes aim at the ‘ticket-less’ call center
The networking services company has turned to Amazon Connect to develop a cloud-based contact center geared for delivering enhanced customer service and reduced costs.
Feature
The rise of servant leadership
The Great Resignation has ushered out command-and-control style leadership in favor of empathy and empowerment. These tech leaders put those principles into practice.
How-To
What is ITIL? Your guide to the IT Infrastructure Library
ITIL is a framework of best practices for delivering IT services. ITIL’s systematic approach to ITSM can help businesses manage risk, strengthen customer relations, and build an IT environment geared for growth, scale, and change.
The CIO Whisperers
Veteran CIO Neal Sample: All architecture is wrong
The business executive, technologist, and former champion debater explains why you should go where the data takes you and how to avoid getting too invested in your ideas.
Feature
CIOs look to foster innovative IT cultures, post-COVID
Coming out of the pandemic, CIOs are placing a greater emphasis on innovation by re-engineering IT cultures for sustained creativity and expanding on breakthrough pandemic solutions.
Movers and Shakers
New US CIO appointments, May 2022
Congratulations to these “movers and shakers” recently hired or promoted into a new chief information officer role.
Feature
Redefining the CIO role post-pandemic
A tumultuous two years have shifted expectations of what IT could and should deliver. Today, CIOs are taking stock and redrawing the boundaries around their role and responsibilities.
Interview
Lumentum CIO Ralph Loura on adopting a challenger mindset
Having creative tension on your IT team produces “a much more effective outcome than the old IT order-taker kind of role.”
Feature
8 business concepts IT leaders should master
CIOs must master critical business concepts to fulfill their new mandate of being business partners with their leadership peers. Here are the latest business terms and notions impacting IT.
Feature
Reskilling IT for digital success in a tight talent market
IT leaders are upskilling IT staff in sought-after skills to support organizational transformations — and to improve employee retention. Here, CIOs share training strategies and lessons learned.
Feature
United transforms travel experience with Agent on Demand
The airlines’ digital customer service gives travelers access to live agents via the web when flight itineraries go awry, easing uncertainty and stress while driving significant cost savings.
CIO Survival Guide
3 consultant mistakes CIOs can’t help making
When it comes time to tap outside expertise, IT leaders too often fail to know what to ask for, who to select, or what to do with the advice they pay for.
Interview
CoorsTek's Matt Mehlbrech on rebuilding IT’s credibility
When Matt Mehlbreck joined CoorsTek in 2017 as VP of IT, he inherited an IT department that had fallen out of alignment with the business. Here’s how he reestablished those relationships.
Feature
Top 10 business needs driving IT spending today
Security and efficiency directives are fueling a shift in IT spending toward foundational business requirements to position organizations for uncertain future.
Opinion
What’s next for digital transformation?
Thirty-plus years is a long time to be stuck on something. Is it time we move on?
Feature
Empathy: A CIO’s force multiplier
The traits that define transformational leadership are evolving to include soft skills centered on connection and relationships, resulting in improved cultures, talent retention, and business outcomes.
Developing IT Leaders
5 tips for making hybrid work in IT
If you, your leadership, or your team has been unsure of how to define and roll out a hybrid work environment, you too have experienced the Great Hybrid Confusion. Here are some tips that may be of help.
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