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IT Leadership Feature Hispanic and Latinx representation in IT remains low, but thanks to the efforts of Hispanic and Latinx professionals and their forward-thinking employers, the future looks brighter. Opinion High-profile IT disasters are enforcing the dystopic visions and macro-pessimisms saturating the cultural consciousness. Only by steeling against perpetuating past IT sins and embracing possibility can we make something brighter. Feature CIOs face a complex juggling act between operational responsibilities and strategic opportunities. So keeping the lights on and finding time for big-picture thinking requires a perspective that parallels how the role is expanding. Movers and Shakers CIO Jason Birnbaum discusses the chapters of the airline’s customer experience transformation story. Feature Kirk Ball, EVP and CIO of grocery chain Giant Eagle, sat with CIO Leadership Live host Maryfran Johnson and discussed optimizing a superior customer experience, how digital retail innovations are evolving, the global search for talent, and the benefits of C-suite support. CIO Survival Guide Smart CIOs know how to solve problems and pursue opportunities. Smarter ones expend their time and effort spotting and brokering the great ideas that can do this. Feature Pervasive digital transformation is paving the way for business-minded CIOs to score new roles and expanded responsibilities beyond the typical IT remit. Feature To become data-driven, companies need a democratization strategy that’s equal parts disciplined and diverse. Data collection, selecting a platform and employee training are just the beginning. The CIO Whisperers The Nutanix IT chief has taken a product mindset to the employee experience, thinking deeply about core principles that make a difference in enabling hybrid work before executing on them. Feature Distributing decision-making authority at pace for technical and financial approvals is an essential component of digital transformation, but are CIOs ready to let go? Developing IT Leaders Having difficulty finding the right people to hire with the right skills, at the right salary, at the right time? You may be looking in the wrong place. Feature The hybrid workforce is one of several trends reshaping how work gets done, now and in the future. To facilitate a productive, innovative future, CIOs must heed these common missteps. case study Faced with increasing demands on his data engineering team, FiveStars CTO Matt Doka had a choice: drive for abstraction or be driven to distraction. Feature The technology landscape is rapidly evolving — so too is the way IT chiefs should lead their organizations. Here’s which old rules of IT leadership are no longer relevant and what has replaced them. Accent Notes Last year brought more than its share of disruption, and there’s no sign of any let up as 2023 gains momentum. Here are ways CIOs should prepare to face any eventuality, and come out the other side even stronger. Feature A team that’s diverse and inclusive leads to better outcomes in all areas of business: from recruitment and retention to product development. Here’s how to tune your D&I efforts so they work. News As Nvidia’s customer tracking technology develops, scrutiny from retail CIOs is put into sharper focus. Feature How the latest collaborations between African farmers and IT leaders are strengthening agricultural sectors and economies despite ongoing difficulties. Feature Companies embarking on their automation journeys need to figure out the right process to automate, deal with organizational change, and watch out for security and compliance issues. Movers and Shakers Congratulations to these 'movers and shakers' recently hired or promoted into a new chief information officer role. Feature CIO.com’s Lee Rennick chats with University of Ottawa CIO Martin Bernier about how building diverse and equitable teams, and cultivating allyships to support diversity in technology are key to continuous learning. Feature Begin the new year by tackling the most challenging issues head-on. Here’s a rundown of top-level priorities IT leaders must address in 2023. Feature Economy uncertainty, new forces in an already tight talent market, and rising technology costs top the list of tough, ongoing issues CIOs must navigate this year. Feature From cloud engineers to developers to security pros, the battle for the best IT talent wages. Here’s what to look for (and what to offer) when hiring for the 10 most in-demand IT jobs for 2023. Opinion IT leaders have been navigating uncertainty since the inception of the role. Focusing on this one key differentiator will prepare your organization for whatever comes its way. Feature While good for fast experiments and automating routine tasks, low code/no code tools can lack scalability and security. Here are some top use cases, and those where they might miss the mark. The CIO Whisperers Three top tech recruiters weigh in on the value creation mindset and strategic acumen necessary to thrive in what’s become the next toughest job after the CEO role. Opinion Southwest’s catastrophic operational collapse offers IT leaders an opportunity to look inward to gauge whether their enterprises have the priorities, systems, and culture in place to weather major business disruptions. Feature IT leaders have big objectives for the upcoming year, from driving their organization’s missions to delivering continuous improvement. CIO Survival Guide Now that it’s 2023 it’s a perfect time to look at the promises we’re making for the coming year and how they’re likely to disappoint the CEOs who CIOs need on their side. Feature In the scramble to stave off climate disaster, IT directors around the world will soon be called on to take a leading role. The definition of that role is, however, still taking shape. Feature DataOps (data operations) brings together DevOps teams with data engineers and data scientists to provide the tools, processes, and skills to enable the data-driven enterprise. CIO Tech Talk Voices As the SEC and other regulators move to enact rules that require disclosure of emissions data, many CIOs are wondering where to start. Nick has some ideas. Feature Business intelligence (BI) enables companies to harness insights from massive amounts of data. But doing so requires overcoming a range of strategic and tactical challenges. Feature CIO.com’s Maryfran Johnson chats with TIAA chief information and client services officer Sastry Durvasula about how challenges and innovation intersect during the digital transformation journey. The CIO Whisperers Longtime CIO Steve Zerby will soon hand the IT reins to Annie Baymiller, whose authentic leadership will help the company capitalize on its customer-centered approach for years to come. Feature Enterprise IT is increasingly fueled by the cloud. But IT leaders who don’t know how to blueprint for success are in for frustration, failed implementations, and could-be cost catastrophe. Feature CIOs share insights on the lessons they’ve learned this year about the pace of business transformation, implementing value-oriented IT initiatives, and the benefits of a thriving workplace culture. Interview Piramal Capital & Housing Finance is taking a tech-first, cloud-native approach to transforming loan servicing, with an advanced API strategy and newly launched innovation lab. Tip Putting together a high-performance team is more about ensuring everyone is in unison to achieve shared goals rather than merely amassing talent. Feature These popular and emerging EA tools offer businesses everything they need to support enterprise architecture and digital transformation. Feature Tech Whisperers podcast host Dan Roberts speaks with former Northwestern Mutual CIO Neal Sample about how fostering alliances keeps organizational politics in check as it transcends the office space. Feature Once an organizational boon, hybrid work productivity is on the wane. Many CIOs see more time in the office, new leadership skills, and streamlined collaboration offerings as part of the answers. CIO Executive Council POV Kidney disease treatment may be this organization’s core business, but prevention and prediction through AI and data analytics are its passion, notes CIO Alan Cullop. Feature Customer experience (CX) has become a top priority for IT leaders, who must embrace a customer-centric mindset, develop cross-functional teams, and define the right KPIs to succeed. Feature CIOs are developing midlevel IT leaders through coaching, mentorship, and rotation assignments aimed at prepping them to take on increasingly complex enterprise leadership roles. Feature When two companies merge in search of synergies, IT leaders are often the ones expected to find them. That search can be made a lot easier if it’s begun before the deal is sealed. Tip In order to extend their value and influence in business, CIOs should take unorthodox approaches, according to former CIO and Gartner analyst Irving Tyler. The CIO Whisperers The Teladoc chief innovation officer discusses motivation, meaning, and that middle ground where vision is transformed into action.
Movers and Shakers During her first few months on the job, Cardinal Health’s new CIO is breaking down silos, building CoE’s, and simplifying her change agenda at the $181 billion business.