IT Leadership
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Insurance IT leaders herald new era for digital customer experience
With operating models upended by COVID-19 shutdowns, insurance CIOs pivoted to digital services for agents and policyholders and haven’t looked back since, making digital CX priority No. 1.
case study
Albemarle supercharges employee experience with federated automation
One of the world’s largest lithium miners has taken a federated approach to automating business workflows with a bot strategy that provides self-service hooks into IT systems and beyond.
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Networking tips for IT leaders: A guide to building connections
Successful networking, CIOs say, involves giving more than you get. And don’t wait to start until after you’re out of a job. IT execs and career coaches weigh in on what works best.
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17 professional organizations for Black IT pros
Black technologists have long been grossly underrepresented in IT. These organizations aim to help close the diversity gap in tech by empowering Black tech professionals at every level.
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Enterprise architecture modernizes for the digital era
New tools, new roles, and new business relationships are reshaping EA as a facilitator of digital transformation rather than a hindrance.
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C&S modernizes with wholesale shift to the cloud
The wholesale grocery distributor has partnered with Tata Consultancy Services to accelerate its migration to Google Cloud Platform and reap the benefits of an AI-enabled supply chain.
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Hispanic IT leaders work to close the gap
Hispanic and Latinx representation in IT remains low, but thanks to the efforts of Hispanic and Latinx professionals and their forward-thinking employers, the future looks brighter.
Opinion
IT leaders take note: The future is what you create
High-profile IT disasters are enforcing the dystopic visions and macro-pessimisms saturating the cultural consciousness. Only by steeling against perpetuating past IT sins and embracing possibility can we make something brighter.
Feature
Giant Eagle CIO Kirk Ball on what’s fresh in the digital grocery experience
Kirk Ball, EVP and CIO of grocery chain Giant Eagle, sat with CIO Leadership Live host Maryfran Johnson and discussed optimizing a superior customer experience, how digital retail innovations are evolving, the global search for talent, and the benefits of C-suite support.
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Examining the CIO time management dilemma
CIOs face a complex juggling act between operational responsibilities and strategic opportunities. So keeping the lights on and finding time for big-picture thinking requires a perspective that parallels how the role is expanding.
Movers and Shakers
United Airlines gives employees the digital tools to make customers happy
CIO Jason Birnbaum discusses the chapters of the airline’s customer experience transformation story.
CIO Survival Guide
Brilliance: The CIO’s most seductive career-limiting trait
Smart CIOs know how to solve problems and pursue opportunities. Smarter ones expend their time and effort spotting and brokering the great ideas that can do this.
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CIOs step up to fill plus-size leadership roles
Pervasive digital transformation is paving the way for business-minded CIOs to score new roles and expanded responsibilities beyond the typical IT remit.
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The essential check list for effective data democratization
To become data-driven, companies need a democratization strategy that’s equal parts disciplined and diverse. Data collection, selecting a platform and employee training are just the beginning.
The CIO Whisperers
CIO Wendy Pfeiffer on getting hybrid work right
The Nutanix IT chief has taken a product mindset to the employee experience, thinking deeply about core principles that make a difference in enabling hybrid work before executing on them.
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Delegation: The biggest test for transformational CIOs
Distributing decision-making authority at pace for technical and financial approvals is an essential component of digital transformation, but are CIOs ready to let go?
Developing IT Leaders
4 ways upskilling and reskilling can fill hard-to-hire positions
Having difficulty finding the right people to hire with the right skills, at the right salary, at the right time? You may be looking in the wrong place.
Feature
8 ‘future of work’ mistakes IT leaders must avoid
The hybrid workforce is one of several trends reshaping how work gets done, now and in the future. To facilitate a productive, innovative future, CIOs must heed these common missteps.
case study
How FiveStars re-engineered its data engineering stack
Faced with increasing demands on his data engineering team, FiveStars CTO Matt Doka had a choice: drive for abstraction or be driven to distraction.
Accent Notes
4 moves CIOs should make to achieve a more efficient IT organization
Last year brought more than its share of disruption, and there’s no sign of any let up as 2023 gains momentum. Here are ways CIOs should prepare to face any eventuality, and come out the other side even stronger.
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The 7 new rules of IT leadership
The technology landscape is rapidly evolving — so too is the way IT chiefs should lead their organizations. Here’s which old rules of IT leadership are no longer relevant and what has replaced them.
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Diversity and inclusion: 7 best practices for changing your culture
A team that’s diverse and inclusive leads to better outcomes in all areas of business: from recruitment and retention to product development. Here’s how to tune your D&I efforts so they work.
News
Nvidia offers retail loss prevention software to accelerate accelerator chip sales
As Nvidia’s customer tracking technology develops, scrutiny from retail CIOs is put into sharper focus.
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Agritech forces gain ground across Africa
How the latest collaborations between African farmers and IT leaders are strengthening agricultural sectors and economies despite ongoing difficulties.
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Top automation pitfalls and how to avoid them
Companies embarking on their automation journeys need to figure out the right process to automate, deal with organizational change, and watch out for security and compliance issues.
Movers and Shakers
New US CIO appointments, January 2023
Congratulations to these 'movers and shakers' recently hired or promoted into a new chief information officer role.
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University of Ottawa’s Martin Bernier on continuous learning
CIO.com’s Lee Rennick chats with University of Ottawa CIO Martin Bernier about how building diverse and equitable teams, and cultivating allyships to support diversity in technology are key to continuous learning.
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8 top priorities for CIOs in 2023
Begin the new year by tackling the most challenging issues head-on. Here’s a rundown of top-level priorities IT leaders must address in 2023.
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Top 9 challenges IT leaders will face in 2023
Economy uncertainty, new forces in an already tight talent market, and rising technology costs top the list of tough, ongoing issues CIOs must navigate this year.
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The 10 most in-demand tech jobs for 2023 — and how to hire for them
From cloud engineers to developers to security pros, the battle for the best IT talent wages. Here’s what to look for (and what to offer) when hiring for the 10 most in-demand IT jobs for 2023.
Opinion
How CIOs can be pillars of stability in an uncertain world
IT leaders have been navigating uncertainty since the inception of the role. Focusing on this one key differentiator will prepare your organization for whatever comes its way.
The CIO Whisperers
What it takes to succeed as a CIO today
Three top tech recruiters weigh in on the value creation mindset and strategic acumen necessary to thrive in what’s become the next toughest job after the CEO role.
Feature
Low code/no code tools reap IT benefits—with caveats
While good for fast experiments and automating routine tasks, low code/no code tools can lack scalability and security. Here are some top use cases, and those where they might miss the mark.
Opinion
5 questions CIOs must ask after Southwest Airlines’ failure
Southwest’s catastrophic operational collapse offers IT leaders an opportunity to look inward to gauge whether their enterprises have the priorities, systems, and culture in place to weather major business disruptions.
Feature
10 IT resolutions for 2023
IT leaders have big objectives for the upcoming year, from driving their organization’s missions to delivering continuous improvement.
CIO Survival Guide
5 ways CIOs will disappoint their CEOs in 2023
Now that it’s 2023 it’s a perfect time to look at the promises we’re making for the coming year and how they’re likely to disappoint the CEOs who CIOs need on their side.
Feature
Scope 3 is coming: CIOs take note
In the scramble to stave off climate disaster, IT directors around the world will soon be called on to take a leading role. The definition of that role is, however, still taking shape.
Feature
What is DataOps? Collaborative, cross-functional analytics
DataOps (data operations) brings together DevOps teams with data engineers and data scientists to provide the tools, processes, and skills to enable the data-driven enterprise.
CIO Tech Talk Voices
Driving ESG readiness: Avery Dennison CIO Nick Colisto shares smart first steps
As the SEC and other regulators move to enact rules that require disclosure of emissions data, many CIOs are wondering where to start. Nick has some ideas.
Feature
6 BI challenges IT teams must address
Business intelligence (BI) enables companies to harness insights from massive amounts of data. But doing so requires overcoming a range of strategic and tactical challenges.
Feature
TIAA’s Sastry Durvasula on advancing AI horizons
CIO.com’s Maryfran Johnson chats with TIAA chief information and client services officer Sastry Durvasula about how challenges and innovation intersect during the digital transformation journey.
The CIO Whisperers
Owens Corning’s Zerby and Baymiller on customer-centric innovation
Longtime CIO Steve Zerby will soon hand the IT reins to Annie Baymiller, whose authentic leadership will help the company capitalize on its customer-centered approach for years to come.
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Top cloud strategy mistakes CIOs can’t help making
Enterprise IT is increasingly fueled by the cloud. But IT leaders who don’t know how to blueprint for success are in for frustration, failed implementations, and could-be cost catastrophe.
Feature
IT leaders’ top 12 takeaways from 2022
CIOs share insights on the lessons they’ve learned this year about the pace of business transformation, implementing value-oriented IT initiatives, and the benefits of a thriving workplace culture.
Interview
Piramal CTO Saurabh Mittal on financial services innovation
Piramal Capital & Housing Finance is taking a tech-first, cloud-native approach to transforming loan servicing, with an advanced API strategy and newly launched innovation lab.
Tip
7 ways CIOs can build a high-performance team
Putting together a high-performance team is more about ensuring everyone is in unison to achieve shared goals rather than merely amassing talent.
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Top 20 enterprise architecture tools
These popular and emerging EA tools offer businesses everything they need to support enterprise architecture and digital transformation.
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How tech leaders can better navigate organizational politics
Tech Whisperers podcast host Dan Roberts speaks with former Northwestern Mutual CIO Neal Sample about how fostering alliances keeps organizational politics in check as it transcends the office space.
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IT leaders face reality check on hybrid productivity
Once an organizational boon, hybrid work productivity is on the wane. Many CIOs see more time in the office, new leadership skills, and streamlined collaboration offerings as part of the answers.
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Customer experience: 10 tips for a successful CX strategy
Customer experience (CX) has become a top priority for IT leaders, who must embrace a customer-centric mindset, develop cross-functional teams, and define the right KPIs to succeed.-
Netskope
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AWS and Informatica
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PricewaterhouseCoopers LLP
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PricewaterhouseCoopers LLP
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Micro Focus
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