IT Leadership

Legal analytics: Accenture applies NLP to analyze contracts and liabilities

To find specific information in a million-plus contracts, the global professional services company turned to natural language processing and AI, launching a legal analytics hub in the process.

Post COVID-19 business models: Finding the new normal

The CIO’s crisis management playbook: 8 lessons in leadership

The coronavirus pandemic has been a litmus test of leadership under pressure. CIOs from the healthcare industry and beyond share tips for leading through crisis.

Time to Bring a Machine First™ approach for Enterprise Data Lakes on Cloud

IT automation shakes up the entry-level career path

The advent of IT automation — and the desire for more meaningful work — is transforming how CIOs think about internal talent pipelines and entry-level IT work.

How AI is transforming retail

Retailers looking to develop new customer experiences need to make artificial intelligence part of their digital transformation plans or risk falling further behind.

10 ways coronavirus will impact your outsourcing strategy

From business continuity challenges to pricing model modifications, the COVID-19 pandemic is having far-reaching effects on IT service delivery, as IT leaders adjust and prep for the new, new normal.

How PetSmart IT grooms the customer experience

Mike Goodwin, CIO, discusses how a new product management model is key to streamlining the "pet parent's" customer experience.

6 tips for innovating through a crisis

Whether innovating for survival or planning for a post-pandemic comeback, CIOs may find conditions ripe to challenge the status quo, remove barriers and make change

At Waters, a digital workplace strategy pays off amid crisis

Water Corp. is leaning into its cloud-based platforms to support employees uprooted by the coronavirus pandemic, says CIO Brook Colangelo.