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IT Leadership

What is a CTO? The exec who sets tech strategy
Feature

What is a CTO? The exec who sets tech strategy

The CTO has emerged as a key player in the C-suite, as digital transformations become high strategic priorities for so many organizations.
By Bob ViolinoAug, 26 2021
What is design thinking? An agile method for innovation
Feature

What is design thinking? An agile method for innovation

Design thinking eschews traditional development processes in favor of an agile, flexible method for developing products and services with a unique focus on the customer.
By Sarah K. WhiteAug, 26 2021
Back to business, but not back to normal
Inclusion, Inc.

Back to business, but not back to normal

The pandemic exposed the myth that the "normal" workplace worked. IT leaders have an opportunity to do better for diverse employees as they chart their paths to the future of work.
By Elizabeth StockAug, 25 2021
The 3 IT processes CIOs need most
Opinion

The 3 IT processes CIOs need most

Building effective IT 101: Processes matter, but some matter more than others. Here’s where to put your skin in the game as an IT leader.
By Bob LewisAug, 25 2021
Carhartt ups its sales prospects with AI
Feature

Carhartt ups its sales prospects with AI

The apparel company has developed an AI-driven tool that helps its go-to-market divisions take a coordinated data-driven approach to expanding their footprint in the marketplace.
By Thor OlavsrudAug, 24 2021
8 tips for improving customer experience
Feature

8 tips for improving customer experience

CX is the new IT imperative. Here’s how IT leaders can staff up, get agile, and spearhead tech initiatives that deliver experiences that win over customers.
By Mary PrattAug, 24 2021
IT navigates the ‘Great Resignation’
Feature

IT navigates the ‘Great Resignation’

With the pandemic causing many to reevaluate lives and career, IT organizations must embrace creative work models and source from new venues to stem an escalating talent crunch.
By Beth StackpoleAug, 23 2021
Fall 2021: Digital’s tipping point
Feature

Fall 2021: Digital’s tipping point

Learn how IT leaders in award-winning organizations are reimagining products and services for a new era of customer and employee engagement.
By CIO staff and contributorsAug, 18 2021
Digital twins: 4 success stories
Feature

Digital twins: 4 success stories

These four companies are using digital twins to monitor operations, plan predictive maintenance, improve customer service, and optimize their supply chains.
By Thor OlavsrudAug, 18 2021
7 ways to rebuild a failed IT organization
Feature

7 ways to rebuild a failed IT organization

Your CIO predecessor had some unique ideas about IT leadership — most of them terrible. Now it’s your job to clean up the mess. Here’s what how to get IT back on track.
By John EdwardsAug, 17 2021
Customer experience: The new IT imperative
Feature

Customer experience: The new IT imperative

CX has become a key factor for company success, and CIOs are rethinking operations and organizational culture to ensure customers remain squarely in focus with everything IT does.
By Mary PrattAug, 16 2021
Brown-Forman ‘digital shelf’ provides top-flight e-commerce
Feature

Brown-Forman ‘digital shelf’ provides top-flight e-commerce

Amid pandemic shutdowns, the Jack Daniels purveyor doubled down on digital asset management to sell its spirits online, earning CIO Tim Nall a seat at the executive table.
By Clint BoultonAug, 16 2021
What is SCOR? A model for improving supply chain management
Feature

What is SCOR? A model for improving supply chain management

The supply chain operations reference (SCOR) model helps businesses evaluate and perfect supply chain management for reliability, consistency, and efficiency.
By Sarah K. WhiteAug, 13 2021
Top 18 enterprise architecture tools for 2021
Feature

Top 18 enterprise architecture tools for 2021

These popular and emerging EA tools offer businesses everything they need to support enterprise architecture and digital transformation.
By Peter WaynerAug, 12 2021
Pfizer drives digital operations overhaul
Feature

Pfizer drives digital operations overhaul

With the COVID-19 pandemic as a catalyst, the pharmaceutical company has accelerated its digital transformation to manage its operations and supply chain more effectively.
By Thor OlavsrudAug, 10 2021
IT technical fellowship: A new path to the top
Developing IT Leaders

IT technical fellowship: A new path to the top

IT pros at the top of their careers as individual contributors are often faced with few career choices: Go into management or stay where they are. Establishing an IT Technical Fellow career track can change that, providing a new way to recognize and retain top talent.
By Eric P. BloomAug, 10 2021
Real IT leadership: Selling the transformative dream
Feature

Real IT leadership: Selling the transformative dream

It's one thing to cook up a great new initiative, but making it happen requires powers of persuasion, solid partnerships, and access to genuine technical insight.
By Eric KnorrAug, 9 2021
7 skills of successful digital leaders
Feature

7 skills of successful digital leaders

Effective digital transformation requires strong leadership. Here’s how to helm your company’s digital journey through considerable organizational change.
By Esther SheinAug, 9 2021
UPS delivers resilience, flexibility with predictive analytics
Feature

UPS delivers resilience, flexibility with predictive analytics

The logistics titan has created a business intelligence platform that uses advanced analytics and machine learning to support forecasting, operations visibility, optimization, and reporting.
By Thor OlavsrudAug, 6 2021
4 digital customer experience success stories
Feature

4 digital customer experience success stories

Walmart, Ally Financial, and Raytheon are among the wide range of companies that have moved rapidly to build out new digital services to accommodate customer preferences.
By Clint BoultonAug, 5 2021
CVS Health puts customers at the center in product management shift
Movers and Shakers

CVS Health puts customers at the center in product management shift

CIO Roshan Navagamuwa explains how a software engineering culture and four-layer architecture are helping $268B CVS Health become the world’s leading health solutions company.
By Martha HellerAug, 4 2021
Leveling up your IT talent strategy
Feature

Leveling up your IT talent strategy

The promise of technology advancements and digital transformation has helped CEOs finally recognize what the best CIOs have known all along: IT is the business. Is your talent strategy keeping pace?
By Dan RobertsAug, 4 2021
Five big ideas for reinventing IT
Feature

Five big ideas for reinventing IT

Whatever your challenges, reinvention requires big thinking.
By Derek SlaterAug, 3 2021
Papa John's serves up AI for more efficient ordering
Feature

Papa John's serves up AI for more efficient ordering

The quick-service chain rolls out AI-assisted call center software to help humans focus more on making and delivering its pizzas.
By Clint BoultonAug, 3 2021
6 tips for ensuring IT manager success
Feature

6 tips for ensuring IT manager success

Are your department managers reaching their full potential? Here’s how to gain relevant insights into their performance — and to ensure necessary adjustments are made.
By John EdwardsAug, 3 2021
CIOs embrace business-led IT amid tech democratization
Feature

CIOs embrace business-led IT amid tech democratization

Shadow IT no more: CIOs are increasingly welcoming technologies built or bought by business lines, while providing governance and vendor management support.
By Clint BoultonAug, 2 2021
4 reasons to prioritize developers' infrastructure needs
CIO Executive Council POV

4 reasons to prioritize developers' infrastructure needs

In the rush to deliver new digital solutions, companies often ignore the needs and requirements of development infrastructures and cut corners in devops processes, resulting in missed problems and costly fixes down the road.
By Avon S PuriAug, 2 2021
Managing Innovation & Disruptive Technology

How (and why) to create an emerging technology heat map

Use this rapid assessment tool to uncover the emerging technologies and trends that are of strategic importance to the business.
By Nicholas D. EvansJul, 29 2021
Looking to advance your IT career? Join the club
Developing IT Leaders

Looking to advance your IT career? Join the club

Active participation in IT industry associations is key to accelerating leadership growth. Here's how to reap the benefits now and throughout your career.
By Eric P. BloomJul, 28 2021
Keysight Technologies CIO: Tech companies need to modernize IT too
Movers and Shakers

Keysight Technologies CIO: Tech companies need to modernize IT too

The architecture is composable and processes are agile at the electronics manufacturer, but for Dan Krantz and team, a ‘growth mindset’ is just as important.
By Martha HellerJul, 28 2021
11 dark secrets of application modernization
Opinion

11 dark secrets of application modernization

Dragging legacy apps into the modern era is a key pillar of digital strategies today. It’s also harder, more costly, and less rewarding than you might think.
By Bob LewisJul, 27 2021
The new age of business ‘creators’
IDG TECHtalk Voices

The new age of business ‘creators’

How citizen developers will help IT leaders usher in a new era of innovation, speed, and collaboration in application development
By Brian SolisJul, 26 2021
3 common reasons for migrating to SAP S/4HANA – and why only one of them is right
IDG TECHtalk Voices

3 common reasons for migrating to SAP S/4HANA – and why only one of them is right

S/4HANA is not just a technical upgrade; it’s a business transformation. Let that guide your approach.
By Steele G. ArbeenyJul, 26 2021
TTX tackles turnover in moving ERP to the cloud
Feature

TTX tackles turnover in moving ERP to the cloud

The railcar pooling company learned the importance of knowledge management when it replaced an on-premises SAP system with Oracle in the cloud.
By Peter SayerJul, 26 2021
Honeywell tech chief drives the digital agenda
Feature

Honeywell tech chief drives the digital agenda

Honeywell CDTO Sheila Jordan is taking a ‘holistic and horizontal’ approach to digital transformation, eschewing business-led IT in favor of guardrails and governance as she shifts to an insourcing model.
By Clint BoultonJul, 23 2021
20 tips for supporting team mental health
Feature

20 tips for supporting team mental health

The mental health of each team member is vital to your organization’s performance. Leaders at every level must intentionally and continually commit to finding ways to improve the mental health of their teams.
By Moira AlexanderJul, 22 2021
Lexmark retools, reskills for data transformation
Feature

Lexmark retools, reskills for data transformation

To eliminate data silos and achieve more business value from the terabytes generated every week, Lexmark established a single, end-to-end source of data truth. Here’s what it took to get there.
By Thor OlavsrudJul, 21 2021
IT asset management (ITAM): Best practices and certs for optimizing IT assets
Feature

IT asset management (ITAM): Best practices and certs for optimizing IT assets

ITAM is a centralized approach to managing IT systems and assets. A strong ITAM strategy will help you oversee and optimize the wide range of technology at the heart of your business.
By Sarah K. WhiteJul, 20 2021
7 toxic team behaviors IT leaders must root out
Feature

7 toxic team behaviors IT leaders must root out

When an IT team member begins behaving poorly, performance and productivity will likely suffer. Here’s how to detect and eradicate destructive attitudes before they take root.
By John EdwardsJul, 20 2021
PVH finds perfect fit in hybrid IT operating model amid pandemic
Feature

PVH finds perfect fit in hybrid IT operating model amid pandemic

The operator of Calvin Klein and Tommy Hilfiger brands jumpstarted ecommerce sales by prioritizing ship-from-store capabilities and mobile website conversion.
By Clint BoultonJul, 19 2021
Are SMBs invited to the digital transformation party?
IDG TECHtalk Voices

Are SMBs invited to the digital transformation party?

There’s value for smaller businesses in stepping up digital transformation investments. Doing so is critical to survival.
By Dipti ParmarJul, 16 2021
6 digital transformation tips from AT&T’s tech chief
Feature

6 digital transformation tips from AT&T’s tech chief

The telecom’s CTO, Jeremy Legg, lends advice to IT leaders executing digital transformation at scale. The skinny? Business and IT alignment are critical.
By Clint BoultonJul, 16 2021
How to make the most of an executive coach
Feature

How to make the most of an executive coach

Coaching can yield far-reaching benefits for your IT leadership career. IT execs share tips on how to make the most of an experience that will reshape how you work and lead.
By Johanna AmbrosioJul, 15 2021
7 new rules of project management
Feature

7 new rules of project management

COVID-19 has greatly affected the future of work and how teams collaborate to get projects done, resulting in significant changes in the skills and strategies necessary to succeed as a project manager.
By Christina WoodJul, 14 2021
Unilever CIO: Digital literacy is the most important new capability to develop
Movers and Shakers

Unilever CIO: Digital literacy is the most important new capability to develop

Unilever North America CIO Alessandro Ventura has created a digital literacy curriculum to drive tech innovation.
By Martha HellerJul, 14 2021
Rethinking IT governance for agility and innovation
Feature

Rethinking IT governance for agility and innovation

To meet today’s need for constant innovation, IT leaders must take a different approach to IT governance centered around flexibility and agility — without sacrificing stability and security.
By Mary PrattJul, 13 2021
6 IT management traps to avoid
Feature

6 IT management traps to avoid

When the work gets stressful, it’s easy to fall prey to quick management fixes that can harden into habits that do more harm than good.
By John EdwardsJul, 12 2021
Mastercard pushes payments to the edge
Feature

Mastercard pushes payments to the edge

The financial services company has overhauled its global payments atop public cloud and edge computing systems in pursuit of revenue growth in an API-driven, platform-fueled world.
By Clint BoultonJul, 9 2021
5 tips for creating an IT culture where women thrive
Accent Notes

5 tips for creating an IT culture where women thrive

Advice for women in tech from women in tech.
By Diana BersohnJul, 8 2021
Change by design: The new role of digital and software in organizational transformation
IDG TECHtalk Voices

Change by design: The new role of digital and software in organizational transformation

It’s time to reimagine the role of digital transformation in the future of work, create new value for digital-first customers, reskill employees for the new world, and explore innovative technologies to build tomorrow’s business, today.
By Brian SolisJul, 7 2021
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