IT Leadership
Feature
IT leaders commit to diversity to gain competitive edge
Aware that diverse organizations drive better business outcomes, CIOs are reshaping IT cultures by seeking out and elevating more diversity in their IT teams.
Opinion
The hard truth about IT process success
Building effective IT 101: Want to design and implement effective IT processes? You must establish these four fundamentals before you can even begin.
Feature
Discount Tire transforms CX on road to expansion
Letting customers choose whether to buy their tires on site, online, or on the phone means consolidating multiple databases.
Feature
What is a project manager? The lead role for project success
Project managers play the lead role in planning, executing, monitoring, controlling and closing projects. Here is a look at the project manager role, responsibilities, relevant certifications, expected salaries, and job-seeking tips.
Feature
Discover transforms data pipeline for AI success
Seeking to streamline the processes required to fully leverage machine learning and real-time data insights, Discover Financial Services has created a cloud-native data fabric that automates much of the work.
Developing IT Leaders
Leading a hybrid IT workforce: 10 steps to ease the transition
Today’s hybrid workplace is being driven entirely by management decision—and everyone has an opinion on how it should be done. Here are 10 steps to prepare for leading in this new and evolving reality.
Building IT Relationships
4 tactics for getting SIs to bid on your project
Systems integrators will be in high demand this year as digital transformation projects heat up. Here's how to make your project stand out in a seller's market.
Feature
L’Oréal supercharges ecommerce with digital tech
L’Oréal’s online sales soared during the pandemic, thanks to the promotional power of augmented reality technology, live-streaming services, and cloud software.
Feature
What is project portfolio management? Aligning projects to business goals
PPM is a process in which an organization’s projects are evaluated to ensure strategic alignment with company goals. To achieve companywide objectives, project managers and executives must understand PPM's benefits, best practices, and software.
Feature
What is digital transformation? A necessary disruption
Digital transformation is a foundational change in how an organization delivers value to its customers. Here is what transformation entails, along with tips to ensure your company is on the correct course.
Movers and Shakers
Casey's General Stores IT delivers business outcomes in product management shift
CIO Adrian Butler has adopted a product management model to enhance the guest and team member experience at Casey’s 2,300 stores.
Feature
How IT leaders can cultivate an LGBTQ-friendly workplace
Encouraging inclusion and accommodating diversity requires a culture of openness — and can help your organization become more innovative.
Feature
CISA certification guide: Certified Information Systems Auditor explained
If you want to demonstrate your knowledge, abilities, and skills for IT auditing, the CISA certification from the ISACA is a great place to start.
Feature
Redefining IT risk in post-pandemic world
With technology ever more critical to enterprise success and survival, IT leaders are taking a larger, more strategic role in assessing business challenges and opportunities.Feature
4 digital transformation success stories
Walmart, Bed Bath & Beyond, and others are steering digital initiatives to drive growth and efficiency. These real-world transformation examples detail IT leaders’ strategies and implementations.
Movers and Shakers
Digital acceleration at Stanley Black & Decker places data at the center
CIO Rhonda Gass explains how a cloud data platform, technology business management framework, and agile architecture are keys to the $14B global company’s digital transformation.
Feature
Summer 2021: Hybrid work hurdles
Welcome to the Summer 2021 digital issue of CIO. In these pages, you'll learn how CIOs are turning COVID quick fixes into lasting business value, what it takes to build a high-performance IT culture, and what to do when trust between business and IT has broken down. Our cover story takes a deep dive into how CIOs are preparing for a hybrid work future, drawing on the past year’s efforts under the pandemic as a guide for formulating how IT can best support what’s ahead.
Feature
Out in IT: A work-in-progress for the LGBTQ+ community
LGBTQ+ IT professionals share their experiences navigating careers in an industry that hasn’t always been welcoming and still has a long way to go.
Feature
What is a CMDB? A data warehouse for your IT environment
A crucial part of the ITIL framework, a configuration management database enables an organization to manage, control, configure, and identify assets across the organization.Feature
Cloud or bust: IT leaders go all in on cloud computing
A growing number of CIOs are committing most if not all of IT to the cloud to improve security, flexibility, and agility — and to free up teams to focus on innovation and enhancing IT services.
Feature
Estée Lauder proves the business value of augmented reality
The beauty company is well positioned for retail post-COVID thanks to an AR platform that lets consumers virtually ‘try on’ makeup and other products.
Feature
Mars sweetens supply chain with digital twin
The confectionery, pet care, and food company is partnering with Microsoft to replicate its manufacturing operations digitally, a twinning task designed to optimize its supply chain.
Feature
7 IT cost-cutting mistakes you must avoid
Are you cutting costs or cutting corners? Your job may depend on knowing the difference.
IDG TECHtalk Voices
What the traditional financial services industry can learn from neobanks and fintechs
Slower-moving incumbents need to rethink the way they do business in a digitally driven world that puts customer experience first.Feature
5 ways IT is driving new revenue
CIOs are increasingly being called on to boost bottom lines by driving new revenue. Here’s how five IT leaders have transformed IT into engines for business growth.
Feature
What a successful AI team really looks like
Forget the tech giants’ rosters of data science PhDs. As AI moves into the enterprise, blended teams with business skills become more important for driving business value.
The CIO Whisperers
CIOs take on the talent imperative
Following a year of intense stress and long hours, IT pros are on the move and in search of professional fulfillment, flexibility, and work-life balance. Here, four CIOs share their advice for creating an IT culture tech workers can't quit.
Feature
5 unpopular decisions every IT leader must make
Having to make difficult decisions may be the most challenging part of a CIO’s job. But from an organizational and career perspective, tough choices can be the most rewarding.
Movers and Shakers
How Inspire Brands IT serves up innovation at scale
CIO Raghu Sagi and his team are creating a multitenant architecture to improve customer experiences and worker productivity across seven restaurant brands.
Feature
IT’s silent career killer: Age discrimination
A pernicious issue in IT, age discrimination is on the rise — and not always easy to prove. Here are five ways to protect your IT career.
How-To
What is CMMI? A model for optimizing development processes
The Capability Maturity Model Integration (CMMI) helps organizations streamline process improvement, encouraging a productive, efficient culture that decreases risks in software, product, and service development.
Opinion
The hard truth about business-IT alignment
Building effective IT 101: Forget what you’ve heard about aligning IT to the business. In the digital era, IT-business integration is the true key to organizational success.
Feature
CIO Think Tank: Reinventing IT
As companies accelerate out of pandemic disruption, how can IT meet increasing demands — and reap unprecedented benefits? In a series of virtual roundtables, dozens of IT leaders offered key insights about the road ahead.
Feature
AAA automates road service scheduling
AAA has deployed digital appointment scheduling for members of its roadside assistance service. Increased adoption of digital channels says it might be AAA’s best fix yet.
Feature
CMMI certifications: A complete guide
The CMMI institute offers certifications and training courses for individuals, appraisers, and instructors, but you’ll have to start at the associate level and work your way up.
Feature
5 tips for leading IT through crisis
IT leaders from Signet Jewelers, Workday, Turtle & Hughes, and One Call share lessons learned for effective leadership during the COVID-19 pandemic.
Feature
Baylor goes back to basics to build ERP for the future
To support its ambition to become a top-tier research institution, Baylor University overhauled its ERP systems, a process that required getting back to the fundamentals of business-IT collaboration.
Feature
Zions’ digital PPP loan app pays off for pandemic-racked small businesses
Zions Bancorporation built new software and bots to automate the release of federal funds under the CARES Act amid the COVID-19 pandemic.
Feature
VMware tackles ESG with innovation
VMware has created an environmental, social, and governance (ESG) function within the Office of the CTO that is working closely with the company’s CIO to mitigate risk and drive innovation.
Feature
6 ways IT leaders are jumpstarting innovation post-COVID
CIOs are pushing for new approaches to innovation to meet the opportunities and challenges of a business landscape forever changed by the past year’s pandemic.
IDG TECHtalk Voices
AI in healthcare: The tech is here, the users are not
The biggest challenges for AI-enabled care are delivering real-time insights into the clinical workflow and gaining acceptance from caregivers as well as patients. Innovative solutions continue to emerge.
Feature
Making the leap from IT expert to IT leader
Transitioning to an IT leadership role takes new skills, self-awareness, and an eye for the business value of tech as you become a key point-person for business-IT collaboration.
The CIO Whisperers
4 strategies for retaining IT talent
Author and career development expert Bev Kaye shares her best advice for inspiring, motivating, and keeping top performers.
Movers and Shakers
How Stryker IT shifted to a global operating model
CIO Alan Douville and his team have made major changes that enable IT to support the $14 billion medical device company’s operations in over 100 countries.
Feature
6 'crackpot' technologies that might transform IT
Next-horizon technologies have piqued some IT leaders’ interest in terms of the business value they may ultimately drive. Others remain skeptical of the high-risk payoff.
Feature
Truck maker Oshkosh drives decisions with data
The 104-year-old manufacturer of specialty trucks and military vehicles is leveraging data to optimize its business.
Feature
5 lessons BofA’s tech chief learned from the pandemic
Bank of America weathered the pandemic well on the strength of its digital channels, senior execs say. Here BofA’s tech and ops chief reflects on lessons learned over the past 15 months.
Feature
Innovation vs. operations: A critical balancing act IT must master
The sweet spot between business innovation and operational excellence is elusive, but IT’s pandemic response has provided new skills and strategies for solving an age-old IT conundrum.
Feature
Allyship: Stepping up for a more inclusive IT
IT leaders seeking to make a difference on diversity must become better allies of marginalized groups in IT, a process that requires reflection and courage in assuring issues are addressed and voices are uplifted.
CDO at the Center
4 tips to kickstart your agile practice
As we go from crisis to recovery in year two of COVID, it's time to reset your team's agile velocity. Here's how.-
Palo Alto Networks
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Palo Alto Networks
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Palo Alto Networks
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