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IT Leadership

IT leaders commit to diversity to gain competitive edge
Feature

IT leaders commit to diversity to gain competitive edge

Aware that diverse organizations drive better business outcomes, CIOs are reshaping IT cultures by seeking out and elevating more diversity in their IT teams.
By Esther SheinJul, 7 2021
The hard truth about IT process success
Opinion

The hard truth about IT process success

Building effective IT 101: Want to design and implement effective IT processes? You must establish these four fundamentals before you can even begin.
By Bob LewisJul, 6 2021
Discount Tire transforms CX on road to expansion
Feature

Discount Tire transforms CX on road to expansion

Letting customers choose whether to buy their tires on site, online, or on the phone means consolidating multiple databases.
By Peter SayerJul, 6 2021
What is a project manager? The lead role for project success
Feature

What is a project manager? The lead role for project success

Project managers play the lead role in planning, executing, monitoring, controlling and closing projects. Here is a look at the project manager role, responsibilities, relevant certifications, expected salaries, and job-seeking tips.
By Moira AlexanderJul, 5 2021
Discover transforms data pipeline for AI success
Feature

Discover transforms data pipeline for AI success

Seeking to streamline the processes required to fully leverage machine learning and real-time data insights, Discover Financial Services has created a cloud-native data fabric that automates much of the work.
By Thor OlavsrudJul, 2 2021
Leading a hybrid IT workforce: 10 steps to ease the transition
Developing IT Leaders

Leading a hybrid IT workforce: 10 steps to ease the transition

Today’s hybrid workplace is being driven entirely by management decision—and everyone has an opinion on how it should be done. Here are 10 steps to prepare for leading in this new and evolving reality.
By Eric P. BloomJul, 1 2021
4 tactics for getting SIs to bid on your project
Building IT Relationships

4 tactics for getting SIs to bid on your project

Systems integrators will be in high demand this year as digital transformation projects heat up. Here's how to make your project stand out in a seller's market.
By Greg HallJun, 30 2021
L’Oréal supercharges ecommerce with digital tech
Feature

L’Oréal supercharges ecommerce with digital tech

L’Oréal’s online sales soared during the pandemic, thanks to the promotional power of augmented reality technology, live-streaming services, and cloud software.
By Clint BoultonJun, 29 2021
What is project portfolio management? Aligning projects to business goals
Feature

What is project portfolio management? Aligning projects to business goals

PPM is a process in which an organization’s projects are evaluated to ensure strategic alignment with company goals. To achieve companywide objectives, project managers and executives must understand PPM's benefits, best practices, and software.
By Moira AlexanderJun, 24 2021
What is digital transformation? A necessary disruption
Feature

What is digital transformation? A necessary disruption

Digital transformation is a foundational change in how an organization delivers value to its customers. Here is what transformation entails, along with tips to ensure your company is on the correct course.
By Clint BoultonJun, 24 2021
Casey's General Stores IT delivers business outcomes in product management shift
Movers and Shakers

Casey's General Stores IT delivers business outcomes in product management shift

CIO Adrian Butler has adopted a product management model to enhance the guest and team member experience at Casey’s 2,300 stores.
By Martha HellerJun, 23 2021
How IT leaders can cultivate an LGBTQ-friendly workplace
Feature

How IT leaders can cultivate an LGBTQ-friendly workplace

Encouraging inclusion and accommodating diversity requires a culture of openness — and can help your organization become more innovative.
By Peter SayerJun, 22 2021
CISA certification guide: Certified Information Systems Auditor explained
Feature

CISA certification guide: Certified Information Systems Auditor explained

If you want to demonstrate your knowledge, abilities, and skills for IT auditing, the CISA certification from the ISACA is a great place to start.
By Sarah K. WhiteJun, 21 2021
Redefining IT risk in post-pandemic world
Feature

Redefining IT risk in post-pandemic world

With technology ever more critical to enterprise success and survival, IT leaders are taking a larger, more strategic role in assessing business challenges and opportunities.
By Mary PrattJun, 21 2021
Feature

4 digital transformation success stories

Walmart, Bed Bath & Beyond, and others are steering digital initiatives to drive growth and efficiency. These real-world transformation examples detail IT leaders’ strategies and implementations.
By Clint BoultonJun, 18 2021
Digital acceleration at Stanley Black & Decker places data at the center
Movers and Shakers

Digital acceleration at Stanley Black & Decker places data at the center

CIO Rhonda Gass explains how a cloud data platform, technology business management framework, and agile architecture are keys to the $14B global company’s digital transformation.
By Martha HellerJun, 16 2021
Summer 2021: Hybrid work hurdles
Feature

Summer 2021: Hybrid work hurdles

Welcome to the Summer 2021 digital issue of CIO. In these pages, you'll learn how CIOs are turning COVID quick fixes into lasting business value, what it takes to build a high-performance IT culture, and what to do when trust between business and IT has broken down. Our cover story takes a deep dive into how CIOs are preparing for a hybrid work future, drawing on the past year’s efforts under the pandemic as a guide for formulating how IT can best support what’s ahead.
By CIO staff and contributorsJun, 16 2021
Out in IT: A work-in-progress for the LGBTQ+ community
Feature

Out in IT: A work-in-progress for the LGBTQ+ community

LGBTQ+ IT professionals share their experiences navigating careers in an industry that hasn’t always been welcoming and still has a long way to go.
By Beth StackpoleJun, 15 2021
What is a CMDB? A data warehouse for your IT environment
Feature

What is a CMDB? A data warehouse for your IT environment

A crucial part of the ITIL framework, a configuration management database enables an organization to manage, control, configure, and identify assets across the organization.
By Sarah K. WhiteJun, 15 2021
Feature

Cloud or bust: IT leaders go all in on cloud computing

A growing number of CIOs are committing most if not all of IT to the cloud to improve security, flexibility, and agility — and to free up teams to focus on innovation and enhancing IT services.
By Mary PrattJun, 14 2021
Estée Lauder proves the business value of augmented reality
Feature

Estée Lauder proves the business value of augmented reality

The beauty company is well positioned for retail post-COVID thanks to an AR platform that lets consumers virtually ‘try on’ makeup and other products.
By Clint BoultonJun, 14 2021
Mars sweetens supply chain with digital twin
Feature

Mars sweetens supply chain with digital twin

The confectionery, pet care, and food company is partnering with Microsoft to replicate its manufacturing operations digitally, a twinning task designed to optimize its supply chain.
By Clint BoultonJun, 11 2021
7 IT cost-cutting mistakes you must avoid
Feature

7 IT cost-cutting mistakes you must avoid

Are you cutting costs or cutting corners? Your job may depend on knowing the difference.
By John EdwardsJun, 10 2021
What the traditional financial services industry can learn from neobanks and fintechs
IDG TECHtalk Voices

What the traditional financial services industry can learn from neobanks and fintechs

Slower-moving incumbents need to rethink the way they do business in a digitally driven world that puts customer experience first.
By Brian SolisJun, 9 2021
Feature

5 ways IT is driving new revenue

CIOs are increasingly being called on to boost bottom lines by driving new revenue. Here’s how five IT leaders have transformed IT into engines for business growth.
By Esther SheinJun, 9 2021
What a successful AI team really looks like
Feature

What a successful AI team really looks like

Forget the tech giants’ rosters of data science PhDs. As AI moves into the enterprise, blended teams with business skills become more important for driving business value.
By Maria KorolovJun, 8 2021
CIOs take on the talent imperative
The CIO Whisperers

CIOs take on the talent imperative

Following a year of intense stress and long hours, IT pros are on the move and in search of professional fulfillment, flexibility, and work-life balance. Here, four CIOs share their advice for creating an IT culture tech workers can't quit.
By Dan RobertsJun, 7 2021
5 unpopular decisions every IT leader must make
Feature

5 unpopular decisions every IT leader must make

Having to make difficult decisions may be the most challenging part of a CIO’s job. But from an organizational and career perspective, tough choices can be the most rewarding.
By Minda ZetlinJun, 7 2021
How Inspire Brands IT serves up innovation at scale
Movers and Shakers

How Inspire Brands IT serves up innovation at scale

CIO Raghu Sagi and his team are creating a multitenant architecture to improve customer experiences and worker productivity across seven restaurant brands.
By Martha HellerJun, 2 2021
IT’s silent career killer: Age discrimination
Feature

IT’s silent career killer: Age discrimination

A pernicious issue in IT, age discrimination is on the rise — and not always easy to prove. Here are five ways to protect your IT career.
By Bob ViolinoJun, 2 2021
What is CMMI? A model for optimizing development processes
How-To

What is CMMI? A model for optimizing development processes

The Capability Maturity Model Integration (CMMI) helps organizations streamline process improvement, encouraging a productive, efficient culture that decreases risks in software, product, and service development.
By Sarah K. WhiteJun, 1 2021
The hard truth about business-IT alignment
Opinion

The hard truth about business-IT alignment

Building effective IT 101: Forget what you’ve heard about aligning IT to the business. In the digital era, IT-business integration is the true key to organizational success.
By Bob LewisJun, 1 2021
CIO Think Tank: Reinventing IT
Feature

CIO Think Tank: Reinventing IT

As companies accelerate out of pandemic disruption, how can IT meet increasing demands — and reap unprecedented benefits? In a series of virtual roundtables, dozens of IT leaders offered key insights about the road ahead.
By Derek SlaterMay, 28 2021
AAA automates road service scheduling
Feature

AAA automates road service scheduling

AAA has deployed digital appointment scheduling for members of its roadside assistance service. Increased adoption of digital channels says it might be AAA’s best fix yet.
By Clint BoultonMay, 28 2021
CMMI certifications: A complete guide
Feature

CMMI certifications: A complete guide

The CMMI institute offers certifications and training courses for individuals, appraisers, and instructors, but you’ll have to start at the associate level and work your way up.
By Sarah K. WhiteMay, 27 2021
5 tips for leading IT through crisis
Feature

5 tips for leading IT through crisis

IT leaders from Signet Jewelers, Workday, Turtle & Hughes, and One Call share lessons learned for effective leadership during the COVID-19 pandemic.
By Clint BoultonMay, 26 2021
Baylor goes back to basics to build ERP for the future
Feature

Baylor goes back to basics to build ERP for the future

To support its ambition to become a top-tier research institution, Baylor University overhauled its ERP systems, a process that required getting back to the fundamentals of business-IT collaboration.
By Peter SayerMay, 26 2021
Zions’ digital PPP loan app pays off for pandemic-racked small businesses
Feature

Zions’ digital PPP loan app pays off for pandemic-racked small businesses

Zions Bancorporation built new software and bots to automate the release of federal funds under the CARES Act amid the COVID-19 pandemic.
By Clint BoultonMay, 25 2021
VMware tackles ESG with innovation
Feature

VMware tackles ESG with innovation

VMware has created an environmental, social, and governance (ESG) function within the Office of the CTO that is working closely with the company’s CIO to mitigate risk and drive innovation.
By Thor OlavsrudMay, 24 2021
6 ways IT leaders are jumpstarting innovation post-COVID
Feature

6 ways IT leaders are jumpstarting innovation post-COVID

CIOs are pushing for new approaches to innovation to meet the opportunities and challenges of a business landscape forever changed by the past year’s pandemic.
By Stacy CollettMay, 24 2021
AI in healthcare: The tech is here, the users are not
IDG TECHtalk Voices

AI in healthcare: The tech is here, the users are not

The biggest challenges for AI-enabled care are delivering real-time insights into the clinical workflow and gaining acceptance from caregivers as well as patients. Innovative solutions continue to emerge.
By Paddy PadmanabhanMay, 21 2021
Making the leap from IT expert to IT leader
Feature

Making the leap from IT expert to IT leader

Transitioning to an IT leadership role takes new skills, self-awareness, and an eye for the business value of tech as you become a key point-person for business-IT collaboration.
By Sarah K. WhiteMay, 21 2021
4 strategies for retaining IT talent
The CIO Whisperers

4 strategies for retaining IT talent

Author and career development expert Bev Kaye shares her best advice for inspiring, motivating, and keeping top performers.
By Dan RobertsMay, 20 2021
How Stryker IT shifted to a global operating model
Movers and Shakers

How Stryker IT shifted to a global operating model

CIO Alan Douville and his team have made major changes that enable IT to support the $14 billion medical device company’s operations in over 100 countries.
By Martha HellerMay, 19 2021
6 'crackpot' technologies that might transform IT
Feature

6 'crackpot' technologies that might transform IT

Next-horizon technologies have piqued some IT leaders’ interest in terms of the business value they may ultimately drive. Others remain skeptical of the high-risk payoff.
By Peter WaynerMay, 18 2021
Truck maker Oshkosh drives decisions with data
Feature

Truck maker Oshkosh drives decisions with data

The 104-year-old manufacturer of specialty trucks and military vehicles is leveraging data to optimize its business.
By Thor OlavsrudMay, 18 2021
5 lessons BofA’s tech chief learned from the pandemic
Feature

5 lessons BofA’s tech chief learned from the pandemic

Bank of America weathered the pandemic well on the strength of its digital channels, senior execs say. Here BofA’s tech and ops chief reflects on lessons learned over the past 15 months.
By Clint BoultonMay, 17 2021
Innovation vs. operations: A critical balancing act IT must master
Feature

Innovation vs. operations: A critical balancing act IT must master

The sweet spot between business innovation and operational excellence is elusive, but IT’s pandemic response has provided new skills and strategies for solving an age-old IT conundrum.
By Stephanie OverbyMay, 17 2021
Allyship: Stepping up for a more inclusive IT
Feature

Allyship: Stepping up for a more inclusive IT

IT leaders seeking to make a difference on diversity must become better allies of marginalized groups in IT, a process that requires reflection and courage in assuring issues are addressed and voices are uplifted.
By Sarah K. WhiteMay, 14 2021
4 tips to kickstart your agile practice
CDO at the Center

4 tips to kickstart your agile practice

As we go from crisis to recovery in year two of COVID, it's time to reset your team's agile velocity. Here's how.
By Anna FrazzettoMay, 13 2021
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