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Hot Topics
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IT Management

Customer service, especially field service, helps companies outperform competitors and drive growth
CIO Tech Talk Voices

Customer service, especially field service, helps companies outperform competitors and drive growth

Economic uncertainty is a time to invest in customer experience, not cut it, and field service is rife with opportunities to exceed customer expectations.
By Brian SolisFeb, 7 2023
How the UK tech industry is failing Black women
Feature

How the UK tech industry is failing Black women

Passed over for promotion and struggling to fit into workplace cultures, Black women in technology see little progress in an industry fixated on diversity optics rather than inclusion.
By Doug DrinkwaterFeb, 7 2023
8 steps to turning around a toxic IT culture
Feature

8 steps to turning around a toxic IT culture

Don’t let drama, jealousy, and fear poison your IT organization. Experts and IT execs offer advice on establishing a workplace culture where toxic behaviors don’t take root.
By John EdwardsFeb, 7 2023
Albemarle supercharges employee experience with federated automation
case study

Albemarle supercharges employee experience with federated automation

One of the world’s largest lithium miners has taken a federated approach to automating business workflows with a bot strategy that provides self-service hooks into IT systems and beyond.
By Peter SayerFeb, 6 2023
Manufacturing CIOs see bright future for the industry, thanks to IT
The CIO Whisperers

Manufacturing CIOs see bright future for the industry, thanks to IT

Textron’s Kim Mackenroth and Rockwell Automation’s Chris Nardecchia discuss the technologies that are transforming their businesses and paving the way toward manufacturing’s future.
By Dan RobertsFeb, 2 2023
17 professional organizations for Black IT pros
Feature

17 professional organizations for Black IT pros

Black technologists have long been grossly underrepresented in IT. These organizations aim to help close the diversity gap in tech by empowering Black tech professionals at every level.
By Sarah K. WhiteFeb, 1 2023
Dynamic talent sourcing gains traction for filling skills needs
Feature

Dynamic talent sourcing gains traction for filling skills needs

From flexible team-staffing platforms to internal skills marketplaces, gig-economy relationships and new approaches to temporary talent sourcing bring benefits if done right.
By Stan GibsonFeb, 1 2023
Hispanic IT leaders work to close the gap
Feature

Hispanic IT leaders work to close the gap

Hispanic and Latinx representation in IT remains low, but thanks to the efforts of Hispanic and Latinx professionals and their forward-thinking employers, the future looks brighter.
By Sarah K. WhiteJan, 27 2023
IT leaders take note: The future is what you create
Opinion

IT leaders take note: The future is what you create

High-profile IT disasters are enforcing the dystopic visions and macro-pessimisms saturating the cultural consciousness. Only by steeling against perpetuating past IT sins and embracing possibility can we make something brighter.
By Thornton MayJan, 27 2023
IBM reports rise in Q4 profit, but plans to cut 3,900 jobs
News

IBM reports rise in Q4 profit, but plans to cut 3,900 jobs

Despite posting revenue growth across all its business segments, IBM is set to lay off around 1.5% of its workforce.
By Charlotte TruemanJan, 26 2023
SAP plans layoffs and selloff with cloud revenue up but profit down
News

SAP plans layoffs and selloff with cloud revenue up but profit down

SAP’s profitability fell sharply in 2022 despite overall revenue growth and booming cloud sales, prompting it to sell its remaining stake in Qualtrics and lay off 2,800 staff.
By Peter SayerJan, 26 2023
6 tips for making the most of a tight IT budget
Feature

6 tips for making the most of a tight IT budget

Top technology decision makers from across the globe share their budgeting strategies for driving business value even when finances are tight.
By Yashvendra SinghJan, 26 2023
United Airlines gives employees the digital tools to make customers happy
Movers and Shakers

United Airlines gives employees the digital tools to make customers happy

CIO Jason Birnbaum discusses the chapters of the airline’s customer experience transformation story.
By Martha HellerJan, 25 2023
Giant Eagle CIO Kirk Ball on what’s fresh in the digital grocery experience
Feature

Giant Eagle CIO Kirk Ball on what’s fresh in the digital grocery experience

Kirk Ball, EVP and CIO of grocery chain Giant Eagle, sat with CIO Leadership Live host Maryfran Johnson and discussed optimizing a superior customer experience, how digital retail innovations are evolving, the global search for talent, and the benefits of C-suite support.
By CIO staffJan, 25 2023
CIOs sharpen tech strategies to support hybrid work
Feature

CIOs sharpen tech strategies to support hybrid work

Technology investments and process updates are proving key to delivering the seamless, productive, and equitable experiences employees expect from hybrid working environments.
By Mary PrattJan, 24 2023
DEI that works: 5 companies reaping the benefits of IT diversity strategies
Feature

DEI that works: 5 companies reaping the benefits of IT diversity strategies

Establishing a successful DEI strategy can be challenging. Here’s how five companies are fostering inclusion, diversifying talent pipelines, and bridging opportunity and skill gaps.
By Sarah K. WhiteJan, 23 2023
CIO Wendy Pfeiffer on getting hybrid work right
The CIO Whisperers

CIO Wendy Pfeiffer on getting hybrid work right

The Nutanix IT chief has taken a product mindset to the employee experience, thinking deeply about core principles that make a difference in enabling hybrid work before executing on them.
By Dan RobertsJan, 19 2023
8 ‘future of work’ mistakes IT leaders must avoid
Feature

8 ‘future of work’ mistakes IT leaders must avoid

The hybrid workforce is one of several trends reshaping how work gets done, now and in the future. To facilitate a productive, innovative future, CIOs must heed these common missteps.
By Esther SheinJan, 18 2023
4 ways upskilling and reskilling can fill hard-to-hire positions
Developing IT Leaders

4 ways upskilling and reskilling can fill hard-to-hire positions

Having difficulty finding the right people to hire with the right skills, at the right salary, at the right time? You may be looking in the wrong place.
By Eric P. BloomJan, 18 2023
4 moves CIOs should make to achieve a more efficient IT organization
Accent Notes

4 moves CIOs should make to achieve a more efficient IT organization

Last year brought more than its share of disruption, and there’s no sign of any let up as 2023 gains momentum. Here are ways CIOs should prepare to face any eventuality, and come out the other side even stronger.
By Diana Bersohn and Adam BurdenJan, 17 2023
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