IT Management
CIO Tech Talk Voices
Customer service, especially field service, helps companies outperform competitors and drive growth
Economic uncertainty is a time to invest in customer experience, not cut it, and field service is rife with opportunities to exceed customer expectations.
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How the UK tech industry is failing Black women
Passed over for promotion and struggling to fit into workplace cultures, Black women in technology see little progress in an industry fixated on diversity optics rather than inclusion.
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8 steps to turning around a toxic IT culture
Don’t let drama, jealousy, and fear poison your IT organization. Experts and IT execs offer advice on establishing a workplace culture where toxic behaviors don’t take root.
case study
Albemarle supercharges employee experience with federated automation
One of the world’s largest lithium miners has taken a federated approach to automating business workflows with a bot strategy that provides self-service hooks into IT systems and beyond.
The CIO Whisperers
Manufacturing CIOs see bright future for the industry, thanks to IT
Textron’s Kim Mackenroth and Rockwell Automation’s Chris Nardecchia discuss the technologies that are transforming their businesses and paving the way toward manufacturing’s future.
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17 professional organizations for Black IT pros
Black technologists have long been grossly underrepresented in IT. These organizations aim to help close the diversity gap in tech by empowering Black tech professionals at every level.
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Dynamic talent sourcing gains traction for filling skills needs
From flexible team-staffing platforms to internal skills marketplaces, gig-economy relationships and new approaches to temporary talent sourcing bring benefits if done right.
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Hispanic IT leaders work to close the gap
Hispanic and Latinx representation in IT remains low, but thanks to the efforts of Hispanic and Latinx professionals and their forward-thinking employers, the future looks brighter.
Opinion
IT leaders take note: The future is what you create
High-profile IT disasters are enforcing the dystopic visions and macro-pessimisms saturating the cultural consciousness. Only by steeling against perpetuating past IT sins and embracing possibility can we make something brighter.
News
IBM reports rise in Q4 profit, but plans to cut 3,900 jobs
Despite posting revenue growth across all its business segments, IBM is set to lay off around 1.5% of its workforce.
News
SAP plans layoffs and selloff with cloud revenue up but profit down
SAP’s profitability fell sharply in 2022 despite overall revenue growth and booming cloud sales, prompting it to sell its remaining stake in Qualtrics and lay off 2,800 staff.
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6 tips for making the most of a tight IT budget
Top technology decision makers from across the globe share their budgeting strategies for driving business value even when finances are tight.
Movers and Shakers
United Airlines gives employees the digital tools to make customers happy
CIO Jason Birnbaum discusses the chapters of the airline’s customer experience transformation story.
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Giant Eagle CIO Kirk Ball on what’s fresh in the digital grocery experience
Kirk Ball, EVP and CIO of grocery chain Giant Eagle, sat with CIO Leadership Live host Maryfran Johnson and discussed optimizing a superior customer experience, how digital retail innovations are evolving, the global search for talent, and the benefits of C-suite support.
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CIOs sharpen tech strategies to support hybrid work
Technology investments and process updates are proving key to delivering the seamless, productive, and equitable experiences employees expect from hybrid working environments.
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DEI that works: 5 companies reaping the benefits of IT diversity strategies
Establishing a successful DEI strategy can be challenging. Here’s how five companies are fostering inclusion, diversifying talent pipelines, and bridging opportunity and skill gaps.
The CIO Whisperers
CIO Wendy Pfeiffer on getting hybrid work right
The Nutanix IT chief has taken a product mindset to the employee experience, thinking deeply about core principles that make a difference in enabling hybrid work before executing on them.
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8 ‘future of work’ mistakes IT leaders must avoid
The hybrid workforce is one of several trends reshaping how work gets done, now and in the future. To facilitate a productive, innovative future, CIOs must heed these common missteps.
Developing IT Leaders
4 ways upskilling and reskilling can fill hard-to-hire positions
Having difficulty finding the right people to hire with the right skills, at the right salary, at the right time? You may be looking in the wrong place.
Accent Notes
4 moves CIOs should make to achieve a more efficient IT organization
Last year brought more than its share of disruption, and there’s no sign of any let up as 2023 gains momentum. Here are ways CIOs should prepare to face any eventuality, and come out the other side even stronger.-
Palo Alto Networks
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HPT, a Hewlett Packard Enterprise Platinum Solution Provider
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