IT Management
Movers and Shakers
Want to create a customer-centric culture? Meet your customers where they are
Digital evolution is challenging for a company as large as Qurate Retail Group. But CIO Karen Etzkorn is helping it succeed by creating a customer-centric culture and elevating digital experiences.
Level Playing Field
Can parenting affect your child's success in the workforce?
Parenting is difficult enough without taking the blame for your child’s poor choices. How can your decisions affect your child’s success?
The Tech Nest
Delivering results through the magic of experimentation
Achieving the desired results for your innovation practice starts with identifying business-driven opportunities; exploring disruptive technology in ways that are fast, cheap, and delight your audience; and focusing momentum on the scope of work, the location of your innovation practice, and the process for engaging your business partners.
Movers and Shakers
Waste Management dumps legacy processes, drives digital change
By applying three levers of digital transformation, Waste Management is infusing technology into the business model to drive growth.
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7 secrets of high-performing IT teams
Getting staff to move beyond simply meeting basic goals is an art only select IT leaders possess. Here are seven performance-boosting techniques top IT pros rely on.
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What is process improvement? A business methodology for efficiency and productivity
A broken business process can cost your business time and money. But pinpointing exactly where a process breaks down — and where it can be improved — isn’t an exact science.
Movers and Shakers
Transforming an insurance and financial services giant to meet customers’ digital expectations
Terrance Williams, President of Emerging Businesses and CMO, and Jim Fowler, Executive Vice President and CIO, on driving cultural change at Nationwide, one of the largest insurance and financial services organizations in the US.
Managing Innovation & Disruptive Technology
5 ways to fast-track your next AI implementation
Some quick wins around this important enabling technology can further the business case for more investment in broader digital transformation and innovation initiatives.
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How to make open-plan offices more productive
Open offices aim to spur collaboration and innovation but often have exactly the opposite effect. Here’s how to harness their lost promise of productivity.
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Summer 2019: Digital leaders level up
While some companies flirt with digital transformation, experimenting with one-off projects, others make it a key pillar of their enterprise business strategies. Read on to see how some 2019 CIO 100 award-winning organizations are successfully scaling digital innovation.
IT & Tech Hiring Insights
The 3 benefits tech professionals value most
A competitive salary and expansive health insurance coverage are no longer enough to attract and retain the top tech professionals. How can your organization stand out? We recommend offering the supplemental sort of benefits that tech professionals value most to attract high-end applicants.
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7 tips for leading remote IT teams successfully
Managing virtual work environments requires an assortment of real-world skills and tools. Here are the tactics that inspire creativity and productivity.
Building IT Relationships
Digital transformation – don’t leave talent development crumbs on the table
When it comes to digital transformation, if you don’t recognize next generation talent development opportunities at the very beginning, the overall benefits derived from the program will be much less.
The CIO In The Know
Are CIOs truly prepared for the next economic downturn?
Organizations found themselves in a precarious position during the last economic downturn. Here is a list of things to consider before the next one hits.
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What is employee experience? Your key to talent retention and recruitment
A strong employee experience can be a key differentiator in tight talent markets and essential to success as digital transformation increasingly takes hold.
The Tech Nest
What’s in the DNA of an innovator?
An innovation practice starts with a leader who can articulate the tangible value to the organization by cultivating key relationships, developing resiliency and understanding the financials, strategies, markets, products and consumers of the products and/or services.
Tech Policy Perspectives
Policy challenges will inhibit 5G growth If they are not properly addressed
Policymakers need to look beyond spectrum and international competition with China to threats to safety, security, privacy and competition.
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5 strategies for improving employee experience
A positive employee experience can greatly impact engagement, retention, and productivity. Here’s how to make sure yours is second-to-none.
Movers and Shakers
How to get that CIO position
Atilla Tinic, the new CIO at DISH Network, shares his strategy for pursuing and getting the position, plus how he approached his first 90 days on the job.
The Adaptive CIO
What CIOs need to know about low code software development
While most CIOs say they are deploying some form of low code today, the question is what will its impact be as it powers through the classic trough of disillusionment?
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IT’s soft skills shortage — and how to train up for success
Soft skills are essential to IT success, yet most organizations fail to prioritize soft skills training for IT pros. Here’s how to upskill your staff where it counts.
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What IT work will look like in 2030
Automation and AI are poised to shake up IT. Early indications suggest a greater emphasis on cross-functional teams, deeper partnerships between AI and IT staff, and deep cuts to middle management.
AI Beyond the Hype
Life after artificial intelligence
AI stands to be the most radically transformative technology ever developed by humankind. What hypothetical situations are looming right around the corner as AI technology rises?
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What is gap analysis? Uncovering the missing links to successful performance
Gap analysis helps companies objectively evaluate their current state and make improvements to advance the organization toward desired outcomes and to better achieve business goals.
Building IT Relationships
What cloud vendors really want from their customers
Knowing what matters most to your current cloud vendors, those you are considering and those you ultimately add to your portfolio of cloud products and solutions in the future, will help you assess what leverage you have when it comes time to negotiate your initial deal or your upcoming renewal.
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What is Kaizen? A business strategy focused on improvement
Kaizen offers a more holistic approach than most IT frameworks in that it aims to improve everything in your organization from people to processes to products.
Talent is King
The 3-round interview cycle is over: 24 hours is the new benchmark
Companies need to act faster than ever before in order to secure the tech talent they so desperately need. Powerhouse tech employers recognize, interview and hire talent in one day.
The Digital Enterprise
Amway, the new gig economy and a roadmap for transformation leaders
As it entered the 21st century, Amway found that the new gig economy had brought with it an entirely new host of competitors and that the nature of the market itself was shifting as consumers increasingly engaged digitally. Its transformational journey offers essential lessons for enterprise leaders everywhere who are facing disruptive threats and need a roadmap to respond.
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IT’s greatest skill shortage: Leadership
The rise of digital disruption and transformation has put a spotlight on IT’s need for leadership skills throughout the ranks. Here’s how organizations are addressing the void.
Building IT Relationships
Proven levers to reduce hardware and software maintenance
7 short-term actions you can take now to produce meaningful in-year reductions to your budget.
Movers and Shakers
Wyndham’s digital innovation elevates the customer experience
With its five-platform digital strategy, Wyndham Hotels & Resorts improves the experiences of all its customers: guests, franchises, and internal team members. CIO Scott Strickland explains how.
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Hermes transforms data infrastructure to speed parcel deliveries
The UK logistics company changed its data model and moved to the cloud, enabling it to offer a host of new services around parcel delivery.
The Tech Nest
4 questions to ask before recruiting student talent for your innovation practice
Leveraging student talent in innovation and prototyping opens the door to unconventional ways of solutioning, serving as an invaluable innovation asset.
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Workforce analytics: Measuring employee productivity in the agile era
CIOs seeking to quantify employee performance and productivity are turning to analytics with business value benchmarks baked in u2014 but can collaboration and agility be accurately gauged?
IT & Tech Hiring Insights
Full-time or contract tech professionals? When to hire tech contractors
When it comes to hiring tech talent, companies must decide between contract and full-time. Here are three scenarios when it’s best to opt for tech contractors.
CIO Talent Talk
Replicate knowledge to save your teams from the future
Defining and replicating knowledge by investing in your team members will help future-proof your company, and save you time and money, too.
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How to build a next-generation IT workforce
With baby boomers on the way out and new generations ready to fill the void, companies are cross-pollinating expertise to fill the talent gap and modernize IT.
Square One
Building a platform can help you and your customers innovate
A platform will also pay dividends in the long run. Here’s how…
The Digital Enterprise
An enterprise leader’s guide to the changing landscape of technology innovation
We are seeing work split into two broad camps: those that build and support technology, and those that do work that technology cannot (or which we, as a society, are not yet prepared to) automate. As this shift takes root, enterprise leaders will need to understand its impact, and the changes it will require in how they approach sourcing strategies, how they train employees and where and how they invest around the world as we enter what I call the New Human Age.
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What it takes to hire top data science talent
To attract data science talent, you need a sound data strategy and an established data-driven environment in which data scientists can have an impact and do meaningful work.
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The innovation agenda: 4 tips for creating your own disruption
It's no secret that large organizations are at risk of being disrupted by smaller, more nimble competitors. Transformation-minded CIOs should seize this opportunity and create conditions for innovation to thrive.
Practical Management Tips for IT Leaders
Why are my projects failing?
Is your IT organization struggling to deliver projects successfully? If so, you're right there with a majority of the IT organizations in the world and it's killing your credibility.
Inclusion, Inc.
To make tech more inclusive, you must first understand why it isn’t
The industry needs to take a look inward before looking outward.
Driving Digital Transformation
3 ways devops mitigates the operational IT skill gaps
Advancements in devops can help close the skill gap in IT. The big question for CIOs is whether or not they're ready to learn from past mistakes.
Financial Services IT Goes Digital
Product funding and the burden of agility
Agile organizations are still accountable for their ROI, and just because they adopted lean principles doesn’t mean they are lean.
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IT ROI: 10 tips for selling (and proving) the value of IT
The digital era has placed greater scrutiny on delivering business value — and changed the equation for establishing and evaluating an IT project’s return on investment.
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7 tips for getting out of a bad vendor contract
When a seemingly sweet deal turns sour, it's time to prepare an exit strategy. Here’s how to preserve essential business operations, your vendor relationship and your job.
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Unlocking innovation: Tips for transforming a risk-averse IT culture
A new book from Deloitte and MIT Sloan Management Review offers insights on how to cultivate a culture of innovation.
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5 interview tips for winning over job candidates
In a tight talent market, the job interview cuts both ways. Here’s how to ensure, as an interviewer, you don’t lose a strong could-be colleague.
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10 bad IT hires to avoid
A bad IT hire can have a crippling ripple effect on team productivity. Here, IT leaders share their IT hiring horror stories — and tips on how they could have been avoided.-
Palo Alto Networks
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Palo Alto Networks
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Palo Alto Networks
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