Business relationship management (BRM) is an important and growing movement, inside and outside of IT. Conceptually, it has existed for years, but now, energized by formalized process, digital transformation, and the continued blending of IT and business practices is helping maximize the value of IT spend within the enterprise.
Whether you are establishing an outsourcing relationship for the first time, preparing for a sourcing event, or getting ready for a painful renewal discussion with your incumbent service provider, there is no circumstance where an outsourcing agreement should be executed without each one of these items first being addressed.
The balanced scorecard is a strategic planning and performance management framework that tracks financial and non-financial measures to determine an organization’s effectiveness and when corrective action is necessary.
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