Business relationship management (BRM) is an important and growing movement, inside and outside of IT. Conceptually, it has existed for years, but now, energized by formalized process, digital transformation, and the continued blending of IT and business practices is helping maximize the value of IT spend within the enterprise.
Whether you are establishing an outsourcing relationship for the first time, preparing for a sourcing event, or getting ready for a painful renewal discussion with your incumbent service provider, there is no circumstance where an outsourcing agreement should be executed without each one of these items first being addressed.
The balanced scorecard is a strategic planning and performance management framework that tracks financial and non-financial measures to determine an organization’s effectiveness and when corrective action is necessary.
Enhanced ZBB, or ZBx, in IT is not solely about reducing cost. It also presents an opportunity to modernize legacy technology, reinvigorate teams with more agile ways of working, and infuse emerging skills and capabilities into the business.
The current competition on the software development market is so intense that awards, conferences, partnerships and other marketing crafts fade in the buzz. To win the race for a dream customer, the creative providers create a halo of uniqueness around the brand, while the wise create Centers of Excellence and let them rule.
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