IT Management
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Dell Will Miss Q3 Target
The third quarter of 2005 looks like it could be one of the worst operating period for Dell Inc. in …News
Labor: Outsourcing's Image Problem
A recent Opinion Research poll leaves no question that outsourcing—particularly offshoring—suffers from an image problem.News
The Top 10 IT News Stories of the Week: Cold Reality for Novell
1. "Cold Realities For Novell," BusinessWeek, 10/24. There’s been a steady trickle of top executives quitting the software …News
Cendant to Become Four Companies in 2006
Interesting news from Cendant today: Its board of directors announced that the company was going to break itself …News
Gartner: One in Ten IT Departments Dead by 2011, Due Largely to Outsourcing
One in 10 IT departments will be disbanded in the next six years, the result of a combination of outsourcing …News
Where Outsourcing Goes Wrong
Outsourcing deals have historically been marred by poor communications between the buyer and the supplier and failures by the customer …News
The Week's Top 10 IT News Stories: Tech Spending Up
1. "IT Execs See Higher Spending Because Of Sarb-Ox," Computerworld, 10/20. Most companies complying with the Sarbanes-Oxley Act …News
AOL Cuts 700 Jobs
America Online Inc. (AOL) has cut more than 700 employees, or about 4 percent, from its workforce of nearly 20,000 …News
FEMA's IT Budget May Take Hit
Despite US$62 billion in new federal spending to deal with the aftermath of Hurricane Katrina, IT spending at the Department …News
Gartner: Workers of the Future
Over the next 10 years information technology will be as commoditizedas the kitchen toaster is now, according to a Gartner …News
IBM Income Down Slightly
IBM Corp. on Monday reported quarterly income from continuing operations of US$1.5 billion, down slightly from $1.6 billion in the …News
Use Controlled Experimentation to Grow Your Company
Innovation is the basis for how new business strategy is developed and implemented. Seeking ways to be more innovative is …News
The Key to Innovation: Overcoming Resistance
By far the most common question I get from CIOs and their direct reports is some heartfelt permutation of, "My …News
Bribes and Payoffs: Repression, Censorship and Corruption are Facts of Life in China
Repression, censorship and corruption are facts of life in China; for Americans doing business there, this can come as something …News
The Voices of CIO
The quickest way to get to know a magazine is by reading its columns. For an editor, inviting a columnist …News
Gartner Says IT Spending to Rise 5.5 Percent
Led by small to medium-size businesses, IT spending in the U.S. will increase by 5.5 percent in 2006, although the …News
Apple's Fourth Quarter Sets Record
Apple Computer Inc.’s fourth quarter of 2005 was the best operating period in the company’s history, according to Apple, but …News
Infosys Posts Strong Gains
India’s second largest outsourcing company, Infosys Technologies Ltd., on Tuesday announced robust growth in revenue and profits for the three …News
DHS Procurement May Disadvantage Small Contractors
The Department of Homeland Security (DHS) is centralizing its technology procurement process into two massive contracts worth $48 billion over …News
Insider Information: The Cost of Doing Business With IBM
If you’re interested in reading a first-person account of how a large vendor can cost you a lot of money, …News
Eye on Africa: The Budding IT Services Industry in Ghana
Ghana boasts some advantages — a 75 percent literacy rate, English as its official language and a stable, democratic government that is developing an IT policy — that could make it attractive to outsourcing providers and their customers.News
Outsource Processes, Don't Abandon Them
My favorite post-Enron cartoon, by Dan Wasserman, has two captains of industry discussing what to do about the fallout from …News
Oracle and SAP: Two Vendors Customers Like
Oracle and SAP may be bitter rivals, but both companies inspire true loyalty among their customers, according to the Walker …News
MIT Report: Achieving Sustainable Value From Outsourcing
IT executives entering into IT and business process outsourcing arrangements seek a variety of benefits, including cost reductions, variable capacity …Feature
Simple Successful Outsourcing
CIOs who outsource discrete processes that have well-defined business rules are almost always happy with the outcome.News
Outsourcing: No Longer a Yes-No Decision
Until recently, the decision to use offshore IT resources was binary. Will you or won’t you? Red or Blue? This way of thinking is outmoded: A collaborative development model is more appropriate.News
Outsourcing Is Cheaper In China
When Mike MacKenty first considered sending Web-based development and maintenance work to China two years ago, he was already well-acquainted …News
The Current State of the IT Talent Pool and Outsourcing China
Core competencies:Low-end, PC-based application development, application maintenance, QA testing, systems integration, data processing, product developmentAnnual salaries:Entry-level$5,460Team lead (2-3 years of …News
Vendor Management: Making Sure Your Contracts Are Realistic to All Parties Involved
A close friend who works for a global marketing company serves on the executive committee that oversees the design …Feature
Outsourcing–and Backsourcing–at JPMorgan Chase
JPMorgan Chase’s decision to first outsource IT and then bring it back in-house stands as a cautionary tale for any CIO considering an outsourcing megadeal.News
How Innovative Is IT?
Michael Schrage, co-director of eMarkets Initiative, MIT Media Lab and CIO magazine columnist, speaks in a torrent of probes, …News
Bold IT on a Budget
Not every organization can afford to spend millions on cutting-edge technology. The challenge for these companies is to find a …News
Don't Debate: Innovate!
When I was still cutting my teeth as a tech journalist, I had an idea for a politically incorrect …How-To
Court to IBM: Some Assembly Required
One lawsuit shows that even IBM has to exercise care when handling multiple contracts—clarity is key, as is signing your documents.News
NEW TECHNOLOGY -The Advantages Of Working Dangerously
Years of budget cuts and still-painful scars from the overheated tech-buying spree of the ’90s have left many companies nervous …Feature
Do Vendors Make Good Consultants?
Would you–or do you–pay someone who has a vested interest in a product to advise you on its use? There may be good reasons to…or not.News
Is Outsourcing out of the Question?
Were David Letterman to do a top 10 list of questions call center agents get asked, "Where are you?" would …News
On Managing the Vendor Relationship
Phase 1 Startup/transition: Sign the contract. Outline expectations. Determine what work the outsourcing staff will handle.Phase 2 Transformation:Incorporate outsourcing vendors …News
IT Peer Counsel: Vendor Management
Q: Do you dedicate a person or a function to evaluate your vendors? A: Our IT sector’s strategic sourcing …Feature
How to Improve Outsourcer Relationships
The CIO Executive Council shares tips and insights on improving outsourcing relationships.News
Partnering With Vendors
H&R Block’s vendor philosophy is unique; it brings value and benefits beyond the purchase of goods. H&R Block identifies certain …News
Economist Examines the Markets, Power, and Politics of World Trade
The Travels of a T-Shirt in the Global Economy: An Economist Examines the Markets, Power, and Politics of World TradeBy …News
Outsourcing: Call 1-800-Rent-a-Geek
IT managers in small to midsize businesses are employing on-call IT service providers to do everything from setting up Web services to installing their phones.News
Venture Capital: Conference Focuses on Software Companies
If watching software executives sweat is your idea of a good time, the Massachusetts Software Council (MSC) has a conference …News
Enterprise Search Vendors Help Employees, Customers Find Answers
You plan to do business in Minnesota. You need to search the state’s records for soil pollution rules. Good luck. …News
Outsourcing: Tribal Mistrust
Most of you were not surprised by the negative findings of the Deloitte report on outsourcing that I posted recently. …Feature
How To Avoid Merger Heartburn
As I recently noted in the Harvard Business Review, 70 percent to 80 percent of mergers are considered …News
A Look at Deloitte’s Outsourcing Study
I have yet to find a more damning assessment of the strategic impact of IT outsourcing than this …News
Harvard's Clayton Christensen: Seeing What's Next
Harvard Business School Professor Clayton Christensen ended the conference’s presentations with a review of his theory on disrutpive innovation, which …Feature
University ERP: Big Mess on Campus
Disastrous ERP implementations have given more than a few universities black eyes. Fortunately, alternatives to these complex integrations now exist.
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