IT Management
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Book Excerpt | The Future Of Competition – How to Put Your Customers to Work
Managers are under intense pressure to create value. But value creation by improving operational efficiency?through such initiatives as outsourcing, business …News
5 Lessons Learned from the IRS's Modernization Follies
Find multiple champions. As the chief executive, IRS Commissioner Charles Rossotti was an important advocate for change, but his efforts …News
No Easy IT Fix for the IRS
The internal revenue service’s Master File is an accident waiting to happen. A legacy of the Kennedy administration, this database …News
Quote: Ray Kurzweil
"A thousand years ago, a paradigm shift like the printing press took a century. In recent years, a paradigm shift …News
California Pursues IT Savings
J. Clark Kelso may be unemployed six months from now, but there’s no time to focus on that. His state …News
From The Publisher – The Return of Innovation
Invention is most often thought of as the "creation of a new idea or concept." Innovation, meanwhile, commercializes the invention …News
Q&A: Gm's Daniel Mcnicholl – How GM Cuts IT Operating Costs
How do you continue to cut IT costs when you’ve already cut to the bone? …News
TCO Can't Measure All of IT's Value
Great contributions to civilization inevitably bring great capacity for misuse. The highly popular management concept of TCO, or total cost …News
Six Things You Want from Your Technology Vendors
We can all speak volumes about what high-tech salespeople do wrong. But in the spirit of vendor relationship building, we …News
Change Management: Leading Through Technology Changes
In a recent article in Harvard Business Review, business strategy guru Gary Hamel wrote, "The world is becoming turbulent faster …News
How to Measure Vendor ROI
A vendor appears at your doorstep with impressive ROI claims. A golden justification opportunity or a trap for the too-trusting? …News
The Dangers of Outsourcing (and What to Do About Them)
The last thing most CIOs want to think about as they embark on a major outsourcing deal is what will …News
Customer References Compromise Integrity
Advice is a dangerous gift. Give some and the best you can hope for is the other guy’s natural tendency …News
Ethics: Customer References Benefit Customer and Vendor
Any vendors I’ve encountered have suggested that in return for better pricing or special consideration, I or others in my …News
Point, Counterpoint: Are Customer References Ethical?
Ethics (or the lack of it) in corporate America has become a daily drumbeat in the news. Financial giants such …News
Negotiating Long-Term Contracts Requires Strategic and Tactical Thinking
Don’t be fooled by Lear CIO and Vice President of IT John Crary’s simple "Why don’t I just ask them …News
Ending an Outsourcing Early
John Crary, the CIO and vice president of IT for Lear, an automotive parts manufacturer that’s number 131 on the …News
A Crash Course on Avoiding Software Project Disputes
Prior to the Contract Hire outside legal counsel with contract law and software project experience. Demand data on investments in …News
Vendor Management: Why Litigation Costs You
The Moral of This Story: Stay Out of CourtIn March 2000, a $10 million software company called Triple Point Technology …News
College Technology Competition Gets Attention, Encourages Innovation
Something was bothering John Doggett. The director of entrepreneurship programs at The University of Texas’s McCombs School of Business looked …Feature
Offshore Outsourcing Security: Defensive Action
IT executives at the major defense contractors are working together to figure out how they can enable easier worldwide collaboration while still complying with export regulations.News
Celebrating 1983: The Year of the PC
JanuaryPersonal Computers Hit the MainstreamJan. 3, 1983 Time magazine selects the PC as "the machine of the year," the prime …Feature
Offshore Outsourcing: How to Safeguard Your Data in a Dangerous World
The mounting pressure to save money throughnoffshore outsourcing poses a special dilemmanfor CIOs in the military-industrial complex.News
Message to the CIO: Innovate or Die
To fight job losses caused by advancing technologies, IT professionals must become innovators and supporters rather than organizers and maintainers, …Feature
2010: The Future of Jobs and Innovation
The future of IT jobs and innovation in the U.S. could go one of two ways, depending on how things play out over the next few years. Scenario one? The U.S. stays on top. Scenario two? Americans need not apply.News
2003: The Year in IT
Cost-cutting, thankfully, didn’t dominate the language of IT this year the way it did in 2002. A review of CIO’s …News
Offshore Outsourcing: Bank Gets Earful for Exporting IT Jobs
It’s the kind of announcement U.S.-based companies have made into a kettledrum roll of dread for IT workers during the …News
Vendor Management – Score One for Mobile Phone Users
Thanks to a Federal Communications Commission mandate, wireless carriers are about to lose one of the biggest bargaining chips they …News
Backlash to Offshoring Outsourcing in the U.S.
Bulgaria. China. Egypt. India. The Philippines. Romania. At the September New York City trade show called TECHXNY, floor space dedicated …News
Book Excerpt — The Innovator's Solution – What Customers Really Want Is for You to Do Their Jobs
Clayton M. Christensen, who framed the problem The Innovator’s Dilemma in 1997, is back again, with coauthor Michael E. Raynor, …News
Nine Tips for Protecting Intellectual Property Offshore
1 Send people to inspect the physical premises where the software will be written. Note whether buildings have basic security …News
The Risks Associated With Offshoring Software Development
The StingOn a typically steamy New Delhi day in late August 2002, Nenette Day walked into the Ashoka, one of …News
Vendor Management: Bundle With Care
When extra goods and services are bundled into a contract, you may get more than you bargained for — and a bigger bill to boot.News
Experienced Negotiators Share Four Tips for Getting the Most out of their Vendors
1 Do your homework. If you can’t define the results you want and how you plan to measure them, your …News
Vendor Management Strategies
When Jeff Chasney signed on a few years ago as CIO of Vicorp, which owns the Village Inn family restaurant …News
Top-Coder's Consulting Service
Programming contests are nothing new. Give a dozen coders the same puzzle, and you’ll get 12 different "best" solutions. But …News
Four Tips For Doing a BTO Deal
Look in the mirror, and clearly define your goals and objectives. What are your strategic goals and requirements? What’s core …News
The Benefits and Risks of Business Transformation Outsourcing (BTO)
Ask most CIOs about the biggest benefits of outsourcing relationships, and "innovation" is unlikely to top their lists. Conventional wisdom …News
Enterprise Software Vendor Consolidation in 2003 Not Unlike Mainframe Vendor Consolidation in 1960s
Mergers and their consequences have again been very much on CIOs’ minds with PeopleSoft’s recent acquisition of J.D. Edwards and …News
Outsourcing: New Export Rules Ease IT Work in India
Outsourcing to India should become easier for U.S.-based companies thanks to recent actions by the Department of Commerce to loosen …News
Utility Computing: A Gap Between User and Vendor Views
36% of vendors think reducing capital costs is the most important factor to users however, only14% of users say reducing …News
Don't Outsource Your Code Development to Strangers
During A casual conversation two years ago, Wal-Mart’s then-CIO told me something about his company’s software development practice that I …News
IT Outsourcing: Merrill Lynch's Billion Dollar Bet
Even though many companies have put the kibosh on big technology investments these past few years, some, like financial services …News
Taking On Offshoring
BACK IN JUNE, I received an e-mail from my 13-year-old daughter about a rule change being made by the FCC …News
India Is the Major Offshore Outsourcing Destination
Asked about their companies’ offshore outsourcing experiences and expectations, 101 CIOs, IT executives and managers in a CIO survey confirmed …News
Offshore Outsourcing Business Continuity: Twister, Hurricanes, Floods (Oh My)
The evening of Sunday, May 4, 2003, at Aeneas Internet and Telephone began as any previous Sunday evening had. The …Feature
The Hidden Costs of Offshore Outsourcing
Moving IT work overseas can be a much more expensive proposition than you may think.News
The Growing Backlash of Offshoring IT Jobs
Longwood, Fla.—Mike Emmons’ home office doesn’t look like much: just a desk, some shelves littered with books, a couple of …News
Offshoring: Six Tips to Minimize Destructive Impact On Your Employees
1. Whittle, Don’t Hack Successful offshore outsourcing takes time—at least two to three years, say experts—so use that time to …-
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