IT Operations
News
Amplitude customer data platform challenges Twilio, Salesforce, Adobe
App analytics company Amplitude is set to release a new customer data platform (CDP), planning to undercut market leaders with an aggressive pricing strategy.
Feature
Making the most of MLOps
Enterprises looking to reap the full business benefits of artificial intelligence are turning to MLOps — an emerging set of best practices and tools aimed at operationalizing AI.
Feature
Streamlining IT for agility
IT leaders share their experiences and advice for overhauling IT for speed, including cutting down on projects, shifting to product-based delivery, and spurring a cultural transformation.
News
Informatica's new data management clouds target health, finance services
Informatica's new Intelligent Data Management Cloud for Health and Life Sciences, and the Intelligent Data Management Cloud for Financial Services, look to solve the challenges of unstructured and siloed data by combining machine learning capabilities with specific integrations.
CDO at the Center
5 ways to reduce compliance costs with AI and automation
Increased use of AI can drive efficiencies and reduce costs in compliance management. Here's what that means for CIOs in highly regulated industries.
Feature
McDermott data innovations fuel business transformation
The oil rig contractor is shifting to stay ahead of sustainability trends. New products borne of IT innovations around the company’s data operations are helping it get there, CIO Vagesh Dave says.
Feature
10 top enterprise service management systems—and how to choose
Enterprise service management systems help organizations deliver employee services easily and efficiently. Here are some of the top ESM systems and key capabilities to look for.
The Business of Data
5 hidden costs of working with alt data
Alt data offers enterprises the opportunity to gain competitive advantage, but the costs of integrating it into business workflows may be more than you think.
Interview
Lexmark’s Vishal Gupta on infusing every decision with AI
The company’s AI community of excellence has created not only a talent pipeline, but a use case pipeline to fuel future innovation.
Feature
Five areas where EA matters more than ever
Businesses are employing enterprise architecture to improve product delivery, risk management, and even employee retention, among other business-critical uses.
Feature
Ciena takes aim at the ‘ticket-less’ call center
The networking services company has turned to Amazon Connect to develop a cloud-based contact center geared for delivering enhanced customer service and reduced costs.
Feature
6 business risks of shortchanging AI ethics and governance
Factors inherent to artificial intelligence and its implementation can have dire ramifications for your company if ethics and governance aren’t baked into your AI strategy.
How-To
What is ITIL? Your guide to the IT Infrastructure Library
ITIL is a framework of best practices for delivering IT services. ITIL’s systematic approach to ITSM can help businesses manage risk, strengthen customer relations, and build an IT environment geared for growth, scale, and change.
Interview
Lumentum CIO Ralph Loura on adopting a challenger mindset
Having creative tension on your IT team produces “a much more effective outcome than the old IT order-taker kind of role.”
Feature
What is a customer data platform? A unified customer database
CDPs are prepackaged, unified customer databases that pull data from multiple sources to create customer profiles.
News
Google Cloud data engineering, analytics systems target manufacturers
The solutions aim to unify and analyze data from manufacturing assets and will compete with similar industry offerings from the stables of AWS, Oracle, Microsoft and IBM.
Feature
What is root cause analysis? A proactive approach to change management
Root cause analysis (RCA) focuses on fostering a proactive approach to solving problems before they happen and eliminating the potential for flaws to reoccur in the future.
News
vFunction tool assesses technical debt for app modernization
vFunction Assessment Hub is aimed at IT decision makers, providing a technical debt score highlighting the complexity of the legacy application code and risk factors associated with it.
Interview
Sandbox AQ CEO: Enterprises must prep for quantum threats
The Google spin-off’s CEO Jack Hidary talked with CIO.com about Sandbox AQ’s plans for developing enterprise software based on AI and quantum tech and what CIOs should expect from a post-RSA future.
CIO Executive Council POV
Dow CDO Chris Bruman: We needed a new approach to data quality
By positioning IT at the center as a solutions hub where business units are data owners, Dow's IT organization can respond more quickly to deliver business and customer value.
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