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IT Operations

McDermott data innovations fuel business transformation
Feature

McDermott data innovations fuel business transformation

The oil rig contractor is shifting to stay ahead of sustainability trends. New products borne of IT innovations around the company’s data operations are helping it get there, CIO Vagesh Dave says.
By Paula RooneyMay, 23 2022
10 top enterprise service management systems—and how to choose
Feature

10 top enterprise service management systems—and how to choose

Enterprise service management systems help organizations deliver employee services easily and efficiently. Here are some of the top ESM systems and key capabilities to look for.
By Linda RosencranceMay, 19 2022
5 hidden costs of working with alt data
The Business of Data

5 hidden costs of working with alt data

Alt data offers enterprises the opportunity to gain competitive advantage, but the costs of integrating it into business workflows may be more than you think.
By Martin De SaullesMay, 19 2022
Lexmark’s Vishal Gupta on infusing every decision with AI
Interview

Lexmark’s Vishal Gupta on infusing every decision with AI

The company’s AI community of excellence has created not only a talent pipeline, but a use case pipeline to fuel future innovation.
By CIO staffMay, 18 2022
Five areas where EA matters more than ever
Feature

Five areas where EA matters more than ever

Businesses are employing enterprise architecture to improve product delivery, risk management, and even employee retention, among other business-critical uses.
By Robert ScheierMay, 18 2022
Ciena takes aim at the ‘ticket-less’ call center
Feature

Ciena takes aim at the ‘ticket-less’ call center

The networking services company has turned to Amazon Connect to develop a cloud-based contact center geared for delivering enhanced customer service and reduced costs.
By Paula RooneyMay, 17 2022
6 business risks of shortchanging AI ethics and governance
Feature

6 business risks of shortchanging AI ethics and governance

Factors inherent to artificial intelligence and its implementation can have dire ramifications for your company if ethics and governance aren’t baked into your AI strategy.
By Maria KorolovMay, 17 2022
What is ITIL? Your guide to the IT Infrastructure Library
How-To

What is ITIL? Your guide to the IT Infrastructure Library

ITIL is a framework of best practices for delivering IT services. ITIL’s systematic approach to ITSM can help businesses manage risk, strengthen customer relations, and build an IT environment geared for growth, scale, and change.
By Sarah K. White and Lynn GreinerMay, 16 2022
Lumentum CIO Ralph Loura on adopting a challenger mindset
Interview

Lumentum CIO Ralph Loura on adopting a challenger mindset

Having creative tension on your IT team produces “a much more effective outcome than the old IT order-taker kind of role.”
By CIO staffMay, 11 2022
What is a customer data platform? A unified customer database
Feature

What is a customer data platform? A unified customer database

CDPs are prepackaged, unified customer databases that pull data from multiple sources to create customer profiles.
By Thor OlavsrudMay, 10 2022
Google Cloud data engineering, analytics systems target manufacturers
News

Google Cloud data engineering, analytics systems target manufacturers

The solutions aim to unify and analyze data from manufacturing assets and will compete with similar industry offerings from the stables of AWS, Oracle, Microsoft and IBM.
By Anirban GhoshalMay, 6 2022
What is root cause analysis? A proactive approach to change management
Feature

What is root cause analysis? A proactive approach to change management

Root cause analysis (RCA) focuses on fostering a proactive approach to solving problems before they happen and eliminating the potential for flaws to reoccur in the future.
By Sarah K. WhiteMay, 6 2022
vFunction tool assesses technical debt for app modernization
News

vFunction tool assesses technical debt for app modernization

vFunction Assessment Hub is aimed at IT decision makers, providing a technical debt score highlighting the complexity of the legacy application code and risk factors associated with it.
By Anirban GhoshalMay, 5 2022
Sandbox AQ CEO: Enterprises must prep for quantum threats
Interview

Sandbox AQ CEO: Enterprises must prep for quantum threats

The Google spin-off’s CEO Jack Hidary talked with CIO.com about Sandbox AQ’s plans for developing enterprise software based on AI and quantum tech and what CIOs should expect from a post-RSA future.
By Peter SayerMay, 4 2022
Dow CDO Chris Bruman: We needed a new approach to data quality
CIO Executive Council POV

Dow CDO Chris Bruman: We needed a new approach to data quality

By positioning IT at the center as a solutions hub where business units are data owners, Dow's IT organization can respond more quickly to deliver business and customer value.
By Tim ScannellMay, 3 2022
Wrangling ESG data: The CIO’s next challenge
Feature

Wrangling ESG data: The CIO’s next challenge

With new regulations on the horizon, CIOs are well-positioned to play an expanded role in ESG reporting.
By Sharon FisherApr, 28 2022
Databricks' new data lakehouse aims at media, entertainment sector
News

Databricks' new data lakehouse aims at media, entertainment sector

Data lakehouses combine the storage and analytics features of data warehouses and data lakes, with vendors like Databricks offering solutions for specific industries.
By Anirban GhoshalApr, 25 2022
15 best data science bootcamps for boosting your career
Feature

15 best data science bootcamps for boosting your career

Whether you’re a recent grad, seasoned IT pro or someone looking to make a career change, these bootcamps will set you on the right path for a career in data science.
By Sarah K. WhiteApr, 25 2022
European cloud project Gaia-X is stuck in the concept stage
Interview

European cloud project Gaia-X is stuck in the concept stage

The European cloud project Gaia-X launched in 2019 with great fanfare. However, for Volker Pfirsching, partner at Arthur D. Little, the project is so far more an idea than a concrete plan.
By Heinrich VaskeApr, 22 2022
Did SAP spy on its employees, German union asks
News

Did SAP spy on its employees, German union asks

The service sector union Ver.di has made public an internal data leak at SAP. Sensitive information from the workforce is said to have been widely accessible.
By Martin BayerApr, 21 2022
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