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Feature The oil rig contractor is shifting to stay ahead of sustainability trends. New products borne of IT innovations around the company’s data operations are helping it get there, CIO Vagesh Dave says. Feature Enterprise service management systems help organizations deliver employee services easily and efficiently. Here are some of the top ESM systems and key capabilities to look for. The Business of Data Alt data offers enterprises the opportunity to gain competitive advantage, but the costs of integrating it into business workflows may be more than you think. Interview The company’s AI community of excellence has created not only a talent pipeline, but a use case pipeline to fuel future innovation. Feature Businesses are employing enterprise architecture to improve product delivery, risk management, and even employee retention, among other business-critical uses. Feature The networking services company has turned to Amazon Connect to develop a cloud-based contact center geared for delivering enhanced customer service and reduced costs. Feature Factors inherent to artificial intelligence and its implementation can have dire ramifications for your company if ethics and governance aren’t baked into your AI strategy. How-To ITIL is a framework of best practices for delivering IT services. ITIL’s systematic approach to ITSM can help businesses manage risk, strengthen customer relations, and build an IT environment geared for growth, scale, and change. Interview Having creative tension on your IT team produces “a much more effective outcome than the old IT order-taker kind of role.” Feature CDPs are prepackaged, unified customer databases that pull data from multiple sources to create customer profiles. News The solutions aim to unify and analyze data from manufacturing assets and will compete with similar industry offerings from the stables of AWS, Oracle, Microsoft and IBM. Feature Root cause analysis (RCA) focuses on fostering a proactive approach to solving problems before they happen and eliminating the potential for flaws to reoccur in the future. News vFunction Assessment Hub is aimed at IT decision makers, providing a technical debt score highlighting the complexity of the legacy application code and risk factors associated with it. Interview The Google spin-off’s CEO Jack Hidary talked with CIO.com about Sandbox AQ’s plans for developing enterprise software based on AI and quantum tech and what CIOs should expect from a post-RSA future. CIO Executive Council POV By positioning IT at the center as a solutions hub where business units are data owners, Dow's IT organization can respond more quickly to deliver business and customer value. Feature With new regulations on the horizon, CIOs are well-positioned to play an expanded role in ESG reporting. News Data lakehouses combine the storage and analytics features of data warehouses and data lakes, with vendors like Databricks offering solutions for specific industries. Feature Whether you’re a recent grad, seasoned IT pro or someone looking to make a career change, these bootcamps will set you on the right path for a career in data science. Interview The European cloud project Gaia-X launched in 2019 with great fanfare. However, for Volker Pfirsching, partner at Arthur D. Little, the project is so far more an idea than a concrete plan. News The service sector union Ver.di has made public an internal data leak at SAP. Sensitive information from the workforce is said to have been widely accessible.