ITIL is a framework of best practices for delivering IT services. ITIL’s systematic approach to ITSM can help businesses manage risk, strengthen customer relations, and build an IT environment geared for growth, scale, and change.
Ascertaining the value of data initiatives that support the business can be tricky. Here’s how data intelligence company Collibra took a product-based approach to evaluating the ROI of a key pre-sales dashboard tool.
Murat Ozkan, chief information and digital officer at Anadolu Efes, the Turkey-based international beverages company, talks about how a data management strategy comprising AI and analytics will sustain further growth.
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