IT Operations
Interview
Lexmark’s Vishal Gupta on infusing every decision with AI
The company’s AI community of excellence has created not only a talent pipeline, but a use case pipeline to fuel future innovation.
Feature
Five areas where EA matters more than ever
Businesses are employing enterprise architecture to improve product delivery, risk management, and even employee retention, among other business-critical uses.
Feature
6 business risks of shortchanging AI ethics and governance
Factors inherent to artificial intelligence and its implementation can have dire ramifications for your company if ethics and governance aren’t baked into your AI strategy.
Feature
Ciena takes aim at the ‘ticket-less’ call center
The networking services company has turned to Amazon Connect to develop a cloud-based contact center geared for delivering enhanced customer service and reduced costs.
How-To
What is ITIL? Your guide to the IT Infrastructure Library
ITIL is a framework of best practices for delivering IT services. ITIL’s systematic approach to ITSM can help businesses manage risk, strengthen customer relations, and build an IT environment geared for growth, scale, and change.
Interview
Lumentum CIO Ralph Loura on adopting a challenger mindset
Having creative tension on your IT team produces “a much more effective outcome than the old IT order-taker kind of role.”
Feature
What is a customer data platform? A unified customer database
CDPs are prepackaged, unified customer databases that pull data from multiple sources to create customer profiles.
News
Google Cloud data engineering, analytics systems target manufacturers
The solutions aim to unify and analyze data from manufacturing assets and will compete with similar industry offerings from the stables of AWS, Oracle, Microsoft and IBM.
Feature
What is root cause analysis? A proactive approach to change management
Root cause analysis (RCA) focuses on fostering a proactive approach to solving problems before they happen and eliminating the potential for flaws to reoccur in the future.
News
vFunction tool assesses technical debt for app modernization
vFunction Assessment Hub is aimed at IT decision makers, providing a technical debt score highlighting the complexity of the legacy application code and risk factors associated with it.
Interview
Sandbox AQ CEO: Enterprises must prep for quantum threats
The Google spin-off’s CEO Jack Hidary talked with CIO.com about Sandbox AQ’s plans for developing enterprise software based on AI and quantum tech and what CIOs should expect from a post-RSA future.
CIO Executive Council POV
Dow CDO Chris Bruman: We needed a new approach to data quality
By positioning IT at the center as a solutions hub where business units are data owners, Dow's IT organization can respond more quickly to deliver business and customer value.
Feature
Wrangling ESG data: The CIO’s next challenge
With new regulations on the horizon, CIOs are well-positioned to play an expanded role in ESG reporting.
News
Databricks' new data lakehouse aims at media, entertainment sector
Data lakehouses combine the storage and analytics features of data warehouses and data lakes, with vendors like Databricks offering solutions for specific industries.
Feature
15 best data science bootcamps for boosting your career
Whether you’re a recent grad, seasoned IT pro or someone looking to make a career change, these bootcamps will set you on the right path for a career in data science.
Interview
European cloud project Gaia-X is stuck in the concept stage
The European cloud project Gaia-X launched in 2019 with great fanfare. However, for Volker Pfirsching, partner at Arthur D. Little, the project is so far more an idea than a concrete plan.
News
Did SAP spy on its employees, German union asks
The service sector union Ver.di has made public an internal data leak at SAP. Sensitive information from the workforce is said to have been widely accessible.
Feature
At a loss for data project ROI? Evaluate it like a product
Ascertaining the value of data initiatives that support the business can be tricky. Here’s how data intelligence company Collibra took a product-based approach to evaluating the ROI of a key pre-sales dashboard tool.
Feature
Data as a service: Top vendors offering data on tap
Enterprises looking to supplement their data-driven decisions or digital services with data they might not otherwise have on hand have a growing number of options to turn to.
IDG TECHtalk Voices
How data from IoT devices is changing supply chain analytics
A variety of technologies are coming together to fast-track supply chain digitization and other innovations.
Feature
15 most misused buzzwords in IT
The tech industry is rife with overhyped jargon. Here IT leaders discuss buzzy terms all too often misapplied by vendors and colleagues alike.
IDG TECHtalk Voices
Corporate defenses must step up to meet a changing geopolitical landscape
IT and security teams must stay more vigilant than ever to protect against threats from both from the hacker community and government-backed organizations.
IDG TECHtalk Voices
Business continuity planning: A proactive approach to threat management
Assessing the threat landscape and putting a plan in place can help you build operational resiliency against geopolitical and other potentially disruptive events.
News
Informatica launches its first industry-specific Intelligent Data Management Cloud for retail
The retail industry-focused product aims to help enterprise customers unify their data and gain valuable customer, product, supplier, and location insights.
News
Snowflake launches Retail Data Cloud
The cloud data warehouse specialist has launched another industry-specific product, this time aimed at helping companies in the retail and consumer goods sectors to manage their data.
News
ServiceNow’s San Diego release focuses on personalization and automation
The latest revision of the Now workflow automation platform introduces a new Automation Engine and a customizable user interface, Next Experience.
News
Sandbox AQ is Alphabet’s new bet on the future of quantum cryptography
Google’s parent has spun out a team working on novel encryption and navigation systems using quantum techniques.
Feature
Private 5G test beds arise to help CIOs vet use cases
Innovation labs are cropping up to enable enterprise CIOs to test a wide array of private 5G applications before rolling out the next-big thing in networking.
Feature
6 steps for getting troubled projects back on track
Any project can hit a snag for any number of reasons. The key is recognizing when your project has gotten off track and taking a clear, measured approach to setting things right.
IDG TECHtalk Voices
Data-driven financial planning is still falling short of its potential
A lack of both quality data and automated processes continue to shackle transformation efforts at many organizations.
Feature
State of the CIO, 2022: Focus turns to IT fundamentals
CIOs are once again walking a tightrope between innovation and operational excellence—this time, buoyed by strong LOB alliances and a lingering pandemic glow.
Feature
What is a data scientist? A key data analytics role and a lucrative career
The data scientist role varies depending on industry, but there are common skills, experience, education, and training that will give you the leg up in your data science career.
CDO at the Center
3 factors impacting your cloud security
As more organizations move to cloud solutions, CIOs need to rethink how they monitor for vulnerabilities and adopt more modern security postures.
Feature
3 data and analytics trends that will dominate 2022
In 2022, visibility into the supply chain, accurately valuing data products, and leveraging data for sustainability and optimization will be critical.
Feature
10 hard truths of change management
For IT, change is constant — so too is the need to assess, address, and reinforce your organization’s ability to adapt and transform.
Opinion
The hard truth about lifecycle management
Lifecycle management should head off crises in the making but doesn’t. Instead, consider ‘version currency management’ and stave off catastrophe by being tactical about keeping systems current.
IDG TECHtalk Voices
3G shutdown paves the way for 5G, but there’s a catch
Carriers are ushering in the end of perhaps the most widely used technology of the past 20 years, which presents some unforeseen challenges for businesses.
Feature
Companies step up help for Ukraine-based IT staff
As the conflict has dragged on, focus has shifted from aiding evacuation to providing support for those remaining in-country.
Feature
Project manager interview questions: 5 key areas to prep for
To land that project management gig, be prepared to talk about what you’ve done, where you’re going, and how you think.
Feature
CIO change agents: Lessons from the front lines of IT transformations
Leading CIOs from the energy, financial, fashion, and fleet management sectors discuss how they changed their IT organizations to pave the way for business transformation.
Feature
12 KPIs every project manager should know
Metrics are the only way to truly know if your project is on track. These essential key performance indicators will help you monitor and better manage the health of your projects.
Feature
Cloud, IoT usher in new era for healthcare
J&J Medical Devices is partnering with Microsoft on a surgical platform that marries AI with medical device data, but innovations aimed at digitally transforming healthcare face unique challenges.
IDG TECHtalk Voices
Data governance at the speed of business
Follow these three steps to develop and mobilize a data governance program that can fuel enterprise-wide transformation.
Feature
5 ITSM hurdles and how to overcome them
Doing too much too fast, under-communicating, failing to focus on the business… as with so many IT initiatives these common mistakes can undermine ITSM effectiveness.
Interview
Rolls-Royce CIDO Stuart Hughes on leaning into IoT
The engine manufacturer is leveraging IoT data to tailor maintenance and overhaul to the individual engine rather than the product family.
Feature
Project manager salary: 5 tips to earn more
As a PM, you need to know what you’re worth — and make sure others know it, too.
News Analysis
Private 5G networks offer CIOs intriguing options
Network operators are making progress with stand-alone 5G rollouts, but CIOs hungry for 5G’s promised low latency for IoT communications might want to consider a private 5G network.
Interview
Anadolu Efes CIO drives AI-fuelled data, analytics strategy
Murat Ozkan, chief information and digital officer at Anadolu Efes, the Turkey-based international beverages company, talks about how a data management strategy comprising AI and analytics will sustain further growth.
IDG TECHtalk Voices
This Valentine’s Day, it’s time to show some love to your security teams
Building long-lasting loyalty with your security teams is more challenging than ever; here’s how to respond.
News Analysis
What is ServiceNow Impact? An app to keep digital transformations on track
ServiceNow is offering to help CIOs get more value from their investment — if they’ll pay just a little more.
BrandPosts
Learn More
×
BrandPosts are written and edited by members of our sponsor community. BrandPosts create an opportunity for an individual sponsor to provide insight and commentary from their point-of-view directly to our audience. The editorial team does not participate in the writing or editing of BrandPosts.
-
Sponsored By VMware
-
Sponsored By AWS
-
Sponsored By ServiceMax & Salesforce
