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IT leaders share their experiences and advice for overhauling IT for speed, including cutting down on projects, shifting to product-based delivery, and spurring a cultural transformation.
Increased use of AI can drive efficiencies and reduce costs in compliance management. Here's what that means for CIOs in highly regulated industries.
Enterprise service management systems help organizations deliver employee services easily and efficiently. Here are some of the top ESM systems and key capabilities to look for.
The networking services company has turned to Amazon Connect to develop a cloud-based contact center geared for delivering enhanced customer service and reduced costs.
ITIL is a framework of best practices for delivering IT services. ITILu2019s systematic approach to ITSM can help businesses manage risk, strengthen customer relations, and build an IT environment geared for growth, scale, and change.
Having creative tension on your IT team produces u201ca much more effective outcome than the old IT order-taker kind of role.u201d
Root cause analysis (RCA) focuses on fostering a proactive approach to solving problems before they happen and eliminating the potential for flaws to reoccur in the future.
vFunction Assessment Hub is aimed at IT decision makers, providing a technical debt score highlighting the complexity of the legacy application code and risk factors associated with it.
Cybersecurity Trends Escalate Need to Unify IT Ops and Security
The tech industry is rife with overhyped jargon. Here IT leaders discuss buzzy terms all too often misapplied by vendors and colleagues alike.