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Building a capacity model for IT resources is deceptively challenging. Success is less about mathematical rigor and more about emotional discipline.
Early next year, a joint offering will mine processes to identify opportunities for optimization and provide the platform on which those processes can be automated.
ITIL 4 is IT's go-to framework for delivering IT services. From ITIL Foundation to ITIL Master, here's everything you need to know about the latest ITIL certifications.
Keep your projects humming with these tools geared for teams committed to agile practices and workflows.
The UAE's planned data law will address privacy concerns, placing limits on entities seeking to profit from personal data, and is expected to have far-reaching consequences for enterprises.
CIOs weigh in on ServiceNow’s latest Now platform update, which aims to make enterprise processes easier for employees to navigate, whether in the office, hybrid, or remote.
Finding ways to generate a higher return on investment for projects is a key issue, especially coming out of the COVID-19 pandemic. Increasing diversity in project teams may be an answer.
CIO Roshan Navagamuwa explains how a software engineering culture and four-layer architecture are helping $268B CVS Health become the world's leading health solutions company.
The Scaled Agile Framework (SAFe) helps large organizations leverage the benefits of agile, making those who have SAFe certification in demand. Here's how to kick off your SAFe career in the right direction.