More CIOS are turning to robotic process automation to eliminate tedious tasks, freeing corporate workers to focus on higher value work. But RPA requires proper design, planning and governance if it's to bolster the business, experts say.
As inflation rises across the globe, CIOs are strategizing ways to navigate rising prices for IT supplies, services, and talent by rethinking IT portfolios, reprioritizing IT spend, and honing business efficiencies.
ITIL is a framework of best practices for delivering IT services. ITIL’s systematic approach to ITSM can help businesses manage risk, strengthen customer relations, and build an IT environment geared for growth, scale, and change.
Outsourcing has evolved — and so too have misconceptions about what makes a successful sourcing partnership in a world remade by pandemic, digital transformation, talent shortages, and geopolitical turmoil.
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