In economic downturns, cost-cutting is essential. But so too is making the right IT investments, as IT can better position their organizations to weather lean times and come out ahead for the long run.
‘Everything as a service’ doesn’t include every service IT provides, not to mention everything outside IT that can be characterized as a service. And what it leaves out is arguably more important than what it includes.
Every year, around $1.8 billion (SEK18 billion) is incorrectly paid out of welfare systems in Sweden. But with the use of automation and data analytics, payments will be centralized and monitored at a new IT-based authority.
More CIOS are turning to robotic process automation to eliminate tedious tasks, freeing corporate workers to focus on higher value work. But RPA requires proper design, planning and governance if it's to bolster the business, experts say.
As inflation rises across the globe, CIOs are strategizing ways to navigate rising prices for IT supplies, services, and talent by rethinking IT portfolios, reprioritizing IT spend, and honing business efficiencies.
ITIL is a framework of best practices for delivering IT services. ITIL’s systematic approach to ITSM can help businesses manage risk, strengthen customer relations, and build an IT environment geared for growth, scale, and change.
Outsourcing has evolved — and so too have misconceptions about what makes a successful sourcing partnership in a world remade by pandemic, digital transformation, talent shortages, and geopolitical turmoil.
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