IT Strategy
How-To
What is outsourcing? Definitions, benefits, challenges, processes, advice
Outsourcing can bring big benefits, but risks and challenges abound when negotiating and managing outsourcing relationships. Here’s what you need to know to ensure your IT outsourcing initiatives succeed.
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What is enterprise architecture? A framework for transformation
Enterprise architecture is the process by which organizations standardize and organize IT infrastructure to align with business goals. These strategies support digital transformation, IT growth, and the modernization of IT.
Managing Innovation & Disruptive Technology
10 tips for running a world-class innovation contest
Addressing key steps to structure an annual innovation contest, based on culture and core values, that strengthens best practices.
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IT leaders take charge of customer experience
With customer experience (CX) a central tenet for successful digital transformation, IT leaders are evolving their organization’s CX capabilities to deliver impressive results.
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8 reasons why digital transformations fail
Lack of vision, leadership support, and long-term commitment are just a few of the ways that digital transformation journeys take wrong turns or fizzle out.
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Product-based IT: A blueprint for success
Establishing product ownership, embracing agile, and nurturing the right tech and business talent are part of the success formula for transforming IT organizations and service delivery models.
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Implementation partners get strategic — so should CIOs’ use of them
Seeking to become more transformational, implementation partners are evolving. Here’s how IT leaders can leverage this shift without introducing more risk.
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What IT will look like in 2025
Forward-thinking CIOs are mapping out three-year plans that anticipate newly mainstreamed tech, blended teams, democratized IT, and more emphasis on integration, orchestration, and business results.
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7 KPIs for customer-centric IT
Becoming truly customer-centric requires access to deep insights and rapid action. KPIs are the tools that help IT discover what external and internal customers really want.
News
IT budgets remain solid, despite tech industry headwinds
While war and supply chain disruptions cause headaches for vendors, demand for IT products and services remains high.
News Analysis
Top 10 strategic technology trends for 2023: Gartner
Gartner has revealed its top 10 strategic technology trends for 2023, which focus on three themes: optimize, scale and pioneer.
News
Ease of implementation, ROI dominate software buying decisions: report
The B2B software buying process is becoming increasingly complex due to challenges such as changes in buying teams and increasing use of software marketplaces.
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How to create a culture of innovation
Companies are increasingly looking to IT to develop new products and services. Here’s how to transform your IT organization into an innovation engine.
Movers and Shakers
CIO Shannon Gath on building IT value from day one
The Teradyne CIO believes a stakeholder-centric IT organization, an effective governance model, and a team willing to ask the right questions are the keys to IT value.
The CIO Whisperers
Discover CIO Amir Arooni on shifting to product-based IT delivery
The financial services IT chief is giving the digital bank a competitive edge by empowering IT with a product-based mindset and a commitment to ‘extreme automation.’
CIO Survival Guide
Why every IT leader should avoid ‘best practices’
‘Best’ may be the enemy of good. But in IT, ‘best practice’ is the enemy of good sense. CIOs would be wise to know there are no best practices, only practices that fit best.
Movers and Shakers
Jacobs revamps its IT operating model to accelerate business
To support the global professional services firm’s new business strategy, CDIO Madhuri Andrews conceptualized three modes of IT: customer transformation, global talent, and integrated global IT operations.
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9 investments CIOs should make before recession hits
In economic downturns, cost-cutting is essential. But so too is making the right IT investments, as IT can better position their organizations to weather lean times and come out ahead for the long run.
CIO Survival Guide
XaaS isn’t everything — and it isn’t serviceable
‘Everything as a service’ doesn’t include every service IT provides, not to mention everything outside IT that can be characterized as a service. And what it leaves out is arguably more important than what it includes.
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What is value stream mapping? A lean technique for improving business processes
VSM is a lean management technique that helps businesses eliminate process redundancies and waste by finding ways to improve current lean and agile business processes.
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How a new tech-based Swedish payments authority will fight grant fraud
Every year, around $1.8 billion (SEK18 billion) is incorrectly paid out of welfare systems in Sweden. But with the use of automation and data analytics, payments will be centralized and monitored at a new IT-based authority.
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Vendor management: The key to productive partnerships
Vendor management helps organizations take third-party vendor relationships from a passive business transaction to a proactive collaborative partnership.
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7 tips for improving IT resilience in the digital era
In today’s IT world, resiliency means having the ability to deal with disruption without business interruption — all while delivering the experience users have come to expect from their tech.
CIO Survival Guide
The XaaS trap: ‘Everything as a service’ isn’t anything IT really needs
Everything as a service (XaaS) should be about extending SOA to how businesses organize. Instead, it’s just another chargeback pricing model — exactly what IT doesn’t need.
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What is RPA? A revolution in business process automation
More CIOS are turning to robotic process automation to eliminate tedious tasks, freeing corporate workers to focus on higher value work. But RPA requires proper design, planning and governance if it's to bolster the business, experts say.
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The 10 biggest issues IT faces today
Economic, market, and worldwide turbulence continue to reshape the CIO agenda as priorities shift mid-year.
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IT leader’s survival guide: 11 ways to thrive in the years ahead
Agility and resiliency have become organizational essentials in rapidly changing and challenging times. Here is how to establish an IT organization built for long-term success.
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10 ways inflation will impact IT
As inflation rises across the globe, CIOs are strategizing ways to navigate rising prices for IT supplies, services, and talent by rethinking IT portfolios, reprioritizing IT spend, and honing business efficiencies.
IDG TECHtalk Voices
3 ways to avoid traffic on the road to product-based IT
Shifting to a product operating model is a major cultural and operational change – but it’s worth the effort.
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Streamlining IT for agility
IT leaders share their experiences and advice for overhauling IT for speed, including cutting down on projects, shifting to product-based delivery, and spurring a cultural transformation.
How-To
What is ITIL? Your guide to the IT Infrastructure Library
ITIL is a framework of best practices for delivering IT services. ITILu2019s systematic approach to ITSM can help businesses manage risk, strengthen customer relations, and build an IT environment geared for growth, scale, and change.
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7 hot IT outsourcing trends — and 7 going cold
The days of low-cost commodity outsourcing are over. Today’s IT organizations seek stronger strategic partnerships based on value-generating strategies, structures, and incentives.
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9 outsourcing myths debunked
Outsourcing has evolved — and so too have misconceptions about what makes a successful sourcing partnership in a world remade by pandemic, digital transformation, talent shortages, and geopolitical turmoil.
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7 hot infrastructure and operations trends — and 7 going cold
When it comes to infrastructure and production systems, stability is king. And yet change persists, as organizations seek greater security and faster speeds u2014 without sacrificing reliability.
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Web accessibility emerges as a top CIO priority
A variety of legal and regulatory developments, along with a substantial potential market, will make digital accessibility a top priority in 2022.
Opinion
Combatting digital ignorance
CIOs: If your leadership team is asking about your cloud or 5G strategy, you’ve got some splainin’ to do.
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How to find a new job while you’re still employed
Job searching while you already have a paycheck has advantages but comes with risks. The following 10 tips can help you with your job hunt — without getting cut.
News Analysis
The top 3 roadblocks for tech implementation in financial firms
A survey covering 750 financial services companies globally has identified three main roadblocks stopping them from achieving digital transformation, according to financial technology firm Broadridge.
Feature
What’s different for CIOs in Ireland
A unique business emphasis, connections with the UK, and a central role in Europe affect Irish IT strategy and execution.
News
8 keys to a successful BI strategy
BI success requires more than just a strong technology platform. It takes laser focus on processes and personnel — and a business-first approach to gaining insights from data.
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6 ways to restructure IT for maximum productivity
From shifting operating models to favoring a more cross-functional approach to collaboration, CIOs are improving IT productivity by rethinking how IT gets work done.
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CIOs set long-term hybrid work strategies
CIOs are fully immersed in designing hybrid workscapes tuned for collaboration and productivity as they reimagine the core processes and culture of the modern hybrid enterprise.
Opinion
The CIO’s no-bull guide to effective IT
Building effective IT 101: Looking to run a successful 21st century, digital-ready IT organization? Here’s an overview on how to pull it all together.
Opinion
5 steps for finding value in the cloud
What do companies with successful cloud strategies know that their peers don’t? Where to look for value.
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9 ways CIOs will fail to support hybrid work in 2022
The heroic work CIOs did in facilitating all-remote workplaces isn’t enough to tackle what’s next. Hybrid success requires the right investments, a new mindset, and widespread cultural changes.
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8 top priorities for CIOs in 2022
2022 promises to be both exciting and challenging for IT leaders. To get the most value from IT in the year ahead, tech chiefs should focus on the following key initiatives.
Interview
AI/ML at scale: The next horizon for PPG’s data strategy
At PPG, data is key not only to IT strategy, but to enabling business strategy, says Jeff Lipniskis, global IT director. With a solid foundation in place, his focus now is on being AI ready.
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Top 7 challenges IT leaders will face in 2022
Facilitating hybrid working environments and ensuring a skills match for future success top the list of tough, ongoing issues IT leaders must navigate this year.
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Top 12 ITSM tools
IT service management has evolved into a key function for keeping the enterprise humming. These platforms can help you track and hone service workflows.
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7 hot IT budget investments — and 4 going cold
IT leaders are looking to leverage technology to fuel innovation and business transformation in the new year, with budget bets built to suit.-
Palo Alto Networks
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Palo Alto Networks
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AWS, Intel and Accenture
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