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IT Strategy

Digital first: How companies transform customer relationships
Feature

Digital first: How companies transform customer relationships

Companies are increasingly changing how they connect and serve by rolling out digital initiatives aimed at improving customer engagement and breaking down legacy barriers to new opportunities.
By Bill SnyderOct, 10 2018
7 IT projects primed for augmented reality and virtual reality
Feature

7 IT projects primed for augmented reality and virtual reality

From training to data visualization, AR and VR are proving to be bona fide business enabling technologies. Here are areas to consider putting augmented reality and virtual reality to work.
By Mary BranscombeOct, 5 2018
Making IT processes effective for the digital age
The Adaptive CIO

Making IT processes effective for the digital age

Does how IT runs itself matter to their firm’s digital transformation plan?
By Myles SuerOct, 1 2018
Why IT-business alignment still fails
Feature

Why IT-business alignment still fails

With the push for digital transformation, relations between business and IT seemed to be improving, then they took a left turn. Here’s what’s worth addressing to improve alignment in your organization.
By Minda ZetlinSep, 26 2018
What is XaaS? A way to inject agility into your digital business
Feature

What is XaaS? A way to inject agility into your digital business

Everything as a service (XaaS) is emerging as a go-to operating model for delivering IT services. Co-opting the cloud’s rapid deployment model, XaaS may also serve as a revenue engine for innovative enterprises.
By Clint BoultonSep, 25 2018
15 ways to salvage a troubled digital transformation
Feature

15 ways to salvage a troubled digital transformation

Digital journeys are rife with hurdles and setbacks. From reorganizing the ranks to insisting on value, here’s how to reboot a digital initiative gone awry.
By Esther SheinSep, 24 2018
JPMorgan Chase invests in agile platforms, digital talent
Feature

JPMorgan Chase invests in agile platforms, digital talent

At JPMorgan Chase, CIO Lori Beer is harnessing agile, APIs and microservices, and looking for new talent to help the banking giant stave off digital disruption.
By Clint BoultonSep, 24 2018
The case against the ‘business-savvy CIO’
Opinion

The case against the ‘business-savvy CIO’

Being business-savvy isn’t a radical recommendation. It’s clichéd. These days, tech know-how and business smarts are inseparable when it comes to transformational CIOs.
By Bob LewisSep, 20 2018
Rewrite or rebuild? 5 legacy system upgrade considerations
CDO at the Center

Rewrite or rebuild? 5 legacy system upgrade considerations

Is a rewrite or a rebuild of legacy systems what's right for customers, budgets and time?
By Anna FrazzettoSep, 19 2018
Augmented reality edges into IT operations
Feature

Augmented reality edges into IT operations

Enterprise augmented reality can offer some benefits to IT operations, but high prices and usability issues are hindering adoption
By Maria KorolovSep, 19 2018
Microsoft Managed Desktop: All your Windows 10 devices, managed by Microsoft
News Analysis

Microsoft Managed Desktop: All your Windows 10 devices, managed by Microsoft

With Microsoft Managed Desktop, Microsoft is betting your organization has better things to do than endpoint management. Early customers like the Seattle Reign show what to expect.
By Mary BranscombeSep, 19 2018
The workforce awakens: insights for the service desk
Enterprise Service Management

The workforce awakens: insights for the service desk

How to enable the new work environment employees are requesting and facing the challenges of a changing IT landscape.
By Nancy LouisnordSep, 13 2018
Top 10 GRC mistakes — and how to avoid them
Feature

Top 10 GRC mistakes — and how to avoid them

A sound governance, risk and compliance (GRC) strategy is more valuable — and harder to hone — than you might think. Here’s how to avoid looming disaster.
By Mike MeikleSep, 13 2018
Novartis succeeds in managing IT modernization journey with two-team approach
Creating IT Value

Novartis succeeds in managing IT modernization journey with two-team approach

Approach ensures necessary commitment and continuity for transformation.
By Peter Bendor-SamuelSep, 12 2018
How to manage IT in a spinoff: 5 tips for success
At Your Managed Service

How to manage IT in a spinoff: 5 tips for success

Know your assets, including data; and whether you stay with legacy services or go greenfield, be aware of security and the bottom line.
By Brandon CurrySep, 12 2018
In the digital age, speed is the new scale – are you mastering it yet?
Financial Services IT Goes Digital

In the digital age, speed is the new scale – are you mastering it yet?

Enterprises are craving for more speed to gain competitive advantage during digital transformation; but surprisingly, executives have limited options to respond with.
By Hakan AltintepeSep, 12 2018
7 keys to transformational outsourcing success
Feature

7 keys to transformational outsourcing success

Enterprises are investing in transformation-enabling IT services with mixed results. Here are the keys to a successful outsourcing partnership in the age of digital transformation
By Stephanie OverbySep, 12 2018
Driving digital strategy at Agero
Transformation Nation

Driving digital strategy at Agero

Bernie Gracy, chief digital officer at Agero, reveals his team’s journey from digitization to digital transformation.
By Brendan McGowanSep, 11 2018
5 critical roles for CIOs in defining digital strategy and executing digital transformation programs
Driving Digital Transformation

5 critical roles for CIOs in defining digital strategy and executing digital transformation programs

The transformational CIO collaborates on digital strategies, leads organization change, drives agile practices and experiments with platform and emerging technologies.
By Isaac SacolickSep, 10 2018
Think ahead or be left behind
Product Innovation & Technology Strategy

Think ahead or be left behind

During annual planning season, forward-thinking organizations visualize the technology landscape that will be required to enable the strategic plan and roadmap. To plan a technology strategy, organizations need to bring technology leaders to the forefront of the planning process.
By Patrick TickleSep, 7 2018
How AI is revolutionizing manufacturing
Feature

How AI is revolutionizing manufacturing

From predictive maintenance to digital twins, artificial intelligence is ushering in the next manufacturing revolution — if not for shortages of skills, data, and standards.
By Maria KorolovSep, 6 2018
GM, Synchrony bet big on private clouds
Feature

GM, Synchrony bet big on private clouds

GM's Randall Mott and Synchrony Financial's Carol Juel detail how private clouds enable them to build and scale applications with speed and agility. No public cloud required.
By Clint BoultonSep, 6 2018
Feature

New CIO? Your transition playbook in 10 (not-so-easy) steps

What you accomplish in the first six months of taking over an IT leadership role is critical. The following 10 steps will help you navigate the rocky transition, get your IT house in order and set a clear path toward a strong strategic future.
By Clint BoultonSep, 5 2018
Facing competing objectives, CIOs share prioritization strategies
Transformation Nation

Facing competing objectives, CIOs share prioritization strategies

Global IT leaders share the most effective ways to balance long-standing and innovative efforts.
By Brendan McGowanSep, 5 2018
What is OKR? A goal-setting framework for thinking big
Feature

What is OKR? A goal-setting framework for thinking big

Objectives and key results (OKR) helps establish high-level, measurable goals for your business by establishing ambitious goals and outcomes that can be tracked over the quarter.
By Sarah K. WhiteSep, 4 2018
16 time-saving tips for IT leaders
Feature

16 time-saving tips for IT leaders

Want to maximize the time your organization spends on transformational initiatives? Here’s how to eliminate time-wasting practices and streamline how work gets done.
By Paul HeltzelSep, 4 2018
Looking for an AI solution? Start here
IT’s Not Just Software

Looking for an AI solution? Start here

With artificial intelligence now a more prevalent part of technology solutions and business processes than ever, CIOs must identify and leverage the optimal AI solution for their business goals and technology stack.
By Paul ChapmanAug, 31 2018
6 secrets of successful chatbot strategies
Feature

6 secrets of successful chatbot strategies

Chatbot experts weigh in on what it takes to build a chatbot tuned for business success.
By Terena BellAug, 31 2018
The process-or-outcomes debate returns: 3 things to do today
Strategy Translation

The process-or-outcomes debate returns: 3 things to do today

Revisiting the debate in the context of today’s strategic initiatives.
By Pradeep HenryAug, 30 2018
From service provider to strategic partner: the journey continues
I’ve Been Thinking – So Should You

From service provider to strategic partner: the journey continues

The push for IT leaders and departments to elevate and transform their role into a true business partner has been going on for several years. We’re not there yet, but we can move closer. Here’s how.
By Randy PenningtonAug, 29 2018
EPD or BYOD Oxford-Samsung study looks deep into the costs and benefits
Mobile Enterprise Strategy

EPD or BYOD Oxford-Samsung study looks deep into the costs and benefits

A recent study confirms that “use of mobile devices is essentially mandatory” in today’s remote workforce. Employees are generally more favorable towards using company-issued devices than using their own. Employers that provide devices (EPD) to employees rather than reimbursing them for bringing their own (BYOD) are leaders in their fields. In this article, the author examines what organizations need to consider when deciding on EPD or BYOD, and then how to decide whether to outsource or acquire internal skills to manage the programs.
By Craig RiegelhauptAug, 28 2018
How GM CIO Randy Mott rebuilt IT for success
Feature

How GM CIO Randy Mott rebuilt IT for success

General Motors CIO Randall Mott discusses how he brought the auto maker's IT strategy in-house to drive competitive advantage, and shared his playbook for success with peers at the CIO 100 Symposium.
By Clint BoultonAug, 28 2018
Enabling critical reporting capabilities during a strategic transaction
Break the Paradigm

Enabling critical reporting capabilities during a strategic transaction

Transitions during mergers and acquisitions can bring up questions about integrated and interim reporting.
By William MillerAug, 27 2018
5 ways businesses are modernizing ITSM
Feature

5 ways businesses are modernizing ITSM

ITSM is more than service management; it’s a framework for supporting business needs. As new technology moves in and digital transformation takes hold, ITSM strategies must grow and adapt.
By Sarah K. WhiteAug, 24 2018
What is the balanced scorecard? A framework for organizational success
Feature

What is the balanced scorecard? A framework for organizational success

The balanced scorecard is a strategic planning and performance management framework that tracks financial and non-financial measures to determine an organization’s effectiveness and when corrective action is necessary.
By Bart PerkinsAug, 24 2018
Anthem taps RPA, AI in digital transformation push
Feature

Anthem taps RPA, AI in digital transformation push

The health insurance company is using robotic process automation to balance data center workloads as part of CIO Tim Skeen’s effort to make IT operations more nimble for stakeholders.
By Clint BoultonAug, 21 2018
How National Life manages organic growth from the inside out
Transformation Nation

How National Life manages organic growth from the inside out

National Life Group's CIO, Tom Anfuso, reveals how the organization — one of the fastest-growing American life insurance companies — is transforming in a traditionally staid industry.
By Brendan McGowanAug, 20 2018
The workforce awakens: IT’s impact on engaged employees
Enterprise Service Management

The workforce awakens: IT’s impact on engaged employees

Employees are most satisfied when being productive, so engage your IT workforce to make an impact on all the employees within the organization.
By Nancy LouisnordAug, 15 2018
12 signs your strategic partnership has gone wrong
Feature

12 signs your strategic partnership has gone wrong

The most successful IT partnerships are continuously evaluated. Here’s how to tell a strategic IT relationship is on the rocks — and how to get it back on track.
By Paul HeltzelAug, 15 2018
Life after CIO: Making the move to the vendor side
Movers and Shakers

Life after CIO: Making the move to the vendor side

Dan Galdenzi, chief growth officer at NASCO, discusses how he went from CIO at Blue Cross Blue Shield of Vermont to a sales and product leadership position.
By Martha HellerAug, 15 2018
How IT can still influence LOB tech spend in the digital era
Feature

How IT can still influence LOB tech spend in the digital era

The art of no: CIOs no longer control all their company’s technology spend. Here’s how to stop your business colleagues from making poor choices — without damaging IT-business relations.
By Minda ZetlinAug, 14 2018
CIOs need to consider the human side of digital transformation
The Digital CIO

CIOs need to consider the human side of digital transformation

As digital transformation happens, it's critical that CIOs focus on transitioning employee skills, as well as deploying new technologies.
By Zeus KerravalaAug, 13 2018
Reskilling IT for the AI era
Feature

Reskilling IT for the AI era

AI expertise is in short supply and high demand. Here’s how companies are filling the gap by training staff on the skills necessary to make the most of artificial intelligence.
By Maria KorolovAug, 8 2018
7 secrets to a successful multi-cloud strategy
Feature

7 secrets to a successful multi-cloud strategy

Deploying a multi-cloud strategy can lead to substantial benefits, while avoiding vendor lock-in. Here’s how to do it right.
By Bob ViolinoAug, 7 2018
Strategic planning gets real when you connect strategy to delivery
Work & Resource Management

Strategic planning gets real when you connect strategy to delivery

The strategic planning process creates strategic roadmaps that make your plan actionable and track its execution enterprise-wide. With the right tools, you can compare scenarios, prioritize initiatives, monitor progress and iterate and execute to achieve your strategy. A continuous process empowers your business to pivot in response to rapid change.
By Greg GilmoreAug, 6 2018
Is your data center dust?
The Adaptive CIO

Is your data center dust?

Is it time to stop investing in applications that are on-premises?
By Myles SuerAug, 6 2018
Yamaha revs up digital strategy in race for new revenue
Feature

Yamaha revs up digital strategy in race for new revenue

Yamaha CIO Glenn Coles is banking on digital and mobile channels, augmented reality and customer data to bolster the recreational vehicle manufacturer's fortunes.
By Clint BoultonAug, 6 2018
CIOs reveal their security philosophies
Transformation Nation

CIOs reveal their security philosophies

Global IT leaders describe their approaches to cybersecurity application and communication.
By Brendan McGowanJul, 31 2018
8 keys to a successful RPA implementation
Feature

8 keys to a successful RPA implementation

Robotic process automation can reap efficiencies and free up staff time for higher-value tasks. Here’s how to do RPA right.
By Bob ViolinoJul, 26 2018
Advice for buying or building a digital platform
Creating IT Value

Advice for buying or building a digital platform

Capturing the opportunities available through a digital platform requires understanding how they work.
By Peter Bendor-SamuelJul, 25 2018
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