IT Strategy
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Digital first: How companies transform customer relationships
Companies are increasingly changing how they connect and serve by rolling out digital initiatives aimed at improving customer engagement and breaking down legacy barriers to new opportunities.
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7 IT projects primed for augmented reality and virtual reality
From training to data visualization, AR and VR are proving to be bona fide business enabling technologies. Here are areas to consider putting augmented reality and virtual reality to work.
The Adaptive CIO
Making IT processes effective for the digital age
Does how IT runs itself matter to their firm’s digital transformation plan?
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Why IT-business alignment still fails
With the push for digital transformation, relations between business and IT seemed to be improving, then they took a left turn. Here’s what’s worth addressing to improve alignment in your organization.
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What is XaaS? A way to inject agility into your digital business
Everything as a service (XaaS) is emerging as a go-to operating model for delivering IT services. Co-opting the cloud’s rapid deployment model, XaaS may also serve as a revenue engine for innovative enterprises.
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15 ways to salvage a troubled digital transformation
Digital journeys are rife with hurdles and setbacks. From reorganizing the ranks to insisting on value, here’s how to reboot a digital initiative gone awry.
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JPMorgan Chase invests in agile platforms, digital talent
At JPMorgan Chase, CIO Lori Beer is harnessing agile, APIs and microservices, and looking for new talent to help the banking giant stave off digital disruption.
Opinion
The case against the ‘business-savvy CIO’
Being business-savvy isn’t a radical recommendation. It’s clichéd. These days, tech know-how and business smarts are inseparable when it comes to transformational CIOs.
CDO at the Center
Rewrite or rebuild? 5 legacy system upgrade considerations
Is a rewrite or a rebuild of legacy systems what's right for customers, budgets and time?
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Augmented reality edges into IT operations
Enterprise augmented reality can offer some benefits to IT operations, but high prices and usability issues are hindering adoption
News Analysis
Microsoft Managed Desktop: All your Windows 10 devices, managed by Microsoft
With Microsoft Managed Desktop, Microsoft is betting your organization has better things to do than endpoint management. Early customers like the Seattle Reign show what to expect.
Enterprise Service Management
The workforce awakens: insights for the service desk
How to enable the new work environment employees are requesting and facing the challenges of a changing IT landscape.
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Top 10 GRC mistakes — and how to avoid them
A sound governance, risk and compliance (GRC) strategy is more valuable — and harder to hone — than you might think. Here’s how to avoid looming disaster.
Creating IT Value
Novartis succeeds in managing IT modernization journey with two-team approach
Approach ensures necessary commitment and continuity for transformation.
At Your Managed Service
How to manage IT in a spinoff: 5 tips for success
Know your assets, including data; and whether you stay with legacy services or go greenfield, be aware of security and the bottom line.
Financial Services IT Goes Digital
In the digital age, speed is the new scale – are you mastering it yet?
Enterprises are craving for more speed to gain competitive advantage during digital transformation; but surprisingly, executives have limited options to respond with.
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7 keys to transformational outsourcing success
Enterprises are investing in transformation-enabling IT services with mixed results. Here are the keys to a successful outsourcing partnership in the age of digital transformation
Transformation Nation
Driving digital strategy at Agero
Bernie Gracy, chief digital officer at Agero, reveals his team’s journey from digitization to digital transformation.
Driving Digital Transformation
5 critical roles for CIOs in defining digital strategy and executing digital transformation programs
The transformational CIO collaborates on digital strategies, leads organization change, drives agile practices and experiments with platform and emerging technologies.
Product Innovation & Technology Strategy
Think ahead or be left behind
During annual planning season, forward-thinking organizations visualize the technology landscape that will be required to enable the strategic plan and roadmap. To plan a technology strategy, organizations need to bring technology leaders to the forefront of the planning process.
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How AI is revolutionizing manufacturing
From predictive maintenance to digital twins, artificial intelligence is ushering in the next manufacturing revolution — if not for shortages of skills, data, and standards.
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GM, Synchrony bet big on private clouds
GM's Randall Mott and Synchrony Financial's Carol Juel detail how private clouds enable them to build and scale applications with speed and agility. No public cloud required.Feature
New CIO? Your transition playbook in 10 (not-so-easy) steps
What you accomplish in the first six months of taking over an IT leadership role is critical. The following 10 steps will help you navigate the rocky transition, get your IT house in order and set a clear path toward a strong strategic future.
Transformation Nation
Facing competing objectives, CIOs share prioritization strategies
Global IT leaders share the most effective ways to balance long-standing and innovative efforts.
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What is OKR? A goal-setting framework for thinking big
Objectives and key results (OKR) helps establish high-level, measurable goals for your business by establishing ambitious goals and outcomes that can be tracked over the quarter.
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16 time-saving tips for IT leaders
Want to maximize the time your organization spends on transformational initiatives? Here’s how to eliminate time-wasting practices and streamline how work gets done.
IT’s Not Just Software
Looking for an AI solution? Start here
With artificial intelligence now a more prevalent part of technology solutions and business processes than ever, CIOs must identify and leverage the optimal AI solution for their business goals and technology stack.
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6 secrets of successful chatbot strategies
Chatbot experts weigh in on what it takes to build a chatbot tuned for business success.
Strategy Translation
The process-or-outcomes debate returns: 3 things to do today
Revisiting the debate in the context of today’s strategic initiatives.
I’ve Been Thinking – So Should You
From service provider to strategic partner: the journey continues
The push for IT leaders and departments to elevate and transform their role into a true business partner has been going on for several years. We’re not there yet, but we can move closer. Here’s how.
Mobile Enterprise Strategy
EPD or BYOD Oxford-Samsung study looks deep into the costs and benefits
A recent study confirms that “use of mobile devices is essentially mandatory” in today’s remote workforce. Employees are generally more favorable towards using company-issued devices than using their own. Employers that provide devices (EPD) to employees rather than reimbursing them for bringing their own (BYOD) are leaders in their fields. In this article, the author examines what organizations need to consider when deciding on EPD or BYOD, and then how to decide whether to outsource or acquire internal skills to manage the programs.
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How GM CIO Randy Mott rebuilt IT for success
General Motors CIO Randall Mott discusses how he brought the auto maker's IT strategy in-house to drive competitive advantage, and shared his playbook for success with peers at the CIO 100 Symposium.
Break the Paradigm
Enabling critical reporting capabilities during a strategic transaction
Transitions during mergers and acquisitions can bring up questions about integrated and interim reporting.
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5 ways businesses are modernizing ITSM
ITSM is more than service management; it’s a framework for supporting business needs. As new technology moves in and digital transformation takes hold, ITSM strategies must grow and adapt.
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What is the balanced scorecard? A framework for organizational success
The balanced scorecard is a strategic planning and performance management framework that tracks financial and non-financial measures to determine an organization’s effectiveness and when corrective action is necessary.
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Anthem taps RPA, AI in digital transformation push
The health insurance company is using robotic process automation to balance data center workloads as part of CIO Tim Skeen’s effort to make IT operations more nimble for stakeholders.
Transformation Nation
How National Life manages organic growth from the inside out
National Life Group's CIO, Tom Anfuso, reveals how the organization — one of the fastest-growing American life insurance companies — is transforming in a traditionally staid industry.
Enterprise Service Management
The workforce awakens: IT’s impact on engaged employees
Employees are most satisfied when being productive, so engage your IT workforce to make an impact on all the employees within the organization.
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12 signs your strategic partnership has gone wrong
The most successful IT partnerships are continuously evaluated. Here’s how to tell a strategic IT relationship is on the rocks — and how to get it back on track.
Movers and Shakers
Life after CIO: Making the move to the vendor side
Dan Galdenzi, chief growth officer at NASCO, discusses how he went from CIO at Blue Cross Blue Shield of Vermont to a sales and product leadership position.
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How IT can still influence LOB tech spend in the digital era
The art of no: CIOs no longer control all their company’s technology spend. Here’s how to stop your business colleagues from making poor choices — without damaging IT-business relations.
The Digital CIO
CIOs need to consider the human side of digital transformation
As digital transformation happens, it's critical that CIOs focus on transitioning employee skills, as well as deploying new technologies.
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Reskilling IT for the AI era
AI expertise is in short supply and high demand. Here’s how companies are filling the gap by training staff on the skills necessary to make the most of artificial intelligence.
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7 secrets to a successful multi-cloud strategy
Deploying a multi-cloud strategy can lead to substantial benefits, while avoiding vendor lock-in. Here’s how to do it right.
Work & Resource Management
Strategic planning gets real when you connect strategy to delivery
The strategic planning process creates strategic roadmaps that make your plan actionable and track its execution enterprise-wide. With the right tools, you can compare scenarios, prioritize initiatives, monitor progress and iterate and execute to achieve your strategy. A continuous process empowers your business to pivot in response to rapid change.
The Adaptive CIO
Is your data center dust?
Is it time to stop investing in applications that are on-premises?
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Yamaha revs up digital strategy in race for new revenue
Yamaha CIO Glenn Coles is banking on digital and mobile channels, augmented reality and customer data to bolster the recreational vehicle manufacturer's fortunes.
Transformation Nation
CIOs reveal their security philosophies
Global IT leaders describe their approaches to cybersecurity application and communication.
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8 keys to a successful RPA implementation
Robotic process automation can reap efficiencies and free up staff time for higher-value tasks. Here’s how to do RPA right.
Creating IT Value
Advice for buying or building a digital platform
Capturing the opportunities available through a digital platform requires understanding how they work.
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