IT Strategy
Work & Resource Management
Fighting fire with fire: the rise of enterprise software’s big change agent
To forge connected products and services that grow revenue, elevate customer experiences and expand market share, CIOs need a new way to link strategy with delivery across the enterprise.
Feature
XaaS success: Proving the value of ‘everything as a service’
CIOs are consumerizing IT in new ways, including rolling out self-service analytics and proof-of-concept-as-a-service solutions. Welcome to the age of XaaS.
Building IT Relationships
Common (and avoidable) divestiture headaches
Nearly 9 out of 10 companies plan to divest assets in the next two years, but effectively executing a divestiture from an IT perspective can be a complex and challenging process. These are a few of the common software headaches companies run into when divesting parts of their business and why properly addressing these issues in your software or cloud agreement well before a divestiture is of utmost importance.
Feature
At GM, self-service analytics drives business results
The automotive giant built a predictive analytics platform to fuel insights across its many business lines, including the emerging market for autonomous vehicles.
Feature
Why digital transformations are lagging
Executive confidence in digital transformations is waning, thanks to shaky leadership, IT-business disconnect and a failure to stoke true organizational change.
Feature
The biggest issues CIOs face today
From security management to seeking out innovative technologies, CIOs are straddling operational and transformational roles to deliver new wins while keeping IT humming.
Building IT Relationships
5 mistakes to avoid when developing a SOW with Accenture, Deloitte, and IBM
Here are five of more than 30 risk points to address in the construction of an MSOW. You should consider all program risk points prior to signing off, rather than waiting until after the signing of the MSOW to conduct the first risk assessment.
From Business Strategies to Successful IT Delivery
The art of measurement in enterprise and business architecture
The need for strategic and tactical measurements, how to have effective measurements in place that aren't limited to IT architecture and, three sources of KPIs lists for various industries.
Building IT Relationships
Is your SAP SI partner evaluation missing the mark?
The selection of the partner who will usher in your digital transformation is just as important as the software you choose. Common errors in selecting your consultant can mean long delays, business mismatches, higher costs or worse.
Competing in a Digital First World
Top 3 practical considerations for AI adoption in the enterprise
More companies are investing in AI. However, to succeed, they need to make practical considerations for explaining its reasoning, low-data density environments, and the need for richer knowledge graphs.
How-To
IT mission, vision and values statements: Foundations for success
Compelling vision, mission, and value statements provide brief but powerful descriptions of an enterprise’s purpose and method of operating.
Feature
IT as a product: Rethinking IT service delivery
Digital transformation and a renewed emphasis on customer experience have CIOs seeking a more agile approach to delivering IT services.
Feature
9 ways to get more value from business intelligence in 2018
Improved customer relations, increased employee productivity, new revenue streams — big benefits await those who breathe new life into their business intelligence strategies.
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6 most-dreaded IT projects
Patching old systems, migrating email to the cloud, unsupported compliance mandates, and ERP upgrades are some of the jobs IT pros dread most.
Driving Digital Transformation
3 ways CIOs can change the CEO’s perception of IT from cost center to strategic
CIOs that want to drive transformation should champion customer impacting programs and empower IT lieutenants to pursue operational efficiencies.
The Tech Exec’s Advisor
6 steps to help drive consumers to your direct channels
As businesses develop ever more complex distribution strategies for selling goods or services online, the integrity and parity of prices on your owned digital channels has never been more important.
Feature
How AI is reshaping IT operations
IT organizations are adopting AI-based tools to improve support, optimize infrastructure, and predict system breakdowns, freeing up staff for higher-value tasks.
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11 keys to a successful outsourcing relationship
Strategic outsourcing is a two-way street. Here’s how to increase your likelihood of getting the best from your IT service providers.
IT’s Not Just Software
The often-overlooked value of moving to the cloud
CIOs are closer to modern technology infrastructure than they may realize.
Feature
The pros and cons of outsourcing data analytics
Organizations are increasingly tapping service providers to glean insights from their data. Here are the benefits and risks of analytics outsourcing.
The Adaptive CIO
The future of CRM
What is the state of CRM and where should CRM tool vendors be going? Here's what CIOs have to say.
The CIO Advisor
Onshore vs. offshore: 8 trends driving IT support back home
When it comes to IT outsourcing, more companies are reporting plans to increase spending nearer to their own shores than “offshore.” This has several implications for CIOs and IT leaders.
Feature
What is an EPMO? The organizational key to project success
An enterprise project management office (EPMO) differs from a traditional PMO in that it operates at a strategic level in collaboration with executives to ensure projects and portfolio activities are conducting to the benefit of the overall business.
Navigating the Service Level Economy
4 resource management practices that improve business agility
Resource management is the most complex component of any services business. It is also the most misunderstood.
Opinion
The dark secrets of enterprise architecture
Architecture matters too much to entrust to a framework or methodology. But don’t worry: Not having a methodology isn’t a problem; it’s a liberation.Tip
How CIOs transform IT for the digital era
CIOs are disrupting their IT departments, introducing new operating models to stay ahead of digital changes driving their respective industries.
Midmarket CIO
Cyber insurance: Is it worth the investment?
While cyber liability insurance policies are complex and proving claims can be daunting, CIOs in the midmarket space agree access to resources make the investment worthwhile.Feature
10 do’s and don’ts for crafting more effective SLAs
SLA adherence is no guarantee of outsourcing success. Here’s how to avoid seeing red when all the lights on the service delivery dashboard are green.
Talking Tech in the Age of Cloud
4 lessons for CIOs of the future
From artificial intelligence to skills gaps and social immobility, chief information officers face many challenges.
Work & Resource Management
For your digital transformation, it’s not enough to retool – it’s time to rewire
The promise of digital transformation is inspiring, but you need to balance your commitments for digital capability development against financial objectives. Smart work and resource management solutions can make the difference between falling behind or leading the pack in this connected, digital world.
Grin and Barrett
Beware the bait-and-switch: 4 ways to avoid getting hooked by your offshore vendor
The games offshore vendors play and how to win.
Competing in a Digital First World
The path to explainable AI
As more and more enterprises use artificial intelligence to make decisions on their behalf, governance is critical, and traceability into AI reasoning paths key to build trust from customers, employees, regulators, and other key stakeholders.
Feature
7 tips for battle-testing new technologies
CIOs offer recommendations for conducting proof-of-concept technology tests, as well as vendor “bake-offs.”
The Smart Service Desk
The starting line to the pursuit of digital transformation
By leveraging next-level IT service management technology, CIOs have the opportunity to begin their journey toward digital transformation in familiar territory.
AI and the Art of Strategy
How to use AI for strategic decisions
AI is rapidly entering new markets and is quickly becoming an essential tool for business strategy decisions. Although many leaders struggle to understand how to use AI, there is a simple process flow that can be used for any AI initiative.Accelerating Innovation in the Digital Age
Are your legacy systems living in the Jurassic Age?
Struggling to spark life into your legacy systems? Learn how a mindset change and an API approach can help.
Feature
IT makeover: From cost center to revenue driver
If your company views IT as a function to be managed cost-effectively, it may be time to get innovative and elevate the perception and role of IT — to the benefit of your company and career.
Agile for Everyone
Survey insights: the state of agile and the path forward
Where are we today, and what does the future look like for agile?
Feature
5 misconceptions CIOs still have about agile
Agile has made great headway in the enterprise, but common misconceptions prevent organizations from making the most of the methodology.
Business in a Digital Age
5 ways to use artificial intelligence to scale your business strategy
Intelligent technology expectations and returns remain unclear and will require the extrapolation of data and algorithms to solidify product ideas and investments.
Feature
Flipping the script: Business leaders must learn the language of IT
At a time when seemingly every company is becoming a technology company, experts say it’s incumbent on the business to learn about the technologies shaping their digital transformations.
Feature
5 biggest IT compliance headaches and how to address them
Industry experts discuss what new regulations concerning data and technology mean for organizations and what IT can do to mitigate security and compliance issues, both old and new.
Creating IT Value
What happens when you use third-party services in digital transformation?
Tips for achieving higher digital ROI and faster time to impact.
Feature
12 data science mistakes to avoid
Well-managed analytics initiatives can reap organizational gold. But succumb to one of these common mistakes, and your data science operations can quickly go wrong.
Feature
Should you let IT teams choose their own collaboration tools?
CIOs should give IT departments the freedom to choose the collaboration tools that work best for them — without losing sight of security and compliance.Feature
Digital disruption drives CIOs to double down on innovation
From digital twinning to reverse pitching to crowdsourcing, CIOs are exploring innovative ways to facilitate digital transformations.
The Digital Divide
Complexity a killer when it comes to digital transformation success
To reduce the complexity of a digital transformation initiative, think of it as a collection of smaller pieces, not one monster application or infrastructure.
Financial Services IT Goes Digital
Digital transformation needs an effective IT strategy
To lift IT performance from “bad” to “good,” conventional strategies, stricter cost controls and increased governance may suffice. However, to become “great”, CIOs need to innovate the way they manage technology during digital transformation.
Feature
7 ways to embrace shadow IT and win
Shining a light on shadow IT can reveal potentially useful and productive technologies. Here's how to meet employees' hidden needs — reliably and securely.
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