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IT Strategy

At GM, self-service analytics drives business results
Feature

At GM, self-service analytics drives business results

The automotive giant built a predictive analytics platform to fuel insights across its many business lines, including the emerging market for autonomous vehicles.
By Clint BoultonJul, 17 2018
Why digital transformations are lagging
Feature

Why digital transformations are lagging

Executive confidence in digital transformations is waning, thanks to shaky leadership, IT-business disconnect and a failure to stoke true organizational change.
By Clint BoultonJul, 16 2018
The biggest issues CIOs face today
Feature

The biggest issues CIOs face today

From security management to seeking out innovative technologies, CIOs are straddling operational and transformational roles to deliver new wins while keeping IT humming.
By Stacy CollettJul, 11 2018
5 mistakes to avoid when developing a SOW with Accenture, Deloitte, and IBM
Building IT Relationships

5 mistakes to avoid when developing a SOW with Accenture, Deloitte, and IBM

Here are five of more than 30 risk points to address in the construction of an MSOW. You should consider all program risk points prior to signing off, rather than waiting until after the signing of the MSOW to conduct the first risk assessment.
By John BeldenJul, 10 2018
The art of measurement in enterprise and business architecture
From Business Strategies to Successful IT Delivery

The art of measurement in enterprise and business architecture

The need for strategic and tactical measurements, how to have effective measurements in place that aren't limited to IT architecture and, three sources of KPIs lists for various industries.
By Daniel LambertJul, 9 2018
Is your SAP SI partner evaluation missing the mark?
Building IT Relationships

Is your SAP SI partner evaluation missing the mark?

The selection of the partner who will usher in your digital transformation is just as important as the software you choose. Common errors in selecting your consultant can mean long delays, business mismatches, higher costs or worse.
By Len RileyJul, 3 2018
Top 3 practical considerations for AI adoption in the enterprise
Competing in a Digital First World

Top 3 practical considerations for AI adoption in the enterprise

More companies are investing in AI. However, to succeed, they need to make practical considerations for explaining its reasoning, low-data density environments, and the need for richer knowledge graphs.
By Sanjay SrivastavaJul, 2 2018
IT mission, vision and values statements: Foundations for success
How-To

IT mission, vision and values statements: Foundations for success

Compelling vision, mission, and value statements provide brief but powerful descriptions of an enterprise’s purpose and method of operating.
By Bart PerkinsJun, 28 2018
IT as a product: Rethinking IT service delivery
Feature

IT as a product: Rethinking IT service delivery

Digital transformation and a renewed emphasis on customer experience have CIOs seeking a more agile approach to delivering IT services.
By Esther SheinJun, 27 2018
9 ways to get more value from business intelligence in 2018
Feature

9 ways to get more value from business intelligence in 2018

Improved customer relations, increased employee productivity, new revenue streams — big benefits await those who breathe new life into their business intelligence strategies.
By Bruce HarphamJun, 25 2018
6 most-dreaded IT projects
Feature

6 most-dreaded IT projects

Patching old systems, migrating email to the cloud, unsupported compliance mandates, and ERP upgrades are some of the jobs IT pros dread most.
By Dan TynanJun, 25 2018
3 ways CIOs can change the CEO’s perception of IT from cost center to strategic
Driving Digital Transformation

3 ways CIOs can change the CEO’s perception of IT from cost center to strategic

CIOs that want to drive transformation should champion customer impacting programs and empower IT lieutenants to pursue operational efficiencies.
By Isaac SacolickJun, 22 2018
6 steps to help drive consumers to your direct channels
The Tech Exec’s Advisor

6 steps to help drive consumers to your direct channels

As businesses develop ever more complex distribution strategies for selling goods or services online, the integrity and parity of prices on your owned digital channels has never been more important.
By Chris DavisJun, 21 2018
How AI is reshaping IT operations
Feature

How AI is reshaping IT operations

IT organizations are adopting AI-based tools to improve support, optimize infrastructure, and predict system breakdowns, freeing up staff for higher-value tasks.
By Maria KorolovJun, 13 2018
11 keys to a successful outsourcing relationship
Feature

11 keys to a successful outsourcing relationship

Strategic outsourcing is a two-way street. Here’s how to increase your likelihood of getting the best from your IT service providers.
By Stephanie OverbyJun, 13 2018
The often-overlooked value of moving to the cloud
IT’s Not Just Software

The often-overlooked value of moving to the cloud

CIOs are closer to modern technology infrastructure than they may realize.
By Paul ChapmanJun, 12 2018
The pros and cons of outsourcing data analytics
Feature

The pros and cons of outsourcing data analytics

Organizations are increasingly tapping service providers to glean insights from their data. Here are the benefits and risks of analytics outsourcing.
By Bob ViolinoJun, 12 2018
The future of CRM
The Adaptive CIO

The future of CRM

What is the state of CRM and where should CRM tool vendors be going? Here's what CIOs have to say.
By Myles SuerJun, 8 2018
Onshore vs. offshore: 8 trends driving IT support back home
The CIO Advisor

Onshore vs. offshore: 8 trends driving IT support back home

When it comes to IT outsourcing, more companies are reporting plans to increase spending nearer to their own shores than “offshore.” This has several implications for CIOs and IT leaders.
By Randy WieleJun, 8 2018
What is an EPMO? The organizational key to project success
Feature

What is an EPMO? The organizational key to project success

An enterprise project management office (EPMO) differs from a traditional PMO in that it operates at a strategic level in collaboration with executives to ensure projects and portfolio activities are conducting to the benefit of the overall business.
By Moira AlexanderJun, 6 2018
4 resource management practices that improve business agility
Navigating the Service Level Economy

4 resource management practices that improve business agility

Resource management is the most complex component of any services business. It is also the most misunderstood.
By Ray GraingerJun, 5 2018
The dark secrets of enterprise architecture
Opinion

The dark secrets of enterprise architecture

Architecture matters too much to entrust to a framework or methodology. But don’t worry: Not having a methodology isn’t a problem; it’s a liberation.
By Bob LewisJun, 5 2018
Tip

How CIOs transform IT for the digital era

CIOs are disrupting their IT departments, introducing new operating models to stay ahead of digital changes driving their respective industries.
By Clint BoultonJun, 1 2018
Cyber insurance: Is it worth the investment?
Midmarket CIO

Cyber insurance: Is it worth the investment?

While cyber liability insurance policies are complex and proving claims can be daunting, CIOs in the midmarket space agree access to resources make the investment worthwhile.
By Blair ShiverMay, 30 2018
10 do’s and don’ts for crafting more effective SLAs
Feature

10 do’s and don’ts for crafting more effective SLAs

SLA adherence is no guarantee of outsourcing success. Here’s how to avoid seeing red when all the lights on the service delivery dashboard are green.
By Stephanie OverbyMay, 30 2018
4 lessons for CIOs of the future
Talking Tech in the Age of Cloud

4 lessons for CIOs of the future

From artificial intelligence to skills gaps and social immobility, chief information officers face many challenges.
By Barbara DarrowMay, 24 2018
Seeing the big picture in digital initiatives
Strategy Translation

Seeing the big picture in digital initiatives

Why and where to look.
By Pradeep HenryMay, 23 2018
For your digital transformation, it’s not enough to retool – it’s time to rewire
Work & Resource Management

For your digital transformation, it’s not enough to retool – it’s time to rewire

The promise of digital transformation is inspiring, but you need to balance your commitments for digital capability development against financial objectives. Smart work and resource management solutions can make the difference between falling behind or leading the pack in this connected, digital world.
By Greg GilmoreMay, 21 2018
Beware the bait-and-switch: 4 ways to avoid getting hooked by your offshore vendor
Grin and Barrett

Beware the bait-and-switch: 4 ways to avoid getting hooked by your offshore vendor

The games offshore vendors play and how to win.
By Mike BarrettMay, 21 2018
The path to explainable AI
Competing in a Digital First World

The path to explainable AI

As more and more enterprises use artificial intelligence to make decisions on their behalf, governance is critical, and traceability into AI reasoning paths key to build trust from customers, employees, regulators, and other key stakeholders.
By Sanjay SrivastavaMay, 21 2018
7 tips for battle-testing new technologies
Feature

7 tips for battle-testing new technologies

CIOs offer recommendations for conducting proof-of-concept technology tests, as well as vendor “bake-offs.”
By Clint BoultonMay, 16 2018
The starting line to the pursuit of digital transformation
The Smart Service Desk

The starting line to the pursuit of digital transformation

By leveraging next-level IT service management technology, CIOs have the opportunity to begin their journey toward digital transformation in familiar territory.
By Steve StoverMay, 14 2018
How to use AI for strategic decisions
AI and the Art of Strategy

How to use AI for strategic decisions

AI is rapidly entering new markets and is quickly becoming an essential tool for business strategy decisions. Although many leaders struggle to understand how to use AI, there is a simple process flow that can be used for any AI initiative.
By Barry Libert and Megan BeckMay, 14 2018
Accelerating Innovation in the Digital Age

Are your legacy systems living in the Jurassic Age?

Struggling to spark life into your legacy systems? Learn how a mindset change and an API approach can help.
By Ross MasonMay, 14 2018
IT makeover: From cost center to revenue driver
Feature

IT makeover: From cost center to revenue driver

If your company views IT as a function to be managed cost-effectively, it may be time to get innovative and elevate the perception and role of IT — to the benefit of your company and career.
By Minda ZetlinMay, 14 2018
Survey insights: the state of agile and the path forward
Agile for Everyone

Survey insights: the state of agile and the path forward

Where are we today, and what does the future look like for agile?
By Matt McBrideMay, 11 2018
5 misconceptions CIOs still have about agile
Feature

5 misconceptions CIOs still have about agile

Agile has made great headway in the enterprise, but common misconceptions prevent organizations from making the most of the methodology.
By Sharon FlorentineMay, 10 2018
5 ways to use artificial intelligence to scale your business strategy
Business in a Digital Age

5 ways to use artificial intelligence to scale your business strategy

Intelligent technology expectations and returns remain unclear and will require the extrapolation of data and algorithms to solidify product ideas and investments.
By Prashant KelkerMay, 10 2018
Flipping the script: Business leaders must learn the language of IT
Feature

Flipping the script: Business leaders must learn the language of IT

At a time when seemingly every company is becoming a technology company, experts say it’s incumbent on the business to learn about the technologies shaping their digital transformations.
By Clint BoultonMay, 10 2018
5 biggest IT compliance headaches and how to address them
Feature

5 biggest IT compliance headaches and how to address them

Industry experts discuss what new regulations concerning data and technology mean for organizations and what IT can do to mitigate security and compliance issues, both old and new.
By Jennifer Lonoff SchiffMay, 9 2018
What happens when you use third-party services in digital transformation?
Creating IT Value

What happens when you use third-party services in digital transformation?

Tips for achieving higher digital ROI and faster time to impact.
By Peter Bendor-SamuelMay, 9 2018
12 data science mistakes to avoid
Feature

12 data science mistakes to avoid

Well-managed analytics initiatives can reap organizational gold. But succumb to one of these common mistakes, and your data science operations can quickly go wrong.
By Mary BranscombeMay, 9 2018
Should you let IT teams choose their own collaboration tools?
Feature

Should you let IT teams choose their own collaboration tools?

CIOs should give IT departments the freedom to choose the collaboration tools that work best for them — without losing sight of security and compliance.
By Sharon FlorentineMay, 8 2018
Digital disruption drives CIOs to double down on innovation
Feature

Digital disruption drives CIOs to double down on innovation

From digital twinning to reverse pitching to crowdsourcing, CIOs are exploring innovative ways to facilitate digital transformations.
By Clint BoultonMay, 7 2018
Complexity a killer when it comes to digital transformation success
The Digital Divide

Complexity a killer when it comes to digital transformation success

To reduce the complexity of a digital transformation initiative, think of it as a collection of smaller pieces, not one monster application or infrastructure.
By Tim ScannellMay, 7 2018
Digital transformation needs an effective IT strategy
Financial Services IT Goes Digital

Digital transformation needs an effective IT strategy

To lift IT performance from “bad” to “good,” conventional strategies, stricter cost controls and increased governance may suffice. However, to become “great”, CIOs need to innovate the way they manage technology during digital transformation.
By Hakan AltintepeMay, 3 2018
7 ways to embrace shadow IT and win
Feature

7 ways to embrace shadow IT and win

Shining a light on shadow IT can reveal potentially useful and productive technologies. Here's how to meet employees' hidden needs — reliably and securely.
By John EdwardsMay, 3 2018
The possibilities and perils of platforms
Enterprise Architecture in the Digital Age

The possibilities and perils of platforms

There is a lot of buzz around the notion of platforms. This article communicates how platforms start with evaluating the organization's operating model to identify areas to expose one's firm as a platform. Once the business vision and implications are identified, some key technology capabilities need to be available to connect and expand a company's reach.
By Ethan PackMay, 1 2018
SAP Ariba’s platform strategy
Managing Innovation & Disruptive Technology

SAP Ariba’s platform strategy

A discussion with Barry Padgett, President, SAP Ariba.
By Nicholas D. EvansMay, 1 2018
Make service excellence part of service management
Enterprise Service Management

Make service excellence part of service management

Organizational leadership must work toward a culture of service excellence.
By Nancy LouisnordApr, 27 2018
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