CIO Magazine: March 15, 2002

Managing the Unexpected: Assuring High Performance in an Age of Complexity

By Karl E. Weick and Kathleen M. Sutcliffe Jossey-Bass, 2001, $25

The New CIO Mantra: Shut Up and Listen

For the next three months, keep your mouth shut and don’t do anything. It sounds simplistic, but it’s great advice for new CIOs or experienced CIOs who have just joined a company.