CIO Magazine: April 1, 2011

Feature

Three Ways Royal Caribbean Has Embraced Mobile, Made Customers Happy

Managing multiple mobile devices can yield headaches from security issues and make development confusing. But the payoff for customer-service reps is worth the effort.

Feature

Teach Young Workers to Be Business Thinkers

Train employees how to think about using data, not just how to use IT systems

Opinion

Applying Global Strategy to Local Environments

CIOs must manage regional differences to create enterprise benefits

Feature

Does Obama Really Have an Internet Kill Switch?

Cybersecurity may be top of mind for Congress this year, but the whole ‘kill switch’ thing is overblown and there’s much more on the table.

Best Practice

How to Encourage Staff Interaction Through Social Media

Enterprise collaboration tools need to be more than document-sharing repositories. These CIOs have found ways to get their people engaged.

Best Practice

Integrating Social Media Is Hard to Do

CIOs want to integrate social media updates with enterprise CRM systems, but the tools to do so are still emerging

Best Practice

Make IT Innovation Everyone’s Job

How JetBlue’s CIO instills a culture of innovation throughout his IT organization

Feature

You Can’t Use a Smartphone for Everything

The types of devices you give your colleagues and the way you deliver data have an impact on how they understand information. Business-focused CIOs learn how people in their organizations think, so they can apply the right technology...

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