CIO Magazine: September 15, 2012

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The Risks and Rewards of Using Startups

CIOs say that partnering with no-name vendors can lead to a big payoff (more innovation) or a total bust. Here's how to manage the relationship.

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Ten Questions to Ask Before Using a Startup

Using a little-known tech firm can produce big benefits, but it requires doing your homework.

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Innovation Can Start Far From Home

A Dartmouth faculty member suggests that CIOs can get fresh ideas from emerging economies, but it requires a new way of thinking

Best Practice

Tablets for Flight Attendants on American Airlines

In an effort to get closer to customers and improve sales, American Airlines is launching a new mobile strategy aimed at boosting customer loyalty by giving flight attendants tablets loaded with customer data.

Best Practice

5 Things CIOs Need to Know About CX

CX (or customer experience) has become critically important to doing business. If you're not already checking in with how your customer sees your business, it's time to start.

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iPads Lighten Load for Sales Staff At Boston Scientific

A new iPad strategy at Boston Scientific freed its sales staff from lugging around sales brochures. Finding the right cloud strategy, however, has proved more challenging.

Best Practice

Industry Group Formed to Guide U.S. Payment Card Upgrade

An industry group launched on Tuesday will guide a massive upgrade of the U.S. payment card system to a new platform designed to prevent card fraud.

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