CIO Magazine: May 1, 2013

Ramp Up Your IT Leadership Quotient

Advice for aspiring CIOs: Sharpening your communications skills and raising your industry presence will put you on the path to a CIO job.

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3 Tips to Get a Payoff From Collaboration Tools

To reap the value of collaboration tool investments, CIOs study employee behavior, create incentives and embed capabilities in current workflows


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Crowdsourcing Offers a New and Wider Path to Innovation

GE, Allstate try crowdsourcing contests where external brainiacs compete to produce the best answers to big-data analytics questions.

How to Avoid Legal Hassles When Switching Cloud Vendors

Negotiate initial cloud computing contracts to address data ownership and pricing, or you risk delaying the migration when you want to change providers.

Killing the Help Desk Softly - or Blowing It Up

A "bring your own support" movement is sprouting up within BYOD programs as employees become more self-sufficient. Is this a death knell for the IT help desk? One possible savior: an enterprise Genius Bar.

Google adds fee-based support services for cloud platform customers

Users of products like App Engine, Compute Engine and Big Query will be able to purchase access to a variety of technical support services

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How Gamification Reshapes Corporate Training

If you have a hard time getting employees to attend corporate training, maybe you need to add a little fun. To motivate workers to attend training courses, Deloitte put its course catalog online and added gamification. Badges? Turns...

6 Hot Offshore IT Outsourcing Markets Offer New Options

Typically, when you think offshore IT outsourcing you think, India. However, many emerging countries are getting aggressive offering a variety of perks in order to win new IT outsourcing business. Here are six IT and business process...

How a Private Cloud Saves Money and the Environment

When Ricoh Europe realized its IT environment was both spiraling out of control and environmentally unfriendly, it turned to a IT services provider for help. Working with Infosys, Ricoh developed a private cloud that helped it...

How Emerging Technology Fights Fraud in the Call Center

To battle innovative attacks on call centers, enterprises and IT outsourcing service providers are looking to technologies like voice biometrics and behavioral analytics.

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