CIO Magazine: March 1, 2015
CIOs Have to Learn the New Math of Analytics
Today's data-driven business runs on the almighty algorithm. But if you're not careful, those geeky formulas can stir up legal and ethical trouble.
Loyalty Club Uses Data Analytics to Send Pitches That Hit the Target
Club Premier uses a data mart and analytics to help partners send targeted promotional offers to the customers most likely to respond.
How CIOs Create a Great Customer Experience
These CIOs collaborate with marketing, continually innovate and use surveys of customer satisfaction.
Customers Should Be at the Center of the CIO's Agenda
CIOs should focus on systems that deliver a great customer experience at every interaction, according to Forrester Research analysts.
California Firefighters Battle Blazes With Data From the Cloud
Crews on the ground use mobile devices to access digital images and data streams as they plan their strategies for responding to California wildfires.
IT Is a Game-Changer for Tennis
Fans, players, sponsors and coaches all benefit from IT, says Lewis Sherr, chief revenue officer of the U.S. Tennis Association.
When Backup Is a Disaster
Utility Company AMP overhauls a mishmash of backup and recovery procedures to create one coherent plan.
5 Things CIOs Need to Know About Hybrid Clouds
The definitions of 'hybrid cloud' may vary, but it's time to start planning the architecture now. It will require new ways of managing IT resources.
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