The Healthcare Sector’s Digital Transformation Balancing Act



Healthcare and cloud computing

As in most other industries, healthcare companies are looking to the cloud to modernize IT infrastructure to accelerate new digital initiatives. However, companies in this sector are challenged by security and compliance requirements as well as difficult-to-replace legacy systems that hinder cloud transformation.

Anupama (Anu) Ambe, vice president and senior client partner executive in IBM Global Technology Services, recently provided her perspective on healthcare companies’ cloud migration paths, including how the right partner and managed services can facilitate the journey.

Q: What are the biggest challenges for healthcare companies as they get ready for cloud-enabled digital transformation?

A: Healthcare companies need to find the right pace of transformation. There is dependence on a partner ecosystem where applications are not transforming at the same pace. Until a cloud provider of a medical record system or lab system moves their architecture to be cloud-native-friendly, it’s hard for companies to realize the benefits. Simply moving workloads to a public data center will not deliver the benefits. Healthcare organizations are going to be in a hybrid phase for some time, so they need experts who can help with strategy and chart this multiyear road map.

Q: What security and compliance challenges does public cloud present to healthcare companies as they map out an IT infrastructure modernization strategy?

A: The rise in ransomware this year changed the notion of cyberresilience. It’s not always about having a sophisticated network security detection system but making sure the entire organization is prepared to recover. At the compliance level, the issue is when you move data off-premises, do you have the 200 to 300 controls that need to be in place for HIPAA and other regulations and can you manage the operational aspects in a hybrid environment. It takes hard work to manage multiple types of security when transporting data across on-prem and cloud.

Q: How does Kyndryl's Managed Private Cloud Infrastructure-as-a-Service address these challenges, and how does IBM help healthcare companies effectively manage hybrid cloud migration?

A: Managed Private Cloud IaaS delivers a consumption-based OpEx service model on-prem that doesn’t require customers to be locked down with multiple vendors. It allows organizations to standardize a certain portion of their workloads and provides talent to keep the environment up and running as a black box, available when needed.

Kyndryl delivers end-to-end management and integration of the entire private cloud stack—including the network, operating system, and virtualization layer—through managing the automation associated with provisioning. This is not a leasing model in disguise. This is a true as-a-service consumption-based model, so if strategy changes, clients don’t get locked into having to put X million dollars of investment into the ecosystem. Kyndryl takes on that burden.

Anupama (Anu) Ambe is the senior client partner executive for strategic accounts in the healthcare industry for IBM Global Technology Services (soon to be Kyndryl). Anu partners with clients to modernize and run their critical infrastructure and help them achieve their strategic goals. In addition to managing client relationships, Anu has extensive experience in leadership roles for services engineering, data analytics, service delivery, and general management. She is an active supporter of gender diversity, having held leadership roles in women’s leadership councils and as a gender diversity ambassador.

For more information on Kyndryl's Managed Private Cloud IaaS, visit

[1]Kyndryl is currently a wholly-owned subsidiary of International Business Machines Corporation with the intent that Kyndryl will be spun-out.