A new era in experience

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The pandemic has brought about many changes in business, which have affected communications and engagement between colleagues and customers. Research found that in 2020, revenue fell for 72% of European brands, while 44% struggled to fund technology and 33% postponed technology acquisitions.

In collaboration with the London School of Economics, Adobe have released a new study, ‘The New Era in Experience’, with tips from experts on the best ways brands can adapt, survive and thrive in the digital era.

This study explores:

  • How to create standout customer experiences and future-proofing your business.
  • The best way to deal with the challenges and opportunities exposed by the COVID-19 pandemic.
  • The attributes of ‘survivors, hiders and thrivers’, with case studies of thriving brands, including Vodafone and Boots.
  • How to embrace digital transformation.

Click below to discover how to create standout customer journeys and get set for success in a digital age.

REPORT: Download now