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There are many aspects to creating the best employee experience possible. Whether your employees are working remotely or based in the office, there are certain things to consider both for retention and business profitability.
Discovering how to work best with your team requires an understanding of the needs of all team members, and building a framework that can support this. CIOs must work with other C-suite members of the organization to improve the EX strategy and determine how technology can be used to assist this process of optimization. As the level of job satisfaction and employee engagement impacts the customer experience overall success of the business, it’s important to get right.
This nine-step guide outlines the ways in which CIOs can ensure a good customer experience.