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Zendesk to lay off another 8% of its staff, cites macroeconomic issues

The new tranche of layoffs comes just six months after the company let go of 300 staffers and hired a new CEO in order to navigate its operations through macroeconomic distress.

By Anirban Ghoshal

Jun 01, 2023 3 mins

CRM SystemsIT Jobs

Alteryx works in generative AI for speedy analytics results

OpenAI integration and AI wizardry for report generation are aimed at making Alteryx’s analytics products more accessible.

By Jon Gold

May 25, 2023 3 mins

Analytics

Register for CSO's Future of Cybersecurity Summit

CSO’s Future of Cybersecurity Summit on June 8 will look at the security angles of emerging technologies, the state of cyberinsurance, and how to best manage the ever-changing regulations around data privacy, governance and more.

By Beth Kormanik

May 24, 2023 4 mins

Security PracticesCareersIT Leadership

EU’s AI Act challenge: balance innovation and consumer protection

The AI Act is a work in progress since 2021, and discussions about how strongly AI should be regulated are only heating up in the EU. While some call for more control and rights for consumers, others fear rules could stall the innovation engine.

By Martin Bayer

May 22, 2023 6 mins

RegulationArtificial Intelligence

Examining the fallout of APAC tech skills shortages

Companies around the world are either experiencing or bracing for a skills gap. In the Asia-Pacific (APAC) region particularly, roles are becoming increasingly difficult to fill but efforts to address the business challenge are rising to the occasion.

By Joanne Carew

May 19, 2023 5 mins

IT JobsIT SkillsIT Leadership

ServiceNow, Nvidia to bring generative AI to enterprise workflows

The first results of the collaboration, which includes Nvidia’s NeMo foundation models, Nvidia’s DGX Cloud, and ServiceNow’s workflow platform, will see the companies offer AI generative applications for IT.

By Anirban Ghoshal

May 17, 2023 3 mins

Artificial IntelligenceEnterprise Applications

Einstein GPT gives Salesforce unifying vision for high-profile acquisitions

Salesforce is bringing the power of generative AI to all its offerings, showing that its multi-billion-dollar acquisitions in recent years can create a whole greater than the sum of its parts.

By Thor Olavsrud

May 17, 2023 7 mins

Technology IndustrySalesforce.comArtificial Intelligence

SAP takes steps toward ‘green ledger’ for carbon accounting

New tools and capabilities in S/4HANA aim to help enterprises account for carbon emissions across their entire supply chain, as consumers and regulators seek more accurate, timely information about the climate impact of their products.

By Peter Sayer

May 16, 2023 5 mins

SAPSupply ChainGreen IT

SAP to add generative AI, industry smarts to CX tools

A digital assistant incorporating generative AI functions is one improvement to SAP’s customer experience software the company will discuss at its Sapphire conference this week.

By Peter Sayer

May 16, 2023 5 mins

SAPApplication IntegrationArtificial Intelligence

Oracle first to open a cloud region in Serbia

Oracle will offer over 100 Oracle Cloud Infrastructure (OCI) services and applications in the new region near Kragujevac, which Serbia intends to make into a tech hub.

By Anirban Ghoshal

May 15, 2023 3 mins

Cloud Computing

Tableau GPT brings generative AI to Salesforce data analytics suite

Salesforce’s business intelligence updates include Tableau GPT for natural language queries, Tableau Pulse for automated analytics, and integration with Data Cloud.

By Anirban Ghoshal

May 09, 2023 7 mins

Business IntelligenceEnterprise Applications