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4 digital customer experience success stories

Walmart, Ally Financial, and Raytheon are among the wide range of companies that have moved rapidly to build out new digital services to accommodate customer preferences.


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6 ways to harness the value of open data

A treasure trove of free information assets is dispersed across public and private institutions. Here's how can you use that data to drive business success.


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5 ways the CDO can strengthen analytics strategies

Get more value out of your data by avoiding common pitfalls.


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Making the most of university tech talent

From establishing tech incubators to providing STEM education grants, companies are developing deep ties to tech talent at local universities while facilitating key IT skills development.


Roshan Navagamuwa, CIO, CVS Health

CVS Health puts customers at the center in product management shift

CIO Roshan Navagamuwa explains how a software engineering culture and four-layer architecture are helping $268B CVS Health become the world’s leading health solutions company.


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Leveling up your IT talent strategy

The promise of technology advancements and digital transformation has helped CEOs finally recognize what the best CIOs have known all along: IT is the business. Is your talent strategy keeping pace?


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Five big ideas for reinventing IT

Whatever your challenges, reinvention requires big thinking.


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6 tips for ensuring IT manager success

Are your department managers reaching their full potential? Here’s how to gain relevant insights into their performance — and to ensure necessary adjustments are made.


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Papa John's serves up AI for more efficient ordering

The quick-service chain rolls out AI-assisted call center software to help humans focus more on making and delivering its pizzas.


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4 reasons to prioritize developers' infrastructure needs

In the rush to deliver new digital solutions, companies often ignore the needs and requirements of development infrastructures and cut corners in devops processes, resulting in missed problems and costly fixes down the road.


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CIOs embrace business-led IT amid tech democratization

Shadow IT no more: CIOs are increasingly welcoming technologies built or bought by business lines, while providing governance and vendor management support.


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SAFe certification: Launch your Scaled Agile Framework career

The Scaled Agile Framework (SAFe) helps large organizations leverage the benefits of agile, making those who have SAFe certification in demand. Here’s how to kick off your SAFe career in the right direction.


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Episode 3: Evolving Your Cloud Strategy for Changing Times

Episode 3: There’s no doubt the cloud offers a range of benefits if used to its maximum potential. After the first wave of cloud investment, however, the essential considerations have changed. In this third and final episode our...


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The year of ransomware: Don’t be the next victim

Reducing your susceptibility to an attack will make you a less attractive target to financially motivated cyber-criminals.


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How Salesforce finds and upskills AI talent

The talent gap is the No. 1 impediment to AI success. Salesforce.com’s multipronged approach can provide IT leaders with a playbook for finding and upskilling talent where they may not have thought to look.