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The rise of servant leadership

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Enterprise service management systems help organizations deliver employee services easily and efficiently. Here are some of the top ESM systems and key capabilities to look for.
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5 hidden costs of working with alt data

5 hidden costs of working with alt data

Alt data offers enterprises the opportunity to gain competitive advantage, but the costs of integrating it into business workflows may be more than you think.
By Martin De SaullesMay, 19 2022
How to make the consultant’s edge your own

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By dodging your culture of silence and offering employees an escape from the bureaucracy of blamestorming, consultants show how to discover and address root causes.
By Bob LewisMay, 18 2022
Five areas where EA matters more than ever

Five areas where EA matters more than ever

Businesses are employing enterprise architecture to improve product delivery, risk management, and even employee retention, among other business-critical uses.
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Tableau adds data storytelling to its revamped cloud platform

Tableau adds data storytelling to its revamped cloud platform

The Salesforce company wants to make data more accessible with a set of self-service tools built into its new-look Tableau Cloud platform.
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5 tips for building your innovation ecosystem

5 tips for building your innovation ecosystem

If it’s innovation you’re after, look beyond the brand names. Chances are, they’re not as innovative as you may think.
By Nicholas D. EvansMay, 17 2022
6 business risks of shortchanging AI ethics and governance

6 business risks of shortchanging AI ethics and governance

Factors inherent to artificial intelligence and its implementation can have dire ramifications for your company if ethics and governance aren’t baked into your AI strategy.
By Maria KorolovMay, 17 2022
What is ITIL? Your guide to the IT Infrastructure Library

What is ITIL? Your guide to the IT Infrastructure Library

ITIL is a framework of best practices for delivering IT services. ITIL’s systematic approach to ITSM can help businesses manage risk, strengthen customer relations, and build an IT environment geared for growth, scale, and change.
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The rise of servant leadership

The rise of servant leadership

The Great Resignation has ushered out command-and-control style leadership in favor of empathy and empowerment. These tech leaders put those principles into practice.
By Stacy CollettMay, 16 2022
The technologist’s classic blunder

The technologist’s classic blunder

Steve Jobs fell for it, so did Steve Sewell, founder of Builder.io, among countless others. But avoiding it takes just a simple mindset shift.
By Matthew TysonMay, 13 2022
Oracle integrates CDP data in Fusion Cloud for better customer service

Oracle integrates CDP data in Fusion Cloud for better customer service

As enterprises step up efforts to enhance customer experience, Oracle is integrating data from its Unity Customer Data Platform (CDP) into its Oracle Service application, as part of the company’s Fusion Cloud Customer Experience (CX) offering.
By Anirban GhoshalMay, 12 2022
D-Wave puts a third quantum computer in the cloud

D-Wave puts a third quantum computer in the cloud

The company is making its third D-Wave Advantage system available via Amazon Braket and has updated its tools to enable enterprises to apply quantum annealing to new optimization problems.
By Peter SayerMay, 12 2022
Top 8 predictive analytics tools compared

Top 8 predictive analytics tools compared

Predictive analytics tools comb through your data to divine visions of your business future. Here’s an overview of the wide array of options available today.
By Peter WaynerMay, 12 2022
CIOs look to foster innovative IT cultures, post-COVID

CIOs look to foster innovative IT cultures, post-COVID

Coming out of the pandemic, CIOs are placing a greater emphasis on innovation by re-engineering IT cultures for sustained creativity and expanding on breakthrough pandemic solutions.
By Esther SheinMay, 11 2022
Redefining the CIO role post-pandemic

Redefining the CIO role post-pandemic

A tumultuous two years have shifted expectations of what IT could and should deliver. Today, CIOs are taking stock and redrawing the boundaries around their role and responsibilities.
By Doug DrinkwaterMay, 11 2022

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