Digital Transformation

Digital Transformation | News, how-tos, features, reviews, and videos

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CIOs seek digital momentum coming out of crisis mode

CIOs who scrambled to support remote workforces during the COVID-19 pandemic are padding their digital operating models with practices and tools geared for digital transformation.

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7 low-cost, high-impact IT initiatives you can launch today

Launching an impactful project doesn't have to break your budget. Here are seven performance-boosting initiatives to push your organization forward — even in lean times.

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6 ways to make IT operations more efficient

As CIOs head into uncertain economic times, operational efficiency again takes center stage. Here’s how to streamline IT operations and trim budget while still fueling business growth.

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COVID-19 crisis accelerates rise of virtual call centers

Call center operations have increasingly gone remote, but the pandemic has accelerated the WFH CX support trend, as IT leaders at T-Mobile and American Express attest.

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10 reasons why digital transformations fail

Culture shock, competing priorities, resistance to change and talent deficits — if you’ve encountered any of the following issues, you may want to re-evaluate your digital transformation.

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Seeking opportunity in crisis, boards uphold digital growth agendas

Determined to find opportunity in the COVID aftermath, boards are leaning in with more management support in addition to their usual strategic oversight. Navigating the post-pandemic world will amplify IT leadership in agility and...

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Does digital transformation ever end?

The digital journey may be rife with timelines and launch dates, but the overall goal is much loftier: To develop an organization that is more responsive to change — not as an event but as an ongoing reality.

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8 tips for driving digital strategy during COVID-19

The coronavirus crisis has upended operations as we knew them. To meet the challenge, CIOs must channel a lean startup mentality and rethink their approaches to managing IT.

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Digital KPIs: Your keys to measuring digital transformation success

CIOs use digital KPIs to gauge the impact of digital business initiatives. The KPIs also recalibrate digital models based on value and performance.

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How AI is transforming retail

Retailers looking to develop new customer experiences need to make artificial intelligence part of their digital transformation plans or risk falling further behind.

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10 ways coronavirus will impact your outsourcing strategy

From business continuity challenges to pricing model modifications, the COVID-19 pandemic is having far-reaching effects on IT service delivery, as IT leaders adjust and prep for the new, new normal.

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CIOs and COVID-19 crisis: thoughts on business continuity

In the midst of the coronavirus pandemic, a group of CIOs look at business continuity and share what’s working, what’s not and what lessons they have learned.

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Real-world tips for ensuring digital ROI

Digital transformations are struggling to produce value, delivering less profit than expected, thanks to several pitfalls unique to the digital journey and an inability to pivot midstride.

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The next digital disruption: The CIO role

Digital disruption is more than just an organizational existential threat. Here are five key disruptors that are reshaping the CIO role — and the skills IT leaders will need to adapt.

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5 tips for navigating supplier relationships in an economic downturn

Don't let cost-cutting derail your digital transformation; take these steps to strengthen supplier relationships.

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Doubling down on digital transformation during the coronavirus pandemic

CIOs opting to hunker down and wait out COVID-19 should think again. By revving up their digital business strategies, they position themselves for growth when the pandemic subsides, say experts and CIOs.

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What makes a great chatbot? Laser focus on customers

Chatbot success hinges on the right NLP algorithms and regular upkeep, experts say. Here’s how to ensure your chatbot initiative pays off.

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CIOs say personal disruption comes before digital disruption

Why CIOs and their teams need to change themselves first, before digital disruption can work for the entire organization.

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