Generative AI

ServiceNow boasts industry-first gen AI general availability with Vancouver release of Now

Most major software vendors say they will incorporate generative AI in their applications; ServiceNow claims it will be the first to deliver the code.

By Peter Sayer

20 Sep 20236 mins

CIOSoftware ProvidersZero Trust

Oracle’s Fusion Cloud CX, ERP, and SCM get generative AI features

By Anirban Ghoshal

19 Sep 20236 mins

OracleGenerative AIHuman Resources

Salesforce readies Einstein Copilot to unleash generative AI across its offerings

By Peter Sayer

12 Sep 20236 mins

Technology IndustryGenerative AIArtificial Intelligence

Articles

20 issues shaping generative AI strategies today

From acceptable use policies to change management challenges, CIOs are at the center of a quickly unfolding IT revolution that requires deft navigation of emerging and evolving issues across the business landscape.

By Mary K. Pratt

31 Jul 2023 15 mins

Generative AIIT Strategy

IT leaders grapple with shadow AI

Generative AI promises dramatic productivity gains, but rogue use must be curtailed until control is gained.

By Stan Gibson

27 Jul 2023 10 mins

Generative AIIT GovernanceIT Strategy

ServiceNow adds new features to its Now Assist generative AI assistant

Alongside the new features, the company announced its approach to commercialization with premium SKU offerings across ITSM, CSM, and HRSD, beginning in September with the Vancouver platform release.

By Anirban Ghoshal

26 Jul 2023 3 mins

ServiceNowGenerative AIArtificial Intelligence

CIOs are bullish on the possibilities for generative AI: report

Generative AI is pushing AI technology into the enterprise mainstream, according to a just-released survey of senior executives.

By Jon Gold

18 Jul 2023 3 mins

Generative AIEnterprise Applications

Should you build or buy generative AI?

You can adopt generative AI by taking, shaping or making the models you need. But the more you build, the more resources are needed, and even systems you buy will need building work.

By Mary Branscombe

14 Jul 2023 11 mins

CIOGenerative AIBig Data

Edmunds sets stage for AI with data infrastructure consolidation

The automotive information services company is beginning to leverage generative AI and other machine learning capabilities, but it first had to re-envision its infrastructure for data processing, data warehousing, and data science.

By Thor Olavsrud

10 Jul 2023 6 mins

CIOGenerative AIMachine Learning

Repsol doubles down on digital transformation

When Juan José Casado Quintero was recently appointed CDO of the Madrid-based multinational energy and petrochemical giant, he committed to the company’s second wave of digital transformation reaping as much success, if not more, than the first.

By Irene Iglesias Alvarez

05 Jul 2023 6 mins

CIOGenerative AIDigital Transformation

It’s a new dawn of AI-powered knowledge management

Smaller, open-source AI large language models offer enterprises the chance to leverage their own data assets for innovation and competitive advantage.

By Martin De Saulles

03 Jul 2023 5 mins

CIOGenerative AIArtificial Intelligence

AWS launches no-code service AppFabric with generative AI assistance

AWS AppFabric is expected to provide generative AI-based assistance across all its supported SaaS applications, based on Amazon Bedrock, in the second half of the year.

By Anirban Ghoshal

28 Jun 2023 6 mins

Amazon Web ServicesGenerative AINo Code and Low Code

AWS invests $100 million in new Generative AI Innovation Center

The new center, which will offer free workshops and training, is expected to help enterprises accelerate the development of generative AI-based applications while promoting AWS technology.

By Anirban Ghoshal

22 Jun 2023 2 mins

Generative AIArtificial IntelligenceEnterprise Applications

How AI is reshaping demand for IT skills and talent

With artificial intelligence poised to become a business priority across every industry, employers are eyeing the skills necessary to lead the next leap in AI-assisted digital transformation.

By Sarah K. White

22 Jun 2023 8 mins

CIOGenerative AIIT Skills

7 key questions CIOs need to answer before committing to generative AI

When asked, IT leaders, and the companies they represent, must be able to immediately harness the power of generative AI, and understand, as well as manage, potential vulnerabilities, biases, and other risks to protect sensitive data and maintain customer trust.

By Maria Korolov

21 Jun 2023 11 mins

CIOICT PartnersGenerative AI