COVID-19
Remote hiring wins have CIOs rethinking recruitment, post-pandemic
IT leaders at NetApp, CommScope and DocuSign have taken to recruiting talent virtually, which may become permanent practice even after concerns about the coronavirus pandemic subside.
Scenario planning for the next new normal: 7 key questions
Scenario planning is a highly effective approach to objectively preparing for the next and ever-evolving normal. Here's how to get started.
Companies embrace emerging tech in return-to-office prep
Machine learning, mobile software and videoconferencing are among the technologies enterprises are adopting to lay the groundwork for welcoming employees back safely to corporate offices.
COVID-19 crisis accelerates rise of virtual call centers
Call center operations have increasingly gone remote, but the pandemic has accelerated the WFH CX support trend, as IT leaders at T-Mobile and American Express attest.
3 steps to creating an inclusive remote workplace
Bringing your whole self to work now includes showing up with your socioeconomic class as the backdrop and brings new challenges around equity and access.
Sharp IT budget cuts expected in wake of COVID-19
Gartner and IDC see global IT spending dropping precipitously this year, with cloud services an exception as enterprises accelerate transformational strategies.
Use of cloud collaboration tools surges and so do attacks
Some industries have seen increases in cloud-related threat events rise as much as 1,350% since the COVID-19 crisis began.
CIOs offer strategies for engaging an entirely mobile workforce
Working from home has been a success operationally, but it has strained people, processes and technology. CIOs discuss the opportunity to make each better in the days to come.
How the pandemic is affecting tech jobs, skills and certifications
It may be too early to know exactly how COVID-19 will impact tech jobs and skills in the long run, but there are clear signs of things to come.
Remote work tests CIOs' soft skills amid coronavirus crisis
From virtual office hours to Yam Jams and WFH Slack sessions, CIOs are doing everything they can to keep their teams connected during a pandemic that has driven them, physically, apart.
Amid the pandemic, using trust to fight shadow IT
With most workers scattered at home and trying to come up with their own ad-hoc IT workarounds, there’s an easy way for IT shops to build trust: communicate.
Weaving empathy into digital strategy: Lessons from NZ’s Mercury
Chatbots and self-service cannot be default customer service channels, especially during an unprecedented event such as COVID-19
CIOs reshape IT priorities in wake of COVID-19
Surfacing from crisis mode, CIOs find themselves redefining IT priorities, thanks to budgets in flux, a rising need to refine business processes, and new outlooks on the future of work.
Coronavirus: Managing (and pivoting) during a crisis
Updated: If you weren’t entirely prepared for COVID-19, you’re not alone. Ensuring business continuity in crisis management mode requires the right mix of technology, patience and agility. We hope this collection of Insider Pro...
5 tips for leading IT from home
Leadership is being redefined in quarantine as IT executives find themselves overseeing IT operations from home. Here’s how to lead your department from a distance.
How data analysis, AI, and IoT will shape the post-pandemic ‘new normal’
Only a common public health infrastructure of AI, cloud computing, streaming, and the Internet of Things can marshal our data against pandemics
APAC pandemic lessons: Quick-thinking New Zealand CIOs a model to follow
Editorial leaders from CIO editions in ASEAN, Australia, New Zealand and India share in-market challenges, key lessons and examples of best practice during COVID-19.
8 tips for driving digital strategy during COVID-19
The coronavirus crisis has upended operations as we knew them. To meet the challenge, CIOs must channel a lean startup mentality and rethink their approaches to managing IT.
IT’s 10 biggest challenges amid COVID-19
The coronavirus pandemic has disrupted IT operations across nearly every industry. Here’s how IT leaders are rising to the challenges.
Taking on a stretch assignment: Insights from Liz Gosling of NZ’s AUT
Liz Gosling is the CIO and director of operations at the university's emergency management team
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