CloudOps: A framework for optimizing your cloud operations
Enterprises looking to level up their cloud strategies are turning to this emerging framework for optimizing performance and managing the cost of doing business in the cloud.
IT leaders take on pandemic tech debt
The past two years have seen CIOs accelerating digital initiatives as a matter of business survival. Now, those services are being reassessed for long-term value, as CIOs finally get serious about ensuring technical debt is no longer a drag.
McDermott data innovations fuel business transformation
The oil rig contractor is shifting to stay ahead of sustainability trends. New products borne of IT innovations around the company’s data operations are helping it get there, CIO Vagesh Dave says.
Top 10 AI graduate degree programs
Thinking about getting your graduate degree in artificial intelligence? Here are 10 of the top schools with AI degrees worth pursuing.
National Grid’s energy transformation is fueled by IT
Global CIO Adriana Karaboutis is modernizing the utility’s data stack and digitizing its grid to transform National Grid into an ‘intelligent connected utility’ capable of integrating with a range of energy sources.FROM OUR ADVERTISERS
Only engaged service teams can deliver next-level customer loyalty in an era of uncertainty
Aligning service innovation, agent capabilities, and customer expectations provides a transformative opportunity to foster loyalty and drive business growth.
5 hidden costs of working with alt data
Alt data offers enterprises the opportunity to gain competitive advantage, but the costs of integrating it into business workflows may be more than you think.
10 top enterprise service management systems—and how to choose
Enterprise service management systems help organizations deliver employee services easily and efficiently. Here are some of the top ESM systems and key capabilities to look for.
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How to make the consultant’s edge your own
By dodging your culture of silence and offering employees an escape from the bureaucracy of blamestorming, consultants show how to discover and address root causes.
Precision Medicine Group’s Michael Stoeckert on IT healthcare ecosystems
Michael Stoeckert, Global CIO, Precision Medicine Group, joins host Maryfran Johnson for this CIO Leadership Live interview, jointly produced by CIO.com and the CIO Executive Council. They discuss servant leadership culture, employee experience focus, global diversity efforts, IT healthcare ecosystems and more. This episode is sponsored by the Fairfax County Economic Development Authority. Learn more at FairfaxCountyEDA.Org.
From CIO to COO at DXC Technology
Because everything DXC was doing operationally involved technology, DXCu2019s CEO saw then-CIO Chris Drumgoole as the perfect candidate for the COO position.
Lexmark’s Vishal Gupta on infusing every decision with AI
The company’s AI community of excellence has created not only a talent pipeline, but a use case pipeline to fuel future innovation.
Five areas where EA matters more than ever
Businesses are employing enterprise architecture to improve product delivery, risk management, and even employee retention, among other business-critical uses.
Tableau adds data storytelling to its revamped cloud platform
The Salesforce company wants to make data more accessible with a set of self-service tools built into its new-look Tableau Cloud platform.
5 tips for building your innovation ecosystem
If it’s innovation you’re after, look beyond the brand names. Chances are, they’re not as innovative as you may think.
6 business risks of shortchanging AI ethics and governance
Factors inherent to artificial intelligence and its implementation can have dire ramifications for your company if ethics and governance aren’t baked into your AI strategy.
Ciena takes aim at the ‘ticket-less’ call center
The networking services company has turned to Amazon Connect to develop a cloud-based contact center geared for delivering enhanced customer service and reduced costs.
What is ITIL? Your guide to the IT Infrastructure Library
ITIL is a framework of best practices for delivering IT services. ITILu2019s systematic approach to ITSM can help businesses manage risk, strengthen customer relations, and build an IT environment geared for growth, scale, and change.
The rise of servant leadership
The Great Resignation has ushered out command-and-control style leadership in favor of empathy and empowerment. These tech leaders put those principles into practice.
The technologist’s classic blunder
Steve Jobs fell for it, so did Steve Sewell, founder of Builder.io, among countless others. But avoiding it takes just a simple mindset shift.
Progressive bridges skills gap with internal coding bootcamp
Progressiveu2019s in-house IT Programmer Bootcamp reskills select non-tech staff for tech roles, filling organizational skill gaps and enhancing retention by investing in employeesu2019 careers.
Oracle integrates CDP data in Fusion Cloud for better customer service
As enterprises step up efforts to enhance customer experience, Oracle is integrating data from its Unity Customer Data Platform (CDP) into its Oracle Service application, as part of the company’s Fusion Cloud Customer Experience (CX) offering.
D-Wave puts a third quantum computer in the cloud
The company is making its third D-Wave Advantage system available via Amazon Braket and has updated its tools to enable enterprises to apply quantum annealing to new optimization problems.
Top 8 predictive analytics tools compared
Predictive analytics tools comb through your data to divine visions of your business future. Here’s an overview of the wide array of options available today.
Veteran CIO Neal Sample: All architecture is wrong
The business executive, technologist, and former champion debater explains why you should go where the data takes you and how to avoid getting too invested in your ideas.
Redefining the CIO role post-pandemic
A tumultuous two years have shifted expectations of what IT could and should deliver. Today, CIOs are taking stock and redrawing the boundaries around their role and responsibilities.
Lumentum CIO Ralph Loura on adopting a challenger mindset
Having creative tension on your IT team produces u201ca much more effective outcome than the old IT order-taker kind of role.u201d
CIOs look to foster innovative IT cultures, post-COVID
Coming out of the pandemic, CIOs are placing a greater emphasis on innovation by re-engineering IT cultures for sustained creativity and expanding on breakthrough pandemic solutions.
IBM adopts ‘Rise with SAP’ for internal ERP cloud move
IBM will also offer to host clients’ S/4HANA systems on Power servers under the Rise umbrella.
8 business concepts IT leaders should master
CIOs must master critical business concepts to fulfill their new mandate of being business partners with their leadership peers. Here are the latest business terms and notions impacting IT.
What is a customer data platform? A unified customer database
CDPs are prepackaged, unified customer databases that pull data from multiple sources to create customer profiles.
Reskilling IT for digital success in a tight talent market
IT leaders are upskilling IT staff in sought-after skills to support organizational transformations — and to improve employee retention. Here, CIOs share training strategies and lessons learned.
Why retail CIOs are trending up in the C-Suite
For two decades, Cathy Hotka has worked tirelessly helping retail CIOs advance their careers. Her best advice: u201cTake the time to understand what your value is within your ecosystem.u201d
Google Cloud data engineering, analytics systems target manufacturers
The solutions aim to unify and analyze data from manufacturing assets and will compete with similar industry offerings from the stables of AWS, Oracle, Microsoft and IBM.
SAP trials meeting-free Fridays
CIO Florian Roth’s team was one of the first to adopt the Friday focus on deep work.
United transforms travel experience with Agent on Demand
The airlines’ digital customer service gives travelers access to live agents via the web when flight itineraries go awry, easing uncertainty and stress while driving significant cost savings.
What is root cause analysis? A proactive approach to change management
Root cause analysis (RCA) focuses on fostering a proactive approach to solving problems before they happen and eliminating the potential for flaws to reoccur in the future.
vFunction tool assesses technical debt for app modernization
vFunction Assessment Hub is aimed at IT decision makers, providing a technical debt score highlighting the complexity of the legacy application code and risk factors associated with it.
Essential data science tools for elevating your analytics operations
With organizations increasingly turning to data science to derive business value, the tools that support the work are proliferating. Here are the key tools successful data scientists rely on.
3 consultant mistakes CIOs can’t help making
When it comes time to tap outside expertise, IT leaders too often fail to know what to ask for, who to select, or what to do with the advice they pay for.
Marsh McLennan’s CIO Paul Beswick on fostering IT velocity
Paul Beswick, CIO at Marsh McLennan, joins host Maryfran Johnson for this CIO Leadership Live interview, jointly produced by CIO.com and the CIO Executive Council. They discuss fostering IT velocity, business process focus, the entry-level recruiting surge, development COE, delivering the future with IT and more. This episode is sponsored by the Fairfax County Economic Development Authority. Learn more at FairfaxCountyEDA.Org.
CoorsTek's Matt Mehlbrech on rebuilding IT’s credibility
When Matt Mehlbreck joined CoorsTek in 2017 as VP of IT, he inherited an IT department that had fallen out of alignment with the business. Here’s how he reestablished those relationships.
Top 10 business needs driving IT spending today
Security and efficiency directives are fueling a shift in IT spending toward foundational business requirements to position organizations for uncertain future.
Sandbox AQ CEO: Enterprises must prep for quantum threats
The Google spin-off’s CEO Jack Hidary talked with CIO.com about Sandbox AQ’s plans for developing enterprise software based on AI and quantum tech and what CIOs should expect from a post-RSA future.
Dow CDO Chris Bruman: We needed a new approach to data quality
By positioning IT at the center as a solutions hub where business units are data owners, Dow's IT organization can respond more quickly to deliver business and customer value.
6 key challenges of complex cloud environments — and how to manage them
Organizational reliance on the cloud is on the rise, so too are the difficulties of managing increasingly complex cloud strategies.
IT spending growth slows, as remote work proliferates
A new survey describes an IT spending landscape shaped by remote work and its consequences, as spending growth slows slightly, with security and networking as priorities.
10 ways to recession-proof your IT career
With inflation and other global factors increasing the risk of recession, savvy IT pros are reconsidering their approaches to work to ensure career prospects in uncertain economic times.
What’s next for digital transformation?
Thirty-plus years is a long time to be stuck on something. Is it time we move on?