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Customer-centric CIOs move beyond the SLA

By Stephanie Overby

10 red flags to watch for when hiring

By Paul Heltzel

9 investments CIOs should make before recession hits

By Stephanie Overby

more top stories

Digital twins are primed to revolutionize the infrastructure industry

Unlocking the hidden value of dark data

Koch CTO teams up to get cloud networking right

Thermo Fisher transforms its customer experience

  • DON'T MISS

  • Business leaders take aim at the CIO role

  • 8 top priorities for CIOs in 2022

SAP sees RISE in its fourth-quarter revenue

SAP sees RISE in its fourth-quarter revenue

Higher renewals and a marked shift to cloud-based revenue as a result of its RISE program are making the company more optimistic about its ambition of reaching annual cloud revenue of €22 billion by 2025.
By Peter Sayer
Making a difference: IT leaders uplift their communities

Making a difference: IT leaders uplift their communities

Volunteer work can help lend new purpose and breathe new life into your IT career, say senior tech leaders who have offered their skills for meaningful community tech and STEM projects.
By Stacy Collett
5 steps for finding value in the cloud

5 steps for finding value in the cloud

What do companies with successful cloud strategies know that their peers don’t? Where to look for value.
By Aamer Baig and James Kaplan
As attention turns to UCaaS and CCaaS, focus on the unified experiences of people

As attention turns to UCaaS and CCaaS, focus on the unified experiences of people

Integrating communications and collaboration capabilities across the business is critical as workplace dynamics shift. Make sure you frame the tech discussion around customer and employee experiences.
By David Smith
15 professional organizations for Black IT pros

15 professional organizations for Black IT pros

Black technologists have long been grossly underrepresented in IT. These 15 professional organizations aim to help close the diversity gap in tech by empowering Black tech professionals at every level.
By Sarah K. White

FROM OUR ADVERTISERS

Choose Not to Choose Mainframe

Choose Not to Choose Mainframe

A New Platform Clears the Path for the Coming Industrial Revolution

A New Platform Clears the Path for the Coming Industrial Revolution

Small and Mid-Size Businesses: Stay ahead of the fraudsters

Small and Mid-Size Businesses: Stay ahead of the fraudsters

The Less Obvious Things to Look for in Choosing a Cloud Partner

The Less Obvious Things to Look for in Choosing a Cloud Partner

Supply chain analytics: 5 tips for smoother logistics

Supply chain analytics: 5 tips for smoother logistics

Organizations are increasingly turning to data analytics to navigate supply chain disruptions and to enhance their SCM efforts. Here’s how to do it right.
By Bob Violino
9 ways CIOs will fail to support hybrid work in 2022

9 ways CIOs will fail to support hybrid work in 2022

The heroic work CIOs did in facilitating all-remote workplaces isn’t enough to tackle what’s next. Hybrid success requires the right investments, a new mindset, and widespread cultural changes.
By Stephanie Overby
7 tips for containing project scope

7 tips for containing project scope

Curtailing scope creep is always top of mind for project managers. Here’s how to ensure your project meets its intended purpose, goals, and scope requirements.
By Moira Alexander
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6 Techniques to Control Log Volume
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CIO 100 Symposium & Awards August 15-17,2022. Terranea Resort, Rancho Palos Verdes, CA. Register Here and Save
CIO 100 Symposium & Awards August 15-17,2022. Terranea Resort, Rancho Palos Verdes, CA. Register Here and Save
NetSuite brings real-time forecasting to cash management

NetSuite brings real-time forecasting to cash management

One new ERP dashboard offers real-time cash forecasting without use of third-party integrations, and another adds a layer of data analytics to projects.
By Anirban Ghoshal
How the Log4j Grinch stole Christmas (with apologies to Dr. Seuss)

How the Log4j Grinch stole Christmas (with apologies to Dr. Seuss)

Attacks on open source software are increasing, which requires more scrutiny of development practices and processes
By Rick Grinnell
US Xpress goes digital for the long haul

US Xpress goes digital for the long haul

Digital transformation positions the freight carrier well in a tight market for truckers, paving the way for improved operations and data-driven decision-making.
By Paula Rooney
14 API strategy gotchas to avoid

14 API strategy gotchas to avoid

Enterprises are increasingly looking to APIs to make their services more interoperable — and more profitable. But beware the following issues that could undercut the value of your API.
By Peter Wayner
4 ways to mature your digital automation strategy

4 ways to mature your digital automation strategy

When it comes to realizing the benefits of digital automation, maturity matters. Here's what CIOs need to know to assess and advance their automation efforts.
By Anna Frazzetto
CIO's live-streamed video interview show. Featured guest Sarah Betadam. Wednesday, July 27.  12 noon ET
CIO's live-streamed video interview show. Featured guest Sarah Betadam. Wednesday, July 27.  12 noon ET
IBM sheds some Watson Health assets, refocuses on AI and cloud

IBM sheds some Watson Health assets, refocuses on AI and cloud

In selling the data-based part of its Watson Health business to an investment firm, IBM signals that it wants to concentrate on core AI technology.
By Peter Sayer
CIO Leadership Live with André Mendes, CIO, U.S. Department of Commerce

CIO Leadership Live with André Mendes, CIO, U.S. Department of Commerce

André Mendes, CIO at the U.S. Department of Commerce, joins Maryfran Johnson for this CIO Leadership Live interview, which is jointly produced by CIO.com and the CIO Executive Council. They discuss battling cyber risk, advancing AI success, hybrid work challenges and more.
By Maryfran Johnson
CSO's Future of Cybersecurity Summit. July 19-20, 2022. Register
CSO's Future of Cybersecurity Summit. July 19-20, 2022. Register
A platform model drives digital innovation at Zoetis

A platform model drives digital innovation at Zoetis

As CIDO of the global $6.7B animal health business, Wafaa Mamilli’s job is to find new areas of revenue generation.
By Martha Heller
Trusted advisors: 8 tips for developing a dependable network

Trusted advisors: 8 tips for developing a dependable network

No CIO has all the answers. Strategic vendors, consultants, former colleagues, CIO peers — all can provide valuable counsel if you know how to develop advisory relationships that work.
By Stephanie Overby
MassMutual’s Gareth Ross: The hardest work of analytics “sits around the edges”

MassMutual’s Gareth Ross: The hardest work of analytics “sits around the edges”

Two mistakes that can stymie analytics efforts: Underinvesting in data engineering and underestimating the importance of establishing cultural norms so that people want to use machine learning models.
By CIO staff
8 enterprise cloud strategy trends for 2022

8 enterprise cloud strategy trends for 2022

Cloud adopters are shifting tactics to take advantage of fresh concepts and approaches. Here’s what you can expect to see this year.
By John Edwards
Baker Hughes CIO Jen Hartsock on balancing speed and perfection

Baker Hughes CIO Jen Hartsock on balancing speed and perfection

The digital technology leader discusses the importance of vulnerability in leadership and what it takes to attract, develop, and retain awesome talent.
By Dan Roberts
IT leaders should measure and balance fairness in AI models, Forrester says

IT leaders should measure and balance fairness in AI models, Forrester says

Eliminating bias in artificial intelligence is increasingly an issue as more enterprises use it in their services.
By Anirban Ghoshal
What is data architecture? A framework for managing data

What is data architecture? A framework for managing data

Data architecture translates business needs into data and system requirements and seeks to manage data and its flow through the enterprise.
By Thor Olavsrud
Business leaders take aim at the CIO role

Business leaders take aim at the CIO role

As the top technology spot becomes more strategic, tech-savvy business leaders are stepping into the ring, giving traditional IT up-and-comers a run for the CIO role.
By Beth Stackpole
3 areas where AIops excels — and 2 where it still falls short

3 areas where AIops excels — and 2 where it still falls short

AIops speeds IT discovery and troubleshooting, but it isn’t magic. And operations staff must still prepare the data for machine learning and manually solve some issues.
By Robert Scheier
Key challenges with iPaaS and how to resolve them

Key challenges with iPaaS and how to resolve them

More businesses are eyeing Integration Platform-as-a-Service models to standardize data integration capabilities and unlock new insights.
By Yash Mehta
What is TQM? A company-wide strategy for customer satisfaction

What is TQM? A company-wide strategy for customer satisfaction

Total quality management (TQM) helps bring your entire organization together with one main goal: continually improving processes and products to ensure customer satisfaction.
By Sarah K. White
The 10 most in-demand tech jobs for 2022 — and how to hire for them

The 10 most in-demand tech jobs for 2022 — and how to hire for them

From security pros to developers to analysts, the battle for the best IT talent wages. Here’s what to look for (and what to offer) when hiring for the 10 most in-demand jobs for 2022.
By Sarah K. White
Top IT takeaways from Microsoft’s $68.7B acquisition of Activision Blizzard

Top IT takeaways from Microsoft’s $68.7B acquisition of Activision Blizzard

Microsoft says it will trade its workplace culture for Activision Blizzard’s metaverse building blocks — potentially bringing a new meaning to the title of software architect. Here’s what else CIOs should know.
By Peter Sayer
Ericsson’s Tony Caesar: It’s not about clocking hours, it’s about clocking results

Ericsson’s Tony Caesar: It’s not about clocking hours, it’s about clocking results

The telecommunications company’s head of IT for North America discusses the company’s “way of working” and finding opportunities in the hybrid workplace.
By CIO staff
How to know when AI is the right solution

How to know when AI is the right solution

Business value, training data, and cultural readiness are essential for AI success. Without all three, traditional solutions are your best bet.
By Maria Korolov
Oracle scores another legal victory against Rimini Street

Oracle scores another legal victory against Rimini Street

The third-party support provider has been caught using files provided by Oracle to one customer to help others, in breach of a 2018 injunction.
By Peter Sayer
8 top priorities for CIOs in 2022

8 top priorities for CIOs in 2022

2022 promises to be both exciting and challenging for IT leaders. To get the most value from IT in the year ahead, tech chiefs should focus on the following key initiatives.
By John Edwards
Camira Fabrics weaves together EDI and API integrations

Camira Fabrics weaves together EDI and API integrations

What began as a move to bring EDI management in house led to the creation of new APIs for shipping, and has opened the door to future infrastructure modernization.
By Peter Sayer
10 CIO resolutions for 2022

10 CIO resolutions for 2022

Is advancing your career on your personal to-do list for the new year? Let these ideas be your guide.
By Nicholas D. Evans
Unlikely partners: How CIOs and CMOs can collaborate

Unlikely partners: How CIOs and CMOs can collaborate

In today’s digital-focused, customer-centric business world, CIOs and CMOs are putting aside tech budget tussles to work side by side in driving business value.
By Bob Violino
Top 15 IT certifications in demand for 2022

Top 15 IT certifications in demand for 2022

IT certifications can help you quickly gain and validate valuable skills and know-how in a domain that will further your career. Here are the most popular IT certs today.
By Sarah K. White
FedEx EVP/CIO Ken Spangler on enterprise agility as an enabler for innovation

FedEx EVP/CIO Ken Spangler on enterprise agility as an enabler for innovation

The FedEx business leader shares why the strategic operating principles of competing collectively, operating collaboratively, and innovating digitally matter more than ever.
By Dan Roberts
The savvy CIO’s secret weapon: Your IT team

The savvy CIO’s secret weapon: Your IT team

Building effective IT 101: When building an effective IT organization, nothing matters as much as the humans who get IT’s work done.
By Bob Lewis
AI/ML at scale: The next horizon for PPG’s data strategy

AI/ML at scale: The next horizon for PPG’s data strategy

At PPG, data is key not only to IT strategy, but to enabling business strategy, says Jeff Lipniskis, global IT director. With a solid foundation in place, his focus now is on being AI ready.
By CIO staff
7 ways to breathe new life into your IT leadership career

7 ways to breathe new life into your IT leadership career

Bored? Burned out? Here’s how to reignite your professional life and get your career back on track.
By John Edwards
What is Kanban? Workflow management simplified

What is Kanban? Workflow management simplified

Kanban helps organizations focus on specific tasks until completion. This simple workflow management system is an effective method for fostering collaboration and productivity.
By Sarah K. White
Top 7 challenges IT leaders will face in 2022

Top 7 challenges IT leaders will face in 2022

Facilitating hybrid working environments and ensuring a skills match for future success top the list of tough, ongoing issues IT leaders must navigate this year.
By Paul Heltzel
Hybrid cloud hurdles — and how to address them

Hybrid cloud hurdles — and how to address them

Mixing public cloud services with on-premises clouds is fast becoming an architecture of choice for many enterprises, which all too often fall into these common traps.
By Bob Violino
CIO as business partner: 4 prerequisites IT leaders must master

CIO as business partner: 4 prerequisites IT leaders must master

IT leaders wanting to be seen and treated as an equal business partner and be included in the organization’s strategic vision, objectives, values, and decisions must first exhibit these four key business and communication attributes.
By Eric P. Bloom
8 essential skills of elite project managers

8 essential skills of elite project managers

Project managers are sought after due to their well-developed technical skills, but these essential skills can make you stand out as an elite contender.
By Moira Alexander
Top 12 ITSM tools

Top 12 ITSM tools

IT service management has evolved into a key function for keeping the enterprise humming. These platforms can help you track and hone service workflows.
By Peter Wayner
Value first, then structure: Lessons from GSK’s data transformation

Value first, then structure: Lessons from GSK’s data transformation

The pharmaceutical company’s chief digital and technology officer Shobie Ramakrishnan discusses how starting “with the broadest possible ambition and the smallest possible effort” led to creating value at scale.
By CIO staff
Digital product factories enable a new business model at Toyota Financial Services

Digital product factories enable a new business model at Toyota Financial Services

Chief innovation and digital officer Vipin Gupta and his team turned transformation logic upside down to create a mobility-finance-as-a-service platform that TFS now offers as a white label service to other mobility companies.
By Martha Heller
7 hot IT budget investments — and 4 going cold

7 hot IT budget investments — and 4 going cold

IT leaders are looking to leverage technology to fuel innovation and business transformation in the new year, with budget bets built to suit.
By Esther Shein
Healthcare leaders: Don't let telehealth be a pitfall

Healthcare leaders: Don't let telehealth be a pitfall

Virtual healthcare has proven its value – now, it’s time to expand and improve upon that foundation.
By David Chou
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