Industry clouds lay foundation for innovation
The cloud goes vertical: A wave of specialized clouds aimed at specific industries is helping organizations streamline operations and serve customers in new ways.
7 tools for mastering organizational listening
Organizational listening — knowing What’s Going On Out There — is leadership’s most poorly understood and undervalued responsibility. To fix this you need the right tools.
Running both IT and digital at Alorica
CIDO Mike Clifton explains how, in addition to managing the IT core, he and his teams are enabling the company’s go-to-market strategy, accelerating its digital roadmap, and using AI and ML to transform customer experiences.
CIO playbook: Collaborating with business leaders on their IT spend
With business units increasingly buying their own tech, IT leaders must shift into advisor mode, strengthen business-IT relationships, and commit to business value.
Priceline CTO Marty Brodbeck on improving developer experience
Like many organizations, Priceline sought flexibility and agility in the cloud. For CTO Marty Brodbeck achieving that meant listening to what developers needed to be successful.FROM OUR ADVERTISERS
When every experience matters, we find the true cost of poor quality
Brand equity and reputation are everything, and CIOs need to make sure their organization is in the best position to deliver.
3 ways to avoid traffic on the road to product-based IT
Shifting to a product operating model is a major cultural and operational change – but it’s worth the effort.
What is business process management? The key to enterprise agility
Business process management (BPM) is the practice of discovering and controlling an organization’s processes to align them with business goals as the business evolves.
RESOURCES
VIEW ALL
Presented by
One of the attractions of new technology is that we can be happier and more productive in doingmore with less.
Presented by
Customer interviews and subsequent financial analysis find that a typical organization experiences benefits of $952,000 over three years, an ROI of 320% …
Presented by
To operate successfully in uncertain environments where network requirements constantly evolve, network engineers need to cultivate good habits
Presented by
This paper offers real-world ideas on why and how enhancements in SD-WAN …
Reimagining technology for the next generation
The digitally enhanced world of tomorrow will bring significant challenges and opportunities. Here are five key implications IT leaders must consider.
6 ways to reinvent your IT leadership career
Is your IT career ripe for a do-over? Then check out these ways to pull yourself out of a rut and get back on course.
What is TOGAF? An enterprise architecture methodology for business
TOGAF is an enterprise architecture framework that helps define business goals and align them with architecture objectives around enterprise software development.
Informatica eases data management with Oracle, Google, and Azure integrations
Informatica is offering new integrations with major cloud providers to make data migration, management and engineering less complex.
Coding leaders forge a new path for IT career advancement
It used to be received wisdom that a programmer’s career had an expiration date, that the transition to management was the only way forward, and that the transition meant an end to coding. That truism is changing.
AI in the cloud pays dividends for Liberty Mutual
The insurer’s mature cloud foundation has facilitated extensive use of emerging technologies, in particular machine learning models that help deliver premium service, CIO James McGlennon says.
How next-gen automation is helping recruiters to identify qualified talent at scale
AI-based tools can gather and process candidate data to speed up and streamline candidate sourcing, screening, diversity, and other HR functions.
Amplitude customer data platform challenges Twilio, Salesforce, Adobe
Analytics company Amplitude is set to release a new customer data platform (CDP), planning to undercut market leaders with an aggressive pricing strategy.
Novant Health’s Angela Yochem on changing the cost center mindset
The healthcare executive explains why and how CIOs need to change the narrative around the business value of technology
Pay for in-demand IT skills rises fastest in 14 years
In the first quarter of 2022, the pay premium for non-certified tech skills saw a record rise, while IT certifications continued to fall in value.
Making the most of MLOps
Enterprises looking to reap the full business benefits of artificial intelligence are turning to MLOps — an emerging set of best practices and tools aimed at operationalizing AI.
ServiceNow targets procurement workflow automation
ServiceNow is putting the spotlight on the Procurement Service Management capabilities of its San Diego software release.
Streamlining IT for agility
IT leaders share their experiences and advice for overhauling IT for speed, including cutting down on projects, shifting to product-based delivery, and spurring a cultural transformation.
What is product lifecycle management? Organizing the development process
Product lifecycle management (PLM) is a discipline for managing the lifecycle of a product, encompassing processes and software systems for tracking and improving every development phase, from product ideation to manufacturing to retirement.
Informatica's new data management clouds target health, finance services
Informatica's new Intelligent Data Management Cloud for Health and Life Sciences, and the Intelligent Data Management Cloud for Financial Services, look to solve the challenges of unstructured and siloed data by combining machine learning capabilities with specific integrations.
Epicor adds automation to its ERP tools for manufacturing and distribution
Epicor is making it easier to control the flow of data between its ERP and other enterprise applications, with an iPaaS powered by Workato and tuned to empower ‘citizen developers.’
5 ways to reduce compliance costs with AI and automation
Increased use of AI can drive efficiencies and reduce costs in compliance management. Here's what that means for CIOs in highly regulated industries.
CloudOps: A framework for optimizing your cloud operations
Enterprises looking to level up their cloud strategies are turning to this emerging framework for optimizing performance and managing the cost of doing business in the cloud.
IT leaders take on pandemic tech debt
The past two years have seen CIOs accelerating digital initiatives as a matter of business survival. Now, those services are being reassessed for long-term value, as CIOs finally get serious about ensuring technical debt is no longer a drag.
McDermott data innovations fuel business transformation
The oil rig contractor is shifting to stay ahead of sustainability trends. New products borne of IT innovations around the company’s data operations are helping it get there, CIO Vagesh Dave says.
Top 10 AI graduate degree programs
Thinking about getting your graduate degree in artificial intelligence? Here are 10 of the top schools with AI degrees worth pursuing.
National Grid’s energy transformation is fueled by IT
Global CIO Adriana Karaboutis is modernizing the utility’s data stack and digitizing its grid to transform National Grid into an ‘intelligent connected utility’ capable of integrating with a range of energy sources.
Only engaged service teams can deliver next-level customer loyalty in an era of uncertainty
Aligning service innovation, agent capabilities, and customer expectations provides a transformative opportunity to foster loyalty and drive business growth.
5 hidden costs of working with alt data
Alt data offers enterprises the opportunity to gain competitive advantage, but the costs of integrating it into business workflows may be more than you think.
10 top enterprise service management systems—and how to choose
Enterprise service management systems help organizations deliver employee services easily and efficiently. Here are some of the top ESM systems and key capabilities to look for.
How to make the consultant’s edge your own
By dodging your culture of silence and offering employees an escape from the bureaucracy of blamestorming, consultants show how to discover and address root causes.
Precision Medicine Group’s Michael Stoeckert on IT healthcare ecosystems
Michael Stoeckert, Global CIO, Precision Medicine Group, joins host Maryfran Johnson for this CIO Leadership Live interview, jointly produced by CIO.com and the CIO Executive Council. They discuss servant leadership culture, employee experience focus, global diversity efforts, IT healthcare ecosystems and more. This episode is sponsored by the Fairfax County Economic Development Authority. Learn more at FairfaxCountyEDA.Org.
From CIO to COO at DXC Technology
Because everything DXC was doing operationally involved technology, DXC’s CEO saw then-CIO Chris Drumgoole as the perfect candidate for the COO position.
Lexmark’s Vishal Gupta on infusing every decision with AI
The company’s AI community of excellence has created not only a talent pipeline, but a use case pipeline to fuel future innovation.
Five areas where EA matters more than ever
Businesses are employing enterprise architecture to improve product delivery, risk management, and even employee retention, among other business-critical uses.
Tableau adds data storytelling to its revamped cloud platform
The Salesforce company wants to make data more accessible with a set of self-service tools built into its new-look Tableau Cloud platform.
5 tips for building your innovation ecosystem
If it’s innovation you’re after, look beyond the brand names. Chances are, they’re not as innovative as you may think.
6 business risks of shortchanging AI ethics and governance
Factors inherent to artificial intelligence and its implementation can have dire ramifications for your company if ethics and governance aren’t baked into your AI strategy.
Ciena takes aim at the ‘ticket-less’ call center
The networking services company has turned to Amazon Connect to develop a cloud-based contact center geared for delivering enhanced customer service and reduced costs.
What is ITIL? Your guide to the IT Infrastructure Library
ITIL is a framework of best practices for delivering IT services. ITIL’s systematic approach to ITSM can help businesses manage risk, strengthen customer relations, and build an IT environment geared for growth, scale, and change.
The rise of servant leadership
The Great Resignation has ushered out command-and-control style leadership in favor of empathy and empowerment. These tech leaders put those principles into practice.
The technologist’s classic blunder
Steve Jobs fell for it, so did Steve Sewell, founder of Builder.io, among countless others. But avoiding it takes just a simple mindset shift.
Progressive bridges skills gap with internal coding bootcamp
Progressive’s in-house IT Programmer Bootcamp reskills select non-tech staff for tech roles, filling organizational skill gaps and enhancing retention by investing in employees’ careers.
Oracle integrates CDP data in Fusion Cloud for better customer service
As enterprises step up efforts to enhance customer experience, Oracle is integrating data from its Unity Customer Data Platform (CDP) into its Oracle Service application, as part of the company’s Fusion Cloud Customer Experience (CX) offering.
D-Wave puts a third quantum computer in the cloud
The company is making its third D-Wave Advantage system available via Amazon Braket and has updated its tools to enable enterprises to apply quantum annealing to new optimization problems.
Top 8 predictive analytics tools compared
Predictive analytics tools comb through your data to divine visions of your business future. Here’s an overview of the wide array of options available today.