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Customer-centric CIOs move beyond the SLA

By Stephanie Overby

10 red flags to watch for when hiring

By Paul Heltzel

9 investments CIOs should make before recession hits

By Stephanie Overby

more top stories

Digital twins are primed to revolutionize the infrastructure industry

Unlocking the hidden value of dark data

Koch CTO teams up to get cloud networking right

Thermo Fisher transforms its customer experience

  • DON'T MISS

  • Business leaders take aim at the CIO role

  • 8 top priorities for CIOs in 2022

Why retail CIOs are trending up in the C-Suite

Why retail CIOs are trending up in the C-Suite

For two decades, Cathy Hotka has worked tirelessly helping retail CIOs advance their careers. Her best advice: “Take the time to understand what your value is within your ecosystem.”
By Maryfran Johnson
Google Cloud data engineering, analytics systems target manufacturers

Google Cloud data engineering, analytics systems target manufacturers

The solutions aim to unify and analyze data from manufacturing assets and will compete with similar industry offerings from the stables of AWS, Oracle, Microsoft and IBM.
By Anirban Ghoshal
SAP trials meeting-free Fridays

SAP trials meeting-free Fridays

CIO Florian Roth’s team was one of the first to adopt the Friday focus on deep work.
By Peter Sayer
United transforms travel experience with Agent on Demand

United transforms travel experience with Agent on Demand

The airlines’ digital customer service gives travelers access to live agents via the web when flight itineraries go awry, easing uncertainty and stress while driving significant cost savings.
By Paula Rooney
What is root cause analysis? A proactive approach to change management

What is root cause analysis? A proactive approach to change management

Root cause analysis (RCA) focuses on fostering a proactive approach to solving problems before they happen and eliminating the potential for flaws to reoccur in the future.
By Sarah K. White

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Choose Not to Choose Mainframe

Choose Not to Choose Mainframe

A New Platform Clears the Path for the Coming Industrial Revolution

A New Platform Clears the Path for the Coming Industrial Revolution

Small and Mid-Size Businesses: Stay ahead of the fraudsters

Small and Mid-Size Businesses: Stay ahead of the fraudsters

The Less Obvious Things to Look for in Choosing a Cloud Partner

The Less Obvious Things to Look for in Choosing a Cloud Partner

vFunction tool assesses technical debt for app modernization

vFunction tool assesses technical debt for app modernization

vFunction Assessment Hub is aimed at IT decision makers, providing a technical debt score highlighting the complexity of the legacy application code and risk factors associated with it.
By Anirban Ghoshal
Essential data science tools for elevating your analytics operations

Essential data science tools for elevating your analytics operations

With organizations increasingly turning to data science to derive business value, the tools that support the work are proliferating. Here are the key tools successful data scientists rely on.
By Peter Wayner
3 consultant mistakes CIOs can’t help making

3 consultant mistakes CIOs can’t help making

When it comes time to tap outside expertise, IT leaders too often fail to know what to ask for, who to select, or what to do with the advice they pay for.
By Bob Lewis
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6 Techniques to Control Log Volume
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CIO 100 Symposium & Awards August 15-17,2022. Terranea Resort, Rancho Palos Verdes, CA. Register Here and Save
CIO 100 Symposium & Awards August 15-17,2022. Terranea Resort, Rancho Palos Verdes, CA. Register Here and Save
Marsh McLennan’s CIO Paul Beswick on fostering IT velocity

Marsh McLennan’s CIO Paul Beswick on fostering IT velocity

Paul Beswick, CIO at Marsh McLennan, joins host Maryfran Johnson for this CIO Leadership Live interview, jointly produced by CIO.com and the CIO Executive Council. They discuss fostering IT velocity, business process focus, the entry-level recruiting surge, development COE, delivering the future with IT and more. This episode is sponsored by the Fairfax County Economic Development Authority. Learn more at FairfaxCountyEDA.Org.
By Maryfran Johnson
CoorsTek's Matt Mehlbrech on rebuilding IT’s credibility

CoorsTek's Matt Mehlbrech on rebuilding IT’s credibility

When Matt Mehlbreck joined CoorsTek in 2017 as VP of IT, he inherited an IT department that had fallen out of alignment with the business. Here’s how he reestablished those relationships.
By CIO staff
Top 10 business needs driving IT spending today

Top 10 business needs driving IT spending today

Security and efficiency directives are fueling a shift in IT spending toward foundational business requirements to position organizations for uncertain future.
By Mary Pratt
Sandbox AQ CEO: Enterprises must prep for quantum threats

Sandbox AQ CEO: Enterprises must prep for quantum threats

The Google spin-off’s CEO Jack Hidary talked with CIO.com about Sandbox AQ’s plans for developing enterprise software based on AI and quantum tech and what CIOs should expect from a post-RSA future.
By Peter Sayer
Dow CDO Chris Bruman: We needed a new approach to data quality

Dow CDO Chris Bruman: We needed a new approach to data quality

By positioning IT at the center as a solutions hub where business units are data owners, Dow's IT organization can respond more quickly to deliver business and customer value.
By Tim Scannell
CIO's live-streamed video interview show. Featured guest Sarah Betadam. Wednesday, July 27.  12 noon ET
CIO's live-streamed video interview show. Featured guest Sarah Betadam. Wednesday, July 27.  12 noon ET
6 key challenges of complex cloud environments — and how to manage them

6 key challenges of complex cloud environments — and how to manage them

Organizational reliance on the cloud is on the rise, so too are the difficulties of managing increasingly complex cloud strategies.
By Bob Violino
IT spending growth slows, as remote work proliferates

IT spending growth slows, as remote work proliferates

A new survey describes an IT spending landscape shaped by remote work and its consequences, as spending growth slows slightly, with security and networking as priorities.
By Jon Gold
CSO's Future of Cybersecurity Summit. July 19-20, 2022. Register
CSO's Future of Cybersecurity Summit. July 19-20, 2022. Register
10 ways to recession-proof your IT career

10 ways to recession-proof your IT career

With inflation and other global factors increasing the risk of recession, savvy IT pros are reconsidering their approaches to work to ensure career prospects in uncertain economic times.
By Paul Heltzel
What’s next for digital transformation?

What’s next for digital transformation?

Thirty-plus years is a long time to be stuck on something. Is it time we move on?
By Thornton May
Eash Sundaram on future-proofing your CIO career

Eash Sundaram on future-proofing your CIO career

CIO-turned-VC tech investor Eash Sundaram shares insights on the roles a CIO is well-positioned to play as an investor and a startup accelerator.
By Maryfran Johnson
Cloud infrastructure sales rise as companies seek digital resiliency

Cloud infrastructure sales rise as companies seek digital resiliency

Businesses are spending more on cloud infrastructure in order to ramp up digital transformation efforts and stay flexible in the face of supply- chain issues, says research firm Canalys.
By Jon Gold
ServiceNow grows 27% despite significant global challenges

ServiceNow grows 27% despite significant global challenges

ServiceNow CEO Bill McDermott said that global challenges like the war in Ukraine “have underscored the urgency of investment in digital business.”
By Charlotte Trueman
Empathy: A CIO’s force multiplier

Empathy: A CIO’s force multiplier

The traits that define transformational leadership are evolving to include soft skills centered on connection and relationships, resulting in improved cultures, talent retention, and business outcomes.
By Christina Wood
WiSTEM bridges the gap between young women and STEM careers

WiSTEM bridges the gap between young women and STEM careers

Woman remain underrepresented — and often feel isolated — in STEM careers. That’s why Women in STEM is connecting high school girls with adult mentors with an aim of empowering them to pursue careers in tech.
By Sarah K. White
Salesforce extends Flow automations across Mulesoft, Slack and Tableau

Salesforce extends Flow automations across Mulesoft, Slack and Tableau

The CRM giant is looking to help customers automate workflows and trigger actions across its growing range of applications using Flow.
By Scott Carey
5 tips for making hybrid work in IT

5 tips for making hybrid work in IT

If you, your leadership, or your team has been unsure of how to define and roll out a hybrid work environment, you too have experienced the Great Hybrid Confusion. Here are some tips that may be of help.
By Eric P. Bloom
Future-proofing your career

Future-proofing your career

CIO-turned-VC tech investor Eash Sundaram shares insights on the roles a CIO is well-positioned to play as an investor and a startup accelerator.
By Maryfran Johnson
Wrangling ESG data: The CIO’s next challenge

Wrangling ESG data: The CIO’s next challenge

With new regulations on the horizon, CIOs are well-positioned to play an expanded role in ESG reporting.
By Sharon Fisher
Qualtrics seeks to broaden picture of employee engagement

Qualtrics seeks to broaden picture of employee engagement

With new tools for correlating employee engagement at with other data, the software vendor hopes to make it easier for managers to retain workers.
By Peter Sayer
How Kaiser Permanente IT shifted from order taker to influencer

How Kaiser Permanente IT shifted from order taker to influencer

With the pandemic as a burning platform, CITO Diane Comer identified and developed a set of competencies that would enable her team to “lean in” and act quickly for future success.
By Martha Heller
7 leadership traits major enterprises look for in a CIO

7 leadership traits major enterprises look for in a CIO

Are you ready to make the move to a big company? Better stretch yourself now to ensure you have what top-tier enterprises seek in a top-post IT leader.
By John Edwards
Employee engagement strategies that work

Employee engagement strategies that work

“My mission is life is to help you keep your talent—not lose them.” — Dr. Beverly Kaye
By CIO staff
Open Group goes modular with 10th edition of TOGAF standard

Open Group goes modular with 10th edition of TOGAF standard

The 10th edition of the popular enterprise architecture framework focuses on improving usability for a wider range of enterprises.
By Scott Carey
7 hot IT outsourcing trends — and 7 going cold

7 hot IT outsourcing trends — and 7 going cold

The days of low-cost commodity outsourcing are over. Today’s IT organizations seek stronger strategic partnerships based on value-generating strategies, structures, and incentives.
By Stephanie Overby
Backcountry modernizes for the cloud era

Backcountry modernizes for the cloud era

A complete overhaul of its ecommerce stack finds the outdoor recreational retailer poised to offer improved customer experiences and personalization just as it starts a push to open more physical stores.
By Paula Rooney
Databricks' new data lakehouse aims at media, entertainment sector

Databricks' new data lakehouse aims at media, entertainment sector

Data lakehouses combine the storage and analytics features of data warehouses and data lakes, with vendors like Databricks offering solutions for specific industries.
By Anirban Ghoshal
Scrumfall: When Agile becomes Waterfall by another name

Scrumfall: When Agile becomes Waterfall by another name

Businesses reasserting outdated development principles are undoing not only the promised product benefits of Agile, but also its human-centric principles. It’s time to recommit.
By Jeremy Duvall
Cloud momentum sees SAP start the year strong

Cloud momentum sees SAP start the year strong

The German software company started the financial year with strong cloud revenue, but it recognized that exiting the Russian market will impact its bottom line.
By Charlotte Trueman
15 best data science bootcamps for boosting your career

15 best data science bootcamps for boosting your career

Whether you’re a recent grad, seasoned IT pro or someone looking to make a career change, these bootcamps will set you on the right path for a career in data science.
By Sarah K. White
6 smart practices for better business-IT alignment

6 smart practices for better business-IT alignment

From ride-alongs to reverse-embedded IT, CIOs are establishing new approaches to bridging the business-IT divide — and devising inventive strategies with business alignment top of mind.
By Minda Zetlin
Daphne Jones: Envision a new career destiny

Daphne Jones: Envision a new career destiny

The board director and former CIO knows a thing or two about transformation. Her advice to IT leaders looking to improve their career trajectory: “Approach it like a business problem” and take steps to improve your product.
By Maryfran Johnson
Supply chain digitization faces 3 big hurdles, PwC survey shows

Supply chain digitization faces 3 big hurdles, PwC survey shows

A PwC survey covering operations and technology leaders as well as other C-suite executives globally has identified three main roadblocks stopping them from achieving digital transformation in their supply chain operations.
By Anirban Ghoshal
European cloud project Gaia-X is stuck in the concept stage

European cloud project Gaia-X is stuck in the concept stage

The European cloud project Gaia-X launched in 2019 with great fanfare. However, for Volker Pfirsching, partner at Arthur D. Little, the project is so far more an idea than a concrete plan.
By Heinrich Vaske
What is data science? Transforming data into value

What is data science? Transforming data into value

Data science is a method for transforming business data into assets that help organizations improve revenue, reduce costs, seize business opportunities, improve customer experience, and more.
By Thor Olavsrud
Top 15 project management certifications

Top 15 project management certifications

No matter what your IT role, a project management certification can add value to your career. Here are the top project management certifications, their requirements, and cost.
By Sarah K. White and Sharon Florentine
Secrets of future-ready tech leaders

Secrets of future-ready tech leaders

Learn how business-driven CIOs are updating their leadership playbooks for the future of work.
By Dan Roberts
Did SAP spy on its employees, German union asks

Did SAP spy on its employees, German union asks

The service sector union Ver.di has made public an internal data leak at SAP. Sensitive information from the workforce is said to have been widely accessible.
By Martin Bayer
Top 8 customer data platforms

Top 8 customer data platforms

Tying together customer data from various sources, customer data platforms (CDPs) provide detailed profiles of customers and the means for delivering customized marketing to them.
By Peter Wayner
The hard truth of IT metrics

The hard truth of IT metrics

Want to survive as CIO? You’ll need metrics. But not just any metrics. Here’s a quick guide.
By Bob Lewis
University of Miami Health System’s CIO David Reis on high-touch digital healthcare

University of Miami Health System’s CIO David Reis on high-touch digital healthcare

David Reis, Vice President & CIO at the University of Miami Health System, joins host Maryfran Johnson for this CIO Leadership Live interview, jointly produced by CIO.com and the CIO Executive Council. They discuss high-touch digital healthcare, disrupting IT cost models, flexible sourcing, re-recruiting tech talent and more. This episode is sponsored by the Fairfax County Economic Development Authority. Learn more at FairfaxCountyEDA.Org.
By Maryfran Johnson
Software and consulting boost IBM results to start the year

Software and consulting boost IBM results to start the year

The tech giant saw revenue rise 8% for the first quarter of the year, as demand for its hybrid cloud software and consulting services spiked.
By Scott Carey
11 ways to kill your IT career (without knowing it)

11 ways to kill your IT career (without knowing it)

In the fast-paced world of tech, complacency can be a career killer. So too can any number of hidden hazards that quietly put your career on shaky ground.
By Paul Heltzel
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